Orange County Shutters Corp

I would have neverrrrrrrr done business with this company, had I known there would be a month PLUS delay I made that VERY CLEAR to the man who took the order and measured windowsI was planning on a week turn around, but was advised it would be weeks or sooner, due to the holidays (allowing a week each for Thanksgiving, Christmas, and New Years) but that I would DEFINITELY have them installed by the first week of JanuaryI neverrrrrrrrrr heard from the company, so began calling the second week of January to find out when they would be installedThe son of the owner told me AT THAT TIME THAT IT WOULD BE IN FEBRUARY!!! I begged them to do something because I had a full calendar in February, wasn't planning on more of a delay, and this was costing me time and money pushing other workers back, and having to delay a work assignment I have out of townThe son could only laugh, and said, sorrywe need the PAINT TO DRY!!!! The man who came to measure and take the order was misleading, and assured me a first week of January install, at the latestAn additional 5/weeks is ridiculousMy neighbors ordered with another shutter company at the same timeThey received theirs in weeks, and they're beautifulweeks was a maximum waiting period, I WAS TOLDSo, this has really put a hardship on my home frontIn READING THE FINE PRINT on their contract, they screw their customer, tying their hands TAKING THEIR MONEY & you only have days from when the order is placed to cancelBUT, HERE'S THE ''ILLEGAL'' PART OF THEIR CONTRACT.......THEIR CLAUSE FINAL PAYMENT; All balances are due prior to installation! Installers are not permitted to install products unless they have collected all funds due! I BELIEVE IT'S ''ILLEGAL'' TO MAKE A DEMAND, UNTIL PURCHASE IS COMPLETE, AND INSTALLED I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN, AND I WILL MAKE SURE THAT MY ASSOCIATION RECEIVES WORD ABOUT THIS COMPANYTHEY ARE NOT PROFESSIONAL, AND DEFINITELY NOT CUSTOMER KINDIT IS ILLEGAL TO DEMAND MONEY FOR A TRANSACTION THAT IS NOT ''COMPLETE'', PERIOD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by [redacted] the owner that there would be a substantial discount due to their doubling the time to manufacture theseI was promised the first of January at the latest, and told possibly sooner, but definitely not later~!~There was a delay of a week turn around due to the holidaysweeks was the estimated time due to holidays and again, I was promised the first of JanuaryBy the time these are received it will be weeksI would not have ordered from this company had I known their poor business practiceThey attribute the delay for paint drying timePlease!!!! Quote of weeks max, turning to weeks is beyond acceptablePaint drying? This delay has been costly to meI have had to push workers coming in behind them, back, and I've had to cancel business trips waiting for themAnd all I could get from " [redacted] s" son acting manager was ''sorry''No effort to get it done on the sooner side as promised after such delay? And a [redacted] attitude from bothAnd now, [redacted] is adding insult to injury lying about offering substantial discount! And NO there has only been one phone call made to me and that's after I made a few attempts to contact them to find out the status of my orderThis company, sucksIt's the worst I've ever dealt with, and I've worked with many private contractors Regards, [redacted]

Orange County Shutters has been working to the best of our ability to maintain contact with this customer in regards to order status and anticipated install datesIt has been very hard to communicate with this person due to the fact when we do get to corospond with her we are verbally abused and then hung up onThe installer who is scheduled to do the install assumed they were ready since the computer was showing a date, however the system had not been updated and they were in fact not readyHe call and made a date and time to install, but he was informed they were not readyHe then called the customer to let them know and apologies for the misunderstanding on his partHe was again verbally abused and harassed via text messagingWe are not not delaying anything on purpose and are trying our bestWe are willing to offer a small compensation to help ease her mindPer the contract there is no compensation or cancelations due to the fact that these are custom made and were purchased on sale, however a small compensation of $will be offered this one time onlyThis customer must allow us to install the shutters and pay the remaining balance in full in order to comply with our offerDue to the verbal abuse and being hung up on we ask that she corospond via Revdex.com or via email to: [redacted] per our legal adviser

The name the customer is using [redacted] does not match any open contracts that we have, however the address is matching a [redacted] whom we do have an open contract withThis customer was notified several times in regards to the time frame of the order and due to the fact that she has a specialty shaped shutter that she added onto the order the time frame is going to take closer to weeksShe has had several calls from Orange County Shutters letting her know the status of the order and that we will notify her when they are ready for installShe has been verbally harassing to us by using the word "It" several times and hanging up on is on more than one occasionsShe was told that the time frame was and estimated time frame and that on her contract the time may be delayed without notice, however we did give her a courtesy call and let her knowShe was also told that since she was ordering during the holiday season that there would be a few delays with the holidays as wellPlease find our calculations of time frame belowUpon speaking directly with the customer last week and getting hung up on the customer let me know that she did not care about the quality and that she just wanted them put up fastI told her that I am sorry that we do care about the quality of shutters that we provide and that these are going to be installed on high windows and that we do not want them falling down and causing damage or injury to anything or anyoneWe let her know that the second they are ready for install that the will be notified my an installer to schedule the installAt this time according to our legal contract we are not offering her and sort of compensation as stated so on her terms and conditions page located on the back of the contractOnce the shutters are installed the balance will be due in fullPlease feel free to call us with and questions.Order Timeline: Nov - order takenNov - re-measure (week of Thanksgiving)Dec - week 1Dec - week 2Dec - week 3Dec - Christmas weekDec - New Years weekJan - week 4Jan - week 5Jan - week 6Jan - week 7Feb - week 8We are estimating they will be ready for install towards the end of week or beginning of week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was told by [redacted] the owner that there would be a substantial discount due to their doubling the time to manufacture theseI was promised the first of January at the latest, and told possibly sooner, but definitely not later~!~There was a delay of a week turn around due to the holidaysweeks was the estimated time due to holidays and again, I was promised the first of JanuaryBy the time these are received it will be weeksI would not have ordered from this company had I known their poor business practiceThey attribute the delay for paint drying timePlease!!!! Quote of weeks max, turning to weeks is beyond acceptablePaint drying? This delay has been costly to meI have had to push workers coming in behind them, back, and I've had to cancel business trips waiting for themAnd all I could get from " [redacted] s" son acting manager was ''sorry''No effort to get it done on the sooner side as promised after such delay? And a [redacted] attitude from bothAnd now, [redacted] is adding insult to injury lying about offering substantial discount! And NO there has only been one phone call made to me and that's after I made a few attempts to contact them to find out the status of my orderThis company, sucksIt's the worst I've ever dealt with, and I've worked with many private contractors Regards, [redacted]

The name the customer is using [redacted] does not match any open contracts that we have, however the address is matching a [redacted] whom we do have an open contract withThis customer was notified several times in regards to the time frame of the order and due to the fact that she has a specialty shaped shutter that she added onto the order the time frame is going to take closer to weeksShe has had several calls from Orange County Shutters letting her know the status of the order and that we will notify her when they are ready for installShe has been verbally harassing to us by using the word "It" several times and hanging up on is on more than one occasionsShe was told that the time frame was and estimated time frame and that on her contract the time may be delayed without notice, however we did give her a courtesy call and let her knowShe was also told that since she was ordering during the holiday season that there would be a few delays with the holidays as wellPlease find our calculations of time frame belowUpon speaking directly with the customer last week and getting hung up on the customer let me know that she did not care about the quality and that she just wanted them put up fastI told her that I am sorry that we do care about the quality of shutters that we provide and that these are going to be installed on high windows and that we do not want them falling down and causing damage or injury to anything or anyoneWe let her know that the second they are ready for install that the will be notified my an installer to schedule the installAt this time according to our legal contract we are not offering her and sort of compensation as stated so on her terms and conditions page located on the back of the contractOnce the shutters are installed the balance will be due in fullPlease feel free to call us with and questions.Order Timeline:Nov - order takenNov - re-measure (week of Thanksgiving)Dec - week 1Dec - week 2Dec - week 3Dec - Christmas weekDec - New Years weekJan - week 4Jan - week 5Jan - week 6Jan - week 7Feb - week 8We are estimating they will be ready for install towards the end of week or beginning of week

I contacted you prior to this in my name, *** *** representing my year old mother *** ***.This company is causing a nightmare in our homeWe ordered shutters NovPROMISED INSTALL WEEKS AT THE LATEST FOR JAN1ST INSTALL! When I contacted them the second week of January, they were telling me I couldn't get delivery until February, due to the holidays (which were accounted for when I ordered, and was told weeks wasn't possible and it would be the first of Jan''WEEKS'' PROMISED) Then, I was told MY ORDER WOULD BE READY the end of January, the end of the week of the 30thI requested install date, but was INFORMED, NO INSTALL DATE IS POSSIBLE UNTIL ORDERS IS KNOWN COMPLETE!!! This has caused extreme hardship on my home frontI work in the field, and have had to cancel and reschedule assignments, and workers, costing me money in fines, and with MY JOB IN FIELD RESEARCH!!!Last week, ORANGE COUNTY SHUTTERS CALLED TO TELL ME MY ORDER WAS COMPLETE AND WOULD BE INSTALLED, SCHEDULED INSTALL FOR TODAY FEBRUARY 10TH AT AM! Last night, hours before this install, after I've scheduled much needed work behind this, and myself for out of town, they call and said my order isn't readyI had already moved heavy plants IN PREPARATION FOR INSTALL, BECAUSE THEY CHARGE YOU IF IT ISN'T, and scheduled my carekeepers around this install, AGAIN FOR NOT!!! My mother is sickCarpet needed cleaning months ago, but I'm waiting for this install, now pushed further back, yet again!!! My mother can't be in dust and dirt, and they've caused some serious help problems, & financially,& physically, and my stress level is off the charts with their DELAY! THIS IS THE WORST COMPANY I'VE EVER DONE BUSINESS WITH, BAR NONE!!! I was to hear back last night as to what the ''problem'' was on an order they said was complete, and now say not!!! But, only after I snapped this morning, did I get a "text" from owner ***, telling me she had to take sons car in, and order not ready.I do NOT WANT THESE PEOPLE IN MY HOME, NOW.THEY HAVE COST ME A SMALL FORTUNE WAITING FOR THIS UNACCEPTABLEPATHETIC BUSINESS PRACTICE.I HAVE SCHEDULED MY WEEK, FOR THE SECOND TIME AROUND THIS AND AM GOING FORWARD WITH CARPETS GETTING CLEANED, AND MY OUT OF TOWN WORKI CANNOT WAIT ANY LONGER.I WANT MY MONEY BACK.AND YES, I THINK IT BEST TO FLAG OTHERS NOT TO DO BUSINESS WITH THEM.THIS HAS BEEN A NIGHTMAREI'M AND DON'T NEED THE STRESSMY MOTHER IS AND CERTAINLY DOESN'T NEED IT

The name the customer is using [redacted] does not match any open contracts that we have, however the address is matching a [redacted] whom we do have an open contract with. This customer was notified several times in regards to the time frame of the order and due to the fact that she...

has a specialty shaped shutter that she added onto the order the time frame is going to take closer to 8 weeks. She has had several calls from Orange County Shutters  letting her know the status of the order and that we will notify her when they are ready for install. She has been verbally harassing to us by using the word "It" several times and hanging up on is on more than one occasions. She was told that the time frame was and estimated time frame and that on her contract the time may be delayed without notice, however we did give her a courtesy call and let her know. She was also told that since she was ordering during the holiday season that there would be a few delays with the holidays as well. Please find our calculations of time frame below. Upon speaking directly with the customer last week and getting hung up on the customer let me know that she did not care about the quality and that she just wanted them put up fast. I told her that I am sorry that we do care about the quality of shutters that we provide and that these are going to be installed on high windows and that we do not want them falling down and causing damage or injury to anything or anyone. We let her know that the second they are ready for install that the will be notified my an installer to schedule the install. At this time according to our legal contract we are not offering her and sort of compensation as stated so on her terms and conditions page located on the back of the contract. Once the shutters are installed the balance will be due in full. Please feel free to call us with and questions.Order Timeline:Nov 22 - order takenNov 24 - re-measure (week of Thanksgiving)Dec 1 - week 1Dec 8 - week 2Dec 15 - week 3Dec 22 - Christmas weekDec 29 - New Years weekJan 5 - week 4Jan 12 - week 5Jan 19 - week 6Jan 26 - week 7Feb - 2 week 8We are estimating they will be ready for install towards the end of week 8 or beginning of week 9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I was told by [redacted] the owner that there would be a substantial discount due to their doubling the
time to manufacture these. I was promised the first of January 2015 at the latest, and told possibly sooner, but definitely not later~!~There was a delay of a 2 week turn around due to the holidays. 6 weeks was the estimated time due to holidays and again, I was promised the first of January. By the time these are received it will be 12 weeks. I would not have ordered from this company had I known their poor business practice. They attribute the delay for paint drying time. Please!!!! Quote of 6 weeks max, turning to 12 weeks is beyond acceptable. Paint drying? This delay has been costly to me. I have had to push workers coming in behind them, back, and I've had to cancel business trips waiting for them. And all I could get from "[redacted]s" son acting manager was ''sorry''. No effort to get it done on the sooner side as promised after such delay? And a [redacted] attitude from both. And now, [redacted] is adding insult to injury lying about offering substantial discount! And NO there has only been one phone call made to me and that's after I made a few attempts to contact them to find out the status of my order. This company, sucks. It's the worst I've ever dealt with, and I've worked with many private contractors.
Regards,
[redacted]

