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Orange Empire Service Center

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Orange Empire Service Center Reviews (1)

In response, the owners girlfriend did not have authorization at the time of repairsthe owner would actually make her leave the shop so that the owner of the car and the repair shop can have a calm conversationShe would constantly barge in and a screaming at the top of her lungs argument would ensue in our customer loungeInsulting and vulgar words were exchanged between the two and no forward progress would be attainedThe girl friend was never in the conversation about what was wrong, what was to be done or what was recommended and declined.Again, the girlfriend is basing her premise on incorrect information and will not listen to either the boyfriend or the shopThis was not a engine overhaul, this was a blown headgasketthe valve job was recommend and declinedthe smoke out of the engine the second time was blue, not whiteThe first visit repair are legitimate and agreed upon by the owner of the vehicle.On the second visit, the valve job could have been a complete charge to the customer because he declined the service the first timeWhen we offered, as a goodwill, to not charge the labor, the owner of the vehicle thanked us profusely for helping him on this matterOn the power steering pump, we found the pulley broken and would have torn the serpentine belt to shredswe replaced the pulley, but during the removal of the pulley the snout of the pump crackedthe pump was also replacedduring the replacement of the pump, we noticed the power steering hose was frayed, so the hose was replacedThe customer was made aware and agreed that he would pay for partsWe covered the laborIf there are an leaks in the power steering, we would need the vehicle returned to us to stand behind our workthat has not happennedWe have tried to contact the owner with no responseThe noises heard can be that the fluid is lowIf they continue to drive the vehicle without addressing this, the power steering pump will burn out and we will not be able to honor the warranty on the pumpthis would be considered abuse on the pumpWe discussed with the owner the matter of the air conditioning and that we found a locking vise grip on the housing under the dash preventing the blower motor from workingthe owner stated he was aware of this and said we did not have to do anything about that the owner of the vehicle was agreeable and willing to pay the charges that were discussed at the point of pickupThe girlfriend again began her verbal abuse and bullyingusing expletives that cannot be written hereHer perception of what transpired and what actually happened are two complete different stories and have driven her to react in a hatefull mannerShe has promised to "bury us" "kill us" and other terms that have caused us to consider a restraining orderWe feel we have been more than fair to this customerThe customer wants reimbursement, but did not state that she has reversed all charges on the second repair, so not only did we good will the labor but the $in parts and machine shop charges that the owner of the vehicle authorized have been reversed out of our merchant account

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Address: 1188 N Batavia St, Orange, California, United States, 92867

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