Oriental Super Buffet

My name is Tommy [redacted] General Manager of the Oriental BuffetI want to apologize again for any inconvenceWhen the incident happened I was not at the restaurant, I ask the assistant manager and server about the complaint, when costomer ask sever to move away from them, the sever then moved them away to another section in the restaurant, costomer still complain after sever stopped cleaningAssistant manager try to explain we use Simple Green which is non toxic cleaner ,we dilute with water to use, and they didn't believe what we saidThe total was $52dollars, they had a coupon ,then we gave them an additional discountThe costomer paid their bill then leftWe just want to make our costomers happy, so we will refund their money to themI want to personally say sorry for any inconvenience for them.--Tommy ***

The product was a clearance item and is sold as is with no warrantyIn cases of the device being dead on arrival, we sometimes make exceptions, but that was not the case in this instance, so no exception was made, nor will it be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Same response as first rejectionAnd similar response that this company gives everyone based on Revdex.com and other website reviews Regards, [redacted] ***

I've attached all the documents that I think are pertinent to this caseThe Norton Shopping Guarantee pdf shows where the customer first reached out to us, and where the entire conversation took placeThe other two documents are the order invoice, and the tracking record from USPS showing that the package was delivered in the customer's mailbox on the 25th of MayYou will see on the invoice to the right of the bold "Shipping Method:" is the service that this customer selected "USPS ­ Priority 2­day delivery(Not Guaranteed) up to $insured"The United States Postal Service does not offer a delivery guarantee for standard Priority Mail, but I could not get this customer to accept that, even though this is the service that they selectedI also tried to explain twice that the delivery estimates are not calculated by us but that they are provided by USPS though our website, but the customer insisted otherwiseIt's also worth noting that this was over a weekend as well All of the info is in the documentsPlease contact me with any further questions, I would be glad to help in anyway I canThanks,Brent M [redacted]

I reviewed the response made by the business and find the resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner did not "resolve" the issue or do anything, but make accusations about the customer once againThis looks like a pattern with him and it sounds like he gets away with itHe says that I misconstrued the words "resolved" and "handled", but this is simply a weak attempt at distracting from the real issue
Regards,
*** ***

My name is Tommy [redacted] General Manager of the Oriental Buffet. I want to apologize again for any  inconvence. When the incident happened I was not at the restaurant, I ask the assistant manager and server about the complaint, when costomer ask sever to move away from them, the sever then moved...

them away to another section in the restaurant, costomer still complain after sever stopped cleaning. Assistant manager try to explain we use Simple Green which is non toxic cleaner ,we dilute with water to use, and they didn't believe what we said. The total was $52dollars, they had a coupon ,then we gave them an additional discount. The costomer paid their bill then left. We just want to make our costomers happy, so we will refund their money to them. I want to personally say sorry for any inconvenience for them.--Tommy [redacted]

The customer is paraphrasing quite a bit. I have attached the entire conversation from both tickets he submitted. He seems to be taking the word "resolved" and turning it into "replaced". When reviewing the tickets the conversation goes from bottom to top. I also included a screenshot of the product...

page where it states that there is no warranty offered on this product. Also worth noting that the product was shipped to him sealed in the factory overwrap, yet he seems to be implying we sold him used merchandise. The talk of any type of defect only came up after he was told we would not replace it for cosmetic damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Same response as first rejection. And similar response that this company gives everyone based on Revdex.com and other website reviews.
Regards,
[redacted]

I've attached all the documents that I think are pertinent to this case. The Norton Shopping Guarantee pdf shows where the customer first reached out to us, and where the entire conversation took place. The other two documents are the order invoice, and the tracking record from USPS showing that the...

package was delivered in the customer's mailbox on the 25th of May. You will see on the invoice to the right of the bold "Shipping Method:" is the service that this customer selected "USPS ­ Priority 2­4 day delivery(Not Guaranteed) up to $100 insured". The United States Postal Service does not offer a delivery guarantee for standard Priority Mail, but I could not get this customer to accept that, even though this is the service that they selected. I also tried to explain twice that the delivery estimates are not calculated by us but that they are provided by USPS though our website, but the customer insisted otherwise.. It's also worth noting that this was over a weekend as well.  All of the info is in the documents. Please contact me with any further questions, I would be glad to help in anyway I can. Thanks,Brent M[redacted]

The product was a clearance item and is sold as is with no warranty. In cases of the device being dead on arrival, we sometimes make exceptions, but that was not the case in this instance, so no exception was made, nor will it be.