Orange County Singles

Go on Yelp and and see my review. It will blow your mind how crooked these people are. Look how many lawsuits their corporation has. And Nikki, they not her her real name it’s Monique Butler. The whey will defraud you.

Consumer: [redacted] Ms [redacted] and Orange County Singles have come to a mutually satisfactory agreement concerning this matter

I am very EXTREMELY disappointed in the few matches I have been given. I realize that it is my own fault that I didn't realize that no pictures would be shown of potential matches and I find this most distressing. Besides that, if you are over the age of 65, the pickings are slim to none. All but one of the matches thus far have been extremely unappealing, if not downright repulsive to me. I am an attractive, educated, and financially independent woman and I was lead to believe the there would be matches for me out there. In fact, I was told there was already such a match waiting to meet me...which there was, but he was DEFINATELY NOT attractive or a good match. I don't know where these matchmakers get their idea of good looking or well-off financially, but they certainly do not match my ideas. It is false and misleading advertising. I have been taken advantage of financially and would NOT recommend this organization to anyone. They are a complete rip-off and would like my money refunded!

Orange County Singles stands by its first response provided Orange County Singles has performed services according to stated contract terms Orange County Singles denies all of Ms [redacted] 's allegations of wrongdoings, as they are patently false.As a reminder, Orange County Singles was willing to provide continued service to Ms [redacted] on a complimentary basis, so long as Ms [redacted] signed the document stating she understood the paid portion of her membership had been completed.Ms [redacted] is not due a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regarding the response from Orange County Singles; No welcome letter was sent to meI only received an email from the director about information I should have received in the beginning, AFTER I complained to them about that first introductionThis was over a month into signing up with themThe matchmaker, ***, admitted to me on the phone, after I complained, that she did not know the match she put me withShe was not, personally, familiar with himShe had not vetted him herselfHe was a pass along from another matchmaker and told me that as her excuse as to why he did not match my request.No letter was sent to me on 11/28/In fact, I have never received anything in writing from this company other than their "contract", which I signed in an office.Orange County Singles knows they don't return repreated calls to them and that the director evades talking to disgruntled clientsOrange County singles is aware that my bank, [redacted] ***, is after them to return my moneyI have copied another victim who is also going after them in small claims court for the same poor, deceptive services Regards, [redacted]

12-17-15This is in response to:Complaint ID #: [redacted] Consumer: [redacted] “First and foremost, Orange County Singles takes any membership complaint very seriously and it concerns us that Ms [redacted] is disappointed in her services to date Matching is a process that can sometimes take time and patience and we encourage our members to keep a positive attitude and an open mind throughout the processOrange County Singles has been in communication with Ms [redacted] regarding her concerns Ms [redacted] and her personal matchmaker spoke yesterday Ms [redacted] is currently moving forward with her membership They spoke again today and MsDayatt accepted a new introduction.We are uncertain as to why Ms [redacted] was unable to reach us as we do have a receptionist during business hours and hour a day voicemail Whatever the problem was it seems to have been rectified.We acknowledge Ms[redacted] ’s frustration and the Orange County Singles staff will do everything in its power to ensure that Ms [redacted] ’s membership has a happy outcome

