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Oregon Pike Motors, Inc.

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Oregon Pike Motors, Inc. Reviews (6)

In response to the complaint filed by [redacted]:
[redacted] purchased a 1999 [redacted] from Oregon Pike Motors on February 1, 2014.  The vehicle was sold with a 30 day/1000 mile powertrain only warranty.  We have a signed buyers order that states a 30 day/1000 mile...

warranty was included with the vehicle purchase.  Within 2 months of her purchasing the vehicle she called us to notify us that Credit Acceptance Corp was at her place of employment to pickup the vehicle because she had not made her payments.   The vehicle was repossesed by Credit Acceptance Corp and at some point she did get the vehicle back.   We did everything we could to help her get the vehicle back.  The vehicle was never brought back to OPM for inspection, she scheduled several appointments but never showed up or cancelled them.  At some point she did show up for a appointment and at that time we looked at her vehicle and gave her a estimate for the repairs.  We also agreed to fix the vehicle at our cost.  She had put over 5000 miles on the vehicle since it was purchased and the warranty would not have covered the repairs as it was a power train only warranty.  The salesman that sold her the vehicle is in fact deceased so we can't question him about what promises he made.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
BUYER BEWARE, BUYER BEWARE, BUYER BEWARE of Oregon Pike
Motors, it is that simple! NEVER did Oregon Pike Motors offer to fix ALL of
what was wrong with my vehicle (the way they sold it to me) at a cost of no
more than “approx. 350 dollars.” Sadly, it is Oregon Pike Motors that is
lying.  If that was the case I would have
had my car fixed at OPM and NONE of this would be happening!  After OPM refused to honor their word, I took
my vehicle to TWO other shops for estimates to fix the car and BOTH came in at
over $1,000.00! Again, NEVER did Oregon Pike Motors offer to fix ALL of what
was wrong with my vehicle (the way they sold it to me) at a cost of no more
than “approx. 350 dollars."  Never
did OPM tell me they had concerns that the towing company may have damaged the
car..."damages" aka repairs that were needed BEFORE the towing
company touched the car! Clearly they are trying to place the potential for
blame on the towing company for selling me a car that they KNEW was in need of
repairs!  I made it very clear in my
first comment/complaint… that it was STATED (key word STATED) that the issues
with the car would be fixed as a part of buying the car! Again, BUYER BEWARE of
Oregon Pike Motors, it is that simple! 
Added note:  Interesting
that this complaint IS in fact showing up on the Revdex.com.  Because I received a phone call from Jason
asking me, “[redacted], did you report us to the Revdex.com?  To which I replied, “I absolutely did!”  Only to be told, “Well, I am calling you to
tell you, don’t even bother with your complaint! The Revdex.com threw away it
away.  It’s in the trash!” I replied, “If you think that I’m not going
to follow through with this complaint, you are clearly mistaken!  Have a good day, Jason.’” and I hung up.  I then immediately called the Revdex.com and
summarized the reason why I had called them initially and that they instructed
me to make sure to file the complaint in writing on the website but I had to
ask, “How is it that you “threw away” my compliant when the written complaint
wasn’t even filed yet?” I proceeded to tell the Revdex.com about the above phone call I received from Jason…. Interestingly enough, they confirmed to me that
nothing was thrown away and that NO SUCH THING HAPPENED! They did inform me
that often a business will be notified of a complaint even if it is initially
placed though a phone call and that it was in all probability an attempt to
fool me into not filing the written complaint! 
Based on the level of dishonorable behavior I was already dealing with,
I wasn’t shocked to hear that! Anyway, while on that second call a Revdex.com
representative talked me through their websites written complaint links/process
and I filed the complaint like I said I would.  Again, BUYER BEWARE of Oregon Pike Motors!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did
not mention the Credit Acceptance incident because it was NOT related to fixing
the vehicle I purchased from Oregon Pike Motors, which is the primary issue of the many issues
I have with poor business practices while dealing with Oregon Pike Motors.   However, since OPM brought it up in an
attempt to stay off the topic of their inept service and unacceptable lack of
customer care; which is typical of their unprofessional behavior, I will
respond to that.   As a first time car buyer
who had no credit rating (no other loans or line of credit), JD strongly
encouraged me to go through Credit Acceptance. 
He said it was a sure way for me to get approved and work on my credit.
I had to give him paper proof of my service/utilitybills showing my good payment history. I believed JD when he said that
it was best thing to do to improve my credit. 
I honestly was not mindful of the outrageous rate of interest attached
to it but I believed him when he said that it would help my credit. It is a simple as that.  So kudos to JD for being that kind of
salesman that could sell sand to someone in the Desert!  JD also told me that my first month payment
was in the down payment and that the first month was deferred. I took that to
mean that my first payment was covered and my second payment was deferred therefore
the next payment I would have to send would be by I believe the first week of May. However, that
was NOT how my down payment was applied and or how the Credit Acceptance  terms of the loan were.  When I called Credit Acceptance that day they
had no idea what I was talking about. 
All they knew was…I owed them a past due payment immediately!   I also called JD who DID call Credit
Acceptance and the towing company and tried to tell them that I thought there was a one month deferred payment, let
him go over the loan agreement with me and that I DID have the funds for the
vehicle and to leave it.  The towing
company for Credit Acceptance refused to hear him out.  JD apologized for the incident and apologized
profusely for the behavior of the towing company.  JD and only JD tried to help me with THAT
incident. Honestly, I thought about letting Credit Acceptance take it/ keep it
(the car) so that they could deal with the issue and the needed repairs.  Furthermore, the Credit Acceptance incident was resolved quickly
that day of MY own doing and IT IS NOT what my complaint is about.  My complaint is about fixing the broken car
for no more than $200.00 at their garage like JD said he would or pay to have another shop fix OPM estimated $1,200 worth of repairs at another garage.  This is a car that was pitched as being “in pristine
condition”… a car that they knew needed work done on it when it was sold to me.
 A car they promised to fix after I took
it off the lot but instead got the run-around about bringing it in for
service.  Yes, JD was the one who agreed
to fix it but it kept getting put off. Then JD died (so I am told) during these shenanigans so
therefore, clearly the way Oregon Pike Motors sees it, they don’t have to honor
his word to do anything to fix it even though they knew/ know it was supposed
to be fixed.  ~Added note: I’m still
trying to get a copy of both my bill of sale and the GAP insurance!
 
