Oregon Pulmonary & Sleep Clnc

Initial Business Response / [redacted] (1000, 5, 2016/04/27) */ Date: April 21, From: KGK To: [redacted] Re: Case # [redacted] Dear [redacted] , my name is Terry M***I am responding to the complaint filed by [redacted] on April 19, I would like to apologize to [redacted] if she was under the impression that it was mandatory that the Finance Company lower her payments if she requested itI also want to apologize for the Finance Company's poor customer serviceOur representative should have had better follow up with regards to assisting the [redacted] On April 9, 2016, days before this complaint was filed [redacted] 's contractual payment was lowered from $bi-weekly to $biweeklyThe first of the new payment amount came due on 4/15/The account will resume the contractual payment of $on 7/8/The payment amount that [redacted] requested is currently past due for the 4/15/payment [redacted] can feel free to contact the Collection Supervisor, his name is Kerness, at [redacted] to let him know the date that you plan on paying the payment from 4/15/or if she has any issues in the future As for retuning the vehicle, that will only have a negative effectIt will be reported as a repossession to the credit bureau, and we still have a legal binding contract that's enforceable Again please accept my apologies and good luck with your job search Regards, Terry M [redacted] KGK

Thank you Revdex.com for all your helpI have review the response from LGM KGK the many different alias That they call themselvesHowever this issue will never be resolve I returned that car on Tuesday and they are fully aware and have the car in their lot! They had someone call me in January asking me to tell you the Revdex.com that I was okay with the arrangements.I have insurance coverage here they go with liesThey been going back and forth one week my payment is $then the next it's $they got over on me for a long time and they are not going to get over again Please tell LGK TO STOP CALLING ME Thank You

Since this complaint was filed we reached out to Miss [redacted] and agreed to a $refundPlease see attached mutual release agreement signed on 08/4/2016.We apologize for any inconvenience regarding this transactionThank you,Oleg K [redacted]

Good afternoon [redacted] , After reviewing your complaint I made a phone call over to LGM to further investigate exactly what it was that happenedAllow me first to apologize to you in that you felt like you had a negative experience with usThat being said, in regards to picking up your vehicle, we are under no legal or moral obligation to due so if we decide not tooThank you very much for your patience and I hope that you have a wonderful day

Miss ***, Thank you for contacting me regarding your service related issues! We would be glad to take a look at your vehicle and see if we can help to complete the necessary repairs I reviewed your account with LGM auto Finance and see that the primary issue (The payment) has been addressed If you do have any service related issues, please feel free to contact the service department located at [redacted] Please do keep in mind that you have had this vehicle for two years now, and that some repairs relative to regular maintenance and care may be necessary Thank you, Oleg K [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/11/30) */ Date: October 26, From: LGM Financial To: Re: Case # [redacted] Anthony M [redacted] Dear David D***My name is Terry M***I am the Operations ManagerI am responding to a complaint filed by Anthony M*** We would be happy to refund MrM [redacted] his $that's in disputeAll he has to do is provide the proper proof of full coverage insurance showing LGM as the lienholder with a maximum deductible of $ All of these things should be in the declaration page of his insurance He can reach any LGM representative at [redacted] Regards, Terry M [redacted] LGM Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have given them my insurance informationThis issue will now be given to my lawyer Final Business Response / [redacted] (4000, 20, 2015/12/18) */ We have not received any information, nor have we been able to get in touch with the customer outside of this form of communicationPlease forward all insurance information to [redacted] and [redacted] As mentioned before, we are happy to issue the refund IF it is dueUnfortunately, no information has been provided to us, therefore we can not issue a refundThe vehicle must be insured Final Consumer Response / [redacted] (4200, 22, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Lawyer will be in contact

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Contact Name and Title: Terry M***, operations Contact Phone: [redacted] Contact Email: [redacted] Date: September 14, From: KGK Enterprises To: Christine Kellamis Re: Complaint Case # Dear Christine KellamisMy name is TerryI am the Operations Manager for KGKI am responding to Mrs [redacted] Harris' complaintFirst of all I would like to apologize to [redacted] for any misunderstandingsAfter reviewing her account it was determined that she still needed to provide certain proof of a hardship that she had not provided at the time that she filed her claim with the Revdex.com As a courtesy and to resolve the complaint we went ahead and temporarily lowered her payments for days as she requestedShe even told our representative by the name of Charmaine, that she would rescind this complaint and that the mater had been resolved If there is anything else that is required please do not hesitate to phone me personally at [redacted] Regards, Terry M [redacted] Operations Manager

Good morning, as far as any proof that we have that an address change was requested there is none ma'amI reached out to the GM and in our systems we are not showing anythingI am told by the GM that since we are showing that the title went out, if you did not receive it, you will have to go through the state for a duplicate title and that we can provide any information needed

Good afternoon, The customers title was sent to *** *** ***, *** *** *** on Jan 4th

I am rejecting this response because:I specifically asked for it to be sent to a different address than what they had in fileI gave the address to the person on the phoneI confirmed it
with herShe "SAID" she put it in the system for UT to be sent to the address I asked forBut obviously notEither way, I STILL have not received itOtherwise, I wouldn't be going through this processIf they were a company that actually listened to customers and didn't treat them poorly, then this situation wouldn't be in processOr it could have gotten resolved by now. Im pretty sure the calls are recordedSo if they go back and listen to it, you will specifically hear me say that I needed it sent to the different address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 10, 2016/02/11) */
Date: January 22,
From: KGK
To: Kelly L***
Re: Elizabeth L***
Dear Kelly L***My name is Terry M***I am the Operations Manager for KGK Enterprises so I am responding to the complaintFirst of all I would
like to apologize to Elizabeth for any misunderstanding regarding a due date change
There is nothing in the contract that says we have to change a due date if the customer demands itAs a goodwill gesture we would gladly change her due date after Elizabeth provides us with her most recent paycheck stub so that we can change the date accordinglyI have personally checked our records and she has not provided us with this informationThere has also been three messages left on her answering machine along with messages with her husband and we have not received a return call so that we can assist her with this matter
I left her my cell phone number for her to contact me, ***, to resolve thisIf she provides me with the paycheck stub and contact me by February 1, this matter should be resolved
Regards,
Terry M***

I am rejecting this response because: I was told they would be fixing the vehicle with no out of pocket cost what so ever

Thank you Revdex.com for all your helpI have review the response from LGM KGK the many different alias That they call themselvesHowever this issue will never be resolve I returned that car on Tuesday and they are fully aware and have the car in their lot! They had someone call me in January asking me to tell you the Revdex.com that I was okay with the arrangements.I have insurance coverage here they go with liesThey been going back and forth one week my payment is $then the next it's $they got over on me for a long time and they are not going to get over again
Please tell LGK TO STOP CALLING ME
Thank You

Initial Business Response /* (1000, 10, 2015/10/19) */
Date: September 24,
From: KGK
To: ***
Re: ***
Dear ***My name is Terry M***I am the Operations Manager for KGKI am responding to the complaint filed by ***
First of all let
me apologize for any misunderstanding that *** has with KGKI went back and reviewed the circumstances surrounding the complaint and spoke to some of the parties within the company that were involvedBack in February a balloon payment in the amount came due on ***'s account in the amount of $3,*** was unable to make the balloon payment and wanted the payment to be added in to the rest of her loan and the payments would increaseShe said that she was unable to pay a higher amount that would have only have increased the term minimally*** said all she could afford to pay was $extra per paymentWhen management agreed to this *** was very happy to do this in lieu of the vehicle being repossessed
At the time *** thought that this was a generous customer service gestureI am not sure why a change of heart nowMaybe she simply forgot that she asked for our help and asked that this be added into her account
If you require anything additional from me please let me know
Regards,

Initial Business Response /* (1000, 5, 2016/04/27) */
Date: April 21,
From: KGK
To: *** ***
Re: Case #*** *** ***
Dear *** ***, my name is Terry M***I am responding to the complaint filed by *** *** on April 19, I would like to
apologize to *** *** if she was under the impression that it was mandatory that the Finance Company lower her payments if she requested itI also want to apologize for the Finance Company's poor customer serviceOur representative should have had better follow up with regards to assisting the ***
On April 9, 2016, days before this complaint was filed***'s contractual payment was lowered from $bi-weekly to $biweeklyThe first of the new payment amount came due on 4/15/The account will resume the contractual payment of $on 7/8/The payment amount that *** requested is currently past due for the 4/15/payment
*** can feel free to contact the Collection Supervisor, his name is Kerness, at *** to let him know the date that you plan on paying the payment from 4/15/or if she has any issues in the future
As for retuning the vehicle, that will only have a negative effectIt will be reported as a repossession to the credit bureau, and we still have a legal binding contract that's enforceable
Again please accept my apologies and good luck with your job search
Regards,
Terry M***
KGK

To whom it may concern:
This complaint is towards LGM Auto Finance, not North Coast Auto Mall
This client has filed a Revdex.com complaint before demanding that the payments be lowered and payment schedule be adjustedWe did everything we could to meet the consumers needsAt that point, on January 2nd, the customer indicated that she was happy with the adjustment in the terms,
This complaint is unfounded and slanderousWe would be happy to proceed legally to prevent our company name from being tarnishedWe provide hundreds of vehicles to happy consumers every single month
All information regarding the financing terms of this vehicle were provided initially prior to the sale, where the customer agreed, and again after the payment amount and schedule was adjusted
At this point in time the account is past due $and does not have insurance coverageFailure to remit payment immediately will result in repossession proceedings
Oleg K***
Managing Partner

Since this complaint was filed we reached out to Miss [redacted] and agreed to a $5000 refund. Please see attached mutual release agreement signed on 08/4/2016.We apologize for any inconvenience regarding this transaction. Thank you,Oleg K[redacted]

Good afternoon [redacted],   After reviewing your complaint I made a phone call over to LGM to further investigate exactly what it was that happened. Allow me first to apologize to you in that you felt like you had a negative experience with us. That being said, in regards to picking up...

your vehicle, we are under no legal or moral obligation to due so if we decide not too. Thank you very much for your patience and I hope that you have a wonderful day.

Initial Business Response /* (1000, 6, 2015/10/19) */
Date: October 13, 2015
From: KGK
To: [redacted]
Re: case #[redacted]

Dear [redacted]. My name is Terry M[redacted]. I am the Operations Manager for KGK Enterprises. I am responding to [redacted]' complaint. First of all...

I would like to offer my sincere apology to [redacted] for this error on one of my Collection Representative's part. The representative has been given a written reprimand. I have personally spoke to her and apologized to her as well. Reversing the funds back into her banking account will take 3 -5 business days to show back up in her account, so Ms. [redacted] has agreed that we will cut a check and have it delivered to the dealership where she purchased her vehicle to pick up.
Regards,