Re: ID *** ***To Whom It May Concern:This is in response to the dispute Orange County Singles received regarding our member, ***, in the amount of $5,000.00.First and foremost, we are disappointed to have one of our clients so unhappyOne of ourprimary
goals is to have good customer service.However, Orange County Singles has a firm “no refund policy” (See paragraph 4aof thecontract, which states: “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN,THERE IS NO RIGHT TO RESCIND THIS AGREEMENTOrange County Singlesdoes not grant refunds or accept cancellations of any kind, unless otherwise stated in thisagreement.”)However, within the agreement it clearly indicates that certain refunds aregranted under the following circumstances: 1) For any reason, if that cancellation is made anddelivered to the selling office in writing anytime within three days up to and includingmidnight on the third day after enrollment(This timeframe is defined by California law)2)After the three-day cancellation period if a member relocates his or her primary residencefurther than miles from any of the company’s offices3) After the three-day cancellationperiod if due to death or disability a member is unable to receive all introductions purchased.The three-day cancellation policy is written in large, bold writing directly above thesignature lineMs*** did not cancel within the three-day grace period and theallowable exceptions are inapplicableTherefore, a refund would not be appropriate.On March 20, 2014, Ms*** became a member of Orange County Singles, purchasingsix [6] introductionsParagraph 3b of her contract allows Orange County Singles up to 4weeks before we can begin the matching processThereafter, Ms*** is to receiveapproximately one to two introductions per eight-week period (see contract, paragraph3bwhich Ms*** initialed).Between April 1, and January 6, 2015, Ms*** personally approved andreceived (ELEVEN) introductions.Ms*** has received almost TWICE as much service as she paid forAfter Ms.*** was notified that her program was finished, she was offered the opportunity toreceive additional introductions on a “complimentary” basisIn order to qualify for thecomplimentary service, Ms*** was asked to sign a document indicating sheunderstood the paid portion of her membership was completeUpon receipt of suchdocument, Ms*** instead filed this dispute.Ms*** approved her introductions using the Selective Screening optionWithSelective Screening, Ms*** is offered the benefit of hearing (and having theopportunity to ask) detailed information regarding a possible introduction via atelephone conversation with a matchmaker or enrollment counselorIf Ms***approves the match, the corresponding introduction letter will be sent out and the matchwill normally count toward her programIf Ms*** declines, it will not be sent outand it will not count as a match.For each match, Ms*** will be sent a bio (Introduction Letter) of the gentleman shehas been matched with, which contains the pertinent contact informationEach bio alsocontains the member’s name, occupation, age, hair and eye color, with or withoutchildren, activities and interests, etcIntroduction Letters are emailed unless a memberrequests otherwise.According to paragraph 3bof the contract (which Ms*** initialed), “Anintroduction is made when Orange County Singles provides you with a name and a phonenumber of another member.” Also, “Introductions are generally provided at a rate ofapproximately one to two per eight-week periodHowever, as introductions are providedon an AS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member.”Paragraph 3c(“PREFERENCES”) of the contract states, “Preferences are used as aguideline for Membership Services when seeking potential introductionsAsintroductions are based on an AS-AVAILABLE basis, introductions will be made thatare as nearly compatible to a member’s preferences at any given time.” Further, thesame clause states: “Orange County Singles, its agents and assigns, do not represent thecharacteristics, availability, quantity or demographic maof its membership base atany timeYou, the Member, acknowledge that the membership base changes on a dailybasis due to changes in membership status, including, but not limited to: newenrollments, expired membership, members becoming involved in relationships,members traveling, and members temporarily suspending their memberships.”Further, an Addendum to the contract (see attached), signed by Ms*** states thefollowing: “…I understand that my preferences are ‘preferences’ and not ‘requirements’.If at any time Orange County Singles is unable to select an introduction who fulfills all ofmy preferences, Orange County Singles will select an introduction who is compatible withmy preferences but who may not meet all of the preferences I indicated in my profile.”Please note: Matching is a processPatience and a positive attitude are key to asuccessful membershipOrange County Singles provides introductions but cannotpredict chemistry or guarantee outcomesHaving said that, Orange County Singles isgenerous about replacing the introductions that do not result in meetings or result indisappointing meetingsMs*** was entitled to receive replacement introductionsunder appropriate circumstances, based on her written feedbackOrange County Singlesdoes hope that each member’s program is positive and that is the very reason whyintroductions are replaced if a member is dissatisfied.The primary focus of our service was to make Ms***’s matchmaking experience ascomfortable and effortless as possibleFinding that right match is quite often afrustrating and challenging taskThe reason people seek assistance from third partiessuch as Orange County Singles is to remove many of these challenges and take some ofthe guess work out of datingIt is for this exact reason that the Orange County Singlesstaff is always available to speak with its members every step of the way during theirmembership, whether it is to listen to verbal feedback after a date or just to chit chatabout qualities they find the most important in a potential match.Clearly, Orange County Singles has provided Ms*** with the service she contractedforOrange County Singles has provided Ms*** with service as described and Ms.*** has participated in her membershipOrange County Singles has met allrequirements as agreed upon in the contract.Ms*** is not entitled to a refund as cancellation of the membership is disallowed bythe very terms of the Membership Agreement Ms*** agreed toOrange CountySingles has met all requirements as agreed upon in the contract, which Ms***signedOrange County Singles provided service to Ms*** precisely in the mannershe contracted for.Orange County Singles has kept its side of the agreement and has remained within theparameters of the contractOur terms and conditions are stated clearly in the contract(which Ms*** signed and initialed)A refund under these circumstances would bevery unjust.Sincerely,Orange County Singles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regarding the response from Orange County Singles; No welcome letter was sent to me. I only received an email from the director about information I should have received in the beginning, AFTER I complained to them about that first introduction. This was over a month into signing up with them. The matchmaker, [redacted], admitted to me on the phone, after I complained, that she did not know the match she put me with. She was not, personally, familiar with him. She had not vetted him herself. He was a pass along from another matchmaker and told me that as her excuse as to why he did not match my request.No letter was sent to me on 11/28/16. In fact, I have never received anything in writing from this company other than their "contract", which I signed in an office.Orange County Singles knows they don't return repreated calls to them and that the director evades talking to disgruntled clients. Orange County singles is aware that my bank, [redacted], is after them to return my money. I have copied another victim who is also going after them in small claims court for the same poor, deceptive services. 
Regards,
[redacted]

Complaint Case #:[redacted] Consumer: [redacted] First it should be emphasized that Orange County Singles takes any membership complaint seriously.  Orange County Singles provides a very personal service and works hard to achieve success for all its members. Ms. [redacted] became a member of Orange...

County Singles on 10/8/16 purchasing Six [6] introductions. Ms. [redacted]’s file was received in Member Services on10/17/16.  A welcome call was made by the matchmaker after some telephone tag they spoke and a welcome letter was sent. On 11/2/16 Ms. [redacted] was provided with her first introductions which resulted in a meeting. Orange County Singles cannot guarantee chemistry or outcomes; however, the Membership Services Department is very generous about replacing introductions when members provide timely written feedback describing a disappointing experience, or an introduction that does not result in a meeting with a specific match. Ms. [redacted] spoke with her matchmaker sating she was not happy with the introduction and explained why.  Ms. [redacted]’s matchmaker said we would be happy to replace the match.  Ms. [redacted] Indicated she did not wish to move forward and wanted to speak with the Director. On 11/16/2016 The Director spoke with Ms. [redacted] to discuss her dissatisfaction and assure her we will always replace an introduction where there is reasonable dissatisfaction.  She also asked her to post written feedback on the introduction so we would have a record of what transpired. During their conversation Ms. [redacted] stated the match was not as described.  She was told the gentleman was 6’ tall and she believed him to be shorter. She was told he had a Siberian husky   which he no longer has.  He now has a Maltese which she considered to be a frou frou dog which did not need to be walked and in her opinion indicated he was lazy. The Director assured her the matchmaker did not intentionally give her false information regarding his dogs breed or his height. The Director investigated the stated height of 6 feet and found it documented as such on his profile card and his California Driver’s License.  The Director asked Ms. [redacted] to post her written feedback and said she would replace the introduction.  The Director also suggested she send some photos of men she is attracted to.  On 11/16/2016 Ms. [redacted] provided written feedback on her introduction and indicated there were some compatible qualities, but overall she was disappointed with the introduction. She requested a refund. On11/28/2016 Ms. [redacted] received a letter explaining she did not qualify for a refund and inviting her to come in and meet with her matchmaker. .We want to work with Ms. [redacted] and we want her to be happy with her membership. If she would like to move forward the Orange County Singles staff will do everything it can to make that a reality.

12-17-15This is in response to:Complaint ID #: [redacted]Consumer: [redacted]“First and foremost, Orange County Singles takes any membership complaint very seriously and it concerns us that Ms. [redacted] is disappointed in her services to date.  Matching is a process that can sometimes take...

time and patience and we encourage our members to keep a positive attitude and an open mind throughout the process. Orange County Singles has been in communication with Ms. [redacted] regarding her concerns.  Ms. [redacted] and her personal matchmaker spoke yesterday.  Ms. [redacted] is currently moving forward with her membership.  They spoke again today and Ms. Dayatt accepted a new introduction.We are uncertain as to why Ms. [redacted] was unable to reach us as we do have a receptionist during business hours and 24 hour a day voicemail.  Whatever the problem was it seems to have been rectified.We acknowledge Ms.[redacted]’s frustration and the Orange County Singles staff will do everything in its power to ensure that Ms. [redacted]’s membership has a happy outcome.

Consumer: [redacted]Ms. [redacted] and Orange County Singles have come to a mutually satisfactory agreement concerning this matter.

Orange County Singles stands by its first response provided.  Orange County Singles has performed services according to stated contract terms.  Orange County Singles denies all of Ms. [redacted]'s allegations of wrongdoings, as they are patently false.As a reminder, Orange County Singles was willing to provide continued service to Ms. [redacted] on a complimentary basis, so long as Ms. [redacted] signed the document stating she understood the paid portion of her membership had been completed.Ms. [redacted] is not due a refund.

12-17-15This is in response to:Complaint ID #: [redacted]Consumer: [redacted]“First and foremost, Orange County Singles takes any membership complaint very seriously and it concerns us that Ms. [redacted] is disappointed in her services to date....

 Matching is a process that can sometimes take time and patience and we encourage our members to keep a positive attitude and an open mind throughout the process. Orange County Singles has been in communication with Ms. [redacted] regarding her concerns.  Ms. [redacted] and her personal matchmaker spoke yesterday.  Ms. [redacted] is currently moving forward with her membership.  They spoke again today and Ms. Dayatt accepted a new introduction.We are uncertain as to why Ms. [redacted] was unable to reach us as we do have a receptionist during business hours and 24 hour a day voicemail.  Whatever the problem was it seems to have been rectified.We acknowledge Ms.[redacted]’s frustration and the Orange County Singles staff will do everything in its power to ensure that Ms. [redacted]’s membership has a happy outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom It May Concern   The rebuttal to my complaint to OC singles is misleading. When I read the contract and asked about the 6 matches, I was advised by the office manager that “we never stick with this” . I then questioned how the match was considered a match; I was told that both parties need to agree that the match was indeed a match.  I was questioned for 2 hours about the perfect match and date and then I was sent anyone that was available with a total disregard for my match preferences.  When I was called by the match maker and told that she has a match for me, I was advised that if I turned down the match, I would go back to the pile of matches. Many of the potential matches were  “just guys” with nothing in common with me, no mutual interests. I called my matchmaker and said” this was not a match, this guy has NOTHING in common with me”. She said, that is all I had available. I did not get one match that was part of my original request for similarities, I was assured they had “ plenty of men “ to match my criteria. When I spoke to some of the guys, they said “ there is a shortage of men so they get bombarded with women matches” , many said they were offered a “free membership”  just so OC singles had enough men. I questioned my matchmaker on this and she said “ they are not being honest for prides sake’i OC Singles misleads clients with their picture of what a match is and then sends you anyone that is available. It is false and misleading advertising and promotions.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was specifically told an Introduction was a face to face date only in response to my question when signing the contract. I was also told the membership was for a minimum of a year.
Regards,[redacted]

Review: I joined OC Singles under the contract that they would provide me with 6 "matches" . Those matches would be customized to my 2 hour interview with them. I went through 2 hours of explaining the kind of match ( mate , dates) that I was interested in, I was assured that the business had "AMPLE" matches to meet my criteria. I called to clarify the definition of a match since it does not clearly state that criteria, I was assured that the match would be mutually agreed upon by both parties. After they processed my payment, they randomly "matched" me to anyone available. NONE of these matches were customized to my wants. I was very specific as to what I wanted and I paid a lot of money to get those matches. After less than one year, I was told that I got 10 matches and therefore my contract was fulfilled however if I signed a document stating they my contract was fulfilled , they would keep as a coutesy giving me matches. I explained that the matches they sent to me did not meet my wants and needs and I advised them throughout the year of that. I was told" we send you what we have available"

I was mislead from the original interview with their manager [redacted] and advised them for months that they were not providing what I requested ( and paid for)

I am a busy professional woman and wanted matches that were similar in values, finances and intellect. I paid to have a matchmaker find those matches and she assured me that it would be accomplished. OC Singles no longer returns my calls . They mislead people and play on human emotionDesired Settlement: I did not get the 6 customized matches that I paid for , I want a full refund

Business

Response:

Re: ID [redacted]To Whom It May Concern:This is in response to the dispute Orange County Singles received regarding our member, [redacted], in the amount of $5,000.00.First and foremost, we are disappointed to have one of our clients so unhappy. One of ourprimary goals is to have good customer service.However, Orange County Singles has a firm “no refund policy” (See paragraph 4a. of thecontract, which states: “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN,THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. Orange County Singlesdoes not grant refunds or accept cancellations of any kind, unless otherwise stated in thisagreement.”). However, within the agreement it clearly indicates that certain refunds aregranted under the following circumstances: 1) For any reason, if that cancellation is made anddelivered to the selling office in writing anytime within three days up to and includingmidnight on the third day after enrollment. (This timeframe is defined by California law). 2)After the three-day cancellation period if a member relocates his or her primary residencefurther than 50 miles from any of the company’s offices. 3) After the three-day cancellationperiod if due to death or disability a member is unable to receive all introductions purchased.The three-day cancellation policy is written in large, bold writing directly above thesignature line. Ms. [redacted] did not cancel within the three-day grace period and theallowable exceptions are inapplicable. Therefore, a refund would not be appropriate.On March 20, 2014, Ms. [redacted] became a member of Orange County Singles, purchasingsix [6] introductions. Paragraph 3b of her contract allows Orange County Singles up to 4weeks before we can begin the matching process. Thereafter, Ms. [redacted] is to receiveapproximately one to two introductions per eight-week period (see contract, paragraph3b. which Ms. [redacted] initialed).Between April 1, 2014 and January 6, 2015, Ms. [redacted] personally approved andreceived 11 (ELEVEN) introductions.Ms. [redacted] has received almost TWICE as much service as she paid for. After Ms.[redacted] was notified that her program was finished, she was offered the opportunity toreceive additional introductions on a “complimentary” basis. In order to qualify for thecomplimentary service, Ms. [redacted] was asked to sign a document indicating sheunderstood the paid portion of her membership was complete. Upon receipt of suchdocument, Ms. [redacted] instead filed this dispute.Ms. [redacted] approved her 11 introductions using the Selective Screening option. WithSelective Screening, Ms. [redacted] is offered the benefit of hearing (and having theopportunity to ask) detailed information regarding a possible introduction via atelephone conversation with a matchmaker or enrollment counselor. If Ms. [redacted]approves the match, the corresponding introduction letter will be sent out and the matchwill normally count toward her program. If Ms. [redacted] declines, it will not be sent outand it will not count as a match.For each match, Ms. [redacted] will be sent a bio (Introduction Letter) of the gentleman shehas been matched with, which contains the pertinent contact information. Each bio alsocontains the member’s name, occupation, age, hair and eye color, with or withoutchildren, activities and interests, etc. Introduction Letters are emailed unless a memberrequests otherwise.According to paragraph 3b. of the contract (which Ms. [redacted] initialed), “Anintroduction is made when Orange County Singles provides you with a name and a phonenumber of another member.” Also, “Introductions are generally provided at a rate ofapproximately one to two per eight-week period. However, as introductions are providedon an AS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member.”Paragraph 3c. (“PREFERENCES”) of the contract states, “Preferences are used as aguideline for Membership Services when seeking potential introductions. Asintroductions are based on an AS-AVAILABLE basis, introductions will be made thatare as nearly compatible to a member’s preferences at any given time.” Further, thesame clause states: “Orange County Singles, its agents and assigns, do not represent thecharacteristics, availability, quantity or demographic make-up of its membership base atany time. You, the Member, acknowledge that the membership base changes on a dailybasis due to changes in membership status, including, but not limited to: newenrollments, expired membership, members becoming involved in relationships,members traveling, and members temporarily suspending their memberships.”Further, an Addendum to the contract (see attached), signed by Ms. [redacted] states thefollowing: “…I understand that my preferences are ‘preferences’ and not ‘requirements’.If at any time Orange County Singles is unable to select an introduction who fulfills all ofmy preferences, Orange County Singles will select an introduction who is compatible withmy preferences but who may not meet all of the preferences I indicated in my profile.”Please note: Matching is a process. Patience and a positive attitude are key to asuccessful membership. Orange County Singles provides introductions but cannotpredict chemistry or guarantee outcomes. Having said that, Orange County Singles isgenerous about replacing the introductions that do not result in meetings or result indisappointing meetings. Ms. [redacted] was entitled to receive replacement introductionsunder appropriate circumstances, based on her written feedback. Orange County Singlesdoes hope that each member’s program is positive and that is the very reason whyintroductions are replaced if a member is dissatisfied.The primary focus of our service was to make Ms. [redacted]’s matchmaking experience ascomfortable and effortless as possible. Finding that right match is quite often afrustrating and challenging task. The reason people seek assistance from third partiessuch as Orange County Singles is to remove many of these challenges and take some ofthe guess work out of dating. It is for this exact reason that the Orange County Singlesstaff is always available to speak with its members every step of the way during theirmembership, whether it is to listen to verbal feedback after a date or just to chit chatabout qualities they find the most important in a potential match.Clearly, Orange County Singles has provided Ms. [redacted] with the service she contractedfor. Orange County Singles has provided Ms. [redacted] with service as described and Ms.[redacted] has participated in her membership. Orange County Singles has met allrequirements as agreed upon in the contract.Ms. [redacted] is not entitled to a refund as cancellation of the membership is disallowed bythe very terms of the Membership Agreement Ms. [redacted] agreed to. Orange CountySingles has met all requirements as agreed upon in the contract, which Ms. [redacted]signed. Orange County Singles provided service to Ms. [redacted] precisely in the mannershe contracted for.Orange County Singles has kept its side of the agreement and has remained within theparameters of the contract. Our terms and conditions are stated clearly in the contract(which Ms. [redacted] signed and initialed). A refund under these circumstances would bevery unjust.Sincerely,Orange County Singles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom It May Concern The rebuttal to my complaint to OC singles is misleading. When I read the contract and asked about the 6 matches, I was advised by the office manager that “we never stick with this” . I then questioned how the match was considered a match; I was told that both parties need to agree that the match was indeed a match. I was questioned for 2 hours about the perfect match and date and then I was sent anyone that was available with a total disregard for my match preferences. When I was called by the match maker and told that she has a match for me, I was advised that if I turned down the match, I would go back to the pile of matches. Many of the potential matches were “just guys” with nothing in common with me, no mutual interests. I called my matchmaker and said” this was not a match, this guy has NOTHING in common with me”. She said, that is all I had available. I did not get one match that was part of my original request for similarities, I was assured they had “ plenty of men “ to match my criteria. When I spoke to some of the guys, they said “ there is a shortage of men so they get bombarded with women matches” , many said they were offered a “free membership” just so OC singles had enough men. I questioned my matchmaker on this and she said “ they are not being honest for prides sake’i OC Singles misleads clients with their picture of what a match is and then sends you anyone that is available. It is false and misleading advertising and promotions.

