Orangestone Productions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Just because the company stated a no-refund policy and declared itself not responsible for guest cancellations - taking advantage of the customers' belief at the excitement of the moment in the 95% chance that a guest will not cancel, and their oversight of the 5% chance that he/she will cancel, does not make it right to make both statements This is very unscrupulous behavior and is designed more to deceive the customers than to serve them People are buying tickets in advance so that they can avoid paying more at the door - but the catch is that the tickets are non-refundable, including in the event of guest cancellations, for which the company conveniently makes itself not responsible, and passes the responsibility to the poor and defenseless customer Why should there be a catch to buy tickets in advance in the first place? The customer is doing the company a favor by doing so - he/she should not be penalized for it The company should just give one good reason as to why tickets purchased in advance are non-refundable - other than it is its policy This reasoning exerts the company's will on the customer That is classified as bullying Also, saying, "We have a no-refund policy." is like saying, "We will take your money anyway." That is classified as robbery So I was justified in making the remarks I did Moreover, all the tickets in advance have sold out with more than a month to go until the event So there was no need to be scared of low sales and have a no-refund policy in the first place, and my ticket, after I am issued a full refund, can be issued immediately to someone who actually wants it The company clearly needs to be more customer-focused and less business-focused On the above grounds, judgement should clearly be in favor of me, the customer, for a full refund of $ Thank you! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I had no intentions on ever being a vendor at his shows every again so his threat to place me on his banned vendor list is a mute point Regards, [redacted]

Re: Complaint ID: [redacted] Dear MsEdwards:I am writing in response to your letter and notification of “additional concerns” regarding Complaint ID [redacted] from [redacted] Please accept this letter as my response:First: I did not call Ms [redacted] a liarI simply indicated that the Convention Center staff confirmed to us that her pipe and drape was put upI continue to maintain that had my employees been notified of this issue, it would have been resolved in less than minutes and she would never have been instructed to go without an item she purchased and request a refund after the event;Second: By way of making a good faith effort to resolve this complaint, I have sent Ms [redacted] a check representing a refund of her entire $38.00; andThird: In light of her unjustified characterization of me as a “dirty business man”, she has been removed from the vendor list effective immediately and she is no longer welcome at any of my events.I trust this should resolve this matter in its entiretyShould you have any additional questions or require any additional information, please do not hesitate to contact meVery truly yours, Dominic A [redacted] President and CEOOrangestone Promotions

Re: Complaint ID: ***
Dear Ms***I am writing in response to your letter and notification of Complaint ID *** from *** ***Please accept this
letter as my response:Orangestone Promotions operates the Steel City Con, a toy, comic and pop culture convention at the Monroeville Convention Center*** *** was a vendor at the December, event, where she purchased two tables and two pipe-and-drapes behind the tablesThe Convention Center confirmed that the pipe-and-drape she purchased was set up.To the extent that Ms*** had any problems during her set-up, she should have contacted one of our employees or our show manager, who was present for the entire set-upNo one was ever notified that there was a problem with Ms***’s tablesFurther, our employees are trained to fix any problems that occur during set-up, and putting up pipe-and-drape would have taken only minutesOur employees would NEVER instruct a vendor to go without an item that was purchased and request a refund after the event.Ultimately, we find it very suspicious that Ms*** waited months after the event to request a refund for $Her claims that she was instructed to request a refund after the event are completely false, as no employee would have ever told her this was the procedureIf there was a problem - which we do not believe there was, since the Convention Center confirmed that her pipe-and-drape was put up - our staff would have remedied it on the spotNo one on our staff was ever made aware of any problems with Ms***’s tablesWe believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Orangestone Promotions

