Orange County Mattress

It is always an unfortunate situation when a customer is unhappy. We try our best to assist, however, as a company we do not offer refunds. Orange County Mattress does on the other hand offer a 30 Night sleep trial with fees to assure our customer is never stuck with a mattress that is either too...

firm or too soft. In this situation we were informed that the issue was not a comfort issue. Customer informed our CS  team that a mattress had been given to them by a family member and they were no longer in need of the mattress we had delivered a few days prior. Please see signed sales contract and signed delivery slip with stated policy and customers signature acknowledging policy NO REFUNDS ISSUED. If customer would like to do an exchange we are happy to assist though we do not offer refunds. If you have further questions please feel free to contact CS 7 days a week from 9 to 5.Regards,[redacted]CSMOrange County Mattress714-586-8716

[redacted] was notified by [redacted] that customers attorney has been contacted and the matter has been resolved direct between customers attorney and the Manufacturer of procuct, Tempur -[redacted].

I recently had reason to speak with the owner Stephanie because of a customer service

issue. She was cold and unresponsive to my requests and didn't want to listen to my

side of the story. She was defensive and cruel, with a touch of sickening sweet

tone. She didn't offer to solve my problem or suggest a solution to remedy my issue. The offer to exchange the bed would have been a wonderful solution, which didn't happen. What a piece of work!!