Origami Owl

Review: I participated in an Origami Owl party on April 20, 2013. We placed our orders and were informed that our products would arrive within 7 days. On April 29, 2013 my personal check was cashed for the order I placed, however I still have not received my product. On May 9, 2013 I emailed the Sale Representative and informed her that it has almost been 3 weeks and I still have on received my purchase. On May 11, 2013 I emailed the Sale Representative again along with the Customer Service Department at Origami Owl per my Sales Receipt and informed that that I did not get a response to my May 9th email, however, my order arrived and one of the charms I order was the silver peace sign #CH4002 and it did not arrive, however, a silver airplane arrived which I did not order. I received a request to text my Sales Representative this same information, which I did on May 22, 2013 and to date I still have not received a response or my missing charm that I paid for. I also have again emailed the Customer Service Department on June 3, 2013 and to date I have never received a response from them. This is by far the worst company I have ever ordered from, I still have not received a response from the Sales Representative nor have I ever receive a response from their Customer Service Department which is listed on my Sales Receipt to contact with issues.Desired Settlement: I would like my charm that I paid for or please refund my money.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

I have emailed your designers to inform her that you have not been able to get in contact with her regarding a wrong item you received in your order. In situations like these, it is part of our process for the Compliance Department to contact the Designer and allow them 48hrs to either respond back to us or to rectify the situation with the customer.

Please contact me at [redacted]@OrigamiOwl.com if your Designer does not contact you by 06/12/2013 so that I may take care of this for you, and also if you have any additional questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an order from this company and I did not receive part of the order. The company offered a promotional item but part of the offer required you to go to the company's website and enter a code and it would download the file. The website did not work properly and required several attempts to even get to the location to enter the code you were provided after they processed the charges on your credit card. When I finally was able to get to the location, I entered the code, the system processed saying "checking" and then nothing happened. I did not get the music down load. I sent the company an email which was read by it and I have proof that it was read by it, but I received no response. I spoke to the sales rep that I placed the order through and she claimed she would arrange for a credit, which I never received. She told me that the company said "if the code was entered, then they are done with their part of it." How could that be the case, if the customer did not receive the item? I have spend more time on this matter than is really worth it, but if they did this to me, then they have done it to other people too and if you do the math, they are making money on every person that did not get the product and doing nothing but taking advantage of an unknowing customer base. I have to assume that there were other people that were having the same problem becuase it seems they are no longer selling the "[redacted]" that this purchase evolves around. It is morally reprehensible to not respond to a customer. I actually called the company today [redacted] and that number brings you to a recorded message that says if you are a customer you need to call [redacted] and when you call that number and explain the situation you are either told to email the company (which I did and got no response) or to call [redacted] which just tells you to call the other number if you are a customer. It's a circular mess of dysfunction, but the company is making money on innocent unknowing customers. I saw at the Revdex.com that mine is not the only complaint against this company.Desired Settlement: I either want the money back or the music that I paid for.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I want to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently on improving all aspects of our business.

Regarding [redacted] download, we think it was a system glitch which caused the download to not be e-mailed to you. Please check your e-mail as we have e-mailed you the download. If it dows not appear there, please check your spam as these emails sometimes get sent there instead of the inbox.

If you have any additional questions or concerns, please e-mail me at [redacted]

Review: Sign up to be a Independent Consultant April 29, paid $180 for the start up package. Received start up package on May 4th. Went to sign in to Origami Owls website as a Consultant on May 4th says password or ID incorrect. I rechecked my ID and reset password still can not log in. (Note: I did login on April 29th after paying for start up package) Called origami Monday morning, Tuesday morning, Tuesday later morning, this morning, and this evening to sit on hold for 35-45 minutes. The system then says sorry for the hold time experiencing high call traffic... then disconnected every time. I have sent several emails over the last 3 days with no response. I can not start my business until I am able to login in and submit orders. I do have customers waiting to order. What this fixed immediately or return of Start up costs.Desired Settlement: Fix my issue!!!!! That is all I want, unless this is an on going issue then I just want to b put back whole.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. We have reviewed your Independent Designer account #[redacted] and confirmed there are currently no holds or restrictions listed on your ID. To ensure login, we have reset your password to your Independent Designer ID. Upon initial login, please reset your password. If you are still having issues with your login, please provide screen shots or a video of the issue to [redacted].[redacted] so we may further look into this IT matter.Thank you for your assistancen and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®

