We have recommended that the dealer, [redacted],schedule a date and time convenient for Mr. [redacted], to bring his unit to the dealership to be inspected and to address his previous warranty repair concerns. At such time, if parts are required, they would be shipped directly to the dealership. [redacted], [redacted]###-###-####
Mr. [redacted] contacted Oreion Motors July 2015 in regards to the warranty repair that had been performed on his unit by [redacted] in [redacted], owner Mr. [redacted]. As discussed with Mr. [redacted] and stated on the Limited Warranty, all warranty inspections and repairs must be performed...
by an Oreion Dealer. Being that he felt the repair completed by [redacted] had failed, we recommended he return the unit to the dealership for inspection. He did not want to return to the dealership as he was almost 3 hours away. Mr. [redacted] stated that he was mechanical and would be able to address the C-Clip that either broke or was missing, if we could send him the replacement clip. He also asked about the MP3 player and the battery/starter. We gave him direction on where to check the MP3 connections and fuses as well as how to properly trickle charge the battery. Low voltage on the battery could cause the starting issue he was experiencing.We emailed him where to check ground wires and fuses on the battery as well as how to properly fill the rear differential with oil once he had replaced the C-Clip. On the same day July 29th 2015, Mr. [redacted] responded to the email and provided us with an address to send the two C-Clips he had requested. The two C-Clips were sent to Mr. [redacted] via USPS, regular mail. As much as we like to assist consumers with over the phone diagnosis, it is difficult, for the customer and our technicians, to do when you do not have the vehicle to inspect. There has been no email response by Mr. [redacted] since July 29th 2015 in regards to the unit.
We have recommended that the dealer, [redacted],schedule a date and time convenient for Mr. [redacted], to bring his unit to the dealership to be inspected and to address his previous warranty repair concerns. At such time, if parts are required, they would be shipped directly to the dealership. [redacted], [redacted]###-###-####
Mr. [redacted] contacted Oreion Motors July 2015 in regards to the warranty repair that had been performed on his unit by [redacted] in [redacted], owner Mr. [redacted]. As discussed with Mr. [redacted] and stated on the Limited Warranty, all warranty inspections and repairs must be performed...
by an Oreion Dealer. Being that he felt the repair completed by [redacted] had failed, we recommended he return the unit to the dealership for inspection. He did not want to return to the dealership as he was almost 3 hours away. Mr. [redacted] stated that he was mechanical and would be able to address the C-Clip that either broke or was missing, if we could send him the replacement clip. He also asked about the MP3 player and the battery/starter. We gave him direction on where to check the MP3 connections and fuses as well as how to properly trickle charge the battery. Low voltage on the battery could cause the starting issue he was experiencing.We emailed him where to check ground wires and fuses on the battery as well as how to properly fill the rear differential with oil once he had replaced the C-Clip. On the same day July 29th 2015, Mr. [redacted] responded to the email and provided us with an address to send the two C-Clips he had requested. The two C-Clips were sent to Mr. [redacted] via USPS, regular mail. As much as we like to assist consumers with over the phone diagnosis, it is difficult, for the customer and our technicians, to do when you do not have the vehicle to inspect. There has been no email response by Mr. [redacted] since July 29th 2015 in regards to the unit.