Origami Owl

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and unfortunately this issue is outside of our jurisdiction.  You will need to contact your local authorities and file a Police report.  We have also been advised by our Compliance Department you are requesting to cancel your Designer ID.  

Please advise on how you wish to proceed.

Review: I placed an order on 4/5/2014 (order #[redacted]) for several items. I received the order in the mail on 4/12/2014 and realized items #[redacted] would not work. On 4/14/2014 I repurchased the item in the correct size online. On 4/14/2014 I also called their returns department and asked what the process was for returns - a case was opened (case #[redacted]). They emailed me a return shipping label and replacement form on 4/14/2014. On 4/15/2014 I sent the item back (perfect condition/original packaging) with the replacement form using the return shipping label. Never received the refund. I called on 4/28/2014 to check the status of the refund. The customer service agent couldn't even find my case after 20 minutes of looking, finally they were able to locate the case and confirmed that the returned item was received the previous week. The agent advised that they would process the refund right away.

I waited three business days and when I still didn't receive the refund I then started calling multiple times a day to check the status again. I have yet to reach anyone after waiting on hold for over an hour each time! I sent an online request as well on 5/6/2014 - don't know if I will ever receive a response.Desired Settlement: I would like to be refunded for the cost of the item. I returned it right away in perfect condition with the original packaging so per their policy I am entitled to a full refund. Cost was $36.00 + 8% tax rate.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint with reference #[redacted] and found our Returns Department confirmed process of your item on 05/03/14 and submitted for refund. I have confirmed your refund of $38.88 issued to cc ending #[redacted]. Your refund order #R-[redacted] with reference #[redacted]. Please allow 5-7 business days for this post to reflect back to your card. Please contact me directly at[redacted].com if you have any further concerns.Thank you for your patience while we addressed this matter.

They sent me the wrong lockets and I had to be on hold for over 3 hours to get a return label. They received it quickly but they said they won't ship me the correct lockets for another 10 days. They messed up and I'm having to wait for their screw up. Don't ever order!??

Review: To whom it may concern:

I received my order from origami owl on December 16th. Order #[redacted]. There was an item missing from my order, a silver chain worth $24. I called my designer multiple times and she was very rude and unresponsive about my incorrect order. I tried calling her for 2 weeks. Her name is [redacted]. After she refused to help fix my order I called your company. I had to wait another 48 hours to see if the Designer would contact me and she did not. I then called your company again and they gave me a case # [redacted]. After a week I called back again and the helpful person sent a message to compliance on my behalf. Yet again, nothing happened so I called back last week yet again. I was told that it had not been processed yet. Not once has someone contacted me about this issue. I was told that I would hear from the company by last Friday and I have yet to receive assistance. I called back yet again on 1/15 and was told that since there is no evidence of my payment that I will have to wait until they resolve my issue with the designer. I asked to speak with someone about the issue and was told that I needed to email compliance. I had already contacted compliance with no results. I was also told that there was no one that I could talk to. I asked when I would receive my chain and was told to call back in another 72 hours. Each time I call I get the run around and get told to call back in a few days. This designer represents the company and this is her mistake, not mine. I should receive the item that I paid for. I would like to know when I will receive my chain that I ordered and paid for. This has been a very frustrating process and I cannot wear my locket without the chain! Any help you can provide will be very helpful.

Thank you,

[redacted]Desired Settlement: I would like to receive my silver chain worth $24.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and found we place a reshipment order #[redacted] ([redacted] Tracking #:[redacted]) today, 01/16/14. Please allow 48 hours to see updated tracking information on the [redacted] website. You may contact me directly at [redacted] if there is any further issues with your item.Thank you for your assistance and patience while resolving this concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This company has the adorable little "living lockets" which my mom and mother-in-law found adorable. Back in April of 2013 I ordered 2 lockets for them in anticipation of Mother's Day in May. My package was to arrive on May 2nd, but was unfortunately lifted from my door steep in my apartment complex. Fedex was great and issued the refund to Origami Owl within a week of the incident and a complaint was filed with Origami Owl to have a new package shipped as soon as the refund was received. They received their refund by May 10 and I asked to have the package shipped to my new address since we moved and my ordering designer complied. By May 20th when the package had not yet arrived I called the customer service number for Origami Owl where I was rudely told "the package would be shipped when it got shipped." So I confirmed the package was going to the new address and left it at that. On June 17th the package had not yet arrived so I made another call to see where the package was and this time they had no record of an order for me. So I asked to speak to a supervisor who gave me another number to call but warned I would be on hold for a while. I asked to be transferred and was told they don't do that. Right before I got off the phone with this "Manager" she was able to give me a second tracking number and said to track it before I called.

