I have attached the invoice with the charge for $and the email discussion with Mike about the $branch feeIf there was a credit for $195, I have yet to see itI have a voicemail from Mike responding to my email stating I would be refunded the $My original contract dated 5/3/states I am not responsible for branch pick up costsThere are screen shots of the contracts in the emailThe branch pick occurred before I signed a new contract (signed 1/2016)that now has me now financially responsible for thisThe old contract is attached as wellThe company has not posted my new contract on the owner portal but they should have access to itI made sure it is EXACTLY the same as my old contract except for the branch pick up In the time since filing this complaint, this company has continued to breach it's contract with meThey have now charged me $for pool repairs when it clearly states in my contact I must be contacted for repairs on one item greater that $(see attached) This company is breaching it's contract with me on a monthly basis with continuing to have zero amount of communication with me
I have attached the invoice with the charge for $and the email discussion with Mike about the $branch feeIf there was a credit for $195, I have yet to see itI have a voicemail from Mike responding to my email stating I would be refunded the $My original contract dated 5/3/states I am not responsible for branch pick up costsThere are screen shots of the contracts in the emailThe branch pick occurred before I signed a new contract (signed 1/2016)that now has me now financially responsible for thisThe old contract is attached as wellThe company has not posted my new contract on the owner portal but they should have access to itI made sure it is EXACTLY the same as my old contract except for the branch pick up In the time since filing this complaint, this company has continued to breach it's contract with meThey have now charged me $for pool repairs when it clearly states in my contact I must be contacted for repairs on one item greater that $(see attached) This company is breaching it's contract with me on a monthly basis with continuing to have zero amount of communication with me