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Orangevale Folsom Optometry

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Reviews Orangevale Folsom Optometry

Orangevale Folsom Optometry Reviews (3)

I am rejecting this response because:
Dr***'s account of MY behavior is completely inaccurate and not trueHe was not there and him and his wife are absolutely lying about this encounterI never once raised my voice OR became louderNOT ONCE.
I NEVER became hostile or threatening, that is a bold faced lieI remained professional the entire time, knowing I was representing my employerI expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behaviorDr*** and *** are also lying about me calling timesTHAT is absurdI called a total of times, trying to communicate with her politelyAfter she hung up a 2nd time, I let it go and went on with my dayGary tried calling me back on different numbers, with different area codesWhen I attempted to respond, none of the numbers would dial back, it was such a waste of time.
I was fully aware of the security cameras in the officeI would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!

I am in receipt of the complaint filed against me by [redacted] on his visit to our office on 9/22/15. In your letter to me you stated: you would forward my response to my “customer”. According to...

[redacted] the definition of “customer” is: Someone who buys goods or services from a business. Mr. [redacted] never received either services or goods form us. So I would like to know what right he has to go forward with this complaint when this situation is a case of him being upset with us. His complaint has no basis. As I will point in this letter he tried to get glasses filled without providing proof a valid California eye glass prescription. He left the office without buying anything. He has never been a patient or customer of ours nor have I ever met him.Let me explain further with a parallel example:
Suppose a perspective customer does into a pharmacy to get some medicine for an infection. The pharmacist asks the perspective customer. So you have a prescription? He replies, yes I had a doctors visit several months ago. The pharmacist then says I cannot fill any Rx until I have a written prescription form your doctor.  We can call the doctor and have it faxed to us. Perspective customer responds: no I don’t need one I work for drug company and you can take it off my bottle of what I have been taking, or he could say I can get it filled anywhere, I don’t need a prescription. The pharmacist could loose their license and be severely fine for filling the Rx. The person in this illustration leaves the pharmacy without getting what he wanted. No monies were exchanged. He then argues loudly and becomes angered. The pharmacist asks him to leave and it takes several times before he goes storming out the door. Then the pharmacist receives a letter from the Revdex.com complaining that he be fined and the pharmacist to be fired. Sound kind of silly doesn’t it? One might say that is entirely different. But in fact there is no difference in my example here.
This is basically what took place in my office between Mr. [redacted] and [redacted].
This is the account by [redacted] my office manager of the events that took place.
 
Tuesday September 22, 2015
1.      This young man came into our office 9/22/2015 asking questions about our frames and wanted to see “what we had.” [redacted] asked him if he had a prescription or did he need an eye examination. He said he had a prescription and just had an exam not too long ago. (Note according to [redacted] his last exam was in fact 01/01/2013. See copy of [redacted] Patient record report). She then asked him to fill out a patient information form so she could go online to look up what his [redacted] coverage would be for glasses. She took a photo copy of his driver’s license and asked him for his SS# which he did not write down but was given to her orally to finish the online authorization.
[redacted] does not for any reason ever exhibit a “bad attitude” to anyone nor exhibit a “negative energy” to anyone. Especially to someone who supposedly is in the business and working for a prominent vision insurance company-[redacted]. I have been working with [redacted] for over 35 years.
2.      He states in his complaint his prescription is less than 1 year old. Please see a copy of his [redacted] patient Record Report: Last Well Vision Exam was 01/29/2013.
3.      She then proceeded to help him look at our frames and pointed out that because he was a [redacted] employee he could select only between Altair and Marchon frames. These are the frames [redacted] designates for their employees to use.
4.      Because his last eye examination had expired last 1/29/2015, 9 months ago he would need a new eye examination. However, if he had an examination from another doctor in the last year that would be fine, but we would still need to take a WRITTEN COPY of his Rx. It is illegal to fill an order for glasses without an update current copy of the final Rx.
She continued to say to him if you don’t have a copy with you we can call the office where he had the last examination and have it faxed to us. He is the one getting agitated with these simple normal questions. But it seems that perhaps he perceived these as obstacles she was putting in front of him or felt his integrity was being challenged in order for him to get what he wanted. Never has our office made anyone to feel criminal or keep them from “getting the gift of sight”! Mr. [redacted]’s behavior is starting to become agitated.
5.      He said: “He does not need an exam”. “He knew his Rx”. He said he wore a “150 in one eye and a 200 in the other eye”. [redacted] told him that “We need a written Rx”. He now starts to get angrier and raising his voice saying: “He doesn’t need one”! “[redacted] just made him his safety Rx just on his word and he can make any glasses he wants!”
6.      [redacted] suggested that we would be glad to do an eye examination in order to have an updated prescription. What ensued was quite the opposite of what Mr. [redacted] alleges took place. He was upset at these suggestions and his body language and loud voice becoming more hostile. She is now worries by his behavior.
7.      Mr. [redacted] reply’s by tell her that he can go any where and get glasses made by taking the Rx power off his current glasses. He then became verbally abusive by calling her. “The glasses police, and how dare her tell me that he cannot get glasses, he could do what he wants, and he would tell everyone he knows NOT to come to our office”. With statements she feels threatened.
8.      He said: “She was rude and he would tell everyone be knows NOT to come to our office”.
9.      At this point she was afraid of him as he ranted on. His movements and body language started to scare her and she asked home to leave and he would not leave.
10.  At this point she is now afraid of him. He ranted on.
11.  She asked him “3 times” to leave and he continued “yelling” even as he left was outside the office.
12.  [redacted] called [redacted] customer relations and reported this incident to manager [redacted] (spelling?)
 
