Sign in

Orangetheory Fitness Redmond

16535 NE 76th St D105, Redmond, Washington, United States, 98052

Sharing is caring! Have something to share about Orangetheory Fitness Redmond? Use RevDex to write a review
Reviews Fitness Center Orangetheory Fitness Redmond

Orangetheory Fitness Redmond Reviews (%countItem)

I was a Orange Theory member in 2018. I stopped going there in August and asked them to cancel my membership. The answer was to come to the office and I mentioned that since I was travelling , I couldnt come to office but was ready to pay online and cancel. I called them with this request in august of 2018. After that every week, I get an email and now I see a collection mail for payment for an amount for 326 dollars from a collection agency.

I have emailed and call multiple times in december last year and they dont seem to either call back or respond to email.

Orangetheory Fitness Redmond Response • Feb 12, 2019

Dear ***,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We see that you did you use our services into November 2018 and we do not have any communications with you in regards to cancelling your membership prior to December. On December 6th, 2018 we reached out to update your account's billing information and at that time you indicated you wanted to cancel your membership. We concluded the phone call by providing the necessary steps to complete your request.
We have removed the past due balance on your account. Please accept our sincerest apology for any trouble or inconvenience we have caused you. We hope to be able to serve you again in the future.
Thank you, Redmond Orangetheory Fitness

I went to try OTF Redmond on 11/14/17 and after that signed up for 8 session package. Attended sessions on 11/16 (workout didn't get recorded cos' the monitor they gave me wasn't working), 11/22, 11/30, 12/4, 12/6 and 12/12. I got charged for 11/28 although I called in sick and was told by the front desk that I won't be charged. Following up with front desk yielded nothing, cos it seems they didn't update the system when I called in sick as they were busy luring new customers. So after attending 7 paid sessions, I was done with this gym didn't like it for its exorbitant price for the poor facility compared to what I am used to. Then on 1/4/18 I noticed that I was charged $119.00 on 12/18//17 apart from the original charge of $119.00 on 11/17/17(which was expected). I called the front desk to ask them about it and they told me that for 2 months it will charge unless I cancel and that I would have to come in personally to cancel. Also, the lady was very rude. She told me it was in the contract I signed. I was shocked cos' if I really knew about it, I would have a) canceled my account or b) used up the money by going and working out in there instead of going back to my original club. Its amazing that the credit card gets charged automatically and you have to come in to cancel. Then I went to the facility to cancel and was told that there needs to be a 30 day notice and that I would be charged another $119.00 on the credit card. Absolutely shameful customer service. I told them I am shocked to hear this and they can do nothing. I was never told about this in person during sign-up that it will keep charging my credit card and also that I will have to give 30 day notice. The sign-up process was a rushed process as I had to leave for work and feel I got cheated through these horrible practices.Product_Or_Service: 8 session packageOrder_Number:

Orangetheory Fitness Redmond Response • Mar 15, 2018

We have tried to work this with ***. She is 100% refusing to comply with the membership terms. We tired to explain to her we are month to month membership and I even emailed her a copy of the membership agreement she signed. *** said she did not read any of her membership. We are month to month and it is required to give a 30 day notice to cancel membership. All of this has been explained the *** and she is refusing to comply. I have attached her membership documents for your review. Thank you for your time Sincerely, Shaun S Shaun E S OrangeTheory Fitness Redmond Studio Manager

Check fields!

Write a review of Orangetheory Fitness Redmond

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Orangetheory Fitness Redmond Rating

Overall satisfaction rating

Address: 16535 NE 76th St D105, Redmond, Washington, United States, 98052

Phone:

Show more...

Web:

redmond.orangetheoryfitness.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Orangetheory Fitness Redmond, but after several inspections we’ve come to the conclusion that this domain is no longer active.




Add contact information for Orangetheory Fitness Redmond

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated