Orbit Medical Of Naperville, Inc.

To whom it may concern, We apologize in advance for any inconvenience this may have caused. The motor was ordered at them time the bed was serviced and it was received on September 11, 2017. Our Notes indicate we contacted the patient to schedule the repair for September
14, 2017. However, the patient asked that we instead wait for her to contact us on when to schedule the repair. Once the patient contacts us to reschedule the repair we will take care of this right away. Once again we apologize and we hope to remedy this as soon as possible. If you have any questions you may contact me at *** Sincerely, *** ***Corporate Compliance Officer