Monday September 28/2015
1.      9:45 am [redacted] received a phone call from a person who did not identify himself asking to speak to Dr. [redacted]. She asked what this is regarding. He would not say and wanted to speak to the doctor. She asked for his name and phone number and he would call you back when he was finished with a patient.
2.      The caller would not give his name nor his number saying: “He won’t call me back, because you won’t give him a message”. She kept repeating the same question what is your phone number. He was now starting to yell she could tell he was very angry. So she hung up.
3.      He called back telling her. “How dare you hang up on him and insisted to talk to the doctor. He wanted to come in and talk to the doctor. She said, “She did not want him in the office”. He said: “It is a public place”.  She told him: “This is a private office and we see patients by appointment, please give me the phone # you want him to call you back on”. He kept yelling on what a rude person I was and he wanted to talk to the doctor. She kept repeating over and over the same thing all the while he is now yelling louder and louder. She could not get a word in at all. Frustrated she hung up. He proceeded to call the office 17 more times all with out leaving a phone # or message.
4.      I tried contacting Mr. [redacted] 3 times with the phone number he listed on his Patient form. He would not answer. I left 3 messages acknowledging his concern and I wanted to talk to him to resolve his issues he had. He never did called back in to see me.
5.      He then emailed me a letter stating his complaint (see copy enclosed).
 
My Comments:
 
In Mr. [redacted]’s letter he states his perception of how he acted. It’s as if he was completely innocent and not complicit in any of this. His behavior was not a normal encounter with any patient we have ever had.
I was not there to confirm or deny either Mr. [redacted]’s behavior.
But having worked with thousands of patients over the years and working with [redacted] those years I believe [redacted]’s account to be closer to the truth.
She and I have been in this business for 35 years. We treat people with respect and have lots of compliments on how nice we are, and how friendly and personable our office is. As a small office in Orangevale we take pride in treating our patients as we would our family. And Mr. [redacted]’s behavior is definitely suspect, and by way of how Mr. [redacted] is expressing himself now seems to bear that out.
Why would someone in our business try to antagonize a perspective client/patient/customer to anger? It serves us no purpose whatsoever. We ask the same questions to everyone everyday and never have we been in an argument with someone that comes even close to something like this. Why would we say anything that would cause a person to want to be this angry and have to answer the Revdex.com? And now he has crossed a line by making threats and acting on them, by publically slandering ones reputation with public character assassination through various media channels.
And finally demanding a fine and requesting my manager to be terminated? That is ABSURED.
 
I have spent thousands of dollars in continuing education in patient relations, patient communication, and practice management. 30 years of reception, optical training, assistant office courses and a psychology degree.
She has constant compliments on her frame selection and styling, and developing a warm fun working relationship with our patients.
She is the last person one would accuse her of such behavior, unless that person was indeed out of the line and out of ethics, and felt threatened by this person’s confrontational attitude.
 
In response to his protecting his identity we DO NOT have a copy of his SS#. He is wrong. He was asked for it and it was only put into the [redacted]’s protected encrypted web site. There is no written copy of it in our office. See copies of all his paper work that we have. All insurances require either an ID card or their social security number to retrieve their medical and or vision insurance plan’s coverage.
 