Regards,

Business

Response:

Orange County Singles stands by its first response provided. Orange County Singles has performed services according to stated contract terms. Orange County Singles denies all of Ms. [redacted]'s allegations of wrongdoings, as they are patently false.As a reminder, Orange County Singles was willing to provide continued service to Ms. [redacted] on a complimentary basis, so long as Ms. [redacted] signed the document stating she understood the paid portion of her membership had been completed.Ms. [redacted] is not due a refund.

Review: I joined this dating service after being promised quality services and elite introductions. After being presented with packages upward to 8k-10k dollars, I was offered one for 4.445.00. This membership came with verbal promises from [redacted] for a minimum of 8 face to face quality dates and a minimum of 1 year services. Furthermore, I was told not to worry about the number of dates and that I was assured to go on a plentiful amounts of dates over and above the contractual agreement. When I asked regarding the wording of the contract regarding the terminology of 8 "Introductions" I was assured that this meant a face to face date. This agreement was signed on April 11, 2013. I had 5 referrals that resulted in a face to face dates. The referral dates are as follows: April 26, 2014 (although inappropriate); June 19,2013; July 8,2013, August 21,2013, and September 23,2013. During this time April 19-September 23, there were also 5 referrals sent to me. Three of which resulted in NO contact (e-mail, phone, in-person etc). The other 2 were a phone contact and did not result in any face to face date due to the apparent lack of common interests. When I contacted the company via letter expressing dissatisfaction, I was promised improved services and follow-up only to be dropped in September of 2013 completely. I received 5 months of services and went on a total of 5 face-to-face dates. In attempt to remedy the situation, I made phone calls, only to receive a terse rude response from[redacted]. Apparently, as I was told, by the member services, my match maker had left and was no longer there- was that why I wasn't receiving services? Again, no follow-up whatsoever from OC Singles to remedy the situation. After an attempt to contest 2700. of the charges put on a credit card, OC Singles provided a legalistic letter, explaining that an "Introduction" WAS the white piece of paper I was e-mailed. In sum business practices: Untruthful, Misleading, Unscrupulous, Fraudulent, Failure to provide servicesDesired Settlement: I would like a refund based upon the failure to provide services promised and misrepresentation of contractual agreement aka I was lied to.

Business

Response:

February 2, 2015Revdex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123-1688VIA FACSIMILE TO: [redacted]Re: ID[redacted]To Whom It May Concern:This is in response to the dispute Orange County Singles received regarding our member,[redacted], in the amount of $2,700.00.First and foremost, we are disappointed to have one of our clients so unhappy. One of ourprimary goals is to have good customer service.However, Orange County Singles has a firm "no refund policy" (See paragraph 4a. of thecontract, which states: "EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN,THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. Orange County Singlesdoes not grant refunds or accept cancellations of any kind, unless otherwise stated in thisagreement."). However, within the agreement it clearly indicates that certain refunds aregranted under the following circumstances: 1) For any reason, if that cancellation is made anddelivered to the selling office in writing anytime within three days up to and includingmidnight on the third day after enrollment. (This timeframe is defined by California law). 2)After the three-day cancellation period if a member relocates his or her primary residencefurther than 50 miles from any of the company's offices. 3) After the three-day cancellationperiod if due to death or disability a member is unable to receive all introductions purchased.The three-day cancellation policy is written in large, bold writing directly above the signatureline. [redacted] did not cancel within the three-day grace period and theallowable exceptions are inapplicable. Therefore, a refund would not be appropriate.On April 11, 2013, [redacted] became a member of Orange County Singles, purchasingeight [8) introductions, Selective Screening and fifteen [15) months of hold time, whichallows [redacted] to temporarily suspend service for 15 consecutive or non-consecutivemonths. Paragraph 3b of her contract allows Orange County Singles up to 4 weeksbefore we can begin the matching process. Thereafter, [redacted] is to receiveapproximately one to two introductions per eight-week period (see contract, paragraph3b. which [redacted] initialed).Between April19, 1013 and September 19, 1013, [redacted] personally approved andreceived 10 introductions. Orange County Singles bas confirmed that [redacted] wenton dates with at least five of the gentlemen.[redacted] approved her introduction using the Selective Screening option. WithSelective Screening, [redacted] is offered the benefrt of hearing (and having theopportunity to ask) detailed information regarding a possible introduction via atelephone conversation with a matchmaker or enrollment counselor. If [redacted]approves the match, the corresponding introduction letter will be sent out and the matchwill normally count toward her program. If [redacted] declines, it will not be sent outand it will not count as a match.For each match, [redacted] wiD be sent a bio (Introduction Letter) of the gentleman shehas been matched with, which contains the pertinent contact information. Each bio alsocontains the member's name, occupation, age, hair and eye color, with or withoutchildren, activities and interests, etc. Introduction Letters are emailed unless a memberrequests otherwise.According to paragraph 3b. of the contract (which [redacted] initialed), "Anintroduction is made when Orange County Singles provides you with a name and a phonenumber of another member." Also, "Introductions are generally provided at a rate ofapproximately one two per eight-week period. However, as introductions are providedon an AS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member."Paragraph 3c. ("PREFERENCES") of the contract states, "Preferences are used as aguideline for Membership Services when seeking potential introductions. Asintroductions are based on an AS-AVAILABLE basis, introductions will be made that are asnearly compatible to a member's preference at any given time·" Further, thesame clause states: "Orange County Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic make-up of its membership base atany time. You, the Member, acknowledge that the membership base changes on a dailybasis due to changes in membership status, including, but not limited to: newenrollments, expired membership, members becoming involved in relationships,members traveling, and members temporarily suspending their memberships."Further, an Addendum to the contract (see attached), signed by [redacted] states thefollowing: " ... I understand that my preferences are "preferences" and not requirements".If at any time Orange County Singles is unable to select an introduction who fulfills all ofmy preferences, Orange County Singles will select an introduction who is compatible withmy preferences but who may not meet all of the preferences I indicated in my profile."Please note: Matching is a process. Patience and a positive attitude are key to asuccessful membership. Orange County Singles provides introductions but cannotpredict chemistry or guarantee outcomes. Having said that, Orange County Singles isgenerous about replacing the introductions that do not result i.D. meetings or result indisappointing meetings. [redacted] is entitled to receive replacement introdudionsunder appropriate circumstances based on her written feedback If [redacted] isreasonably dissatisfied with any of her introductions, the introductions will be replacedfor her. Orange County Singles does hope that each member's program is positive andthat is the very reason why introductions are replaced if a member is dissatisfied.The primary focus of our service is to make [redacted]'s matchmaking experience ascomfortable and effortless as possible. Finding that right match is quite often afrustrating and challenging task. The reason people seek assistance from third partiessuch as Orange County Singles is to remove many of these challenges and take some ofthe guess work out of dating. It is for this exact reason that the Orange County Singlesstaff is always available to speak with its members every step of the way during theirmembership, whether it is to listen to verbal feedback after a date or just to chit chatabout qualities they fmd the most important in a potential match.Clearly, Orange County Singles has provided [redacted] with the service she contractedfor. Orange County Singles has provided [redacted] with service as described and [redacted] bas participated in her membership. Orange County Singles has met allrequirements as agreed upon in the contract.[redacted] is not entitled to a refund as cancellation of the membership is disallowed bythe very terms of the Membership Agreement [redacted] agreed to. Orange CountySingles has met all requirements as agreed upon in the contract, which [redacted]signed. Orange County Singles had been providing service to [redacted] precisely in themanner she contracted for. However, as previously stated, [redacted]'s introductionswill be replaced for her if she is dissatisfied.Orange County Singles has kept its side of the agreement and bas remained within theparameters of the contract. Our terms and conditions are stated clearly in the contract(which [redacted] signed and initialed). A refund under these circumstances would bevery unjust.Sincerely,Orange County Singles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was specifically told an Introduction was a face to face date only in response to my question when signing the contract. I was also told the membership was for a minimum of a year.

