Oregon Scientific

Subject: RE: Revdex.com COMPLAINT # [redacted] This is to follow up on your directive below – I’ve received no contact or follfrom the company in question.Thank you,

Hello, We are awaiting replenishment on replacement wind sensors (whole units)Once we have received these we will be happy to send you an entire new sensor to replace the one with the broken bracket Thank you, Oregon Scientific

Hello,We realize our mistakeWe have already received this customers proof of purchaseWe have sent the customer a pre-paid FedEx return shipping label and created a Replacement order for the itemOne the item has been returned to us the replacement will be sent outI will attach the label to this message but we have also sent this information to the customer by email

Hello, Our customer service team reached out to the customer and processed an exchange since we no longer have this product availableThe customer chose to replace it with our [redacted] The product has shipped out today under FedEx tracking [redacted] Thank you for your patience, Oregon Scientific Customer Service

Hello, We are sorry to hear that your clock ceased workingHowever our clocks are covered by a year warranty from date of receipt of the purchased productIf you could send me your purchase order number we would be happy to validate the warranty and have a replacement or comparable unit sent out Thank you, Oregon Scientific

Complaint: [redacted] I am rejecting this response because: we purchased tablets not globes....tablets that were marketed as being rugged and kid tough, not globesThese two Meep Xtablets had a one year warranty INCLUDING each replacement tablet and each tablet had broken and had to be replaced within one year of receivingIf a tablet can not be replaced with a tablet I want a refund we did not purchase Globes.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Mr [redacted] My sincere apologies for the delay in getting a replacement [redacted] unit out to youI have gone into our system and resolved the issue and a [redacted] is on its way to you having left by way of UPS yesterday (02/22/2016) The tracking number for your replacement is [redacted] I hope that this new unit works well for youIf for some reason you continue to have issues I encourage you to email me directly, my name is Zach T [redacted] and my email address is [redacted] oscientific.com Thank you and I wish you best of luck, Zachary T [redacted] Technical Customer Support Representative [redacted] oscientific.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I only need the bracket, if they want to send me the sensor as well, that will be fine This seems to be an extremely expensive option that I didn't request but will solve the problem.Sincerely, [redacted] ***

Oregon Scientific provides a year manufacturers warranty from the date of purchaseSo the warranty on these tablets would have ended in December of By the time the complaint was filed in March the warranty would be overHowever it is our intent to do our best to assist in providing an option for the customerIn this case as the Meep Xare no longer in production and we do not have the product available to ship out the Smart Globes are our new replacement and we are happy to offer these as an option even though the warranty is over