Review: I have tried to contact Origami Owl several times to resolve a technical problem I am having with the website. I received merchandise credit for items that I wanted to return on the website. I received codes in my emails to use on the website. When I tried to order new items, there was no where to enter the codes. I emailed for support and received an email stating that they had recently updated the website and I should be able to put the codes in through the check out process. Again I tried to order items (I keep having to go back and put the items in my cart over and over again because it won't save...) and again, there is nowhere to put these codes in. In the meantime, I have called 7 times, and each time there have been different reasons that customer service does not answer the call. I have been routed through a system as a customer, I tried as a designer, I tried for returns/damages and each time I was never connected with a person, only music and on hold for 30+ minutes. Another time I called and they were closed while revamping their system. Another time I called and they were closed on the phone lines while they were spending the day responding to all the emails....Consequently I had emailed a few times in this timeframe, and didn't receive even an email to say they received my question. There have been times that my email has been received and a response was given, but when that solution didn't work, and I emailed back, I didn't get any further response. When I emailed through the website, again, no response.

AlI want to do is use my credits, and no one seems to be able to help me?? I don't even know how to send back the items that I got the credits for, which is another question I wanted to ask if I could talk to someone on the phone....I love origami owl things, I just am not having any luck talking to anyone and my 60 days for my credit is going to run out and I just want my necklace!!! :(Desired Settlement: I just want help using my credits and to know what to do with the (albeit lovely) merchandise I ordered by mistake and returned for these credits.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with details of your concern. If you could please provide me with your promotion codes received along with description and SKU #/codes of the items you wish to receive. Once received, we will be able to further proceed with this concern.Thank you for your assistance in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: Origami Owl made some changes to their website, which caused a disruption in service to my customers, which then resulted in a loss of business on my end. I have emailed and attempted to phone the company several times over the past couple of weeks to get assistance with a few very simple requests. I have not gotten a reply, and have not been able to get through on the phone, even while waiting more than an hour at a time. I have had friends attempt to contact customer service on my behalf, as I have been unable to get through to customer service during the day while I am working my full-time job. After my friend called on my behalf and did get through to someone, she was told that I would receive a confirmation email within 24 hours of 3/11/15 with a resolution to my customer issues, and it has now been about 48 hours. I have had to replace customer items using money from my own pocket, as I wanted them to get their replacements for broken merchandise, but I still have an outstanding order that has been paid for my a customer and the item has not shipped. (Order placed 2/26, it is now 3/13)Desired Settlement: I would like someone to call me asap, so I can get the information I need for a customer, as well as a refund for two large lockets that I replaced using my own inventory.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with a brief description of each concern including order number and SKU # details so I may further look into these concerns.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I placed an order in mid November. Received email item was on its way. Should receive by dec 6.. No item. I left several emails and I cal and it goes right to automated thrn music. I waited 1 hour 12 minutes. Where are my items and why are they not received by me.. Why won't I get response by email.. These items we're all charged on my credit card.. And still no items ...Desired Settlement: I want my order that I paid for. I also think you should make good of your company.. Mayb a percentage or free charm or something for all the aggrevation you caused me.. I'm still waiting on these as these are Christmas gifts

Business

Response:

Dear Revdex.com,Please note that we have reached out to [redacted] regarding this matter and are awaiting her response.Best,Robert A[redacted]

Origami Owl Living Lockets has a poor quality product for an expensive price. My daughter gave me one for mother's day only 8 months ago, and the material coating on the inside rim of the locket has worn away. This is a place where hands do not touch it, but it looks like it has flaked off. We have called the company in trying to get this resolved as we are only wanting a replacement, not a refund, but they have said, so sad but too bad. You only have 90 days! They do not stand behind their product and obviously they know they have a poor quality product otherwise the warranty would be longer. 90 days is nothing and there is absolutely no restitution. They don't care. This is an expensive product and they have made their fortune and that's all they care about.

My boyfriend bought me an Origami Owl bracelet a week ago. It has broken 3 times since he gave it to me and now is lost. Pretty annoying for a bracelet that cost almost $100 dollars. I thought this was a well manufactured product and is a shame that it is so expensive, yet so cheaply made. I will never purchase from this company again and am extremely disappointed in their product.