The name the customer is using [redacted] does not match any open contracts that we have, however the address is matching a [redacted] whom we do have an open contract with. This customer was notified several times in regards to the time frame of the order and due to the fact that she...

has a specialty shaped shutter that she added onto the order the time frame is going to take closer to 8 weeks. She has had several calls from Orange County Shutters  letting her know the status of the order and that we will notify her when they are ready for install. She has been verbally harassing to us by using the word "It" several times and hanging up on is on more than one occasions. She was told that the time frame was and estimated time frame and that on her contract the time may be delayed without notice, however we did give her a courtesy call and let her know. She was also told that since she was ordering during the holiday season that there would be a few delays with the holidays as well. Please find our calculations of time frame below. Upon speaking directly with the customer last week and getting hung up on the customer let me know that she did not care about the quality and that she just wanted them put up fast. I told her that I am sorry that we do care about the quality of shutters that we provide and that these are going to be installed on high windows and that we do not want them falling down and causing damage or injury to anything or anyone. We let her know that the second they are ready for install that the will be notified my an installer to schedule the install. At this time according to our legal contract we are not offering her and sort of compensation as stated so on her terms and conditions page located on the back of the contract. Once the shutters are installed the balance will be due in full. Please feel free to call us with and questions.Order Timeline:
Nov 22 - order takenNov 24 - re-measure (week of Thanksgiving)Dec 1 - week 1Dec 8 - week 2Dec 15 - week 3Dec 22 - Christmas weekDec 29 - New Years weekJan 5 - week 4Jan 12 - week 5Jan 19 - week 6Jan 26 - week 7Feb - 2 week 8We are estimating they will be ready for install towards the end of week 8 or beginning of week 9

I would have neverrrrrrrr done business with this company, had I known there would be a month PLUS delay.  I made that VERY CLEAR to the man who took the order and measured windows.I was planning on a 2 week turn around, but was advised it would be 6 weeks or sooner, due to the holidays (allowing a week each for Thanksgiving, Christmas, and New Years) but that I would DEFINITELY have them installed by the first week of January.I neverrrrrrrrrr heard from the company, so began calling the second week of January to find out when they would be installed. The son of the owner told me AT THAT TIME THAT IT WOULD BE IN FEBRUARY!!!I begged them to do something because I had a full calendar in February, wasn't planning on more of a delay, and this was costing me time and money pushing other workers back, and having to delay a work assignment I have out of town. The son could only laugh, and said, sorry. we need the PAINT TO DRY!!!! The man who came to measure and take the order was misleading, and assured me a first week of January install, at the latest. An additional 5/6 weeks is ridiculous. My neighbors ordered with another shutter company at the same time. They received theirs in 2 weeks, and they're beautiful. 6 weeks was a maximum waiting period, I WAS TOLD. So, this has really put a hardship on my home front.In READING THE FINE PRINT on their contract, they screw their customer, tying their hands TAKING THEIR MONEY  &  you only have 3 days from when the order is placed to cancel. BUT, HERE'S THE ''ILLEGAL'' PART OF THEIR CONTRACT.......THEIR CLAUSE FINAL PAYMENT; All balances are due prior to installation! Installers are not permitted to install products unless they have collected all funds due!I BELIEVE IT'S ''ILLEGAL'' TO MAKE A DEMAND, UNTIL PURCHASE IS COMPLETE, AND INSTALLED. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN, AND I WILL MAKE SURE THAT MY ASSOCIATION RECEIVES WORD ABOUT THIS COMPANY. THEY ARE NOT PROFESSIONAL, AND DEFINITELY NOT CUSTOMER KIND.IT IS ILLEGAL TO DEMAND MONEY FOR A TRANSACTION THAT IS NOT ''COMPLETE'', PERIOD.

