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Orem Mazda

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Orem Mazda Reviews (7)

To whom it may concern,In regards to Case #: [redacted] , the clients were pleased with the help we were able to provide them in purchasing their new cars and they were very satisfied with the payments that were agreed to It was necessary to overcome some negative equity positions on their trade-in's, and they didn't put any cash down offset the lease fees, taxes, licensing, etc Those are the factors that contribute to them being in an "upside down" position on their new vehicles, which is common.Best regards,Ron-- Ron H***General Sales ManagerOrem MazdaE University ParkwayOrem, Utah 84058Phone: (801) 226-8555Cell: (801) 209-6388Fax: (801) 857-2085www.oremmazda.comrh***@oremmazda.com

To whom it may concern,In regards to Case #: [redacted] , while there certainly was a delay in delivering title to this customer, it was beyond our control When paying off a vehicle at any dealership there are multiple parties involved that can delay the title In this particular instance, we were at the mercy of the lien holder and the state to deliver a title for the customer There certainly was a delay, but we resolved it as quickly as possible.Sincerely,Ron H*** -- Ron H***General Sales ManagerOrem MazdaE University ParkwayOrem, Utah 84058Phone: (801) 226-8555Cell: (801) 209-6388Fax: (801) 857-2085www.oremmazda.comrh***@oremmazda.com

Complaint: [redacted] I am rejecting this response because:We did not have any negative equity at allWe traded in cars to this business one of which was paid offThey gave us for both which was our down payment in addition to it paid off my car loan of So we had a down payment because of those trade ins of at least per carThey increased the price so that that down payment was offset and we ended up loaning the full amount for both cars anywaysNo person in their right frame of mind would pay for a basic level trim package car if the next trim package upmis only You lied and cheated us and made us upside down and I want it fixed Sincerely, [redacted]

To whom it may concern,In regards to Case #: [redacted], the clients were pleased with the help we were able to provide them in purchasing their new cars and they were very satisfied with the payments that were agreed to.  It was necessary to overcome some negative equity positions on their...

trade-in's, and they didn't put any cash down offset the lease fees, taxes, licensing, etc.  Those are the factors that contribute to them being in an "upside down" position on their new vehicles, which is common.Best regards,Ron-- Ron H[redacted]General Sales ManagerOrem Mazda55 E University ParkwayOrem, Utah 84058Phone: (801) 226-8555Cell: (801) 209-6388Fax: (801) 857-2085www.oremmazda.comrh[redacted]@oremmazda.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We did not have any negative equity at all. We traded in 2 cars to this business one of which was paid off. They gave us 6500 for both which was our down payment in addition to it paid off my car loan of 3500. So we had a down payment because of those trade ins of at least 1500 per car. They increased the price so that that down payment was offset and we ended up loaning the full amount for both cars anyways. No person in their right frame of mind would pay 27000 for a basic level trim package car if the next trim package upmis only 25000. You lied and cheated us and made us upside down and I want it fixed. 
Sincerely,
[redacted]

To whom it may concern,In regards to Case #: [redacted], while there certainly was a delay in delivering title to this customer, it was beyond our control.  When paying off a vehicle at any dealership there are multiple parties involved that can delay the title.  In this particular instance,...

we were at the mercy of the lien holder and the state to deliver a title for the customer.  There certainly was a delay, but we resolved it as quickly as possible.Sincerely,Ron H[redacted] -- Ron H[redacted]General Sales ManagerOrem Mazda55 E University ParkwayOrem, Utah 84058Phone: (801) 226-8555Cell: (801) 209-6388Fax: (801) 857-2085www.oremmazda.comrh[redacted]@oremmazda.com

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Address: 55 E University Pkwy, Orem, Utah, United States, 84058-7684

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