Organic Modernism

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Today (8/**/14) I received a refund from Organic Modernism on
my credit card Thank you for your assistance.
Sincerely,
*** ***

Review: I ordered three pieces of furniture from Organic Modernism in March, 2013. I paid for the products and shipping at this time. The sales associate said one piece, a desk priced $1,777.50, had to be backordered from China, but that it would arrive by May. May came along, no word about the shipment (all three items would ship to my house in Massachusetts together). I emailed and called for updates; he said the desk had not arrived yet from China and to expect something in early June.

June rolled around, then it was to be delivered mid-July. No word on the desk or the entire shipment in July. I continued to call, sometimes once per day, when finally in early August I requested they ship the two items minus the desk from China that never arrived and refund me the cost of the desk. They shipped the coffee table and buffet, but failed to reimburse me for the desk. I kept calling every day and the sales associate, who picked up the phone every time I called, pretended to not know who I was. I needed to give him a recap of my situation and my invoice and sales numbers every day. He finally said they’d cut me a check and put it in the mail. But the month of August kept creeping along and no check. Why couldn’t he reverse the charges on my AmEx? Finally 4 weeks after he said twice that a check had been cut and mailed my husband contacted AmEx to deal with the situation. That was yesterday.

By far the WORST customer service experience of my life. They’ve given me the runaround for six months and still no reimbursement for the desk.Desired Settlement: Organic Modernism needs to refund the $1777.50 I spent on a desk that they never delivered.

Consumer

Response:

I did not see a response to complaint ID [redacted], but have since received a reimbursement check from Organic Modernism and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 4/**/13 I purchased, through my designer, a Cincinnati B cabinet for $2,542.72 including tax and shipping from [redacted] at Mordern Organics. It is invoice number [redacted]. It was backordered when I paid for it and when it arrived at my apartment on 10/**/13 damaged. There is a nick on the lower left wood bottom and the doors do not open properly: they stick then scrape.

My designer emailed his sales associate ([redacted]) on 10/**/13 with a picture of the damaged item letting him know we would like a new cabinet and the damaged one should be picked up. The sales associate emailed the warehouse department about my problem and they never responded (as of Nov **, 2013). On 11/**/13 [redacted] informed us and [redacted] the sales associate, that the item was out of stock and it had to be ordered.

Over three months later on March *, 2014 we had not received the replacement; we emailed the company ([redacted] and [redacted]) again. On March **, 2014 we contacted [redacted] again with no response. We were given another person at the company to contact named [redacted] and we contacted him on March **, 2014 asking for the replacement item and pickup. [redacted] said the item would arrive in May.

On July **, 2014 we contacted [redacted] in Customer service via email because we didn't get the replacement cabinet, no one picked up the damaged cabinet, and no one contacted us. No response.

On July [redacted] we contacted [redacted] in customer service and told him we wanted the item to be picked up and we wanted a full refund. [redacted] told us it's not their policy to give credit card refunds.

We next contacted [redacted] in customer service on 7/**/14, explained the entire situation: they have had our $2542.72 for 15 months, we have a damaged unused cabinet. No one at the company will help us. He never responded.

This evening I called the store and [redacted] is no longer employed there. When I asked the name of the [redacted], the associate who answered the phone said he couldn't give out that information. He explained that people who work there don't want their names and contact numbers given out to clients. When I asked the company;s refund policy he said" It's a sticky situation."

I have copies of all the emails between my designer and various people at the company. I also have a picture of the damaged item if you would like to have these things.

*when I use the term "we" in the paragraph above I am referring to the fact that my designer emailed the company about my item.Desired Settlement: I would like Modern Organics to pick up the damaged cabinet at my home and give me a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Today (8/**/14) I received a refund from Organic Modernism on my credit card. Thank you for your assistance.

Sincerely,

Review: I purchased 7 chairs from Organic Modernism in January 2012 (among other purchases). I paid $445 for each chair. In March of this year, one of the chairs completely splintered when someone sat on it. I thought it might have been a fluke, but then I looked at the other chairs, and 5 of the other chairs I purchased were coming apart (and at risk of breaking). I emailed customer service in April to request repair or replacement of these chairs. I sent photographs documenting. On April **, I spoke with Organic Modernism's [redacted], [redacted]. On April [redacted] emailed me to notify me that he would be replacing 6 replacement chairs to be delivered to me. He told me he expected them from his buyer by the end of May. At the end of May, I emailed him to follow-up on the status of the chairs. He repeatedly told me he was following up, but never got back to me. On July **, I received an email response from [redacted], [redacted]'s [redacted], stating that [redacted] had been "dismissed", and that he would "solve this problem quickly". However, when I sent him the requested information (information that I had already given [redacted]), he told me that since the chairs were purchased more than 1 year ago, there was nothing he could do.

If it was one chair that broke, that may be a single problem and I would eat the cost. But 6 of 7 chairs breaking means that there is a problem with the craftsmanship of the chairs. If I wanted chairs that broke within 2 years of purchase, I would purchase $20 chairs from Ikea, and even those would likely last longer. This company is clearly misrepresenting their customers, and not only am I frustrated, but I don't want other customers to experience the same poor craftsmanship and treatment that I have.Desired Settlement: I would like to either be reimbursed, or have the poorly manufactured chairs replaced. This is what I was promised by the company's representative, and I have documentation to prove it. Clearly this is not a fluke, but a problem with craftsmanship of the chairs. I was told be a representative of this company that my chairs would be replaced. If they can not be replaced, I would like reimbursement.