Orange County Shutters has been working to the best of our ability to maintain contact with this customer in regards to order status and anticipated install dates. It has been very hard to communicate with this person due to the fact when we do get to corospond with her we are verbally abused and then hung up on. The installer who is scheduled to do the install assumed they were ready since the computer was showing a date, however the system had not been updated and they were in fact not ready. He call and made a date and time to install, but he was informed they were not ready. He then called the customer to let them know and apologies for the misunderstanding on his part. He was again verbally abused and harassed via text messaging. We are not not delaying anything on purpose and are trying our best. We are willing to offer a small compensation to help ease her mind. Per the contract there is no compensation or cancelations due to the fact that these are custom made and were purchased on sale, however a small compensation of $100.00 will be offered this one time only. This customer must allow us to install the shutters and pay the remaining balance in full in order to comply with our offer. Due to the verbal abuse and being hung up on we ask that she corospond via Revdex.com or via email to: [redacted] per our legal adviser.

I would have neverrrrrrrr done business with this company, had I known there would be a month PLUS delay.  I made that VERY CLEAR to the man who took the order and measured windows.
I was planning on a 2 week turn around, but was advised it would be 6 weeks or sooner, due to the holidays (allowing a week each for Thanksgiving, Christmas, and New Years) but that I would DEFINITELY have them installed by the first week of January.
I neverrrrrrrrrr heard from the company, so began calling the second week of January to find out when they would be installed. The son of the owner told me AT THAT TIME THAT IT WOULD BE IN FEBRUARY!!!
I begged them to do something because I had a full calendar in February, wasn't planning on more of a delay, and this was costing me time and money pushing other workers back, and having to delay a work assignment I have out of town. The son could only laugh, and said, sorry. we need the PAINT TO DRY!!!!
The man who came to measure and take the order was misleading, and assured me a first week of January install, at the latest. An additional 5/6 weeks is ridiculous. My neighbors ordered with another shutter company at the same time. They received theirs in 2 weeks, and they're beautiful. 6 weeks was a maximum waiting period, I WAS TOLD. So, this has really put a hardship on my home front.
In READING THE FINE PRINT on their contract, they screw their customer, tying their hands TAKING THEIR MONEY  &  you only have 3 days from when the order is placed to cancel. BUT, HERE'S THE ''ILLEGAL'' PART OF THEIR CONTRACT.......THEIR CLAUSE
FINAL PAYMENT; All balances are due prior to installation! Installers are not permitted to install products unless they have collected all funds due!
I BELIEVE IT'S ''ILLEGAL'' TO MAKE A DEMAND, UNTIL PURCHASE IS COMPLETE, AND INSTALLED.
I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN, AND I WILL MAKE SURE THAT MY ASSOCIATION RECEIVES WORD ABOUT THIS COMPANY. THEY ARE NOT PROFESSIONAL, AND DEFINITELY NOT CUSTOMER KIND.
IT IS ILLEGAL TO DEMAND MONEY FOR A TRANSACTION THAT IS NOT ''COMPLETE'', PERIOD.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was told by [redacted] the owner that there would be a substantial discount due to their doubling the time to manufacture these. I was promised the first of January 2015 at the latest, and told possibly sooner, but definitely not later~!~There was a delay of a 2 week turn around due to the holidays. 6 weeks was the estimated time due to holidays and again, I was promised the first of January. By the time these are received it will be 12 weeks. I would not have ordered from this company had I known their poor business practice. They attribute the delay for paint drying time. Please!!!! Quote of 6 weeks max, turning to 12 weeks is beyond acceptable. Paint drying? This delay has been costly to me. I have had to push workers coming in behind them, back, and I've had to cancel business trips waiting for them. And all I could get from "[redacted]s" son acting manager was ''sorry''. No effort to get it done on the sooner side as promised after such delay? And a [redacted] attitude from both. And now, [redacted] is adding insult to injury lying about offering substantial discount! And NO there has only been one phone call made to me and that's after I made a few attempts to contact them to find out the status of my order. This company, sucks. It's the worst I've ever dealt with, and I've worked with many private contractors.
Regards,
[redacted]