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Orchard Supply Hardware

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Orchard Supply Hardware Reviews (4)

Hello, I would like to report a positive resolution to my complaint # [redacted] I contacted Orchard Supply Hardware's corporate office again this morning and requested to speak to the District Mgr in my areaI also advised them I filed a complaint with Revdex.com last night as I had no response from any of the contact or resolution attempts I'd made previouslyI rec'd a call back within the hour from a manager who apologized and offered to deliver an even nicer BBQ grill to my house immediately so that we could have our party as planned He was very nice and did everything possible to remedy the situation...he even threw in a free propane for the grill We are longtime customers of OSH and our faith in them has been restored We would like to amend or add this positive resolution to the complaint All has ended very well [redacted] ***

We called the customer and gave him a full refund after his trimmer did not come back in the two week promise timeAs with all gas powered wquipment we send it to our repair shop to validate the problemMost often the problem is old gas or poor mixture ratio of oil and gas. Thank You

Hello, 
 
I would like to report a positive resolution to my complaint # [redacted]. 
I contacted Orchard Supply Hardware's corporate office again this morning and requested to speak to the District Mgr in my area. I also advised them I filed a complaint with Revdex.com last...

night as I had no response from any of the contact or resolution attempts I'd made previously. I rec'd a call back within the hour from a manager who apologized and offered to deliver an even nicer BBQ grill to my house immediately so that we could have our party as planned.  He was very nice and did everything possible to remedy the situation...he even threw in a free propane  for the grill.  We are longtime customers of OSH and our faith in them has been restored.  We would like to amend or add this positive resolution to the complaint.  All has ended very well.  
 
[redacted]

Review: I purchased a Craftsman Gas Trimmer on Sunday 3/15/15. I spent roughly 2 hours trying to start said Trimmer. Trimmer would not start, I followed all instructions supplied with trimmer. I then spent an hour trying to start it on Monday 3/16/2015. Again trimmer would not start. I then packaged the trimmer back up and headed back to store where I purchased it. When I got there I was greater by an Asian man with glasses, he did not have a name tag so I didn't catch his name. He then proceeded to say people have issues with these all the time, they don't know how to start them. I then said sorry I am not one of those customers, I know my tools and know that this trimmer is defective. I then advised him that I wanted to exchange for same model or better and he said did you put gas in it? I replied yes and he said sorry you own it. I then let him know that I had just purchased it and that it wasn't even used. He said sorry have to send it out for repair and it won't be back for 2 weeks maybe longer. I then stated that is unacceptable. I just bought this item and need this item now, today, actually yesterday. Again he stated sorry nothing I can do you put gas in so its yours. I told him again that it was unacceptable and that I would be complaining and he stated do what you have to. I definitely will not be purchasing from this company again and would like my money back for the defective trimmer. I have since purchased another one from home depot.Desired Settlement: I would like a refund. I do not want anything more from this store and will no longer be purchasing anything from them in the futrure.

Business

Response:

We called the customer and gave him a full refund after his trimmer did not come back in the two week promise time. As with all gas powered wquipment we send it to our repair shop to validate the problem. Most often the problem is old gas or poor mixture ratio of oil and gas. Thank You.

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Description: Hardware - Retail

Address: 125 N. Fairview Avenue, Goleta, California, United States, 93117

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