At face value this looks like a case of: “He said, she said” that led to anger and frustration all over issues regarding his prescription. His feeling of not getting exactly what he wanted may have been in good faith. But he is in error of what the laws are that we have to follow in filling an outside Rx from another doctor.
 
But his escalating behavior towards her was inacceptable, and unethetical, causing her to be come afraid for her person to the point she did not want him in our office.
 
Lastly he states: He wants a fine and termination of her.
 
Then in like manner, perhaps I should conclude from [redacted]’s account that I initiate procedures to file complaint naming him and asking the Revdex.com to fine Mr. [redacted], and then ask his employer [redacted]n ([redacted]0 to terminate him for his behavior in our office.
Does that solve anything? NO IT DOES NOT.
 
I don’t think that would be ethical or the right thing to do. I don’t believe in such behavior.
 
Mr. [redacted]’s anger towards us is not proportionate to what the real issue is here and she was not going to be coerced into filling his prescription (a non-licensed person) by breaking California Law on how the practice of Optometry should be done.
 
We have already been punished by having my name put all over the internet without due process.
 
On behalf of me and [redacted] I wish him well.
 
Respectfully,
[redacted], O.D.

Review: On Tuesday September 22, 2015 at approximately 12:30pm, I walked into Dr [redacted]'s office which is located at: [redacted]I told the receptionist that I was a [redacted] Lab employee. I preceded to fill out the paperwork and give her my Identification card, in which she made a photo copy of. I expressed that I was only interested in seeing what frames they had in stock to use my current benefits. I just wanted to see if they had any frames that I liked. At this point, the receptionist already had a bad attitude and negative energy towards me out of nowhere. I remained calm and professional.Being that my prescription is less than a year old, I politely told the receptionist that I wouldn't need an appointment for an exam, and I could just give her my current prescription to get an order going.The receptionist (only one, who I found out is the business owner's wife) immediately became hostile, and yelled,"..OK we're done here!! You just don't get it, do you?! You cannot order a pair of lenses without a doctor writing the prescription! That is ILLEGAL and I will be talking to [redacted] about that.."I was taken back by her tone and disgusting energy towards me, the customer, the one she is suppose to help. Her attack was very threatening when she brought "the law" into it. She made me feel like a criminal for wanting the gift of sight. It is almost laughable, but the experience was a very hostile, with loads of hate spewed towards me, for no reason. People who know me, will say I'm very friendly and get along with everyone. I was polite to her the whole time.I remained calm and professional, never insulting or reacting to this woman. I simply told her how she was making me feel with her verbal attack and her gross example of a "professional" customer service representative. She then yelled even louder, "GET OUT! I NEVER WANT TO SEE YOUR FACE AGAIN!!"I wished her Good luck as I left the office calmly.I would also like to document that she has a copy of my license and my social security number; If something were to happen to my identity.As of September 28th, I tried to contact the office in order to know when the business owner was going to be in the office so I could hand deliver a written account of how I was treated. The same receptionist answered and refused to tell me when the doctor would be available.I asked politely and she yelled at me, "Leave me alone!! You are not allowed to show up on these premises!!" She hung up on me twice....All I asked was "When will Dr. [redacted] be in the office."Its Unbelievable that she is allowed to treat people like this and get away with it.[redacted]Desired Settlement: The business should be fined, or the employee who caused this incident to be Terminated.

Business

Response:

I am in receipt of the complaint filed against me by [redacted] on his visit to our office on 9/22/15. In your letter to me you stated: you would forward my response to my “customer”. According to [redacted] the definition of “customer” is: Someone who buys goods or services from a business. Mr. [redacted] never received either services or goods form us. So I would like to know what right he has to go forward with this complaint when this situation is a case of him being upset with us. His complaint has no basis. As I will point in this letter he tried to get glasses filled without providing proof a valid California eye glass prescription. He left the office without buying anything. He has never been a patient or customer of ours nor have I ever met him.Let me explain further with a parallel example:Suppose a perspective customer does into a pharmacy to get some medicine for an infection. The pharmacist asks the perspective customer. So you have a prescription? He replies, yes I had a doctors visit several months ago. The pharmacist then says I cannot fill any Rx until I have a written prescription form your doctor. We can call the doctor and have it faxed to us. Perspective customer responds: no I don’t need one I work for drug company and you can take it off my bottle of what I have been taking, or he could say I can get it filled anywhere, I don’t need a prescription. The pharmacist could loose their license and be severely fine for filling the Rx. The person in this illustration leaves the pharmacy without getting what he wanted. No monies were exchanged. He then argues loudly and becomes angered. The pharmacist asks him to leave and it takes several times before he goes storming out the door. Then the pharmacist receives a letter from the Revdex.com complaining that he be fined and the pharmacist to be fired. Sound kind of silly doesn’t it? One might say that is entirely different. But in fact there is no difference in my example here.This is basically what took place in my office between Mr. [redacted] and [redacted].This is the account by [redacted] my office manager of the events that took place. Tuesday September 22, 20151. This young man came into our office 9/22/2015 asking questions about our frames and wanted to see “what we had.” [redacted] asked him if he had a prescription or did he need an eye examination. He said he had a prescription and just had an exam not too long ago. (Note according to [redacted] his last exam was in fact 01/01/2013. See copy of [redacted] Patient record report). She then asked him to fill out a patient information form so she could go online to look up what his [redacted] coverage would be for glasses. She took a photo copy of his driver’s license and asked him for his SS# which he did not write down but was given to her orally to finish the online authorization.[redacted] does not for any reason ever exhibit a “bad attitude” to anyone nor exhibit a “negative energy” to anyone. Especially to someone who supposedly is in the business and working for a prominent vision insurance company-[redacted]. I have been working with [redacted] for over 35 years.2. He states in his complaint his prescription is less than 1 year old. Please see a copy of his [redacted] patient Record Report: Last Well Vision Exam was 01/29/2013.3. She then proceeded to help him look at our frames and pointed out that because he was a [redacted] employee he could select only between Altair and Marchon frames. These are the frames [redacted] designates for their employees to use.4. Because his last eye examination had expired last 1/29/2015, 9 months ago he would need a new eye examination. However, if he had an examination from another doctor in the last year that would be fine, but we would still need to take a WRITTEN COPY of his Rx. It is illegal to fill an order for glasses without an update current copy of the final Rx.She continued to say to him if you don’t have a copy with you we can call the office where he had the last examination and have it faxed to us. He is the one getting agitated with these simple normal questions. But it seems that perhaps he perceived these as obstacles she was putting in front of him or felt his integrity was being challenged in order for him to get what he wanted. Never has our office made anyone to feel criminal or keep them from “getting the gift of sight”! Mr. [redacted]’s behavior is starting to become agitated.5. He said: “He does not need an exam”. “He knew his Rx”. He said he wore a “150 in one eye and a 200 in the other eye”. [redacted] told him that “We need a written Rx”. He now starts to get angrier and raising his voice saying: “He doesn’t need one”! “[redacted] just made him his safety Rx just on his word and he can make any glasses he wants!”6. [redacted] suggested that we would be glad to do an eye examination in order to have an updated prescription. What ensued was quite the opposite of what Mr. [redacted] alleges took place. He was upset at these suggestions and his body language and loud voice becoming more hostile. She is now worries by his behavior.7. Mr. [redacted] reply’s by tell her that he can go any where and get glasses made by taking the Rx power off his current glasses. He then became verbally abusive by calling her. “The glasses police, and how dare her tell me that he cannot get glasses, he could do what he wants, and he would tell everyone he knows NOT to come to our office”. With statements she feels threatened.8. He said: “She was rude and he would tell everyone be knows NOT to come to our office”.9. At this point she was afraid of him as he ranted on. His movements and body language started to scare her and she asked home to leave and he would not leave.10. At this point she is now afraid of him. He ranted on.11. She asked him “3 times” to leave and he continued “yelling” even as he left was outside the office.12. [redacted] called [redacted] customer relations and reported this incident to manager [redacted] (spelling?) Monday September 28/20151. 