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Oregon Pike Motors

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Oregon Pike Motors Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not mention the Credit Acceptance incident because it was NOT related to fixing the vehicle I purchased from Oregon Pike Motors, which is the primary issue of the many issues I have with poor business practices while dealing with Oregon Pike Motors However, since OPM brought it up in an attempt to stay off the topic of their inept service and unacceptable lack of customer care; which is typical of their unprofessional behavior, I will respond to that As a first time car buyer who had no credit rating (no other loans or line of credit), JD strongly encouraged me to go through Credit Acceptance He said it was a sure way for me to get approved and work on my credit I had to give him paper proof of my service/utilitybills showing my good payment historyI believed JD when he said that it was best thing to do to improve my credit I honestly was not mindful of the outrageous rate of interest attached to it but I believed him when he said that it would help my creditIt is a simple as that So kudos to JD for being that kind of salesman that could sell sand to someone in the Desert! JD also told me that my first month payment was in the down payment and that the first month was deferredI took that to mean that my first payment was covered and my second payment was deferred therefore the next payment I would have to send would be by I believe the first week of MayHowever, that was NOT how my down payment was applied and or how the Credit Acceptance terms of the loan were When I called Credit Acceptance that day they had no idea what I was talking about All they knew was I owed them a past due payment immediately! I also called JD who DID call Credit Acceptance and the towing company and tried to tell them that I thought there was a one month deferred payment, let him go over the loan agreement with me and that I DID have the funds for the vehicle and to leave it The towing company for Credit Acceptance refused to hear him out JD apologized for the incident and apologized profusely for the behavior of the towing company JD and only JD tried to help me with THAT incidentHonestly, I thought about letting Credit Acceptance take it/ keep it (the car) so that they could deal with the issue and the needed repairs Furthermore, the Credit Acceptance incident was resolved quickly that day of MY own doing and IT IS NOT what my complaint is about My complaint is about fixing the broken car for no more than $at their garage like JD said he would or pay to have another shop fix OPM estimated $1,worth of repairs at another garage This is a car that was pitched as being “in pristine condition” a car that they knew needed work done on it when it was sold to me A car they promised to fix after I took it off the lot but instead got the run-around about bringing it in for service Yes, JD was the one who agreed to fix it but it kept getting put offThen JD died (so I am told) during these shenanigans so therefore, clearly the way Oregon Pike Motors sees it, they don’t have to honor his word to do anything to fix it even though they knew/ know it was supposed to be fixed ~Added note: I’m still trying to get a copy of both my bill of sale and the GAP insurance! Regards, [redacted] Gaenzle

We offered to fix the customers concerned problems at cost (approxdollars)It is also a concern to us that the possibility of the towing company may have damaged the vehicle through the repossessionThe buyers guide and gap insurance copy are readily available if the customer asks for itThey were given a copy at the time of signing and we have ours on fileThe signed purchase order does not state any of the presented promises nor does any employee here recall them being saidThe offer we originally gave to fix what we agreed upon at OUR cost is no longer validWe have built this business upon doing the right thing and keeping our customers happyIn this instance, we do not believe in submitting to hearsay and accusations/lies to "fix" this customers experienceWe exceeded most peoples expectations in this caseThe vehicle is fully under the responsibility of this customer, our services are available for repair/service at anytime!

After dealing with Greg from Oregon Pike motors for three days we agreed on a price and decided to start the financing searchLast night we were called with the approval to purchase and Greg asked us when we wanted to pick up our new car(Meaning we were approved) he suggested I call in the morning and make sure I had insurance on the carAfter that was done I was then to give him a call so he could call with the financing informationFirst thing in the morning I made that call and had everything set up to pick up the car A few hours before signing the papers I got a call from them saying he was not going to throw in a $warranty , and expected us to pay it or another warranty or we couldn't get the carwhich by our understanding came with all their carsThere was no reason why he could not of told me this yesterday when we made what I thought was our final dealFeeling that since he knew we had excellent credit and that they would cover 100% of our purchase he wanted to add more to it and take advantage of usNeedless to say we walk away with no car and they turned away any future business from us and our familyI will take my business else where

In response to the complaint filed by [redacted] : [redacted] purchased a [redacted] from Oregon Pike Motors on February 1, The vehicle was sold with a day/mile powertrain only warranty We have a signed buyers order that states a day/mile warranty was included with the vehicle purchase Within months of her purchasing the vehicle she called us to notify us that Credit Acceptance Corp was at her place of employment to pickup the vehicle because she had not made her payments The vehicle was repossesed by Credit Acceptance Corp and at some point she did get the vehicle back We did everything we could to help her get the vehicle back The vehicle was never brought back to OPM for inspection, she scheduled several appointments but never showed up or cancelled them At some point she did show up for a appointment and at that time we looked at her vehicle and gave her a estimate for the repairs We also agreed to fix the vehicle at our cost She had put over miles on the vehicle since it was purchased and the warranty would not have covered the repairs as it was a power train only warranty The salesman that sold her the vehicle is in fact deceased so we can't question him about what promises he made

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