Review: I purchased three mini Silver lockets, three 7 inch bracelets, three seahorse charms and 3 anchors. When order was received on or about 7/5/14, seahorse charm did not fit in locket and sales consultant didn't advise. I bracelets worn and half of the crystals fell out. I contacted via telephone the sales consultant, [redacted], who did not return calls for over a week then called and left an[redacted]# for me to call - after 20 minutes on phone I was told they couldn't help me. I left another message for consultant who had someone contacted me via email said she was sending me [redacted] label - week later not received, spoke with another person, something 4 days later - no return label, then finally on spoke with customer service rep [redacted] who got me "return form" (which actually was a replacement form) and [redacted] label. This was on 8-22-2014. Items returned and received by Company who sent me an email on 9/8/2014 that it was past 30 days (they have items) and can not issue refund or replacement although they have items and it took me three weeks to get HELP! Note each of the last three customer service reps looked at my order knew there were issues NEVER said items couldn't be returned, sent me form and label, now has items and I am supposed to be out over $156 plus tax not to mentioned approximately a hour and half of my wasted time on the phone.Desired Settlement: Credit back to my credit card.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I found your returned items order # [redacted] and found we issued a refund back to your card on file ending in [redacted] totaling $180.33, OriginalTransID=[redacted]. Please see attached screen shot for your convenience. I am requesting if there is any other issue you are still having with this refund. If you could kindly please email me directly at[redacted].[redacted] with a description of what is still outstanding I will be able to further look into this concern.Thank you for your assistance and patience while I further look into this matter.Career & Guideline Support Team[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

The business has issued me a refund.

Regards,

I placed an order with origami owl and waited 2 weeks for my order. Rep never told me about the 5 day ship out time. I then receive the orders and after a few days my chain tarnished and marked my neck. I called company and they said they cant do anything about it. That is was passed 30 days. I stated that the rep said there was a lifetime gaurantee. They said no that is not policy and that it's only 30days. Their customer servce is terrible and your on hold for so long. I ended up throwing out the chain. That was a lost of $20. My advice is to buy from South Hill Designs, they have better products.

On 10/26/13 I ordered a necklace from a designer in the field. A week an half went by and no necklaces in the mail so I called her and she explained to me that they have a new system and that things where behind, and then that's when she mentioned to me that she forgot to give me the 30% so she would cut me a check 11/7/13. I finally received the necklaces. Another week went by and no check in the mail. I called the field designer 2x and no call back from her. In the mean time I called the company to do a complaint, the lady took my info and I was given a complaint reference number was told that someone would call me back in 24-48hrs. I called about 48 hrs and the girl told me that 24-48hrs is 6 days. So I gave the lady my complaint number and it was not even the right complaint it was someone else. So I asked for a supervisor, she told me I needed to make an appointment with one. I told her that is not going to happen, so she stated to me she would have one call me back that night and I will say that never happened. I have contacted this field designer several time with no response back. I have spent at least 5.5 hours on hold just for a rep to pick up the phone. This has been the worst customer service that I have ever seen. I will never deal with this business ever. And as of 11/23/13 I still have not gotten my check from the field designer.

Review: I was led to believe if I ordered this product it would ship 3-5 business days so I could receive by a certain day. After I ordered online I was sent a receipt stating it will be be packed and shipped 1-2 business days. It has now been 7 payment has been processed and no confirmation of order fulfillment. I contacted customer service after the five days and told be is in the process of being fulfilled. I tried again a couple days later and now I get no answer. Whatever that means. Now reading all of the complaints (which I should have done to begin with) I am certain I will not receive this product on time if at all.Desired Settlement: They need to restructure their business practices.

Business

Response:

Good Afternoon [redacted]

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed your complaint for order #[redacted] and found the order has already been shipped out and is set to deliver on 11/08/13. [redacted] Tracking #[redacted]. I have attached a screen shot for your convenience. Please advise if you have any further issue with your order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased jewelry in June through an Origami Owl representative, [redacted], [redacted] She deposited my $92 check a few days later on July 2nd. There has been little to zero communication and when I do finally hear back from her, the response is always the same. The product is on the way, and I will be distributing this weekend. She does not provide appropriate contact information (phone number or personal email) and claims the emails sent to her work email, end up in her spam account. I called Origami today to try and reach someone and someone took down all of my information and gave me an investigation number and promised that compliance would be in touch. No one has called me. The investigation number is #[redacted] It's very disturbing that someone can collect checks from people and not deliver the product, as well as not communicate with a proper way to reach her in case there are any issues/concerns. At this point, I am no longer even interested in the product and would happy to get my money back.Desired Settlement: $92.13 just return my money and forget trying to get the product. At this point, the standard answer is that the product is here and you will get it this weekend. I have been told that 3 x now, and no follow-up and no product. Please help.