9:45 am [redacted] received a phone call from a person who did not identify himself asking to speak to Dr. [redacted]. She asked what this is regarding. He would not say and wanted to speak to the doctor. She asked for his name and phone number and he would call you back when he was finished with a patient.2. The caller would not give his name nor his number saying: “He won’t call me back, because you won’t give him a message”. She kept repeating the same question what is your phone number. He was now starting to yell she could tell he was very angry. So she hung up.3. He called back telling her. “How dare you hang up on him and insisted to talk to the doctor. He wanted to come in and talk to the doctor. She said, “She did not want him in the office”. He said: “It is a public place”. She told him: “This is a private office and we see patients by appointment, please give me the phone # you want him to call you back on”. He kept yelling on what a rude person I was and he wanted to talk to the doctor. She kept repeating over and over the same thing all the while he is now yelling louder and louder. She could not get a word in at all. Frustrated she hung up. He proceeded to call the office 17 more times all with out leaving a phone # or message.4. I tried contacting Mr. [redacted] 3 times with the phone number he listed on his Patient form. He would not answer. I left 3 messages acknowledging his concern and I wanted to talk to him to resolve his issues he had. He never did called back in to see me.5. He then emailed me a letter stating his complaint (see copy enclosed). My Comments: In Mr. [redacted]’s letter he states his perception of how he acted. It’s as if he was completely innocent and not complicit in any of this. His behavior was not a normal encounter with any patient we have ever had.I was not there to confirm or deny either Mr. [redacted]’s behavior.But having worked with thousands of patients over the years and working with [redacted] those years I believe [redacted]’s account to be closer to the truth.She and I have been in this business for 35 years. We treat people with respect and have lots of compliments on how nice we are, and how friendly and personable our office is. As a small office in Orangevale we take pride in treating our patients as we would our family. And Mr. [redacted]’s behavior is definitely suspect, and by way of how Mr. [redacted] is expressing himself now seems to bear that out.Why would someone in our business try to antagonize a perspective client/patient/customer to anger? It serves us no purpose whatsoever. We ask the same questions to everyone everyday and never have we been in an argument with someone that comes even close to something like this. Why would we say anything that would cause a person to want to be this angry and have to answer the Revdex.com? And now he has crossed a line by making threats and acting on them, by publically slandering ones reputation with public character assassination through various media channels.And finally demanding a fine and requesting my manager to be terminated? That is ABSURED. I have spent thousands of dollars in continuing education in patient relations, patient communication, and practice management. 30 years of reception, optical training, assistant office courses and a psychology degree.She has constant compliments on her frame selection and styling, and developing a warm fun working relationship with our patients.She is the last person one would accuse her of such behavior, unless that person was indeed out of the line and out of ethics, and felt threatened by this person’s confrontational attitude. In response to his protecting his identity we DO NOT have a copy of his SS#. He is wrong. He was asked for it and it was only put into the [redacted]’s protected encrypted web site. There is no written copy of it in our office. See copies of all his paper work that we have. All insurances require either an ID card or their social security number to retrieve their medical and or vision insurance plan’s coverage. At face value this looks like a case of: “He said, she said” that led to anger and frustration all over issues regarding his prescription. His feeling of not getting exactly what he wanted may have been in good faith. But he is in error of what the laws are that we have to follow in filling an outside Rx from another doctor. But his escalating behavior towards her was inacceptable, and unethetical, causing her to be come afraid for her person to the point she did not want him in our office. Lastly he states: He wants a fine and termination of her. Then in like manner, perhaps I should conclude from [redacted]’s account that I initiate procedures to file complaint naming him and asking the Revdex.com to fine Mr. [redacted], and then ask his employer [redacted]n ([redacted]0 to terminate him for his behavior in our office.Does that solve anything? NO IT DOES NOT. I don’t think that would be ethical or the right thing to do. I don’t believe in such behavior. Mr. [redacted]’s anger towards us is not proportionate to what the real issue is here and she was not going to be coerced into filling his prescription (a non-licensed person) by breaking California Law on how the practice of Optometry should be done. We have already been punished by having my name put all over the internet without due process. On behalf of me and [redacted] I wish him well. Respectfully,[redacted], O.D.

Consumer

Response:

I am rejecting this response because: Dr. [redacted]'s account of MY behavior is completely inaccurate and not true. He was not there and him and his wife are absolutely lying about this encounter.I never once raised my voice OR became louder.. NOT ONCE. I NEVER became hostile or threatening, that is a bold faced lie. I remained professional the entire time, knowing I was representing my employer. I expressed my shock and disgust for how she was making me feel, but never did I show or verbalize any threatening behavior. Dr. [redacted] and [redacted] are also lying about me calling 17 times. THAT is absurd... I called a total of 3 times, trying to communicate with her politely. After she hung up a 2nd time, I let it go and went on with my day. Gary tried calling me back on 3 different numbers, with different area codes. When I attempted to respond, none of the numbers would dial back, it was such a waste of time. I was fully aware of the security cameras in the office. I would really appreciate if the footage from that day was reviewed and it will be known who's side of the story is TRUE!

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Description: Optometrists

Address: 9490 Madison Ave. Ste. 100, Orangevale, California, United States, 95662

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