Re: Complaint ID: ***Dear Ms***I am writing in response to your letter and notification of Complaint ID *** from *** ***Please accept this letter as my response:Orangestone Promotions operates the Steel City Con, a toy, comic and pop culture convention at the
Monroeville Convention Center*** *** was a vendor at the December, event, where she purchased two tables and two pipe-and-drapes behind the tablesThe Convention Center confirmed that the pipe-and-drape she purchased was set up.To the extent that Ms*** had any problems during her set-up, she should have contacted one of our employees or our show manager, who was present for the entire set-upNo one was ever notified that there was a problem with Ms***’s tablesFurther, our employees are trained to fix any problems that occur during set-up, and putting up pipe-and-drape would have taken only minutesOur employees would NEVER instruct a vendor to go without an item that was purchased and request a refund after the event.Ultimately, we find it very suspicious that Ms*** waited months after the event to request a refund for $Her claims that she was instructed to request a refund after the event are completely false, as no employee would have ever told her this was the procedureIf there was a problem - which we do not believe there was, since the Convention Center confirmed that her pipe-and-drape was put up - our staff would have remedied it on the spotNo one on our staff was ever made aware of any problems with Ms***’s tablesWe believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Orangestone Promotions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just because the company stated a no-refund policy and declared itself not responsible for guest cancellations - taking advantage of the customers' belief at the excitement of the moment in the 95% chance that a guest will not cancel, and their oversight of the 5% chance that he/she will cancel, does not make it right to make both statements. This is very unscrupulous behavior and is designed more to deceive the customers than to serve them. People are buying tickets in advance so that they can avoid paying more at the door - but the catch is that the tickets are non-refundable, including in the event of guest cancellations, for which the company conveniently makes itself not responsible, and passes the responsibility to the poor and defenseless customer. Why should there be a catch to buy tickets in advance in the first place? The customer is doing the company a favor by doing so - he/she should not be penalized for it. The company should just give one good reason as to why tickets purchased in advance are non-refundable - other than it is its policy. This reasoning exerts the company's will on the customer. That is classified as bullying. Also, saying, "We have a no-refund policy." is like saying, "We will take your money anyway." That is classified as robbery. So I was justified in making the remarks I did. Moreover, all the tickets in advance have sold out with more than a month to go until the event. So there was no need to be scared of low sales and have a no-refund policy in the first place, and my ticket, after I am issued a full refund, can be issued immediately to someone who actually wants it. The company clearly needs to be more customer-focused and less business-focused. On the above grounds, judgement should clearly be in favor of me, the customer, for a full refund of $30. Thank you!Regards,
*** ***

Re: Complaint ID: ***Dear MsEdwards:I am writing in response to your letter and notification of “additional concerns” regarding Complaint ID *** from *** ***Please accept this letter as my response:First: I did not call Ms*** a liarI simply indicated that the Convention Center staff confirmed to us that her pipe and drape was put upI continue to maintain that had my employees been notified of this issue, it would have been resolved in less than minutes and she would never have been instructed to go without an item she purchased and request a refund after the event;Second: By way of making a good faith effort to resolve this complaint, I have sent Ms*** a check representing a refund of her entire $38.00; andThird: In light of her unjustified characterization of me as a “dirty business man”, she has been removed from the vendor list effective immediately and she is no longer welcome at any of my events.I trust this should resolve this matter in its entiretyShould you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Dominic A***President and CEOOrangestone Promotions

Orangestone Promotions *** *** *** *** ** ***July 15, 2016*** *** *** Revdex.com *** *** *** *** *** *** ** ***Re: Complaint ID: ***Dear Ms***:I am writing in response to your letter and notification of Complaint ID *** from ***
***Please accept this letter as my response:Orangestone Promotions, Incoperates the Steel City Con, a toy, comic and pop culture convention at the Monroeville Convention CenterOur next event will take place from August 12-14, Tickets are available for the event onlineLike every other ticketed event, concert, and/or theater performance, etc., tickets purchased in advance are non-refundableOur ticketing policy is clearly stated in multiple locations on our website, including on the “Buy Tickets” page, whereby a customer must view this page before going on to purchase ticketsIt is also stated in multiple locations that we are not responsible for guest cancellations.Mr*** purchased a ticket for the upcoming August eventHe contacted us on May 30, and requested a refund because a guest he wanted to see had cancelledWhen we advised that tickets were non-refundable and that we were not responsible for guest cancellations, Mr*** sent two (2) subsequent emails wherein he called us robbers and horrendous bullies and threatened to cause us bad publicity if his money was not refundedThose emails are attached hereto.As stated above, Mr*** purchased a ticket for the August, Steel City ConThat event has not been cancelledMr***’s ticket is valid and he can attend the eventInsofar as our ticketing policy is clearly stated in multiple locations which must be viewed before tickets are purchased, Mr***’s demand for a refund was properly deniedWe believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Dominic A***Orangestone Promotions