Business

Response:

[redacted]n,

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and found only one party dated from June 27th ([redacted]) that was held by the Designer [redacted] #[redacted]. There is only one order from that party that has been inputted. I will reach out to the Designer for clarification on this concern. Please allow 48 hours for a response from the Designer. To fast track this issue I would like to confirm the items you have order with their corresponding SKU #s and if you could please provide me with your proof of payment via copy of check or bank statement. You may contact me directly at [redacted]. Once we have received confirmation we will be able to assist you further.

Thank you again for your assistance and patience in resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I hosted a part on April 21st and my designer said she turned the order in on the 26th and that our jewelry would be in by Mother’s Day. Getting close to the wire with no info, I called customer service a few times with no answer. When I finally got ahold of someone she told me that I needed to send an email to the company (which I did). I emailed customer service numerous times. The last time was May 10th. I didn't get a response until May 20th stating that my order had been delivered to my Owl Origami designer. She received the package that day, but many of the charms were missing. It is over two months since I held my party and I am beyond aggrivated. They have my money and now I would like my product! The emails are not working, the phone calls are not working...please help! Also, everyone in my party was told they would be receiving a free gift from the company since our order was not in my Mother's Day - I would like those as well! We deserve better!!Desired Settlement: I would like to have the missing charms that have been emailed to the company by me and by my Owl Designer (Brandy Clegg). I would like to get the free gift they promised. I would like an apology for all of the hassle and honestly - I think we all deserve more than one free item for having to wait this long AND get this involoved to get our PAID merchandise!

Business

Response:

Thank you for bringing this issue to our attention. We apologize however somehow this issue was overlooked. I have reviewed the customer [redacted]’s order and I have found the item she is referring to along with the free gift was on back order. She should have received a notice of this in her original packages that she received on the 17th and 21st ([redacted] Tracking #s: [redacted], [redacted]). The items that were on back order (Item #DG1018) and her free gift (Item #HE1001) were sent together via [redacted] on June 8th and were delivered on the 11th at5:08pm. I am attempting to request for Revdex.com to reopen this issue and be able to reach out to the customer. Please let us know how to resolve this issue. We appreciate and thank you for your assistance.

COMPLIANCE DEPARTMENT

Origami Owl®

Phone 480-339-4447 | Fax 480-899-9707

E-mail [redacted]@origamiowl.com

Website origamiowl.com

So sorry I forgot to add the [redacted] tracking number in the previous email. [redacted] Tracking number # [redacted]

COMPLIANCE DEPARTMENT

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[They provided me with a tracking number in which my order was supposedly sent to the Jewelry Designer - not me - and did not offer to fix the problem. I attempted to call the number listed and was told that Lauren Bunnell is not currently in the office. I will keep trying to call back.

Regards,

Business

Response:

Oh maybe the numbers were entered incorrectly. Here is an attached screen shot of the tracking number we provided in the previous email. The order is expected to arrive on Friday, July 19th.

Tracking #: [redacted]

COMPLIANCE DEPARTMENT

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Business

Response:

[redacted],

I have reviewed the response from the 18th and attempted to respond however I am unable to via the Revdex.com website. I was informed by [redacted] in our Designer Care department that we would be refunding you the order #636291 due to the lengthy back order of items. We credited you in $25.00 in hoot loot and are sending the June Heart Birthstone (CH3018) and Gratitude Tag (TAG117) as thank you/apology gift. As of the last conversation with [redacted] we found that this issue was resolved. Please provide us with any additional information on how you would like to proceed.

[redacted]| Compliance Coordinator

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is the most incompetent company I have ever dealt with in my life and at every level of the company. The products are adequate (if one receives what they actually ordered), but the customer service is BY FAR the worst I have ever had to deal with in all my years; it actually is nonexistent. The customer service agents have a response line to respond for every question, but it never deals with the issue. I placed two orders in May with great hopes for a new business relationship. The first order I placed arrived in a timely manner (more on the problem with this order in the next paragraph). I then made a second larger order and couldn’t get any information on when it might arrive. Emails with no response followed by phone calls telling me that I would be contacted within 24 hours to tell me what the delay was. I didn’t receive a phone call ever. The order eventually came and it was missing [redacted] (necklace) with a little note saying that I would eventually get it. Great. I have called and am told that there is no way that they could ever tell me when I will get it. They have confirmed that they are in stock now and I will get it, but they don’t know if it will be this month, or the next, or the next. Been a month and still no necklace… Completely unacceptable.