Regards,
[redacted] Gaenzle

We offered to fix the customers concerned problems at cost (approx. 350 dollars). It is also a concern to us that the possibility of the towing company may have damaged the vehicle through the repossession. The buyers guide and gap insurance copy are readily available if the customer asks for it. They were given a copy at the time of signing and we have ours on file. The signed purchase order does not state any of the presented promises nor does any employee here recall them being said. The offer we originally gave to fix what we agreed upon at OUR cost is no longer valid. We have built this business upon doing the right thing and keeping our customers happy. In this instance, we do not believe in submitting to hearsay and accusations/lies to "fix" this customers experience. We exceeded most peoples expectations in this case. The vehicle is fully under the responsibility of this customer, our services are available for repair/service at anytime!

After dealing with Greg from Oregon Pike motors for three days we agreed on a price and decided to start the financing search. Last night we were called with the approval to purchase and Greg asked us when we wanted to pick up our new car. (Meaning we were approved) he suggested I call in the morning and make sure I had insurance on the car. After that was done I was then to give him a call so he could call with the financing information. First thing in the morning I made that call and had everything set up to pick up the car . A few hours before signing the papers I got a call from them saying he was not going to throw in a $192.00 warranty , and expected us to pay it or another warranty or we couldn't get the car. which by our understanding came with all their cars. There was no reason why he could not of told me this yesterday when we made what I thought was our final deal. Feeling that since he knew we had excellent credit and that they would cover 100% of our purchase he wanted to add more to it and take advantage of us. Needless to say we walk away with no car and they turned away any future business from us and our family. I will take my business else where.

Review: In February of 2014, I purchased a vehicle from Oregon Pike Motors in Ephrata, PA. – A 1999 [redacted] for $5,000.00 and Gap Insurance for $605.00 While looking at the vehicle, I noticed that the vehicle had a 6/14 inspection sticker. I questioned both, the sales guy and the owner about this and they BOTH gave me their word that I could come back, drop it off and get it inspected in March because it was 2 and half weeks too early (according to the state guidelines) to allow them to do the inspection. They made it very clear that the vehicle was in pristine condition; yes the word they used was “pristine” and that the only thing it would likely need to pass the next inspection would be two tires. My father was a little hesitant about taking it off that lot like that so we told them that we would come back after it was inspected. BOTH said, “No, it's fine; you can drive it off the lot right now and bring it back in the next weeks or so for us to buff out the headlights, detail it, take care of the tires and inspect it.” JD continued with, “We will put it up on the lift to reassure you that everything is perfect and go over the entire car again especially since you have a child in the car. We will take care of all of it, no worries! This car, only six months ago had and entire stainless steel exhaust installed it, new brakes and new ballpoints, it’s a great car!” We did voice our concerns that we didn’t want to get up caught in them just trying to make sure they got the sale, especially since they were staying past closing hours and that then no one would really be worried about the car needed fixed once we drove it off the lot. JD continued to tell us that wasn’t the case and he wanted his customers to be able to drive their newly purchased vehicle off the lot right away therefore not having to wait for all other “little things” to be done. Especially for me because I didn’t have a car and they said could fix those minor issues (headlights buffed, right break light bulb out, and getting it detailed) at another time. They also said that they would put everything we discussed in writing and put it with the sales paper work… including allowing me to have copies of the previous service records on the vehicle. AND they also stated that they would give me a vehicle (“a loaner”) to use while doing the inspection. My father even witnesses the “verbal contract” AND shook his hand over it! They asked for a down payment of $ 1000.00, stating that they would hold the check till the minor details were fixed, which I gave them and I drove off with the car. So one, they cashed the check immediately and two, a few weeks go by and I call numerous times to make the appointment and they keep saying they are very busy, not this week. I wait and call back and I also tell them that issues are coming up with this car that they needed to be looked at and fixed. I was getting the run around, going on 3 to 4 months since I had the car now, this included me driving the vehicle there with my father twice, and each time they told me/us nothing was wrong. They again added that they knew the woman who had owned the car previously and nothing should be wrong with the car. Since they kept putting me off, in August I decided to have another shop look over my vehicle because at this point, I am pretty sure that I was sold a lemon! Needleless to say the list (which I have to provide if needed) I received from the “second opinion” service shop, was very long and I was looking at well over $1,300.00 to fix everything that was wrong with it. I was also told at that time that the issues with the vehicle HAD in fact been there for quite some time, much longer than 3 months or 5,000 miles! When taking this information to Oregon Pike Motors I was told that that information couldn’t be true and that I must NOT have gone to a trusted shop and/or person, because everything on the vehicle was new. OPM then told me if I wanted to, I could still bring the vehicle to them and they would inspect it. I told them I was not sure how I felt about that because of all of the games/issues and since they had previously told nothing was wrong with the vehicle and they don’t fix it, I would be driving a broken vehicle! Nonetheless, I did take it back to Oregon Pike Motors; they looked at it and it needed EVERYTHING that the other shop had told me it would need in order for it to pass inspection. However, OPM claimed that this was all maintenance related issues and that there was nothing that they could do about that the expensive repairs (ball joint/muffler-exhaust/tires) because it was my fault for having put close to 5,000 miles on it. I did tell them that I would greatly appreciate it if they would fix my vehicle, at no cost or even minimal cost because I didn’t think I should have to pay for all the repairs that were needed on a vehicle that I was told was in “pristine” condition . I reminded them that I had the vehicle for less than seven months, while trying for the past 4 months to have it looked at and worked one, under their limited warranty that I never got a copy of. This vehicle was NOT an “as is” purchase! I told them that the 5,000 miles had NOTHING to do with the vehicle needing such expensive repairs AND that they gave me their word they would take care of the vehicle. They hemmed and hawed over what they would and wouldn’t do, including that they couldn’t verify anything the sales guy (JD) told me and to stop telling them what JD said because he “dropped dead” last week. (So disrespectful) Needless to say, ironically they couldn’t find any of the paper work that they needed to confirm the agreement/conditions for the sale! THEN…. the last thing the owner’s son yelled at me was, “Look, if you don’t like that way we do business, go somewhere else and get your car serviced !” After he yelled that another employee/salesman said, “Hey, hey now, there is no need for that, come on” We then told the salesman “We’re done, you’ll be hearing from us” The salesman again said, “Let’s talk about this.” As we were leaving we saw the mechanic that was there at the time of the sale and the two times we tried to get it in to be fixed, we tried to talk to him, have him confirm what had happened and that he looked at the vehicle and yup , of course he said he didn’t remember us. At that point, we left the lot and I started to write this complaint. I know- I know… shame on me for not following my gut. Anyway, I called you, (the Revdex.com) and began this report against OPM online. Apparently the Revdex.com notified OPM of my initial call/complaint. …even though I didn’t finish the entire form yet, not sure what happened there but anyway, OPM, (Jason) then called me on my cell phone and stated that you (the Revdex.com) called them and told him that I filed a complaint. He then asked me, “Did you file a complaint?” I said, “I absolutely did” He said “Well, just so you know, they threw away your complaint, it's in the trash, don’t bother with your it because they won’t do anything, we have an A plus rating” I replied, “I absolutely will continue with my complaint. If you think I am going to stop and that I’m not going to keep taking this further you’re clearly mistaken! Have a good day, Jason.” and hung up. I plan on following up with this by formally sending this letter to the Revdex.com. I find it highly unlikely that the Revdex.com notified OPM and told them that my complaint wasn’t valid and that they already threw it away. They Revdex.com may have notified OPM that I started a complaint but the threat Jason made against me to NOT file the complaint clearly didn’t to stop me from doing so. Thank you for taking the time to read the primary nature of my complaint.Desired Settlement: I want my vehicle fixed with a "Pass" for inspection for under $200 at Oregon Pike Motors or $1,100 to fix it at the "second opinion" garage/shop that already looked over my vehicle.

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In response to the complaint filed by [redacted]:

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Description: Auto Dealers - Used Cars, Auto Repair & Service

Address: 3919 Oregon Pike, Ephrata, Pennsylvania, United States, 17522

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