To whom it may concern,Regarding the case of [redacted] with her ***a [redacted] *** [redacted] rear tire bead torn, four snow tires were purchased and installed 11/15/vehicle current mileage Snow tires were removed and returned to customer on 4/01/all season radials installed vehicle current mileage Customer requested used snow tires installed 12/09/mileage at the current service visit was 11,All season tires were installed 3/27/upon customer request mileage 15,The current service visit 11/20/customer request install used snow tires that were originally purchased on 11/15/The owner supplied snow tires Were dismounted and remounted and balanced on three separate occasions totaling a usage of 17,milesThe 11/20/service visit which these snow tires were last installed there was no visual defects in any of the four tires, side walls, or beadsThe bead of the tire in question was not torn at our facility and if it was the tire would not have held air properlyThe bubble in the side wall is a result of a failure in the construction of the tire via impact from outside source or failure with the tire itselfOrange Motor Codid not dismount this tire and damage the tire as shown in the picture providedThe picture provided only shows a tear in the bead of one tire a different repair facility dismountedOrange Motor Cocannot be held liable for workmanship from another repair facilityThese findings were communicated with the customerCustomer was out of control at the last service visit, extremely disrespectful to our staff, screaming and swearing with young children present in our service driveOrange Motor Cowill not participate with this repair, thank you as always.Orange Motors management
Michael D [redacted] Shop ForemanOrange Motor Company, Inc.The Revdex.com we have received the complaint regard!ng [redacted] VIN [redacted] in regards to inoperative reverse lamps.Orange Motor Company performed a complete detailed diagnosis for the customer concernPinpoint test results verified a failed interior fuse panelPart availability was definitely an issue with ***, part was on a national back orderwith no release dateOrange Motors attempted everything to obtain the part via salvage yards, cross referencing part numbers to ford and escalating the part ordering process with corporate ***The customer did take a rental which was the customer decision at this point in an attempt to obtain the correct part for repairOrange Motor Company did communicate the difficulty of part availability to the customer, explained the reverse lamps being inoperative is a safety itemAt no point did Orange Motor Company refuse to return the customer vehicle back to the ownerOrange Motors Company simply communicated the importance of correct exterior lamp operation which is a law in the state of New YorkCustomer stayed in the rental for the duration of diagnosis and attempting to obtain the correct part from multiple resources at the owner's expenseMichael D [redacted]
Michael D [redacted] Shop ForemanOrange Motor Company, Inc.The Revdex.com we have received the complaint regard!ng [redacted] VIN [redacted] in regards to inoperative reverse lamps.Orange Motor Company performed a complete detailed diagnosis for the customer concern Pinpoint test results verified a failed interior fuse panelPart availability was definitely an issue with ***, part was on a national back orderwith no release dateOrange Motors attempted everything to obtain the part via salvage yards, cross referencing part numbers to ford and escalating the part ordering process with corporate ***The customer did take a rental which was the customer decision at this point in an attempt to obtain the correct part for repairOrange Motor Company did communicate the difficulty of part availability to the customer, explained the reverse lamps being inoperative is a safety itemAt no point did Orange Motor Company refuse to return the customer vehicle back to the ownerOrange Motors Company simply communicated the importance of correct exterior lamp operation which is a law in the state of New YorkCustomer stayed in the rental for the duration of diagnosis and attempting to obtain the correct part from multiple resources at the owner's expenseMichael D [redacted]
[redacted] came into our store looking for a specific paymentThe only way to give him the payment he wanted was an month loanHe went home with truck and decided the next day he didn't want truckWe took truck back and gave him a complete refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with this shops responseThe Ocensor that they repaired is in bank of the vehicle which is in the front of the vehicle near the engineThe camshaft that has somehow gone bad suddenly is also in bank of the vehicle near the censor they replacedI don't understand how I was in an accident on 2/18/and drove the car until 2/25/when I dropped it off to Orange Motors and they had it until March 19th, that the vehicle is completely undrivable all of a sudden and had to be towed off their lotI have taken it to several different shops, [redacted] , [redacted] ***, [redacted] , and a private mechanic who have confirmed that what is going on with my car could not have just occurred from sitting on their lot and are unwilling to fix the vehicle because it is a direct result of Orange Motor's repairThey also confirmed that if the camshafts were bad it would have shown up on the original diagnostic from 2/25/where Orange Motors confirmed it was an Ocensor with no other codes in system, which they hand wrote right on the diagnostic paperwork they gave meThis camshaft sensor didn't show up until I returned to the shop on 3/17/after just picking it up, and [redacted] reving the truck until the check engine light came back on that this has now become an issuedI have filed a complaint with the [redacted] and also contacted [redacted] themselves who also don't see how my car is completely undrivable at this point with minor repairs needed to it after the accidentI am not accepting this as resolvedAlthough the vehicle has 112,miles, it was regularly serviced for the years I have owned it, which I have all receipts for, and I have had nothing wrong with the vehicle until this point Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The dealership did not respond to my complaintThey clearly said a multipoint inspection was completed so if it was they should have provided me a copy of that confirming there was preexisting damage to my wheelIn regards to the wheel damage being curb rash this thought process is incorrect as there is no corresponding damage to the tire itself which would have contacted the curb prior to the wheel as it sticks out farther then the wheel and would have rash or run marks on it and clearly didn'tThe amount of miles on my truck bear no relevance to the claim being made, the fact that the dealership confirmed in their response a inspection was done prior to service should solidlfy my case for damages as no damages were noted during inspection and the service work was to include rotating tires Regards, [redacted] ***
