Sign in

Orangetheory Fitness Maple Valley

26555 Maple Valley Black Diamond Rd SE Ste 102, Maple Valley, Washington, United States, 98038-8478

Sharing is caring! Have something to share about Orangetheory Fitness Maple Valley? Use RevDex to write a review
Reviews Fitness Center Orangetheory Fitness Maple Valley

Orangetheory Fitness Maple Valley Reviews (%countItem)

I had a membership with orange theory(maple valley, WA). I called to cancel my membership and the employee on the phone convinced me to freeze my account instead, so I did. She did not mention to me that I had to sign any documentation. During that time I had fraud on my credit card and got a new card so the card I had on file with them no longer worked for them to charge me. After 5 months I was under the impression my account was frozen until I got a letter from a collection agency that I owed them over $500. I called the studio only to be told I had to pay and had no help. My biggest complaint in this situation is that why they let 5 months go by and not once have they sent me any notice that I owed them any money. How can a company not send you any notices that you are past due on a bill and just send you to collections'! That is completely ridiculous!Product_Or_Service: Fitness membership

Orangetheory Fitness Maple Valley Response • Aug 01, 2019

We received this complaint in the mail and below is our response:

We contacted this member via telephone on 10/24/2018, 01/02/2019, 03/11/2019, 04/04/2019. They also received automated emails regarding their critical account on the first eight days of each month the account declined: totaling 32 emails. After speaking with this customer in January, we had agreed to pay one month last payment but we never heard back. After two months of declines, her the account was sent to a third party collections per our membership agreement. We have forgiven the past debt in our system and with the third party collections.

Kristina LStudio Manager 206.330.0509 Studio #0587 - 26555 Maple Valley/Black Diamond Hwy 98038 Maple Valley, WA98038

Check fields!

Write a review of Orangetheory Fitness Maple Valley

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Orangetheory Fitness Maple Valley Rating

Overall satisfaction rating

Address: 26555 Maple Valley Black Diamond Rd SE Ste 102, Maple Valley, Washington, United States, 98038-8478

Phone:

Show more...

Web:

maple-valley.orangetheoryfitness.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Orangetheory Fitness Maple Valley, but after several inspections we’ve come to the conclusion that this domain is no longer active.




Add contact information for Orangetheory Fitness Maple Valley

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated