Origami Owl

Good Afternoon ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information Our IT Team is currently aware of our system limitations as Origami Owl is currently transferring to a new internal system If you could please contact me directly at [redacted] with your order number as well as the initial email sent to our Designer Care along with reply Once received we will be able to further look into this concern We appreciate your assistance and attention in resolving this concern Have a blessed day!Career & Guideline Support Team [redacted] **Origami Owl®

Good Morning [redacted] :Thank you for your response I have reviewed the information provided and I am requesting additional information If you could please contact me directly at [redacted] with a copy of the original email and or letter sent to Origami Owl on the 27th of December Once received we will be able to proceed further with this concern.Have a blessed day!Career & Guideline Support Team [redacted] **Origami Owl®

Good Afternoon ***:Thank you for the additional information I have requested our Liaison to assist with providing you a Return Merchandise Authorization (RMA) label to your email address: [redacted] You will receive an automated email from [redacted] with your label Once received please follow the instructions provided on how to return your items Once sent please reach out to me so I may track your return Please note, during processes customers receive labels within 24-hour after the our request has been sent Due to the upcoming holidays, Origami Owl is closed as of 12/24/and will return 12/29/ I cannot guarantee you will receive a request by the end of today but I will follow up with you on the 30th to confirm receipt if I have yet to hear from you Can you please also provide with the SKU # and description of the correct item you originally wanted to purchase?Thank you for your assistance in resolving this matterHave a blessed day!

Good Morning [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information If you could please contact me directly at [redacted] @ [redacted] [redacted] with your order number so I may further look into this concern.Thank you for your assistance and attention in resolving this matter Career & Guideline Support Team [redacted] *Origami Owl®

Good Morning [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information If you could please contact me directly at [redacted] @ [redacted] [redacted] with pictures of your defective locket.I was able to pull of the following information regarding each order If you could please confirm the items listed below along with your shipping address so we may assist you further.QTY - SKU # - ITEM DESCRIPTION - - [redacted] - Mustache Charm - - [redacted] - Silver Daughter Heart Charm - - [redacted] - Artist's Palette Charm - - [redacted] - Double Scoop Ice Cream Cone Charm - - [redacted] - Medium Silver Living Locket with [redacted] s - - [redacted] - Headphones CharmThank you for your assistance in resolving this concern Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Afternoon ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and request for you to please contact me directly at [redacted] @ [redacted] [redacted] with your Gift Card Codes, SKU # of items, and Description of items you wish for replacement Once received we will be able to assist with the placement of your order.We appreciate your assistance and attention with this concern Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information I was able to locate your order # [redacted] and confirmed your inscription item Can you please contact me directly at [redacted] @ [redacted] [redacted] with a list including SKU # and description of the remaining items you are requesting to return so I may assist you further Once received I will be able to further look into this concern.Thank you for your assistance and attention in resolving this matter Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®Phone ###-###-#### | Fax ###-###-#### CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Afternoon [redacted] : Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information If you could please email me directly at [redacted] @ [redacted] [redacted] with your Order number and Independent Designer's name and ID so I may further look into this concern Thank you for your assistance and attention to this matter Have a blessed day! [redacted] [redacted] | Career & Guideline Support Coordinator Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Morning ***: Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and confirmed our Designer Care team attempted to assist with refunding you for order # [redacted] as of 3/19/ After further review, I was able to determine this request did not complete as your order was placed prior to our company wide system transfer I have assisted with submitting a check refund issued to the address listed below totaling $ Please allow 7-days for processing plus shipping time sent ***.Name: [redacted] FitzpatrickAddress: [redacted] **., [redacted] , **, ***Thank you for your patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've read through the policies and procedures along with the attached information and I still feel that the company isn't providing acquitted information nor are they being fair about there offer.Yes, they should take the retired items back, since they were returned within the time frame, and it shouldn't be held against me that they didn't go through the product till months after they received it I also feel that they other product should be excepted since it two was within the one year of purchase.When I decided to close my account, I called and as told the steps to go through, which I did I had to call and email multiple times to get the form that I need to return the items After receiving the form, I noticed that the order numbers were needed and unfortunately at that time I was no longer able to log in to provide this information So it's my opinion that they are just choose what ever date they want to say the item was purchased instead of looking at the real factsThe sheet that they've attached showing the returned items, I'm unsure of how they are determining the dates of purchase Some show that they came from a kit, which how is that possible when I was a part of the company for years All those items that we're purchased within the year that they asked, but for whatever reason they don't feel that is true.As I explained, I've got over $in inventory and no way to get rid of it The policy says I can't sell it on other sites like [redacted] and other designers aren't interested in purchasing the items I feel it's the responsibility of the business to take the items back if they feel it's best that they control how it's being sold When I called about returning these items, I was never told that I was going to have any issue, nor was I told that the times that I called to check on what was going on.I'm hurt that after you work for someone for years and made them a good bit of money that this is how they treat you Regards, [redacted]

Good Afternoon [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information I attempted to locate your information in our system but was unable to verify an order number linked to the email address provided in your complaint If you could please contact me directly at [redacted] @ [redacted] [redacted] with your order number so I may further look into this concern If you Independent Designer did not provide you with an order number, please provide me with a copy of your order form and proof of payment (i.ecancelled check, bank statement, [redacted] transaction, etc.) which confirms your transaction with one of our Independent Designers I appreciate your assistance and attention in resolving this concern Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Morning [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I have assisted with providing you with a return shipping label sent to your email [redacted] @***[redacted] to assist with the return of your order # [redacted] If you could please contact me directly at [redacted] @ [redacted] [redacted] once you have shipped your return so I may track your order and assist you further.Thank you for your assistance and attention in resolving this matter.Have blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted] @ [redacted] .***Website [redacted] .***CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Morning ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and was able to locate order # [redacted] Below I have listed the items in this order along with your shipping address If you could please contact me at [redacted] @ [redacted] [redacted] within hours if an updated address or items are needed If we receive no additional clarification after this time, we will place your order and I will follow up with you via email with confirmation of updated order number Thank you for your assistance in resolving this matter.QTY - ITEM ID - Description - BZ- Large Rose Gold Twist Locket Heirloom Face - CH- Palm Tree Charm - CH- Breast Cancer Awareness Ribbon Charm - CH- Rose Gold Star Charm - CH- Rose Gold Double Angel Wings Charm - LK- Large Rose Gold Twist Living Locket BaseName: [redacted] Address: [redacted] ***Career & Guideline Support Team [redacted] *.Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

On Thursday May, 21st, an RMA (Return Merchandise Authorization) form was sent to [redacted] via email address [redacted] Please see attached image for documentation [redacted] should be checking her spam folders just in case it was treated as spam.Thank you, [redacted]

Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with Due to a company wide system update we have experienced a few unforeseen system limitation I have reviewed the information provided and confirmed the following informationDesigner received promotion for the Into the Vault as Ois retiring a few product lines.Designers were advised for every $spent they will receive a Personal Volume (PV).Offer was also provided to customers to place an order for items that were going to retire Customers did not receive same discounted pricing Same PV remained on discounted orders Ms [redacted] placed Retail Order # [redacted] This is where the issue lies As Ms [redacted] placed a retail order via her online replicated website and not an internal Designer order, she did not receive the discounted pricing for the order but received the lowered PV for the items that are retiring Designer ordered Into the Vault Items totaling PV QTY - ITEM # - RETAIL COST - Designer COST - PV TOTAL - – CH– $- $– 1PV - – CH– $- $– PV - – CH– $- $– 1PV - – CH– $- $– PV - – PS– $- $– PV - – PS– $- $– 2PV - – LK– $- $– PV - – LK- $- $– 8PV Total: PVremaining items were items currently listed in catalog and Designer paid full retail pricingPV was provided for these remaining items - Total PV of is correctWe understand your frustration as an Independent Designer dealing with the changes to our system and again apologize for our lengthy hold time while we address these matters with our Designers We appreciate all feedback from our Independent Designers but request our Designers to keep in mind of our companies mission, to be a force for good; to love, inspire & motivate people of all ages to reach their dreams & empower them to make a difference in the lives of others We also expect our Designers to uphold the highest standards of business ethics while affiliated with Origami Owl We request our Designers to adhere to our guidelines regarding code of ethics located in your Independent Designer Policies and Procedures We have provided you with this particular section below for your convenience I will not disrespect any corporate officers or employees of Origami Owl at any timeThis includes, but is not limited to, shipping personnel, receiving personnel and/or customer service personnel(If you are found to be disrespectful to any of the above mentioned, a warning will be issued If two or more warnings are issued, your Independent Designer status will be suspended until further notice.We hope this clarifies your concern

Good Morning ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information If you could please contact me directly at [redacted] @ [redacted] [redacted] with a brief description of each concern including order number and SKU # details so I may further look into these concerns.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Morning ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information We were unable to locate a Designer with the name of " [redacted] Can you please contact me directly at [redacted] with your order information and Designer's ID so I may further look into this concern?Thank you for your assistance and patience while we address this matter

Thank you for your email I was able to locate the order numbers in question and reached out to the consumer as of 5/1/ I advised as her order contained a personalized inscription item, Origami Owl requests additional time frame to process the order As advised in each product description of our Inscription items, we request additional time frame to process personalized items I have pasted below one of the descriptions currently on our website I have confirmed order # [redacted] was delivered as of 04/28/ I have also confirmed order # [redacted] is currently in transit and set to arrive today 05/04/15, [redacted] tracking # [redacted]

Good Morning [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information I was able to locate two potential accounts which correspond to the information provided to the Revdex.com I was able to verify order # [redacted] totaling $and order # [redacted] totaling $ If you could please contact me directly at [redacted] @ [redacted] [redacted] a confirmation of your order number so I may further assist with this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Afternoon ***:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely... manner. I have reviewed the complaint and I found our Designer Care team assisted with completing the replacement order for your free item as of 12/18/14 and can view [redacted] Tracking # [redacted] confirming delivery. I do apologize for the delay in ordering. We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames. Again I do apologize for any inconvenience this may have caused. We truly appreciate your patience while we complete this process.Please let us know if you have any further issues with your items. Have a blessed day!