Back to my original order, when I received the product [redacted] (yes, the same kind of necklace in the first order), it broke the first time it was put on. I called to find out what to do and was told I would receive a form in the mail to fill out and send back. I waited and didn’t get a “form” so I called and was told something totally different (that is what happens, I have spent over 6 hours on the phone talking to people or on hold for this and another orders and the information is always different). I was told that I must send in the broken piece and then a replacement would be sent out. I had tried emailing to talk to customer service, but in the 4 weeks since my initial email I have still never received one email back but am told every phone call that I shouldn’t email because they are thousands behind. I contacted by phone to make sure they received the product. They did and told me that it was in the warehouse to ship out. Great! Then the gal told me the product and I said, “That isn’t what I sent back.” They were getting ready to ship a LOCKET and not the necklace. She said it could be corrected and it would be sent out. I said “fine” as long as it was to be sent out NOW. She then informed me I would have to wait to receive the wrong product then I WOULD HAVE TO PAY to have it shipped out and then they would eventually send me the right product. (I would have to pay for their incompetence!!!) I informed her that this was totally unacceptable and she said there would be “urgency” on this matter and I would be contacted by upper management right away to take care of this. I told her I wanted to speak to a supervisor and then the supervisor told me that I would be getting a call from corporate ASAP. I asked her if it was hard to say something like that when there was no way it was going to happen. She told me she guaranteed it would happen. This was last week and still no call, SHOCKER!! I don’t ever want to hear the name of Origami Owl ever again. I want a full refund on everything I ever ordered because 2 of the 3 necklaces are still incomplete 6 weeks and 4 weeks after order and the time wasted with "customer service". Shame on this sorry excuse of a company and this company is the first time I have ever contacted the Revdex.com to complain. That should speak volumes on how frustrated I am.Desired Settlement: I think at this point that there is no choice, but a full refund. Anything less is totally unacceptable.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, there was a replacement delivered to you on May 28th, 2013 at 1:42pm (CN5006-Order#[redacted] for the LK1013- order#[redacted]) and also a Back ordered (from order#[redacted]) item sent to you on 05/30/2013, tracking # 94[redacted]96

If you have any additional questions or concerns, please contact me at [redacted]

Thank You,

Origami Owl®

Phone ###-###-#### | Fax [redacted] E-mail [redacted]

Website origamiowl.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The constant promises of calls and emails that were never returned along with the ruined birthday surprises and Mother's Day gifts make your half-hearted apology a joke. This "apology," if you want to call it that is totally unacceptable and does not begin to take care of the grievance you have caused.

Regards,

Review: Bought an item as a gift. It was returned. I received an email saying they had received the item. I have yet to receive credit for this item. I have called at least three times. Yesterday was the last time I had called was on hold for 33 minutes. They said they would call back and promised it would have been yesterday which was January 17th. But I have yet to hear from them I have emailed more than once and the emails are all returned saying undeliverable.Desired Settlement: The amount credited to my account because I am going to be stupid enough to order one more item.

Business

Response:

Dear Revdex.com,After corresponding with [redacted] about the matter, we were able to assist her with the return and have a replacement/exchange ordered. The new order will likely be shipped out today.Thank you,Robert A[redacted]Origami Owl, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I will wait until I have the item to let you know of my response.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received an living locket as a gift for christmas. The locket was broken. I contacted a designer to help me replace it. Her name and ID number is [redacted] #[redacted] servicing [redacted], **. I have been emailing her back and forth with ordering a new locket. She was given my address, my mothers address and my credit card information and I have still not recieved my locket. It has been two months!! I have sent multiple emails and left phone messages and she will not reply. I have contacted Origami owl through their website and they have not responded either. I want my locket, and I'm not really comfortable knowing someone has my credit card information and is now avoiding me.Desired Settlement: I want my locket that got broken in the mail replaced.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I attempted to locate your information in our system but was unable to verify an order number linked to the email address provided in your complaint. If you could please contact me directly at [redacted].[redacted] with your order number so I may further look into this concern. If you Independent Designer did not provide you with an order number, please provide me with a copy of your order form and proof of payment (i.e. cancelled check, bank statement, [redacted] transaction, etc.) which confirms your transaction with one of our Independent Designers. I appreciate your assistance and attention in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

