Oregon Trail Gun Company, Inc.

Our property management agreement executed by Ms *** specifically states on lines 49&that “Broker shall make all reasonable efforts …to collect rents, but does not guarantee future performance of tenant and is not obligated to refund to owner any compensation in the event of a
tenant breach”. This is in line with industry standardsThe last issue is the landscaping invoice that Ms *** communicates she was charged for. We do not see that charge posted on her ledger. If she had been advised there would be a charge I will assure in good faith that I will reverse the charge. Tenants are responsible for yard maintenance including mowing lawns, sweeping and keeping the yard clean. It is industry standard that owners are responsible for tree trimming and major landscaping. Again in good faith as we value Ms ***’s business I will assure the charge will not be postedLastly we do our best to respond to calls as best we can. I will discuss with staff the need to respond timely. Sincerely Kevin K***Chief Financial Officerl us why here

To whom it may concern: To follow up on *** ***’ follow up complaint, our Property Manager, Mike B*** advises he had communicated via telephone regarding the $pool repair fee The work was required and was completed by our pool maintenance vendor The telephone contact cannot be verified nor can I vouch that Mike B*** our Property Manager had completed the contact So we are at odds regarding the pool invoice I would like to extend an offer to split the invoice and credit you $for the lack of documented approval Going forward we will not initiate any repair work on the property over the $limit without your written approval This of course will have to be compliant with Arizona Landlord/Tenant Act laws.In response to the $landscaping clean up invoice The document you included clearly shows the invoice was not paid but was withheld from your distribution After this report was run we removed the invoice and did not pay from your account I am including a statement that shows what income and expenses were posted to your account Therefore you were not charged for the $landscaping invoice We paid that from our company funds.The last issue is the tenant who left the property before her lease expired We have one month of rent that is due as the property was re-rented That amounts to $ The contract clearly states that we are not liable for lack of tenant payments, although we do our best to collect I have enclosed the contract and the specific language is outlined in lines and Our next step in violation of any payment plan would be collections and potential legal Please note per the PMA contract the owner is liable for any legal costs Of course if we do collect from the tenant, you will be reimbursed less collection fees and management fees At this point our collection efforts are internal so we are not incurring any costs.I have attempted to call Ms *** to attempt to resolve amicably, but am not getting return calls.SincerelyKevin K***Chief Financial Officer

I have attached the invoice with the charge for $195 and the email discussion with Mike about the $195 branch fee. If there was a credit for $195, I have yet to see it. I have a voicemail from Mike responding to my email stating I would be refunded the $195. My original contract dated 5/3/2015 states I am not responsible for branch pick up costs. There are screen shots of the contracts in the email. The branch pick occurred before I signed a new contract (signed 1/2016)that now has me now financially responsible for this. The old contract is attached as well. The company has not posted my new contract on the owner portal but they should have access to it. I made sure it is EXACTLY the same as my old contract except for the branch pick up.
In the time since filing this complaint, this company has continued to breach it's contract with me. They have now charged me $600 for pool repairs when it clearly states in my contact I must be contacted for repairs on one item greater that $250 (see attached).
This company is breaching it's contract with me on a monthly basis with continuing to have zero amount of communication with me.