To whom it may concern,Regarding the case of [redacted] with her ***a [redacted] *** [redacted] rear tire bead torn, four snow tires were purchased and installed 11/15/vehicle current mileage Snow tires were removed and returned to customer on 4/01/all season radials installed vehicle current mileage Customer requested used snow tires installed 12/09/mileage at the current service visit was 11,All season tires were installed 3/27/upon customer request mileage 15,The current service visit 11/20/customer request install used snow tires that were originally purchased on 11/15/The owner supplied snow tires Were dismounted and remounted and balanced on three separate occasions totaling a usage of 17,milesThe 11/20/service visit which these snow tires were last installed there was no visual defects in any of the four tires, side walls, or beadsThe bead of the tire in question was not torn at our facility and if it was the tire would not have held air properlyThe bubble in the side wall is a result of a failure in the construction of the tire via impact from outside source or failure with the tire itselfOrange Motor Codid not dismount this tire and damage the tire as shown in the picture providedThe picture provided only shows a tear in the bead of one tire a different repair facility dismountedOrange Motor Cocannot be held liable for workmanship from another repair facilityThese findings were communicated with the customerCustomer was out of control at the last service visit, extremely disrespectful to our staff, screaming and swearing with young children present in our service driveOrange Motor Cowill not participate with this repair, thank you as always.Orange Motors management
Michael D [redacted] Shop ForemanOrange Motor Company, Inc.The Revdex.com we have received the complaint regard!ng [redacted] VIN [redacted] in regards to inoperative reverse lamps.Orange Motor Company performed a complete detailed diagnosis for the customer concernPinpoint test results verified a failed interior fuse panelPart availability was definitely an issue with ***, part was on a national back orderwith no release dateOrange Motors attempted everything to obtain the part via salvage yards, cross referencing part numbers to ford and escalating the part ordering process with corporate ***The customer did take a rental which was the customer decision at this point in an attempt to obtain the correct part for repairOrange Motor Company did communicate the difficulty of part availability to the customer, explained the reverse lamps being inoperative is a safety itemAt no point did Orange Motor Company refuse to return the customer vehicle back to the ownerOrange Motors Company simply communicated the importance of correct exterior lamp operation which is a law in the state of New YorkCustomer stayed in the rental for the duration of diagnosis and attempting to obtain the correct part from multiple resources at the owner's expenseMichael D [redacted]
Response taken by phone: We spoke to the customer and mailed him a check
Michael D [redacted] Shop ForemanOrange Motor Company, Inc.The Revdex.com we have received the complaint regard!ng [redacted] VIN [redacted] in regards to inoperative reverse lamps.Orange Motor Company performed a complete detailed diagnosis for the customer concern Pinpoint test results verified a failed interior fuse panelPart availability was definitely an issue with ***, part was on a national back orderwith no release dateOrange Motors attempted everything to obtain the part via salvage yards, cross referencing part numbers to ford and escalating the part ordering process with corporate ***The customer did take a rental which was the customer decision at this point in an attempt to obtain the correct part for repairOrange Motor Company did communicate the difficulty of part availability to the customer, explained the reverse lamps being inoperative is a safety itemAt no point did Orange Motor Company refuse to return the customer vehicle back to the ownerOrange Motors Company simply communicated the importance of correct exterior lamp operation which is a law in the state of New YorkCustomer stayed in the rental for the duration of diagnosis and attempting to obtain the correct part from multiple resources at the owner's expenseMichael D [redacted]
[redacted] came into our store looking for a specific paymentThe only way to give him the payment he wanted was an month loanHe went home with truck and decided the next day he didn't want truckWe took truck back and gave him a complete refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with this shops responseThe Ocensor that they repaired is in bank of the vehicle which is in the front of the vehicle near the engineThe camshaft that has somehow gone bad suddenly is also in bank of the vehicle near the censor they replacedI don't understand how I was in an accident on 2/18/and drove the car until 2/25/when I dropped it off to Orange Motors and they had it until March 19th, that the vehicle is completely undrivable all of a sudden and had to be towed off their lotI have taken it to several different shops, [redacted] , [redacted] ***, [redacted] , and a private mechanic who have confirmed that what is going on with my car could not have just occurred from sitting on their lot and are unwilling to fix the vehicle because it is a direct result of Orange Motor's repairThey also confirmed that if the camshafts were bad it would have shown up on the original diagnostic from 2/25/where Orange Motors confirmed it was an Ocensor with no other codes in system, which they hand wrote right on the diagnostic paperwork they gave meThis camshaft sensor didn't show up until I returned to the shop on 3/17/after just picking it up, and [redacted] reving the truck until the check engine light came back on that this has now become an issuedI have filed a complaint with the [redacted] and also contacted [redacted] themselves who also don't see how my car is completely undrivable at this point with minor repairs needed to it after the accidentI am not accepting this as resolvedAlthough the vehicle has 112,miles, it was regularly serviced for the years I have owned it, which I have all receipts for, and I have had nothing wrong with the vehicle until this point Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The dealership did not respond to my complaintThey clearly said a multipoint inspection was completed so if it was they should have provided me a copy of that confirming there was preexisting damage to my wheelIn regards to the wheel damage being curb rash this thought process is incorrect as there is no corresponding damage to the tire itself which would have contacted the curb prior to the wheel as it sticks out farther then the wheel and would have rash or run marks on it and clearly didn'tThe amount of miles on my truck bear no relevance to the claim being made, the fact that the dealership confirmed in their response a inspection was done prior to service should solidlfy my case for damages as no damages were noted during inspection and the service work was to include rotating tires Regards, [redacted] ***