orientalfurnishings.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The Items are boxed, we inspect every item before shippingWe discovered concealed damageWe do not ship damaged goodsWe are sorry that the item could not ship, we wish it couldOnce we found out we adjusted our inventory on lineInventory up dates happen 24-Hours. We hope this can be
understood by client, we apologized and suggested similar items and canceled the saleBill M*** Customer care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I cancelled the following order in a timely manner and the business has partially refunded my credit card in the amount of $48.00. But the purchased order was in the amount of $57.00. I spoke with the owner [redacted] attempting to get my full amount back and he advised that he was not going to pay me the total amount back. I would like to file this complaint as an unsatisfied customer and the fact that I did not get my full amount refunded to me as being a valuable customer to that business

Order Cancellation

29th Oct 2014 @ 5:35 PM

Good evening Ma'am,

I, [redacted] have decided to cancel this order #[redacted]. Please send my cancellation confirmation information to my email address: [redacted] for my record. Thank you in advance for this action.

Respectfully, [redacted] Also an order was shipped to me that I did not purchase on the 30th of October 2014 @ 09:30 am.Desired Settlement: I would like the business to refund my credit card for the total amount of $57.00.

Thank you in advance for your time and effort on this matter.

Respectfully, [redacted]

Business

Response:

The cancellation of this sale unfortunately arrived after the item was processed for shipping- The dates and times used by [redacted] are not the true pick up times.They are the time from the processing center.- We have refunded the product and only charged the shipping cost that we naturally had to pay. There was no restocking fee and or return postage fees charged to the customer as we did receive the cancellation, after the shipping order from the customer was given.

Below is our refund policy-