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Oregon Scientific Inc

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Reviews Oregon Scientific Inc

Oregon Scientific Inc Reviews (27)

Hello,
We have reviewed the product definitions on Amazon's websiteThe *** is listed as a Daylight Projection Clock that brightens to accommodate the brightness level of the roomThis is a listed feature of the productThe *** models do not have this feature as they are not
listed as Daylight Projection Clock'sWe can only honor the warranty in regards to the product being defective which based on the descriptions they are notAlso on our website we have a compare feature to allow to see the differences in description and features
Links from Amazon
*** ***
Links from our website:
*** *** While we understand you are dissatisfied with the product we cannot exchange the products with another because there is no defect in product or discrepancy in advertisement
Thank you,
Oregon Scientific

Hello, We apologize that you were not able to reach usIt seems we were unable to deliver to your shipping address with the shipper we are currently usingWe have refunded your order in fullOnce again, we apologize for the complications

Hello,
We identified an error within our shipping system that had delayed sending the customer's product outIt was shipped on 12/21/by FedEx with tracking ***
It would appear the product was delivered on 12/28/
We hope that the issue is considered closed with the product being
replaced under warranty
Thank you,
Oregon Scientific

Complaint: ***
I am rejecting this response because:While this response is encouraging, I will accept only when I receive a working replacement unitI will pack up and send the broken unit ASAPBased on the history of trying to resolve this, I have no faith that they will follow throughI want to thank the Revdex.com for getting the attention of the company and prodding them towards resolution
Sincerely,
*** ***

Can you email me directly to ***@oscientific.com so I can request my customer service team to send you an entirely new system? Thank you,Henry

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A replacement has been received and installed. Expect warranty period to be reset to replacement. Will contact business soon.Sincerely, * ***

Hello,Our Warranty under The Terms of Conditions on our website state that the warranty is only valid from date of original purchaseI have included the link here:http://store.oregonscientific.com/us/termsconditions/However we have gained access to a small amount of Meep XIf you would like to conclude this resolution with receiving two Meep Xunits, we are happy to send themHowever, this does not constitute a purchase, these units will be sent with no warranty on themThey are new-in-box unitsYour warranty based on purchase ended December of 2014. If you are willing to accept this resolution and conclude this Revdex.com complaint please respond with your address and the two Meep Xunits will be promptly mailed to you.If you choose not to accept than we stand by our Terms and Conditions that your warranty is over on the product and no refund will be provided.Thank You

Complaint: ***
I am rejecting this response because: I have sent them my receipt at least timesI
am attaching it again but this is just a delaying tactic hoping I will just go away.I want them to follow through on their warranty obligation and send me a replacement.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The sent item has to be returned as it is also defectiveSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if the two Meep Xtablet's are NEW tablets as stated and not remanufactered tablets and would be no reason as to the "as-is" in the response.Sincerely, *** ***

Hello, We are very sorry to hear you had difficulty reaching us be emailCan You please provide proof of purchase for your item so that way we can assist you through manufacturer warranty?

Hello,We realize our mistake. We have already received this customers proof of purchase. We have sent the customer a pre-paid FedEx return shipping label and created a Replacement order for the item. One the item has been returned to us the replacement will be sent out. I will attach the label to this message but we have also sent this information to the customer by email.

I am sorry to hear about the negative experience you have gone through with the product and our customer service team. At this point, I would like to refund your order in full, and you can choose to keep the product or dispose of it. Can you please provide me your Amazon order ID and I will get the...

refund processed immediately.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Subject: RE: Revdex.com COMPLAINT # [redacted]This is to follow up on your directive below – I’ve received no contact or follow-up from the company in question.Thank you,

Complaint: [redacted]I am rejecting this response because:  I disagree regarding the information posted that I accessed.  I would like a refund of $64.72, which is the total of the two clocks.  Oregon is taking no accountability.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Although I only need the bracket, if they want to send me the sensor as well, that will be fine.  This seems to be an extremely expensive option that I didn't request but will solve the problem.Sincerely, [redacted]

Hello,
 
Our customer service team reached out to the customer and processed an exchange since we no longer have this product available. The customer chose to replace it with our ***. The product has shipped out today under FedEx tracking ***.
 
Thank you for your...

patience,
 
Oregon Scientific Customer Service.

Complaint: [redacted]
I am rejecting this response because: What can I do at this point?  I can't get a response from customer service and have a non functional product from your company?  Can I get a regular receiver screen (not internet connected) that would work with my sensors?
Sincerely,
[redacted]

Mr. [redacted]
My sincere apologies for the delay in getting a replacement [redacted] unit out to you. I have gone into our system and resolved the issue and a [redacted] is on its way to you having left by way of UPS yesterday (02/22/2016).
The tracking number for your replacement is...


[redacted]
I hope that this new unit works well for you. If for some reason you continue to have issues I encourage you to email me directly, my name is Zach T[redacted] and my email address is [redacted]oscientific.com
 
Thank you and I wish you best of luck,
 
Zachary T[redacted]
Technical Customer Support Representative
[redacted]oscientific.com

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Address: 19861 SW 95th Ave, Tualatin, Oregon, United States, 97062-7526

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Shady, yet now dead: once upon a time this website was reported to be associated with Oregon Scientific Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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