Orangetheory Fitness Bel - Red

I had stopped by last year before the studio opened to see if OTF will work for me. The guy at the desk told me that I would not be locked in until I complete the 3 trial classes.
I travel a lot for my work and I was out of city and could not attend the trial sessions. I was locked in and charged every month despite the promise of not getting locked in. I complained this issue to old manager and she had reverted the charges last december and Jan.
I have been charged since Feb, At this point I have stopped by your studio 3 times and explained my situation and they say it will be resolved in a week or two. Unfortunately, It never got resolved.

I have been charged 152*7 months without even attending a single class. The studio has been really bad at handling my repeated emails, calls and visit. Never thought I would be begging for my own money.

I went into Orange Fitness to try out their workout in a free session. I very much enjoyed the workout. I discussed the plans with the sales person who told me there was a 30 day money back guarantee, and that signing up for classes was easy and they did not fill up until usually the morning of. Because I work in Bellevue and live in Seattle multiple locations was necessary for me. She assured me it was a good plan, and I signed up for their monthly plan using my Microsoft ID Discount.

Due to my job in sales requiring a lot of last minute appointments, I cannot sign up days or weeks in advance. But the classes have been full every time I have tried to sign up even with days in advance. For example last Wednesday I tried to sign up for classes at 4 different studios for Saturday or Sunday morning. All the times I was free were not only fully booked, there wasn't even room on the wait list.

It took me beyond 30 days (36 days) to ask for a refund due to giving them an extra chance having had 10 days of extreme snow. I reached out, and they told me that you have to attend 3 classes to receive the money back guarantee, so they will not refund my money. I told them I could not attend three classes, she will not consider refunding. She blamed the "other studios" that they used to get me to buy. Not only that they will not refund my money, they require 30 day cancellation. So I will spend roughly $300 on the one "Free class" I attended. This seems dishonest and like unethical business and advertising practices.