Organic Hemp Botanicals

On 4-Dec-2018, I purchased some CBD oil at your Leawood location. It didn't work (caused major GI distress even at a low dosage), so I returned it for a full refund.

Here is the problem. The charge came through as ***. I disputed the charge on 14-Dec-2019 because the item was returned. The credit card company issued me a permanent credit with no additional documentation on 14-Dec-2018, although they issued a conditional credit about a week later and then eventually sent more notification that it was resolved in my favor.

Usually, when a return is made, the merchant applies for the refund immediately. If the item is disputed, the credit card company matches up the amounts and then reverses the conditional credit. At no point did the credit come through. I have looked through my statements. I am unclear if you just agreed with the dispute for a refund and didn't run the refund or what exactly happened.

Finally, the way the charge is coming through on credit card statements is totally confusing. Your website lists the name of the business as Organic Hemp Botanicals. The website address is ***, and the charge comes through as ***. I didn't make this purchase in Olathe. I made it in Leawood. All of this confusion is going to make customers question the legitimacy of the charge on the account, and you'll end up with tons of disputes.

I called your Leawood store today and spoke to ***. She verified this is how your charges come through. When I initially researched the name online, one of the first things that pops up is ***. I shop there and inquired, and the manager *** assured me this isn't how they list purchases on credit cards. Then I went to your website, looked through the different locations, and finally remembered the transaction.

Sierra stated she would have one of the owners, *** or *** call back. Please address this complaint in writing. I am pretty annoyed.