So I tracked the package only to find out they shipped the package (over a month after their refund was issued) to the wrong address. Instead of shipping the package to the requested new address, they shipped it to the previous address. So I called the ordering designer who spent over an hour on hold to try to rectify the issue and proceeded to again talk to Fedex since this delivery needed a signature.

The designer said the package was to be "Emergency Re-Shipped" and would be there no latter than July 1st or 2nd. On July 3rd when the package had not arrived yet I called again and was told their corporate office would be handling this and they had no information to give me and the package would "Be shipped soon, I'm sure." So today on July 9th I called again and was told again the package had not been reshipped. So I was transferred to a woman who said she put in for the order to be Escalated and another note was placed to have the package be an "Emergency Re-Ship". So now it is nearly 3 months since I placed my Mother's Day order and I have yet to receive it. I have never dealt with a company with such terrible service and wold NEVER recommend anyone I know to order ANY of their products.

I currently am a Designer. But rethinking my position and thinking about getting out. Because of all the issues and the unorganized way OO does things I have lost a lot of customers. I have issues with every order. Recently just had another Designer call to tell me my whole party order was shipped to her :-/ its one thing after another. I recently was told they will not transfer online orders from the old system to the new for my Hostess. So I had to pay out of my pocket to make up the difference for her hostess gifts. $300 plus worth. I'm paying out of my pocket for broken items because I send them back and never receive replacements. I pay out of pocket to replace items that were missing from my orders and I never receive them from OO. I have been cussed by customers because of issues that OO has. I'm good at being a Designer and have done really well but I don't think it's worth the headache and overall I'm putting a lot of my money in where I shouldn't have to. They really need to get their act together.

After reading the reviews I was very hesitant to buy. I took my chances and ordered 3 different lockets, charms and plates for Mother's Day gifts. I didn't receiver my email conformation but did see updates online when it was accepted and printed. Emailed [redacted].[redacted] and asked if they could email me the copy of my invoice as I didn't receive it and within 24 hours emailed the invoice and let me know what stage it was in. Anything that has an inscription takes 7-10 business days before shipping. Mine shipped in 9 business days AND got to me within 2 business days. They are beautiful! So glad I took the chance and bought these, they will love them!

I received a locket from a friend for My birthday in September and I am still very happy with the way it looks and it's quality.

I will never purchase another item from origami owl again for two reasons. 1. Horrific customer service 2. Extremely poor quality of jewelry. It is so obvious by the lack of customer concern this company has that it truly does not value it's customers and wish to hold their business. I originally had concern last year when I purchased items from a designer for Mother's Day to give as gifts, being re-assured I would have them in possession with plenty of time to ship to my mother and mother in-law; FALSE, I received them the night before. When I reached out to the company with my dissapointment I was surprised to never hear a response. At that point I had written it off, deciding to never spend $100's with Origami Owl again. Now that two of the three lockets I purchased have issues with them, I reached out to the designer I purchased them through, the response I got was "Hello, I actually don't really sell it anymore. I do know that their warranty is only 30 days though. :-( sorry" This is a joke! And completely unacceptable. I contacted the company again and they told me the same thing, if it was over 30 days basically I am out of luck. The necklaces are a ripoff and should last well over 9 months! I highly caution people to take their business elsewhere, what a scam!

Review: purchased items that broke

returned items

ordered new items

did not receive items

I paid cash in good faith I am treated like I am lying

Sales girl will not respond to texts or calls

Origami staff do not feel they need to honor their customers complaints

The hostess confirms my purchase and returnsDesired Settlement: deliver my items or refund me

Business

Response:

Good Afternoon Ms. [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. As you can view from the attached screen shots provided we searched orders within the last 60 days and previously and were unable to locate an order #[redacted]. If you could please contact me directly at [redacted] with your Designer's name and ID number along with any additional information you may have. I did view on the complaint you stated you paid cash, as we would be unable to verify a transaction processed, please provide me with any texts, emails, [redacted] messages, etc to support this concern.Thank you for your assistance and patience while resolving this concern.Career & Guideline Support Team[redacted]Origami Owl®Phone [redacted] | Fax [redacted]E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been able to settle the issue with Origami after emails and phone calls. I ordered the replacement Nov 20th and was told I would receive a notice once my items have shipped. Still nothing. I tried to call last weel but the number would not go through.Regards,[redacted]

Business

Response:

Good Morning Ms. [redacted]:We have received your second request and thank you for your bringing this concern to our attention. In our previous response we requested additional information, as we received no response we were unable to proceed with this concern. If you could please contact me directly at [redacted] with your Designer's name and ID number along with any additional information you may have. I did view on the complaint you stated you paid cash, as we would be unable to verify a transaction processed, please provide me with any texts, emails, [redacted] messages, etc to support this concern.Thank you for your assistance and patience while resolving this concern.Career & Guideline Support Team[redacted]Origami Owl®

I didnt not get the correct order & they shipped to a wrong address that I didnt provide and it took a month to resolve the issue, when trying to contact by phone your on hold for 45min at least. I am now waiting for a refund that I am sure I will never receive also I had over 170.00 in free things and didnt receive all my items.

Review: I ordered some jewelry week before christmas I have tried to contact the person that sells there stuff and which that person does not reply back name kaila savage so I contacted origami owl myself and not getting any results and don't follow instructions to call me after 3;30pm as when I at my phone I do not want my money back for this is a christmas present to my wife so I want what I ordered and want it now I have receipt of what I purchase in cash

items# [redacted]Desired Settlement: I want what I ordered

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist with addressing your concerns in an efficient and timely manner. I have reached out to our Designer on your behalf and requested she contact myself and you within 2 business days. I will follow up with you with additional information as it is received. While reviewing the complaint, I found no order number was added. In order to expedite this concern please contact me directly at [redacted].com with your order information and copy of receipt.

We look forward to your assisting you in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have sent a pic of the receipt to [redacted].com

I have not herd anything from her about it and im waiting

on that receipt is how it was written up to me and I paid cash

Business

Response:

Good Afternoon [redacted]:

Per our previous correspondence as of 05/06/14 I had informed you your order #[redacted] was shipped out on 05/02/14 and was received yesterday. From your response to my email stating one item was incorrect I have requested a prepaid shipping label sent to your email of [redacted]. Please allow 24-48 hours for a response. Once received please return item and email me directly at [redacted].com so I may track your return. Once received I will be able to request the replacement of your item.

Thank you for your assistance in resolving this matter.

Review: Mid November 2013, I attended my first Origami Party. Rep had problems entering the party order later that night. My husbands credit card was charged 2 additional times. The amount that I owed was only $90.95...but our credit card was charged the huge total of $268.11.

Ive sent countless emails to no avail. Finally on 12/20/2013 Origami refunded our VISA credit card a mere $62.48....I am still due as of today 2/20/2014 $114.68. Today I called the company and spoke with the most unprofessional customer service rep ever! She advised that I contact the Sales Rep and ask her for this reinbursement. My next plan of action is to contact the Attorney General's Office. Beyond dissapointed..Im MAD !Desired Settlement: REFUND OF $ 114.68 NOW!

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requesting additional clarification. I have reached out to our Designer [redacted] for additional assistance. If you could please contact me directly at [redacted]@OrigamiOwl.com with a screen shot or bank statement of the double charges so I may assist you further. Once confirmed I will be able to request a refund from our Finance Department.

Thank you for your assistance in resolving this matter.

Review: I purchased an item from a home party on November 26, 2013. When I received the item it was not what I expected. I contacted the consultant several times and e-mailed the company. The consultant after days finally told me she had no idea how to process a refund but there was another item I may like. At the same time Origami Owl customer service had sent me an e-mail with a return receipt. I chose to take the new product, When it came in, it still was not right. Since I was still within my 30 days, I sent e-mails to both the company and the consultant and now on January 2nd I still have no response. I called again and spoke to someone who told me I was past the 30 days and I would have to wait 7 days for them to decide if I can have a refund but I can send the merchandise back, which I questioned because then they would have my money and merchandise. I then asked to speak to a supervisor to which I was told she will call me back when she gets off the phone. I asked for a time frame and was told, " whenever she is through on her call."Desired Settlement: I would please like my credit card to be refunded the original amount of $93.51. At that point I will gladly send back the merchandise.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint for order #[redacted] and I am requesting additional information. You stated in your complaint that the order "was not what I expected", did you receive the wrong item? Please advise if you would prefer an exchange of your items or if you would like a refund. Thank you for your assistance in resolving this matter.

Consumer

Response:

This is a follow up from complaint number [redacted] . I agreed to close the complain because I was told as soon as my merchandise was received a credit would be processed and I would receive in in 7-10 business days. The merchandise was received on the 17th of January. I have contacted the company and was promised two calls back from supervisors and have received none.I would like my credit card refunded for the full price of my items.

Business

Response:

Good Afternoon [redacted],On behalf of Origami Owl, we want to sincerely apologize that your refund has not been processed yet. We do show that your order was returned to our warehouse on 1/17/2014 and unfortunately this process was delayed. Normally returns take 7-10 business days to be processed so we apologize that this has not been done yet. We are happy to advise you that your return order has been created and your refund will be processed within 48 hours. Please keep in mind that from the time we issue the refund, it could take an additional 3-5 business days to be reflected in your account. If you do not show this refund within the next 5-7 business days (total) please contact me directly at tiffany[redacted].com for further assistance.Again, we sincerely apologize for the delay in processing your refund but we want to assure you that we will resolve this issue.Please let us know if you need any further assistance.Thank you for your patience in this matter.Best Regards,[redacted]

Consumer

Response:

I will give the business until the 25th of February to process my refund which is the 7th business day from when I received this e-mail in my personal account. (2-13)If I do not receive credit by then then I will consider this complaint UNRESOLVED.

This company will NOT allow you to cancel an order. All of their email addresses come back with "not accepting emails". And if you do by chance reply to an email cancelling an order - they will immediately ship it so that they can tell that they don't cancel orders and can't do anything about it once it is shipped. (My order was shipped less than 3 hours after I cancelled it - in the middle of the night.) They have LOUSY customer service if you can ever get them on the phone. I was told the only thing I could was refuse shipment and then they MIGHT credit back my card. Absolutely horrid business practices and customer service. I will never purchase from this company again and will make sure that all of my friends know what a lousy company it is.

I placed an order through a ditributor who in my opinion was in no way ready to run this small business. I asked if there was any chance my order would not be in on time to let me know and I would go in a different direction, because it was time sensitive. I was guranteed to have it on time. I did not have it on time and she did not contact me to let me know, I had to contact her, she was young so I let it go and agreed to wait a bit longer and was told it was being worked on.. I had to contact her a many times, I told her to keep me informed, but she never made an effort. I said I wanted a refund she asked me to give her one more week I waited 10 days and called her, and she said it probably came in, but she was out of town for a week. I called the company and they said I had to wait another 3 to 10 days just for a response. I was also given an inaccurate number to call and file a complaint about my designer from customer service. I finally recieved my order from the designer after I called and demanded it and never recieved the "free gifts" that I was promised for the order being delayed in the first place. I'm sure it's not all bad, however I believe they need to screen their distributors much better before hiring them and leaving them to handle their customers. I will not order from them again.

Review: We had returned an order. We had called ahead to tell them that the credit card they had charged when we bought the items was cancelled and that we had gotten a new credit card. They told us they would send us a check and we never received one. We then called and they told us they had put it on the closed credit card.Desired Settlement: We would just like the $86.00 back that they had guaranteed when we had called initially.

Business

Response:

[redacted]

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint for order #[redacted] and found that we had created a return order #[redacted]. The return order was refunded to the Visa card on file ending in [redacted] in the amount of $75.00 ($10.95 shipping not refunded). Origami Owl would only issue you a check if the card did not verify and the refund not processed. We do see the refund transaction processed on July 23, 2013.

Please advise on how you wish to proceed.

Review: I placed an order with Origami Owl for Mother's Day on 4/27 and was given order number [redacted]. They posted the timing for Mother's Day orders on their website. Seeing the timing, I requested expedited shipping so that my order would arrive several days in advance of Mother's Day. The price for the expedited shipping was approximately $35. Not only did my order not arrive before the holiday, when it did arrive, the request was incomplete. I was missing an item to my order.

Several calls were placed to their customer care line before and after the holiday. I was told that no one in their area could assist me and that my case had been escalated to 'corporate'. 'Corporate' has yet to act on my request for a refund of the expedited shipping I paid.

E-mails have gone unanswered and repeated calls to their customer care line end in frustration. The response I get is that no one, not even the supervisors, have the power to process my request. They've given me 'corporate's' number, which no one answers. At one point, I waited on hold for 2 hours before the corporate line disconnected my call.

Today is 6/18 and I have yet to hear from anyone. A call to the customer care line yesterday yielded the same response - "no one can assist me, I'm in 'corporate's' queue of requests".

I feel that I have been more than patient. Origami Owl failed to deliver on their promise of fulfilling my order by their stated deadline. They have been unresponsive and I do not feel that I have any other recourse except to submit this request for assistance.Desired Settlement: All I ask is that the expedited shipping charge I paid be refunded to me in full. Origami Owl failed to deliver my requested items by their stated deadlines. Their repeated disregard for their customer's time, patience and money is incredibly frustrating and unwarranted. Any assistance in this matter would be greatly appreciated.

Business

Response:

Hello [redacted]

Thank you for making us aware of the situation. We sincerely apologize that your order was late in time for Mother's Day. We show that you paid $22.95 for shipping so we have refunded that back to your card along with 10% of your oder which brings the total refund amount to $28.89. We will process this refund today but it could take 3-5 business days to be reflected in you account. Again, we sincerely apologize that you had a bad experience with us.

Please let us know if you have any further questions or concerns.

Thank you

Review:

I had a 900.00 party in April and a lot of orders are on back order due to strike or something. In any case.. My "Designer" .[redacted] has not returned any of my texts or phone calls as to what the status is.. I understand the shipping/back order issue is out of her ands but what IS in her hands & in her control is to CALL her customers back when they have questions or concers.. This is very unprofessional & I would never recommend her or Oragami to anyone!!!! Very dis-satisfied!!!

Sent from my iPad

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

I would greatly appreciate it if you could e-mail me directly at [redacted]@OrigamiOwl.com so that I may look at your order and better assist you.

Hope to hear from you soon, I'll be waiting for your response.

Compliance Coordinator

[redacted]@OrigamiOwl.com

Review: I am/was a Designer for Origami Owl and placed an order for a customer on April 26th. As of May 20th the order had yet to be processed or even shipped. After MANY attempts to contact the company by Phone ( I have been on hold for 20+ hours) I started sending messages on their Facebook page. That was the only way that I could get any response from them. I was put in contact with a lady named [redacted] from Customer Care/Designer care. We have been emailing back and forth over this issue. She told me last week that everything was shipped out over night including the back order items. My ipped and customer contacted me and said there were only 3 out of the 6 items that she ordered in her box. I contacted [redacted] today to let her know and she responded that I need to fill out missing items paperwork. I responded back that I refuse to fill it out because she said all of the items were shipped together. (At the end of this I will send the quoted paragraph that she sent). IT has taken way to long for them to resolve this!

This is the email that she sent Hello [redacted] Thank you for your email. I understand why you are frustrated and this should have shipped out weeks ago. Some of the orders in our system did not get batched out and we were not aware until we received feedback that they were missing. I sincerely apologize that this order has not been shipped. I personally gave this to a Manager and it will ship out today. The back ordered items from that order were shipped on 6/4/13 which are DG1019, CH1606, Ch2001, TAG118 (2), and CN 5015 via USPS. I also requested a refund of $60.37 to go back on [redacted] card because of the long delay. Please tell her to allow 3-5 business days for this to be reflected in her account. We hope that you do not quit and we will do our best to make this right.

Thank you

[redacted]Desired Settlement: I want the products that my customer ordered!

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, your order # [redacted], was shipped out on 06/04/2013 via [redacted]. According to [redacted], your order was delivered on 06/07/2013 at 9:37am. There is also a refund being issued for the entire order in the amount of $60.37, for all the inconvenience.

If for some reason, you have missing items, please e-mail me directly at [redacted] so that I may fill out a Missing Items form for you and have it shipped out to your customer asap.

Hope to hear from you soon, I'll be waiting for your response.

Compliance Coordinator