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Organon Finance & Technology Ltd

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Organon Finance & Technology Ltd Reviews (2)

In regards to the above complaint our pricing is based on a revenue management system and our prices fluctuate daily based on availability and the length of lease term they desireWhen any applicant applies, the rental price is clearly stated during the online application after they pick the unit
#, their move in date, and their lease term. In this specific incident. The rental rate would have been $after issuing a preferred employer discount and not beforeThe lease was sent in advance for the applicant to sign and clearly states the amount on the first page of the TAA lease. At that time the applicant informed us it did not reflect her discount and a new lease was sent. The applicant had days to still sign her lease paperwork and wanted to wait until closer to time when she had seen the unit. It was not until days later that she informed us she thought the pricing was different. At that time we printed out the pricing from the time she toured to confirm the lease price was correct. I explained that with her discount it would lower it to the pricing she believed. She wanted the discount off the lower price which we do not do.Our application fee of $and the administrative fee of $is charged on all units. Those fees would have been credited back after move in. Since the applicant cancelled those fees are forfeited for background screening and holding the unit off market. The applicant did however make a payment of $of which $is being refunded. We have reached out to the applicant to ask for the address she wishes it mailed to but have not heard back

Complaint: [redacted]
I am rejecting this response because: That response from the business contained numerous inaccuracies of the situation and accurately reflects how poorly this company does business.I placed an application in September for an apartment that was to come available on November 10th, during this time frame I was in frequent contact with the company and was never once notified of this " fluctuating rent" mentioned in their response. As a consumer I deserve to be kept abreast of any changes how am I supposed to know of their"policies" if they do not provide me with this information?. In October I did ask them to provide me an itemized list of what the monthly rent would be, and the fees due on move in and this was $1045 as the base rent with a $31.35 deduction which equals 3% of the base rent. After discussing this at length with the assistant manager [redacted] the payment of $192.00 was made based on this amount. I did not receive a lease until Nov and the amount on the lease was $1125.00 a number that was nowhere close to what I was quoted. Since the company chose not to honor their quote they voided all  obligations on my behalf. I am owed the full amount payed because of their unethical business practices. The only thing consistent about this company is their lack of  honestly and accountability. I am being told I should lose money based on their inability to appropriately conduct business and honor their contracts.I have all communications with this company in writing , and  I will continue to pursue this issue until I receive a response that is acceptable. It is unfair for companies to try to take advantage of consumers. 
Regards,
[redacted]

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Address: 64 Canata Close SW, Calgary, Alberta, Canada, T2W 1P7

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