This has been the worst experience I have EVER had with a company. First, I purchased my items at a party my sister had. It was August 10th or so. This was a birthday present to me as my birthday was August 17th. I STILL HAVE NOT GOTTEN MY ORDER. My cousin was the host of the party and it wasn't until WEEKS later that they contacted her saying the forms were filled out wrong in some way AND that they didn't have the charms I and my friend wanted! They told her that the items would be there within 2 days and she PAID OVER $30 FOR 2 DAY SHIPPING!! It has been OVER A WEEK and she still hasn't gotten them... and they reassured her it had shipped and was in transit. SHE CALLED TODAY AND THEY NEVER DID. They still have them because they were STILL waiting on this from back-order!! Now, we're waiting even longer and "supposedly" they'll be here in 2 days. I don't believe it! All the company has offered us is one free charm each. I've spent over $30 and it's been ALMOST TWO FREAKING MONTHS. This is pathetic! I can't even go on their site and complain because I need all these numbers from the order that I don't have. This is just down right ridiculous and I will NEVER order from them again... and my friend was going to host a party and she no longer is! Thank goodness. Our free charms probably won't be here for at least another damn month. Stay away from this company. It is NOT worth it.

I hosted a party for this company and three of my guests had their chains break within the first week of wearing (and purchasing) these chains. One guest's locket broke with the glass falling right out of it. The chains were replaced however not the locket because the guest had tried to glue it back in...etc. So now here we are 8 months later. I also had bought my daughter one with a medium locket and some charms. I spent quite a bit of money with this company. I only allow my daughter to wear it for special occasions so she had only worn it 3 times when the chain broke and the locket fell to the ground and the glass smashed. I knew I was beyond the three months so I wasn't looking for a replacement but a bit of courtesy. Maybe 10 or 20 percent off...free shipping for one locket...something. (I wouldn't go near their chains anymore.) They were very rude and unapologetic with a flat out "no". I will be sure to repeat my story on Facebook and twitter. Really, Origami Owl, over a couple of dollars. Cheap company with cheap products!

Review: I had a jewelry party with several women/friends/ Consultant was [redacted] of [redacted]. The terms were for placing an order we would all get a $5 holiday charm - we did have to buy $50 worth of stuff to get this charm so seven people qualified for the charm; we all picked a SNOWFLAKE. A week later, [redacted] dropped off everyone’s order and said the holiday charms were on back order and to just have everyone pick out a ANY $5 charm and she would substitute in place of the holiday charms. I have all the emails that confirm this. I sent the order to her on 11/30. I then checked in with her on 12/11 to see where my order was at as it had been nearly 2 weeks. She stated they would come tomorrow (11/12) and that she would drop off in my mail box. I arrived at my house that night to find a bag full of "gingerbread men". This was not what we had agreed on and not what she had promised. This is theft by deception in many ways! I quickly emailed her and she told me a list of lies and that if we didn't like them to just throw them away. I'm not sure what kind of business is being ran but lying to sell something is illegal especially since I have it in writing!Desired Settlement: I'm asking for the Snowflake charms we were promised or the order we placed in replacement of the holiday snowflake charms. We are only talking about $35 here and she is being unreasonable and being dishonest. I also ask that she not be able to sell for the company any longer as she is clearly not business material and she misrepresents the company!

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requesting additional clarification. If you could please email me directly at [redacted] with your correspondence emails between you and our Designer. I have reached out to Designer [redacted] to address this issue and follow up with you and myself within 48 hours. If no action is taken from our Designer I will be able to assist you further.

Thank you for your assistance and patience in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below.

[I will accept once Origami Owl has responded to the private email I sent Lauren.]

Regards,

Business

Response:

Good Afternoon [redacted]:

Per our previous conversation via email I requested a 48 hours time frame from 12/17/13 for our Designer to reach out to you and myself to attempt to resolve this concern. As a Direct Sales company we must reach out to our Designer first for them to attempt resolve these issues. If no action is taken Origami Owl will be able to assist you further.

As stated previously I will follow up with you via email to [redacted] by close of business day tomorrow with updated information.

Thank you for your assistance and patience while resolving this matter.