Revdex.com:
I attached proof that there was no drape at my spots during the showAfter the show in December I was treated for a heart condition and have been under the care of a physician sinceI had other things on my mind until I went to load pictures onto my website as stated earlierI also have witnesses that can verify the drapes were never put up and also a witness that heard his employee tell me to wait until after the event and ask for a refund onlineThe fact he is insinuating that I am a liar shows the kind of dirty business man that he is.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Re: Complaint ID: [redacted]Dear Ms. Edwards:I am writing in response to your letter and notification of “additional concerns” regarding Complaint ID [redacted] from [redacted]. Please accept this letter as my response:First: I did not call Ms. [redacted] a liar. I simply indicated that the Convention Center staff confirmed to us that her pipe and drape was put up. I continue to maintain that had my employees been notified of this issue, it would have been resolved in less than 5 minutes and she would never have been instructed to go without an item she purchased and request a refund after the event;Second: By way of making a good faith effort to resolve this complaint, I have sent Ms. [redacted] a check representing a refund of her entire $38.00; andThird: In light of her unjustified characterization of me as a “dirty business man”, she has been removed from the vendor list effective immediately and she is no longer welcome at any of my events.I trust this should resolve this matter in its entirety. Should you have any additional questions or require any additional information, please do not hesitate to contact me.
Very truly yours,
Dominic A[redacted]
President and CEOOrangestone Promotions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I had no intentions on ever being a vendor at his shows every again so his threat to place me on his banned vendor list is a mute point.
Regards,
[redacted]

Orangestone Promotions [redacted]
July 15, 2016
[redacted]
Revdex.com
[redacted]
[redacted]
Re: Complaint...

ID: [redacted]
Dear Ms. [redacted]:I am writing in response to your letter and notification of Complaint ID [redacted] from [redacted]. Please accept this letter as my response:Orangestone Promotions, Inc. operates the Steel City Con, a toy, comic and pop culture convention at the Monroeville Convention Center. Our next event will take place from August 12-14, 2016. Tickets are available for the event online. Like every other ticketed event, concert, and/or theater performance, etc., tickets purchased in advance are non-refundable. Our ticketing policy is clearly stated in multiple locations on our website, including on the “Buy Tickets” page, whereby a customer must view this page before going on to purchase tickets. It is also stated in multiple locations that we are not responsible for guest cancellations.Mr. [redacted] purchased a ticket for the upcoming August event. He contacted us on May 30, 2016 and requested a refund because a guest he wanted to see had cancelled. When we advised that tickets were non-refundable and that we were not responsible for guest cancellations, Mr. [redacted] sent two (2) subsequent emails wherein he called us robbers and horrendous bullies and threatened to cause us bad publicity if his money was not refunded. Those emails are attached hereto.As stated above, Mr. [redacted] purchased a ticket for the August, 2016 Steel City Con. That event has not been cancelled. Mr. [redacted]’s ticket is valid and he can attend the event. Insofar as our ticketing policy is clearly stated in multiple locations which must be viewed before tickets are purchased, Mr. [redacted]’s demand for a refund was properly denied. We believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.
Very truly yours,
Dominic A[redacted]Orangestone Promotions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Just because the company stated a no-refund policy and declared itself not responsible for guest cancellations - taking advantage of the customers' belief at the excitement of the moment in the 95% chance that a guest will not cancel, and their oversight of the 5% chance that he/she will cancel, does not make it right to make both statements.  This is very unscrupulous behavior and is designed more to deceive the customers than to serve them.  People are buying tickets in advance so that they can avoid paying more at the door - but the catch is that the tickets are non-refundable, including in the event of guest cancellations, for which the company conveniently makes itself not responsible, and passes the responsibility to the poor and defenseless customer.  Why should there be a catch to buy tickets in advance in the first place?  The customer is doing the company a favor by doing so - he/she should not be penalized for it.  The company should just give one good reason as to why tickets purchased in advance are non-refundable - other than it is its policy.  This reasoning exerts the company's will on the customer.  That is classified as bullying.  Also, saying, "We have a no-refund policy." is like saying, "We will take your money anyway."  That is classified as robbery.  So I was justified in making the remarks I did.  Moreover, all the tickets in advance have sold out with more than a month to go until the event.  So there was no need to be scared of low sales and have a no-refund policy in the first place, and my ticket, after I am issued a full refund, can be issued immediately to someone who actually wants it.  The company clearly needs to be more customer-focused and less business-focused.  On the above grounds, judgement should clearly be in favor of me, the customer, for a full refund of $30.  Thank you!
Regards,
[redacted]

This company is unprofessional they are charging double the going rate for table space. Extra for a second person to man a table Additional charge for second chair . They do not advertise the event. The headliners are not taken care of . The promoters violate their so called contract from the set up! Venders were verbally assaulted by staff and blocked from leaving. Armed security guard was sent by promoters to intimidate female venders. This was the third time and the last time ! They rate a ZERO

Review: I paid for 2 backdrops at their December convention. None were put up. I spoke with one of the staff who told me I was required to go through the website after the convention was concluded because all refund requests have to be done online. Am guessing they do this in hopes people get busy and forget, which I did until I was going through pictures of my set up to add to a website. I contacted the owner and he basically called me a liar and said no one on his staff would tell me such a thing, and that his paperwork shows that my spots had backdrops. I even have a picture as evidence that there were never any backdrops added to my two spaces. I also have the charge to my bank with the total for 2 spaces plus 2 backdrops to prove I paid for something I was not given. Also have his ignorant email response.Desired Settlement: I would like a full refund of the fee I paid for the backdrops since they were never put on my rented spots.

