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Orchard Village Reviews (8)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern, This is Orchard Village response to complaint ID [redacted] and [redacted] Orchard Village stand by all charges for the damaged carpet and cleaningWe can provide pictures and invoices unfortunate for Orchard Village there is no way to track the horrible smell of pet urineOrchard Village did have to remove all flooring and do a special sealant on the floor so the pet odor would not come through the new flooring Orchard Village had to have installed on 7/28/ Mrsand Mr [redacted] were informed that the deposit is refundable only if the address is returned to Orchard Village in the same condition that they received itOrchard Village offers a walk through of the address when all belongs are out and they did not want to set one up with the officeThey also did not receive the letter until a few days past because they did not give the Orchard Village office their new forwarding address so the only address we had to mail it to was the Orchard Village Ln Manchester MO in hopes that they updated the United States Postal Service for it to be forwardOrchard Village is able to provide the Revdex.com with pictures and bills from the repairs that had to been done in the address after they vacatedPlease feel free to call me at or email me with what I can do next to get this complaint resolvedSincerely, Shaunna Wildhaber, CAM Area Manager

Complaint: [redacted] I am rejecting this response because:We can not validate the authenticity of pictures taken of the claimed damage of the flooring,since we were not given a walk through and could witness the damage.The forwarding address was turned over on June 10th, to one of Orchard Villages's leasing agent.I do not remember her name ,but know that she was pregnantShe took the forwarding address and added it to my file .Therefore, we should have received the "damage letter" in accordance with to the FDCPA including U.S.C paragraph 1692g, which were not followed by Orchard Village Apartments Sincerely, [redacted] and [redacted]

To whom this may concern: Orchard Village, again, stands by the charges for damages and flooring regarding claim number ***We have attached the invoices for the flooring, along with the pictures of the damages Again, as explained in the response before, there is no way of sending you how horrible the pet odor was Thank you, *** ***, CAMArea Manager

There was an exit report and we did not replace the carpet, only deep cleaned itIt was an error on our partA refund of $will be sent within the next couple of weeks

Complaint: [redacted]
I am rejecting this response because:We can not validate the authenticity of pictures taken of the claimed damage of the flooring,since we were not given a walk through and could witness the damage.The forwarding address was turned over on June 10th, 2017 to one of Orchard Villages's leasing agent.I do not remember her name ,but know that she was pregnant. She took the forwarding address and added it to my file .Therefore, we should have received the "damage letter" in accordance with to the FDCPA including 15 U.S.C paragraph 1692g, which were not followed by Orchard Village Apartments.  Sincerely,[redacted] and [redacted]

To Whom It May Concern, This is Orchard Village response to complaint ID [redacted] and [redacted]. Orchard Village stand by all charges for the damaged carpet and cleaning. We can provide pictures and invoices unfortunate for Orchard Village there is no way to track the horrible smell of...

pet urine. Orchard Village did have to remove all flooring and do a special sealant on the floor so the pet odor would not come through the new flooring Orchard Village had to have installed on 7/28/2017.  Mrs. and Mr. [redacted] were informed that the deposit is refundable only if the address is returned to Orchard Village in the same condition that they received it. Orchard Village offers a walk through of the address when all belongs are out and they did not want to set one up with the office. They also did not receive the letter until a few days past because they did not give the Orchard Village office their new forwarding address so the only address we had to mail it to was the 1204 Orchard Village Ln Manchester MO 63021 in hopes that they updated the United States Postal Service for it to be forward. Orchard Village is able to provide the Revdex.com with pictures and bills from the repairs that had to been done in the address after they vacated. Please feel free to call me at 636.391.9010 or email me with what I can do next to get this complaint resolved. Sincerely, Shaunna Wildhaber, CAM Area Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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Address: 115 Pineycliffe Ln, Ballwin, Missouri, United States, 63021-5413

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