Regards,

Review: I signed up with Orange County Singles in August of 2015. I was verbally assured that there were many available men within the range that I was looking who were anxious to meet someone with my qualities. Orange County Singles recommended three individuals that all cancelled prior to meeting. As of this date 11/16/15 no one answers the phone. When I complained previously about the lack of fulfillment of their obligation there was no response.Desired Settlement: This service is a fraud taking advantage of people with honest intentions. On this date 11/16/15 no one answers the phone. I would like my money refunded.

Business

Response:

12-17-15This is in response to:Complaint ID #: [redacted]Consumer: [redacted]“First and foremost, Orange County Singles takes any membership complaint very seriously and it concerns us that Ms. [redacted] is disappointed in her services to date. Matching is a process that can sometimes take time and patience and we encourage our members to keep a positive attitude and an open mind throughout the process. Orange County Singles has been in communication with Ms. [redacted] regarding her concerns. Ms. [redacted] and her personal matchmaker spoke yesterday. Ms. [redacted] is currently moving forward with her membership. They spoke again today and Ms. Dayatt accepted a new introduction.We are uncertain as to why Ms. [redacted] was unable to reach us as we do have a receptionist during business hours and 24 hour a day voicemail. Whatever the problem was it seems to have been rectified.We acknowledge Ms.[redacted]’s frustration and the Orange County Singles staff will do everything in its power to ensure that Ms. [redacted]’s membership has a happy outcome.