Business

Response:

Re: Complaint ID: [redacted]Dear Ms. [redacted]I am writing in response to your letter and notification of Complaint ID [redacted] from [redacted]. Please accept this letter as my response:Orangestone Promotions operates the Steel City Con, a toy, comic and pop culture convention at the Monroeville Convention Center. [redacted] was a vendor at the December, 2015 event, where she purchased two tables and two pipe-and-drapes behind the tables. The Convention Center confirmed that the pipe-and-drape she purchased was set up.To the extent that Ms. [redacted] had any problems during her set-up, she should have contacted one of our employees or our show manager, who was present for the entire set-up. No one was ever notified that there was a problem with Ms. [redacted]’s tables. Further, our employees are trained to fix any problems that occur during set-up, and putting up pipe-and-drape would have taken only 5 minutes. Our employees would NEVER instruct a vendor to go without an item that was purchased and request a refund after the event.Ultimately, we find it very suspicious that Ms. [redacted] waited 3 months after the event to request a refund for $38. Her claims that she was instructed to request a refund after the event are completely false, as no employee would have ever told her this was the procedure. If there was a problem - which we do not believe there was, since the Convention Center confirmed that her pipe-and-drape was put up - our staff would have remedied it on the spot. No one on our staff was ever made aware of any problems with Ms. [redacted]’s tables. We believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Orangestone Promotions

Consumer

Response:

Review: Hello! I purchased an advanced 3-day pass for $30 for a Steel City Comic Con show in Pittsburgh, PA (Monroeville Convention Center) to be held August 2016 so that I could see one of my favorite guests. However, when the guest canceled and I wanted a refund as I did not want to see any of the other guests, Dominic from Orangestone Promotions, Inc., the organizer of the event, emailed me back saying the company is not responsible for guest cancellations, and all passes sold are non-refundable and non-transferrable. This is augmented by the fact that they have now sold out all their 3-day passes with more than a month to go until the event - no doubt because of this policy - so they can certainly afford to issue me a refund and give my pass to someone who actually wants it. Just like a guest cancellation is not the company's responsibility, it is not my (the consumer's) responsibility either, and so I should not be penalized for it.Desired Settlement: Please resolve this matter amicably for both parties by mandating the company to issue me a refund and sell my ticket to someone who wants it. Thanks!

Business

Response:

Orangestone Promotions [redacted]July 15, 2016[redacted] Revdex.com [redacted]Re: Complaint ID: [redacted]Dear Ms. [redacted]:I am writing in response to your letter and notification of Complaint ID [redacted] from [redacted]. Please accept this letter as my response:Orangestone Promotions, Inc. operates the Steel City Con, a toy, comic and pop culture convention at the Monroeville Convention Center. Our next event will take place from August 12-14, 2016. Tickets are available for the event online. Like every other ticketed event, concert, and/or theater performance, etc., tickets purchased in advance are non-refundable. Our ticketing policy is clearly stated in multiple locations on our website, including on the “Buy Tickets” page, whereby a customer must view this page before going on to purchase tickets. It is also stated in multiple locations that we are not responsible for guest cancellations.Mr. [redacted] purchased a ticket for the upcoming August event. He contacted us on May 30, 2016 and requested a refund because a guest he wanted to see had cancelled. When we advised that tickets were non-refundable and that we were not responsible for guest cancellations, Mr. [redacted] sent two (2) subsequent emails wherein he called us robbers and horrendous bullies and threatened to cause us bad publicity if his money was not refunded. Those emails are attached hereto.As stated above, Mr. [redacted] purchased a ticket for the August, 2016 Steel City Con. That event has not been cancelled. Mr. [redacted]’s ticket is valid and he can attend the event. Insofar as our ticketing policy is clearly stated in multiple locations which must be viewed before tickets are purchased, Mr. [redacted]’s demand for a refund was properly denied. We believe this complaint is completely meritless and should be resolved in our favor.Should you have any additional questions or require any additional information, please do not hesitate to contact me.Very truly yours,Dominic A[redacted]Orangestone Promotions

Consumer

Response: