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Oriental Furniture

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Oriental Furniture Reviews (28)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unidentified responder from business: Thank you for your messageClearly you do *not [redacted] understand my concerns as you claimIt appears that, like your “associate”, you have not taken the time to read my message carefully (see fourth sentence)This matter is no longer about the shipping issueThat was only the initial reason for contacting customer careThe multiple incredibly inappropriate responses of your “associate” escalated the matter and transformed this from a shipping issue into a customer care issue and it is for this reason that it has been brought to the attention of the Revdex.comAnd, depending on your own response, may escalate even furtherThe repeated insulting and demeaning responses of your “associate” turned a tiny spark into open flamesI hope you are more reasonable and quench the flames before the spread even further.Your website advertises: "Providing an exceptional customer experience is our top priority."The $balance due on return of shipping fees is now a tangible measure of your dedication to truly “exceptional” customer service as is claimed publicly on your websiteadvertising is illegal in the United States of AmericaAnd this is advertisingEvery response from your company so far, including your most recent, only adds to the list of evidence documenting that fact.Your continued refusal to recompense the remaining $60, especially in view of your company’s continued and repeated escalation of this matter proves that your alleged apology has little meritIf you are truly apologetic about what we have had to endure from your company (at current count: emails to your “associate”, the process of filing through Revdex.com, and, including this, two emails to you) you will refund the remaining $60, which has come to symbolize the problem with your falsely advertised “exceptional customer experience”.Also, there was nothing at all courteous about the manner in which your “associate” insultingly dismissed my requests (not once, but twice!) and then essentially slapped your $“courtesy” in my faceNow you, in your own response, are also ignoring my concernsThank you so much for your “courtesy”.As a *true [redacted] courtesy, I will offer you and your company one final opportunity to bring this matter to a close: refund the outstanding $that has now come to symbolize your company’s “exceptional customer experience” and I will consider the matter settled permanentlyYou go your way, I will go mineNo further action on my partYour company’s continued refusal will result only in further and further escalation over the coming months and years, until you will certainly have spent far more than $in dealing with this matter.Revdex.com Representative: The response from this business offers nothing newIt merely repeats the same information that caused this matter to be brought to the attention of the Revdex.com in the first placeNone of the issues filed in my original message have been addressedBusiness response rejectedThank you, Revdex.com, for your help in this matter Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First, one cannot see the dye problem with the partitions from photographs of the partitions themselves The partitions look fine, but for a bracket that needs to be slightly adjusted and a small spot that is white The PROBLEM IS THAT THE DYE CAME OFF OF THE PARTITIONS ALL OVER MY CARPETING - and the dye continues to rub off on anything the partitions come in contact with I sent many photos of the dye stained carpeting directly to the seller and to [redacted] Before resorting to [redacted] , I explained to the seller that the original packaging was horrible, that the boxes ripped, and that the dye was also on the boxes THE ORIGINAL BOXES ARE NOT USABLE [redacted] asked the seller to send a return shipping label and the seller continued to refuse [redacted] suggested that I contact the seller directly AGAIN, to ask for a return shipping label The seller refused to return my calls I have paid $to repackage the items I cannot have the partitions in the house because the dye comes off wherever the partitions are placed - my carpeting, my floors and my walls THE PRODUCTS ARE DEFECTIVE AND THE SELLER SHOULD DO THE RIGHT THING AND PAY FOR THE SHIPPING AND ISSUE A FULL REFUND IN THE ALTERNATIVE, ISSUE A FULL REFUND Regards, [redacted]

Hello, Customer received an item with a bent hinge and requested a new oneWe sent a whole new set of hinges ( a $value) free of charge, via [redacted] tracking # [redacted] , as requested [redacted] then requested that we refund the customer once she ships back the items we sent outWe have not received any items and therefore cannot process the returnWe will be happy to process the refund once we have received all merchandise back, however we can only refund what she has paid to us which is $I am unsure why the claim amount is for a much higher amount than what the customer paidThank you,***Customer Service MangerOriental Unlimited

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Once again, the boxes were not reusable due to the horrible packing job and the dye that was all over them, and my home, as a result of your defective product I took the best possible pictures of the carpet stains - sorry if you could not see the small pieces of grass Your packaging and product were defective This entire dispute concerns your refusal to simply refund my $or pay for shipping and refund my money I cannot use these defective room partitionsRegards, [redacted]

The [redacted] chargeback requested a $refundI apologize but we can not offer a over 200% refund on this order, which also happens to be about times the original requestIt is simply not a reasonable requestI apologize

As stated previously [redacted] has no estimated shipping date, so while we understand that you wanted the items at an earlier date than they would have arrived, they we shipped to you within our guaranteed termsAs a testament to our customer service we offered you $off as a courtesy, even though we paid the full amount to ship the items to youAlthough you decided to get them from ***, we had no way of knowing you needed them at a specific time since you chose a shipping option with no guaranteed delivery periodSo, while W=we can understand your frustration but surely you can understand that we cannot offer free shipping on your order

I'm sorry but, we cannot accept returns without their original boxes per our policy stated on our websiteWe followed [redacted] 's instructions on the decision on your claim and it has already been finalizedWe tried out hardest to work it out with you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRefund was issued today after the item arrived from [redacted] damaged as shown in the pictures, after being lost for days Regards, [redacted] ***

We spoke to [redacted] and they confirmed the trace will be concluded on Wednesday 6/21, we will be able to issue out a refund on Wednesday

We had requested photos of the damaged items which were never sent to us, giving us no way to assess any of the damages We generally do not need damaged items returned to usWe offered to pick up the items for free, however the original boxes were gonePer our damage return policy, the original boxes must be retained in the case of damaged orders so they can be returned [redacted] requires all of the original packaging for their damage claims processOnce the [redacted] dispute was filed, we had no way to get into direct contact [redacted] decided the customer needed to return the items and would be responsible for sending them back, however, that option is being refusedWe did everything we could to make this as simple as possible

Revdex.com:I do not accept thisI received a defective item I want them to send me a pre-paid shipping label and a refund of $once they receive the product backYou state on your site: "Shipping costs are non-refundable unless the return is a result of a manufacturing defect or our shipping error"
Regards,
*** ***

We need these returned to us to verify the defects, we offered to pick them up for free, but we could not pick them up or have them returned without the boxesWe requested from you the photos of additional damages to other areas of your house and grass falling off the dividers onto the carpet etc, as you stated previously, which could have helped us avoid the items being returned altogether. The *** dispute was resolved stating that "We've determined that your buyer should receive a refund, once we have confirmed that the merchandise has been returned to youThe merchandise should be in the same condition as when your buyer received it." ***'s determination does not state we are responsible for the return shipping, which we would have covered if our damage return policy would have been followedIt is unfortunate that the boxes were thrown out and that you had to pay *** to repackage the itemsWe would have loved to avoid this situation

We are going to issue the refund once *** completes the traceThis should be within the next to days, the trace was started on FridayWe are doing what we can to get this completed in a timely mannerEven though the item may be lost, we need to wait for *** to complete the trace and
confirm the item is lost, or confirm they are returning it to us We have already refunded the cost of shipping since the item was not received within the period that was paid for

Hi ***, As arbitrated by your credit card charge company, we will be happy to process a refund in the amount of your purchase price once the screen and additional requested hinges have been returned to our warehouseWe are more than happy to hold up our end of the deal. Thank you,***

Hello, Customer received an item with a bent hinge and requested a new one. We sent a whole new set of 4 hinges ( a $25.00 value) free of charge, via [redacted] tracking # [redacted], as requested. [redacted] then requested that we refund the customer once she ships back the items we sent out. We...

have not received any items and therefore cannot process the return. We will be happy to process the refund once we have received all merchandise back, however we can only refund what she has paid to us which is $139.00. I am unsure why the claim amount is for a much higher amount than what the customer paid. Thank you,[redacted]Customer Service MangerOriental Unlimited

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 This is the second message in which you are not addressing the matter of concern. Just as your "associate" failed to do so four times in a row. Please re-read the previous communication more carefully. This is not about shipping. This is about customer service. Every time I bring up customer service, you bring up shipping. Please stop mentioning shipping and discuss the matter at hand. This now constitutes 4 messages to your associate and two messages to you in which Oriental Furniture has failed to address the matter.
Regards,
[redacted]

I'm sorry but, we cannot accept returns without their original boxes per our policy stated on our website. We followed [redacted]'s instructions on the decision on your claim and it has already been finalized. We tried out hardest to work it out with you.

The [redacted] chargeback requested a $70.00 refund. I apologize but we can not offer a over 200% refund on this order, which also happens to be about 4 times the original request. It is simply not a reasonable request. I apologize.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . Once again, the boxes were not reusable due to the horrible packing job and the dye that was all over them, and my home, as a result of your defective product.  I took the best possible pictures of the carpet stains - sorry if you could not see the small pieces of grass.  Your packaging and product were defective.  This entire dispute concerns your refusal to simply refund my $558.00 or pay for shipping and refund my money.  I cannot use these defective room partitions. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].
First, one cannot see the dye problem with the partitions from photographs of the partitions themselves.   The partitions look fine, but for a bracket that needs to be slightly adjusted and a small spot that is white.  The PROBLEM IS THAT THE DYE CAME OFF OF THE PARTITIONS ALL OVER MY CARPETING - and the dye continues to rub off on anything the partitions come in contact with.   I sent many photos of the dye stained carpeting directly to the seller and to [redacted].  Before resorting to [redacted], I explained to the seller that the original packaging was horrible, that the boxes ripped, and that the dye was also on the boxes.  THE ORIGINAL BOXES ARE NOT USABLE.  [redacted] asked the seller to send a return shipping label and the seller continued to refuse.  [redacted] suggested that I contact the seller directly AGAIN, to ask for a return shipping label.  The seller refused to return my calls.  I have paid $120.00 to repackage the items.  I cannot have the partitions in the house because the dye comes off wherever the partitions are placed - my carpeting, my floors and my walls.   THE PRODUCTS ARE DEFECTIVE AND THE SELLER SHOULD DO THE RIGHT THING AND PAY FOR THE SHIPPING AND ISSUE A FULL REFUND.  IN THE ALTERNATIVE, ISSUE A FULL REFUND.
Regards,
[redacted]

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Address: 68 Multon St. Floor 3, Cambridge, Massachusetts, United States, 02138-1119

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