Orange Julius

Thank you for your communicationUnfortunately, as a healthcare provider, Partners In Recovery can neither confirm nor deny that this individual is or ever has been affiliated with our agencyAll identifying healfcare information is privileged and confidentialI can verify that PIR has multiple methods for receive and responding to complaints and allegations of rights violations by persons we serveIn the scenario presented in your letter, an individual with this type of complaint may file a complaint or grievance with Mercy Maricopa Integrated Care by calling ###-###-#### or ###-###-####They may also file a complaint with the U.SHealth and Human Services Offive of Civil Rights at http://www.hhs.gov/ocr/office.I hope this resolves the issue at your endIf you need to reach me directly feel free to call ##########Partners In Recovery appreciates your feedback and always takes action as appropriate to our business.Sincerely, [redacted] ***President/CEO

I just received the email saying this case is closed I am a little confused at how the process works I just received the message from Revdex.com on July 22nd I did not ever receive any other notification that there was something else I was supposed to do I did see that the manager responded in June saying that I never mentioned a dairy allergy I guess I am a bit upset that the business who has something to lose can just state that I never stated a milk allergy I had my son with me who can confirm that I did I am so upset that business' can just "oh we did what we were supposed to do" and not even take into consideration that people that they are affecting My son had to be rushed to the hospital for heavens sake I always order with caution when ordering for him always Because I understand the importance of doing it right, not just for the customers sake but for the "life" of someone I just find it funny how you are taking the word of the worker and not the word of the customer who now has medical bills because of there lack of understanding the importance of a correct order.thank you,

To: *** ***Revdex.com Resolution ConsultantID# ***From: Robert S*** (Orange Julius)Dear *** ***: In response to the complain by *** ***, I would first like to state: Our staff is trained in handling special situations such as
the “NONE DAIRY” drinks when and if the customer informs them of the need. When Mrs*** ordered the Banana Smoothy she did not mention at the time any thing about her sons allergies and the need for a none dairy drink. She ordered a Banana Smoothie which we do not serve! Our other which is a “BANANA CHILL”smoothie has BANANA, COCONUT AND YOGURT she said she did not want the coconut in the drink but said nothing about not having yogurt in the drink. As I explain to her we can not be responsible if we were not informed of the need for a non-dairy drink. Sincerely Robert S***

TO WHOM IT
MAY CONCERN:Thank you
for your communication. Unfortunately,
as a healthcare provider, Partners In Recovery can neither confirm nor deny
that this individual is or ever has been affiliated with our agencyAll
identifying healthcare information is privileged and confidentialI
can verify
that PIR has multiple methods for receiving and responding to complaints and
allegations of rights violations by persons we serveIn the scenario presented
in your letter, an individual with this type of complaint may file a complaint
or grievance with Mercy Maricopa Integrated Care by calling *** *** or ***They may
also file a complaint with the U.SHealth and Human Services Office of Civil
Rights at ***. I hope this
resolves the issue at your endIf you need to reach me directly feel free to
call *** *** ***Partners In Recovery appreciates feedback and always takes
action as appropriate to our business

Thank you for your communication. Unfortunately, as a healthcare provider, Partners In Recovery can neither confirm nor deny that this individual is or ever has been affiliated with our agency. All identifying healfcare information is privileged and confidential. I can verify that PIR has multiple...

methods for receive and responding to complaints and allegations of rights violations by persons we serve. In the scenario presented in your letter, an individual with this type of complaint may file a complaint or grievance with Mercy Maricopa Integrated Care by calling ###-###-#### or ###-###-####. They may also file a complaint with the U.S. Health and Human Services Offive of Civil Rights at http://www.hhs.gov/ocr/office.I hope this resolves the issue at your end. If you need to reach me directly feel free to call ##########. Partners In Recovery appreciates your feedback and always takes action as appropriate to our business.Sincerely,[redacted]President/CEO