Oregon Driver Education Center Inc

The following is an email that was previously sent to Mr. [redacted]Good Morning,   Thank you for contacting us with your concerns, we do appreciate feedback from all clients. We apologize that you feel that your test results were unfair. However, after further review of the examiner’s reasons for...

failing you, we agree that he is in line with the DMV drive test standards, which we will explain below. Please note that an average of 80% of those who test with us do pass. Our scores are not based on favoritism, but on the rules outlined by the DMV. As your score is explained below, please keep in mind that one markdown is equal to 3 points, and the drive tests are same for every person in the area.    Though you may have checked your blind spot at times, you didn't check your left blind spots going into the left turn lanes. Not only did you not check the blind spots, but a few of the times you moved into the left turn lane, you didn't check your left mirror. There are "3 Designated Left Turns" on every DVM drive test in Oregon and therefore you were marked down three times on this one aspect of driving.   Two times you stopped too close to the car in front of him. We actually don't look for those testing to be "one car length away", but enough space to maneuver around the car if they stalled. It does state in the DVM drive manual that should be able to see the tires of the car in front of you when stopped. That is usually around one car length. On the evaluation given, it was added in the recommendations to you to leave space of one car length. You were marked down twice for stopping within 3 feet of the car in front of you during the test.   You were also marked down for stopping in the crosswalk. Even if there are no markings on the road, you have to stop before the area where pedestrians would walk when they exit the sidewalk.   You were marked down twice for turning on the designated turns. One left turn, you turned too short and went over the double solid yellow lines that separates the traffic moving in the opposite direction. The mark down was for turning too fast on a right turn.    After parking along the curb when backing up, you did not look out the back window. And when you went back into the road from the parked position, you did not check the blind spot before moving onto the road, you only checked the side mirror.   You were marked down twice in the residential neighborhood for two things. Before turning you came close to a stopped position or stopped multiple times. Yielding is the correct thing to do in these instances, but when you come close to a stop multiple times when there is no one to yield to, then you have a higher chance of being rear ended. The cars behind you are not expecting you to stop. When you did turn in the neighborhood, you were turning too fast, which also made you turn too wide. Even if there are no lines on the road, you still have to drive on the right side of the road. There are some tight turns in the neighborhood and it's important to stay on the right because of the cars that could be coming around the corner from the other direction.    The above total 11 things that you were marked down for, which gives a score of 67.   You have used the service and time offered and paid for. Therefore, even though you disagree with the results, a refund is not approved. Additionally, based on your inappropriate behavior and interaction with our office staff on the phone, we will not allow further testing with us.   Sincerely,   Management

Under our terms and conditions we have 31 days to process a refund.  Consumer signed and acknowledged this procedure.  We hired enough instructors to complete the job just not in their timeframe.  Typically this takes 90 to 180 days to complete.  We have processed and sent them a...

refund in full for $349.00.  Usually we keep a $30.00 processing fee, but in this case, we refunded the full amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry for any inconveniences this has caused. We understand why you are frustrated. There are several reasons that it has taken so long to receive a refund, but non of those reasons will undo the current frustrations you are having with ODEC. I will tell you that several steps have been made...

to correct these issues so that future customers do not have the same experience.  I have attached a bank document that shows that we did attempt to give a full refund almost a month ago. Unfortunately it was sent to the wrong address. We found this out yesterday and immediately sent out another check. At this point we would have just issued it back on the card but the CC info was gone from our system because of the length of time since the original purchase. Once again we apologize for the lack of communication on our end.