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Orderline

2 - 435 Horner Avenue, Toronto, Ontario, Canada, M8W 4W3

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Bought a .PDF manual. Could not save it to my computer - tried several times. Spoke with their customer service, the person I spoke with made it sound like it was not the first time she's had to deal with frustrated customers not being able to save their manuals. They have a very unforgiving way of "printing" the manual to save it - this did not work for me after 4 tries and I am very experienced with using computer programs and writing, reviewing and approving product specifications etc.

I sent them e-mails and never received responses. I have contacted my credit card company to have the charge removed.

I am registering this complaint in an effort to motivate them to improve.

Desired Outcome

Refund

Orderline Response • Dec 19, 2019

A full refund was issued to customer

Customer Response • Dec 19, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I received my refund. I wish their .PDF procedure worked. I will need some of their documents in the future. I hope this complaint provides other unfortunate customers with comfort that they are not the only ones that have encountered issues with Orderline's .PDF purchasing.

Thanks to my bank and Revdex.com.

Ordered the 2012 OBC binders, clicked *** 2 day delivery and paid extra to have it delivered before my course started, 5 days later no delivery, after repeated attempts to call and email constantly being sent to a voicemail I got a person. I was then told the order hadn't been sent out because it was on backorder which wasn't mentioned anywhere when ordering and the would now send it out priority post 1 day but it still wont reach me in time.

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Address: 2 - 435 Horner Avenue, Toronto, Ontario, Canada, M8W 4W3

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+1 (416) 369-0600

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