Oriental Wellness Center & Spa

This is in response to your e-mail to us regarding Annette ***'s membership with us As I had already explained to Ms[redacted] very clearly in our respond to her earlier complaint on Dec 12th (Appendix iv) with our e-mail letter on Dec 13th (Appendix V attached) about her forfeited services when she terminated her membership with us Oct 15th (Appendix ii attached)The attached Appendix I as attached clearly explained the details of our membership agreement.At our spa, client decided to join membership to take advantage of lower rate services Each member pays their membership due of $via their debit or credit card on file at the beginning of the month and they are allow to use their $dues towards their first treatment of the month and they are also locked into a cheaper rate of services for their next few services within that month Members are allowed to accumulate up to unredeemed services from their paid dues as long as they are active (paying dues) members The 13th unredeemed service will be dropped The agreement also stated that all accumulated services will be forfeited upon canceling the membership In Ms***'s case, the front desk had explained to her about her agreement upon signing, given her a copy and had and also given another copy of her signed agreement on Nov 10th by front desk and Dec 12th plus from my explained letter to her Dec 13th In my opinion, in Ms***'s mind, she insisted to take her time to redeem her services even after the termination of her membership which is Oct 31st In the spa environment, we cannot have disruptive loud voices at our front desk where she insisted to be served during her last visit with her confusion with the agreement Our front desk had already given her appointments in Nov 10th and Nov 24th even after her termination of membership and we cannot continue to service the Ms [redacted] and we will not be able to refund her duesWe are sorry that we can't satisfy every unreasonable clientAttached are the correspondences between the Oriental Wellness Center & Spa (OWC) and [redacted] ***Appendix I: The membership contract that Annette [redacted] had signedAppendix II: The e-mail letter of notification that Annette [redacted] sent to OWC to cancel her membershipAppendix III: The history of Annette ***' account;membership dues collected and redeemed and product purchases Appendix IV: An email from the Oriental Wellness Center & Spa notifying Annette [redacted] of the forfeiture of the membership dues that were not usedAlso her response to thatAppendix V: An email more in depth of the explanation of the misunderstanding of the membership contract where the remaining unused dues are forfeited by the end of the terminating month that the last membership dues are paid In Health, [redacted] Oriental Wellness Center & Spa [redacted]