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Orange Tree Inn

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Orange Tree Inn Reviews (93)

Hello, I did send an answer to this previously The product is out of the one year Haynes Warranty We have instructed the customer how to file a claim with [redacted] , back in January, however, I have instructed [redacted] [redacted] from my office to contact the customer and offer assistance again in filing a claim with [redacted] .Thank you

Hello, On the application that was signed at the time of purchase for finance, the $is described I have [redacted] the paragraph thank you

Hello, I am sorry to hear there was confusion on the purchase [redacted] and the advertising of our sale prices I did have the sale reviewed, and the order DOES qualify for the advertised prices After applying the discounts, the refund or credit back to [redacted] would be $plus tax This information has been sent to the store manager at store Haynes in Richmond, [redacted] *** If the order is financed, the credit should appear on the finance account A note has also been entered into the ticket in case there are any questions.thank you

[redacted] was approved by [redacted] for a replacement of two pieces Our Rep [redacted] entered a ticket for [redacted] to exchange two pieces A footboard and a media chest We had the order scheduled for delivery [redacted] advised [redacted] that we no longer had the media chest in stock, and he could reselect He did work with Mr [redacted] at one of our Richmond locations and Mr [redacted] thought he located a chest from another showroom/stockroom in Richmond and he keyed a transfer The day before delivery the chest did not arrive and [redacted] was notified He requested that we not make the delivery until the chest arrived to our delivery warehouse In our computer the chest shows that a sample is available, and the transfer that Mr [redacted] ordered was completed, however, we might have a mis-identified piece because a media chest did NOT arrive [redacted] has been made aware of this problem He is working with our delivery Lead, [redacted] She is working with the [redacted] store to see if they might still have the media chest, but she did let [redacted] know, he is still approved for a replacement and if the sample chest is not available, he would need to reselect to something else for the same amount of money ( We would love to complete the delivery for [redacted] ***, however we still think, as we did from the beginning, that [redacted] will need to reselect.)thank you

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For reasons stated in the original complaint its clear that they are not offering anything that resolves the issueI filed a claim with the warranty service sold by the store and yet it is not being honored Thanks for the assistance,Best Regards, [redacted]

Hello, I did speak with Mr [redacted] by phone, and also corresponded by email On Mar 11, 2016, at 7:PM, [redacted] [redacted] Dear Mr [redacted] , I have checked with our Loss Prevention team, and our Billing, Collections and Legal team, and the process is, The copy is taken and attached to the copy of the purchase to prove who took possession of the order Those copies are filed in our building and held for a period of at least days—and are then shreddedTo the best of our knowledge it is not illegal to ask for and maintain copies of identification as long as the information is Not being used for illegal purposes, and of course it is not I thank you for discussing this matter with meShould you have any questions, please feel free to call me----- Mr [redacted] replied: [redacted] Sent: Friday, March 11, 8:PM [redacted] Subject: Re: Customer pick up and your ID Thank you for getting back to meWhile it may not be illegal, I still feel that Haynes needs a written policy that can be shared with customers outlining the steps they have in place to safeguard ***Additionally, it should be disclosed to the customer, how it is secured, how long it is retained, what method of shredding/destruction is utilized and what remedy is offered should a breach of [redacted] occur at a Haynes facility I know you said Haynes has attorneys, but it does not appear that they are doing a good job IMHO! As a corporate attorney, it just appears that Haynes is not in line with the accepted industry standard of protecting ***In any event, thank you for your responseRespectfully, [redacted] [redacted] ***

We have three service orders that have been opened Aprox month after the delivery of the dual sofa and loveseat the customer called in to report that she did not like the quality and requested we do something about that This merchandise was special ordered and unfortunately we can not change the way the merchandise was made or change the material it is made from We did send out one of our service technicians who reported that the seat seams were not perfectly even, and he adjusted the material Service closed.Aprox months later the customer called in to report she was unhappy with the firmness of the seats We again sent out a technician The technician reported that the seats were within factory standard and wear but the customer was not happy with them, so he requested a part order for all the seat cores for the reclining sofa and they were installed The customer said she was still not happy with the quality and not happy about pilling on the fabric from wear Our Service Department Manager reviewed the reports and photos, and did speak with the customer Wear and tear and pilling are not vendor defectsOne month later the customer called again, saying she did not like the quality and not happy about pillingA Service order was opened Customer Service sent a report to the vendor requesting approval for exchange or return., and the vendor approved a return for reselect The ticket number is [redacted] and the customer was made awareThe ticket is still open, and we are waiting for the customer to come to the store to reselectthank you

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, yesterday I was called by [redacted] and told by [redacted] , a supervisor, that field technicians reserved the right to amend acknowledgement documents as they see fitIf I sign something, and I have a copy of what I signed, and it's later forged to indicate otherwise; than that is grounds for perjury and breech of contract [redacted] said it was laughable and further insulted me by interrupting and talking over meAttached you will find the document I speak of; the document which, in fact, [redacted] ***, Haynes Customer Service, would not accept and, instead, told me, "I have only one more chance." I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no resolution to the issue as presented by HaynesFirst, I would prefer if Haynes STOPPED copying and maintaining customers drivers licenseSecond, I would like a copy of Haynes written policy of safeguarding ***, to include how the [redacted] is stored, protected and a detailed method as to how it is destroyedThirdI would like to see Haynes written policy as to how they remedy a breach of [redacted] in the event of identity theft that originated at HaynesFourth, I would like to know what Haynes written policy is for liquidated damages should a customer suffer an identity theft that originated at HaynesFifth, I believe that all of my requested information be posted and available on their web site and made available to the general public Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I would like to respond to the complained I filed with Revdex.comThe Haynes furniture did give me the option to reselect after I filed this complaintWe were able to get a different sofa & love seat instead of sectionalThey did gave me the option of discounted restocking fee however, there was no price adjustmentI had to buy furniture (+ other stuff to make up the price difference) for the same amount Thanks to Revdex.com.org for helping us thru this and I will call this complaint resolved regards, **

[redacted] filed a claim through [redacted] for damaged glass, and was approved for a replacement of the merchandise it is a three pack of tables The tables are not available to replace and neither is the glass We can not repair glass /> [redacted] was offered to reselect to something of the same value If the reselection was a greater amount, she would need to pay the difference We keyed in an exchange reselection order [redacted] on 9/22/14, and will hold that order open until Oct If we do not hear from [redacted] by 10/we will notify [redacted] , and the ticket will be voided and closed 09/22/13:26:- SW - Manually Entered Comments [redacted] FULL REPLACEMENT CLAIM# [redacted] PO# [redacted] Rep is [redacted] ***, however, [redacted] needs to go into the nearest Haynes store to reselect Thank you

This is an open service file Rep [redacted] has been in contact with our customer, and the customer is aware that we are working with the vendor We are working the claim with the goal of obtaining an Return AuthorizationWe are not able to replace the bedding unless we have a return authorization.thank you

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by haynes broad street regarding complaint ID [redacted] Regards, [redacted]

The consumer is correct that our terms and conditions do state that floor sample merchandise can not be returned But in reviewing the customer invoice, we do see a pickup ticket but an independent delivery contractor was hired to deliver the merchandiseThe customer service agent did not recognize the customer purchas as being deliveredWe do offer a courtesy service by our service technician specialistsOur customer service representativce will contact the customer to schedule that appointentShe will also apologize to the customer for the confusion ***

Hello, A copy of this report has been sent to our Service Deptmanager to review We will also copy the service repair company and ask for their report, as well as copy the store Sales Manager to address the concerns about manufacturing /> [redacted] will be call by the end of this week to discuss all his concerns thank you

Hello, We are very sorry to hear that Ms [redacted] is unhappy with the delivery time frame, however, we did verify the address, phone, items and date with her, and on our terms and conditions we do state: Our delivery hours are 8am to 9pm We will contact you the afternoon before your scheduled delivery to provide you with a three hour estimated time frame We will make every attempt to complete your delivery within this time frame Due to delays on the road there may be occasions when we are unable to meet this time frame Should this happen you will be notified of the delay and given a revised delivery window For your convenience we can contact you at work approximately one hour in advance to allow you to meet the drivers at your home REQUESTED TIME FRAMES ARE AVAILABLE FOR AN ADDITIONAL FEE.I do show the delivery was made on 10/ thank you

Hello, We are very sorry to hear that Mr& Mrs [redacted] are disappointedOur sales staff are not given any customer's credit application information as far as why something was approved or not, so if they shared an assumption with the customer, it was only that, an assumption As far as referring Mr*** to applying on line, no one can quote what someone qualifies for All applications go to our finance underwriters.On the request to remove the inquiry, our underwriters can request a mask of the inquiry which will remove the hard inquiry from other creditors viewHowever, they cannot request the mask without having the exact name, address, and SS# of the applicant They also cannot assume that the information they have on file under the name on this complaint, is this Mr***, just by using his name One of the finance managers has left two messages for Mr*** We will need to verify this personal and private information with the customer Also, our finance managers will not be able to discuss his wife’s credit offer with him They will however, discuss his information in his credit file, if he returns their callPlease ask him to call our toll free number [redacted] Please ask for [redacted] or ***Thank you

Our records indicate that the customer did know how to file a claim and did file a claim Here are our notes from the customer file:This log entry is from the previous store manager in our Richmond store on [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] came in to the store after her [redacted] claim was deniedShe admittedly did not notify them immediately after noticing the issue, but her documentation given at time of purchase did not list a timeframe to contact themCan someone please contact customer to see if there is anything that can be done? Her claim number is [redacted] and she can be reached at [redacted] Thanks!?

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I am confirming my complaint as satisfiedHaynes sent technician out on 2/16/to repair furniture Thanks, [redacted]

Unfortunately, our customer did experience vendor delays in shipping stock for their furniture purchaseThe customer was given free delivery as a courtesy compensationOn the scheduled day for delivery on 2/21, one item was still not availableThe customer cancelled the same day to cancel their entire order

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Address: 6550 Hull Street Rd, Tyler, Texas, United States, 23224-2636

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