Origami Owl

I was a designer for Origami Owl. I had numerous issues with my mentor and contacted "The Nest" about it. I had another person, who was wonderful, helping me with what my mentor should have helped me with. I requested to be switched to that fabulous lady and OO would hear nothing of it. So I pushed on and recruited. Because of the wait list all of my recruits started getting cold feet and backed out. We are talking over a month wait. So, I started researching and found out that even though I was told "This is a new company it isn't about instant gratification," this company had experienced the exact same issues for the past huge holidays since they opened! WHAT?????? A two year old company should have had that all figured out. I also placed an order before Mother's Day and needless to say my gifts were late! I guess I didn't qualify for the free gift because I was a designer! So, I chose to go with another company, [redacted], and I am blown away by this company! They care about your growth and have steps in place to ensure no customer of theirs goes through anything that Origami Owl has put them through.

Review: I placed an order with origami owl on Nov 1 2013. When I received my order I was missing 1/2 my order. I called every number I could find to get ahold of someone. Several of the numbers just hang up after you enter your order number. The other numbers put you on an indefinite hold. After holding for 40 minutes several times I have come to the conclusion this business is a scam and have no intention of making sure their customers are satisfied. I ordered these items for my mothers birthday and spent 100 dollars and still have no present to give her. Ialso asked for exspress shipping and didn't receive what they did send for over a week.Desired Settlement: I want the items that I PAID FOR! I also think I should receive a refund since the process of this was so unsatisfactory. I will put a list of the items I didn't receive. I do not believe they should be able to conduct business in this way.

1 Silver January boy birthstone charm order # [redacted]

1 Silver December boy birthstone charm order #[redacted]

1 Nana heart in silver order #[redacted]

2 Wedding Ring in silver #[redacted]

1 Medium silver locket #[redacted]

2 Silver ball station chains Order #[redacted]

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] and have completed a Missing Items form for the order for the following items: 1- [redacted], 1- [redacted], 1- [redacted], 2- CH9019, 1- [redacted], and 2-[redacted]. Please allow 7-10 business days for processing plus shipping time.

You may contact me directly with any additional questions or concerns at [redacted]. Thank you for your patience while resolving this matter.

Just wanted to let Origami Owl know they are an amazing company! I recently ordered my mother a necklace and the entire process was simple and all my requests and concerns were answered. Staff is efficient and polite. Thank you again for having one of the best customer service groups I have ever interacted with.

Review: I placed an order with Origami Owl on 5/1/13 for the amount of $46.53. After approximately two weeks, I still had not received my order, granted my account was charged immediately. I begin to call the company on the 10th/13th/14th of May after I had not even so much as received an email regarding the shipment or status of my order. When you call the 800 number listed on their website during that time, it would ring and ring and then place you on hold for up to an hour and then eventually disconnect the call. After never successfully getting though and being able to speak to a live person, I sent an email on May 14th requesting that my order be cancelled as I has heard that they were having complications in with shipping and fulfilling their orders. Finally, on the 17th on May I receive an email (note signed by a specific name, only by "your friends at Origami Owl") stating that they were "sad to hear that I wanted to cancel my order and they would process my refund in 3-5 business days." On the 24th of May, after I checked my bank account and learned that I had not received my refund, I called again to their 800 number listed online, only this I was able to get through. I was told that "technically today (being the 24th) was the 5th business and it was possible that my bank had not yet processed it into my account. So to give them the benefit of the doubt I wait yet another week now making it 10 business days (9 if we do not count Memorial day) and I still do not have my refund. I have spoken with my Bank and they do not have any pending refunds from this company. Again, I called Origami Owl and was told by the representative that actually it takes 7-10 business days so clearly their own employees are unsure of their own refund policies. I advised her of the situation and the discrepancy and asked to speak to someone (i.e. customer service) that could help me better with this situation. I then was transferred to a customer service representative, who seemed to know more of the policies and advised me that she would be sending my "order" for review by corporate because she was unable to explain why at this point I did not have my refund. I have expressed my deep dissatisfaction with this company and asked that each representative rely that to whomever, whether that be corporative or whoever seems to care enough to do something about it within that company and yet it seems that nothing triggers any sort or urgency to fix outstanding problems or even try to discover what is going on. I have filled a dispute with my bank however, again all of this takes time and is I could just receive answers from the company that caused this, this situation would not be at the magnitude that it is.Desired Settlement: All I am asking and have asked this entire time is for my money back, which I feel is not unreasonable as they were unable to fulfill the order which forced me to cancel.

Business

Response:

Hi [redacted],

Thank you for bringning this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently on improving all aspects of our business.

According to our records, your order #[redacted] has been cancelled in our system as of 05/17/2013 and was past on to accounting to process a refund in the amount of $46.53. Unfortunately, I am unsure as to why your order has not been refunded yet. I have emailed accounting again to inform them about your order. I will send you another email as soon as I get confirmation that the refund has been processed, which would probably be by the end of today. Please allow 2-3 business days for this transaction to be seen on your statement (Depends on the bank).

If you have any addtional questions or concerns, please contact me at [redacted]@OrigamiOwl.com

This business should be shut down immediately ! The product is crap, the business ethnics are poor, and there is no professionalism whatsoever !!

This young girl Bella that supposedly started this company to Buy herself a car, should be ashamed, and disregarded on any level !! Pathetic person taking advantage of people !! Stop this business !!

Review: I ordered some products from Origami Owl for Mother's Day and I emailed them to see when my order should arrive because it was taking longer then their website claimed. They emailed me back saying that I would get the order before May 8. I did not receive the order until May 13. Once my order came in, I checked the contents and it was missing a December birthstone. I have emailed them twice about this and I have still not been contacted by anyone from the company. I also called them and I was on hold for almost an hour and nobody ever answered.Desired Settlement: I am just wanting the completion of my order. All items should have been in the package.

Business

Response:

Dear [redacted],Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with the company. At this time I would like to assist with resolving this issue in an efficient and timely matter.I have reviewed your complaint and will immediately notify Origami Owl's Designer Care representatives to have them ship you out (1) [redacted] - December Crystal Birthstone by Swarovski® - Blue Zircon.Should you have any further questions, please contact me at [email protected],[redacted]| Compliance Coordinator Origami Owl® Legal Department[redacted], [redacted]CONFIDENTIALITYNOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, LLC, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: On October 17, 2013 I placed an order with this company (Origami Owl) for a locket. I received an email confirming the order and stating that the item would be packed within two days and would be received in 10-15 days after that. On October 21, 2013 my credit card was charged for 115.01. On October 29, 2013 I completed a Contact Request Form via the website to request order status information. I received an email that stated that I selected 10-15 day shipment and the order would be received. On November 12, 2013 I completed another Contact Request Form requesting order status information. I included order dates, etc. I received a return email from one of the lead customer service representatives stating that the order had never been processed and would be shipped immediately. On November 21, 2013 I called the customer service number and after a 45 minute wait on hold, I spoke with one of their customer service representatives who expressed surprise at the amount of time that it had taken to process the order. I informed her that I was no longer interested in the product and wanted a full refund. At that time I was informed that she would complete the request and if the "refund was approved" I would be contacted. I also completed another Contact Request Form requesting full refund, outlining previous contacts and emails and expressing displeasure and satisfaction. I have not heard from them since. I submitted another Contact Request Form, this evening (November 29, 2013) again requesting a full refund.Desired Settlement: I want my money back.

Business

Response:

Good Afternoon [redacted]l:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted]. I can request a check refund in the amount of $115.01 issued to the address of your choice. Please contact me directly with your shipping address so I may submit your request.

Thank you for your assistance while I resolve this concern.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. As requested from the business response my mailing address is [redacted] I did receive an email confirming shipment of my order with shipping and tax credited. I have not placed any additional orders and do not wish to subsequently be charged for this order, should anything arrive.

Regards,

[redacted]l [redacted]

Review: I ordered 3 medium silver lockets WITH crystals (order number [redacted]) from this company about almost 4 weeks ago. What I received in the mail were 3 lockets that I did not order. I have called the customer service line 4 times and have spoken with someone each time, after waiting at least an hour on hold each time, and every customer service representative have all stated that I will receive a return shipping label via email within 24-48 hours. I have waited at least 4 days to call back telling them I still have yet to receive the pre-payed label to return the items for what I actually ordered. The last time I spoke with someone was on 11/19/2013 in which case I asked to speak to a manager. This person told me again that she would personally make sure I received the label within 24 hours and it is now 9 days later and I have yet to get the label to return these items so I may be able to receive the correct ones. I don't know what else to do at this point because they are supposed to be gifts for Christmas and they are not the correct ones. I just want some way of fixing the problem.Desired Settlement: I want to be able to exchange my incorrect lockets with the correct ones that I actually ordered (which were more expensive that the ones I received) and be done with this situation.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested a prepaid shipping label sent to [redacted] with [redacted]racking #[redacted] Please email me directly at [redacted] when the items have been shipped so I may tracking this information for you. Once we have received and processed the return I will be able to assist with replacing your lockets with the correct items.

Please contact me directly with any further questions or concerns. Thank you for your patience while I resolve this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On May 19th, 2013 I placed an order through a friend of mine who was having an Origami Owl Party, the designer was [redacted] On June 5th, 2013 [redacted]ashed the check and failed to submit our orders or provide the funds to Origami Owl so I could get my order. Beginning the first week of August I began contacting Origami Owl about my complaint and how I had paid for the product and not received it. They stated I would hear back in 48 hrs in regards to solving this issue, I never head back. I did provide proof of the order and cashed check. I began calling on 09/10/13 to try to get this settled, it took two tries before the process even started. On 09/13/13 I spoke with a representative who started the process for me and again was told 48 hours, I called 09/18/13, no updates available, they were still working on it, same answer was giving to me on 09/24, 09/26, 09/30, 10/3, and 10/4. I have all of the names of the people I have spoken to and times as well. On 10/4 I was explaining to the representative how upset I was with their lack of customer service and help and that I was utterly disgusted with the company at this time and I was unsure if I should take legal action at this point. She then informed me that she was going to 'release the call' and hung up on me. I remained very professional throughout the entire process, was respectful and did not use any foul language at any point. I feel that they company is refusing to help me and they have very poor ways of dealing with their customers. A customer should never be hung up on unless they are being vulgar or threatening, which I was not. I also do not think a company should be allowed to not give a customer product they paid for, regardless if the company never received the money, they should have to stand behind actions their representatives take. I am thoroughly displeased with this company, the lack of customer service, and the fact that I have not received product I have paid for.Desired Settlement: I would like either a refund of the entire amount I paid or receive my product in a timely manner, which by the way should have been months ago.

Business

Response:

[redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the compliant for order #[redacted] and found that you request either the product or a refund for the order. I would like to confirm which you would prefer to receive. Please contact me directly at [redacted] so I may assist you further.

Again I appreciate your assistance while I resolve this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I fell in love with the living lockets and finally after going back and forth and then saving I place a $200 order on May 1st. First off items on the site wouldn't let me order cause they were on backorder. Ok that's fine. I ordered what I could. Never had an itemized receipt (ok that's fine too I saved a screen shot) BUT I picked 7-8 day shipping. ELEVEN days later after many calls/emails with NO response and waiting 20+ mins each time I called and never even getting a person. They shipped my order overnight. Thanks... yet it was only HALF my order. I called that following business day to find out why no answer, asked my consultant who's site I ordered and she had to do a lot of digging through the system because they changed it on her yet again, she finaly found it and three days later I had my answer. Ok they were on backorder yet that VERY day all of a sudden two of my items were "found" said the lady that called me back and shipped overnight as well. I'm writing to say it is now June 5th and I STILL don't have my entire order. I have records for two weeks straight calling every day. And their automated system would pick up and would put me on hold. I sat there every day for 20+ mins waiting on representatives that never answered the phone. The one time I held out 45 mins thinking SOMEONE may answer. 7 days ago I called to find out about my last item and actually had someone answer the first time I called. Imagine that!! She told me it was packed and fedex was coming at a certain time that day to pick up their packages for shipment. I still haven't received it. I called just now and she gave me a tracking number that's through USPS BUT they have no record of it on their site. I'm not sure what's going but I will NEVER do business with them again. I am very sad this was such a horrible experience. I placed a large order in my opinion and expected them to at least get their stuff together correctly. I am a consultant for another business and would be mortified if this was one of my customers.

I was very excited about having an Origami Owl party. I had a lot of people order from them however the orders came to my house to help my guests save on Shipping. When I received the items they were all addressed to me. It was a nightmare trying to figure out whose order was whose. Then, when I opened my order I was missing half of the order. One of my guests bought necklaces for her three daughters and half of the order did not show up. She missed giving her one daughter this gift for her birthday as it had not arrived. People were counting on these orders for Mother's day gifts and most of them were ruined.

Five out of the 10 guests I had attend all had something wrong with their order. We have tried over the past two weeks to contact the company however the hold times have been in excess of an hour and half. We have yet to hear anything from them to help us resolve our order issues. In some instances my guests received the wrong chain and were hoping to give these gifts as Mother's day presents. It's been an awful experience that I hope ends soon however there is no relief in site as we cannot get through to the right people for help.

It's such a horrible feeling to not get the help you so desperately require. I feel awful for having these people attend a party where they were guaranteed to get their purchases only to have them have to go through this ordeal. I won't be ordering anything from Origami Owl anytime soon.

Review: I began a party ( number [redacted]) with my designer, [redacted], a friend, in April 2013. The orders were to be in by 4/29/13 for guaranteed delivery my Mother's Day. The order went in on 4/27/13.

On 5/2/13, [redacted] told me that Origami Owl refused to do a fast ship for a party. She had not yet received any confirmations that it had been received.

On 5/6 she tried to call them again and at 6:21 pm she'd been on hold for 27 minutes and 37 at least by 6:30. I have text messages to record this.

As of 5/7, no response. On 5/7 I tried to call the customer line myself, had ridiculous hold times. I eventually got someone who said they couldn't help with the party and gave me what was supposedly a corporate line. It was a fax machine. On the same day, [redacted] advised she couldn't get a reply via email or a voicemail to leave a message.

On 5/8 I received word that one of my friends had received contact from Origami about her issue, which, to this day, has not been resolved as they never sent the necklace. Same day, nothing received regarding ship dates.

Obviously, they missed the Mother's Day promise. [redacted] advised me that they had a 500% increase in orders coupled with a labor strike in China where some of their items are made, which caused this massive backlog of production...and apparently their refusal to communicate with their customers or designers.

Finally, on 5/14, [redacted] sent me an email that she got something in. There were several items shorted (4 necklaces) and others backordered. They also incorrectly shipped an order directly to [redacted] that should have been sent to a friend in Nashville, TN.

On 5/16 I received a text from [redacted] that they would not be answering emails from 12a-12a 5/16-5/20 as they had apparently received 3000 emails.

On 5/28 [redacted] confirmed on order that had been lost was submitted.

On 6/2 we recieved the missing chains. We were still missing one entire order and several backordered items, as well as a locket to complete an order.

At some point, [redacted] had submitted a request to change the address to which the items were to be shipped. This was not acknowledged or updated as we subsequently found out.

I called on Wed, 6/19 to speak with someone to get all of this resolved. The order placed 5/28 is still missing, which is far over when they promise....most of the time 2 weeks is max. I spoke with a young lady who was not able to assist me at all other than to tell me that a shipment had been delivered on 6/3/13. This was sent to the address [redacted] had tried to remove and replace with a different one. I asked to speak with a manager who, after hearing my ordeal, said he wasn't able to help me with the party issues and that he would have to escalate my issue to corporate. Both the rep and the manager tried to place the blame on my consultant. I emphasized MULTIPLE times that it was NOT her fault as she couldn't get any response from Origami at all. I talk to her all the time. I requested a call back within 24 hours or I would be placing a Revdex.com complaint. He said he couldn't assure a callback within that timeframe but that he would escalate it.

I did not receive a callback, but I got an email from [redacted] stating: "Hello Heather, Thank you very much for your patience. I went ahead and contacted your designer regarding your order. Please expect her to contact you shortly to get this resolved for you. Have a Hoot-iful day, [redacted]. |Origami Owl Care Team"

When I tried to reply that this was NOT the issue, I got a reply that the email address [redacted]@origamiowl.com was no longer valid and re-directed me to a form on their website. I did not want a callback and while they DID need to contact [redacted], it wasn't her fault.

She said they sent her an email that indicated she still had my items and needed to get them to me. She also stated they had NEVER responded to her email from over a month prior.

To date, I am still owed one complete order (placed 5/28/13) and a few charms. My hostess order has yet to be placed because they cannot accept it until my party is over. [redacted] did indicate that apparently something has been shipped but has been lost in shipment. She said she would try to call them today, 6/24, and find out what to do.

In addition to the calls and emails, I sent a message to the Corporate Facebook page on 5/8. On 5/12 they replied and advised me about the 500% order increase. In that email they stated anything not received by Mothers' Day would be shipped out "first thing this week." Didn't happen. On 5/16 I wrote back about the shortage and missing items. On 5/18 they replied that they were responding to emails and thanked me for my patience. HA. On 5/28 I emailed them again asking for something to be done. On 5/30 the response indicated they were sad I had such a bad experience and assured each of my customers would get a special gift. NOTHING RECEIVED. On 6/15 I told them I was still missing the locket and a complete order as well as other charms. On 6/17 they told me to call 888-611-2424 or the form on the website. On 6/18 I replied that I hoped I got a human this time. After I called on 6/19 I sent a message back about no callback received and the incorrect email to [redacted]. NO REPLY.

I have never, ever had such a bad experience with anything in my life. Their customer service relations are very shady and [redacted] and I have had endless stress and frustration with this. I have purchased several hundred dollars worth of product before this happened, but it certainly will be the last I spend after my hostess order is resolved.Desired Settlement: I want the rest of the orders, along with my hostess credits, delivered to MY address within 2 weeks. I want each of my party participants to receive a $25 credit for items they can purchase individually from their site (which seems to work just fine) and I want an additional $25 for myself and Cindie for having to put up with their crap. Over two months to get chains, lockets, and charms is absolutely ridiculous, especially coupled with their HORRIBLE customer service.

Please note that ALL OF THIS WAS PAID IN FULL via credit card or check, so these people have been waiting for months on items they've already paid for.

Consumer

Response:

First, let me say that a representative named [redacted] FINALLY helped me finalize my order and get the backordered items taken care of. They are supposed to be delivered today. Once I review them, I will let you know if this completes the orders.

All items were placed under the order number [redacted] which was for my party.

The shipment on 5/14 was the first one received and it was vastly incomplete, missing 4 chains and several items. Neither [redacted] or myself was able to reach anyone due to long hold times. She received an email that they would be responding, but to know knowledge, have never done so.

Second, [redacted] stated that Origami was supposed to send all of those effected by their poor planning a free gift. Nothing has been recieved. I requested in my complaint that everyone receive a $25 credit for product. I feel this is only fair considering what they've endured.

Review: I ordered product on 11/11 and received it about a week later. One of my items was broken right out of the box. I returned several items on 11/24 and received my first refund over a week later on 12/2. I decided I didn't want the rest of the items I still had and returned them around 12/7 (can't remember the exact date, but 12/7 would be the absolute latest it was sent back). I still have yet to receive my refund, but the distributor/designer I originally ordered through said she got her part of the sale taken out on 12/11 and I should have received my refund then. I still have not. I have tried calling Origami Owl multiple times and have been on hold for over an hour and I have yet to talk to a human being.Desired Settlement: I would like my money refunded and for the company to seriously work on improving their promptness with customer service care.

Business

Response:

Dear Revdex.com,Please note that we have reached out to [redacted] on this matter and are awaiting her response to make sure all has been taken care of. Thank you.Best,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory. I received my refund to my bank account this morning. No further action is necessary.

Regards,

First I was referred to this company by a friend who ordeedr things for her mother with no problems, then I ordered about $100 worth of product through them for my mothers birthday, I received the first order and because of the description of the product I ordered the wrong product, the description was not fully understandable, in turn, they did make it right but sending out the correct one assuring me it would be overnighted to me and I would receive it by the day I needed it!, well I was lied to....... by customer service they just told me what I wanted to hear, they did not disclose the processing time of 3 business days and that I would not receive it on the day I needed it by but it would be the day following that I would get it !It was my mothers birthday present and now everything is ruined!!!!!!! I wanted to most special person in my life to have a very special personalized gift on her birthday from her daughter but turns out that's never going to happen thanks to the lies origami owl's customer service told me. THANK YOU for ruining my mothers special day!!! and a even bigger THANK YOU for lying to me, because nobody has the same information or reads the same employee hand book!! Some of the employees in customer service should be unemployed due to incompetence and the lies they tell paying customers.DO NOT BELIEVE THEM WHEN THEY TELL YOU WHAT YOUR WANTING TO HEAR IT COULD BE ALL LIES AND RUIN YOUR DAY OR SOMEONE ELSE SPECIAL DAY

Review: I ordered a product in January and never received it, I have been going back and forth with them and still no resoultionDesired Settlement: I just want my money back

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with your original order number so I may further look into this concern. Thank you for your assistance and attention in resolving this matter. Have a blessed day!Career & Guideline Support TeamLauren B.Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

NOW, I'M DISAPPOINTED!!! I have ordered from Origami Owl on a few occasions and have had overall a good experience EXCEPT TO TODAY!!! I ordered a locket on 12/15 for a friend for her birthday. It would've been a great gift considering what she has been going through lately. I wanted to uplift her spirits. Anyway, I ordered on 12/15 with overnight shipping. Looking at my tracking number, it says my package was delivered but I NEVER received a thing. The description says that they drop it off at my door which they have before, no complaints. But this time I haven't received a thing. I'm in fear that someone has stolen it but it has NEVER happened before. I tried calling customer care 3 times to see if they could help me but no response. Instead I get jingle bells for 30 mins, all 3 times I called. I am very disappointed and will NEVER recommend this company again!!!

This was the WORST customer experience I've ever encountered in over 40 years. Like many others I spent countless hours trying to place an order on Cyber Monday and receive my free gift. I finally was able to place my order at 3pm, adding on the free gift for my sister-in-law (or so I thought.) I checked my credit card in the evening to make sure the order went through as I didn't get an e-mail confirmation and it said the charge was pending. I called Origami Owl yesterday and they said the order didn't go through and the charge was denied by my credit card company. I then called my credit card company and they said they APPROVED the charge along with other charges I made on Cyber Monday from other merchants. The most FRUSTRATING thing is that I spent hours yesterday talking to first a supervisor and then a manager at Origami Owl and they both told me they could do NOTHING for honoring my order and free gift. They also mentioned other people had similar issues and they are making NO exceptions. Really? One manager told me he even checked with the finance department and they said that Origami Owl could not deny a charge. I have bought a ton of Origami Owl products for all of my family members and referred them to hundreds of people as I wear their products all of the time. If you didn't have the technical capacity to handle the sale, then shouldn't you have extended it beyond just one day? Please do not tell me to contact social care. I only want a resolution to my issue and am not interested in investing another minute of my time in this company.

I was sold a fake bracelet and charms from an Origami Owl designer named [redacted]

Review: Around December 24, 2014, I was checking my [redacted] card to see why I kept getting emails that I owed money. The last time I had even used the card was in September 2014 for my Origami Owl party, and then I planned on closing the account but I never got around to it. At that time I noticed a charge on my account for Origami Owl for about $260+ on October 24, 2014. That is not something I authorized to happen in October, because the balance on my card was supposed to be zero, as I paid it in full in September 2014 so that it could be closed. I contacted my credit card and they removed the charge from my account, but also sent a contact to Origami Owl about my dispute on the unauthorized charge.

At about the same time (December 24 or later) I also contacted Origami Owl to let them know that there was an unauthorized charge on my card and who the independent consultant was that handled my party in September 2014. They sent me back a message after about 2 weeks to let me know that I needed to contact the consultant and get a refund. (I don't understand when I told both the credit card company and Origami Owl that I disputed that charge as an unauthorized charge and who the consultant was so that Origami Owl could contact her for the money.)

I also contacted the Origami Owl consultant who told me after my party that she stopped selling the product and didn't have any sort of party or order in October 2014, but that she would check into it.

Just today I received a messaage on my credit card that Origami Owl sent some type of evidence in regard to the charge and that on the next statement they would be putting the charge back on my account.

So Origami Owl knows of my dispute on the unauthorized charge and the credit card knows of my dispute of the unauthorized charge, but yet I am blamed because of this charge I did not make, nor did I authorize.

Origami Owl even said that the consultant in question made the charges....................but in October 2014 it was made without my knowledge or authorization.Desired Settlement: The desired outcome I would like is that Origami Owl to contact the consultant in question under Case ID# [redacted] and get the money owed them from her, as they even said she is the one who made the charge. And I want Orgami Owl to withdraw the claim against my credit card. If the charge must remain, then Origami Owl needs to afford me the opportunity to get $260+ in merchandise. I did not authorize the charge, I have disputed the charge and I am not going to pay the charge either.

Business

Response:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted] with screen shots, images, or copy of the bank transactions in question so I may further look into this concern.Thank you for your assistance in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I had let Origami Owl know of the disputed charge, they could have done more to help me. As of right now I am expecting a check from Ms. [redacted] in this matter, but have yet to receive it. When I contacted Origami Owl, they appeared to wash their hands of the whole matter and put it on me. However, I alerted them to the fact I didn't authorize the charge and still it did not matter. I did everything asked of me by Origami Owl, including contacting Ms. [redacted]. They acted as though it was nothing they did, but when I notified them of the bad charge, they could have also taken steps to help me but they did not. As soon as I received the check from Ms. [redacted], I will consider the matter closed. Origami Owl was ridiculous with their customer service.

Regards,[redacted]

Business

Response:

Good Morning [redacted]:Thank you for your response. If you could please review the attached string of emails regarding this concern. We have pasted our response from 2/24/15 for your convenience.Thank you for your email and your patience while we further look into this concern. I have been advised by our Finance Team, Origami Owl is unable to remove a chargeback from your account. As the charge was considered a fraud case with your bank and the amount owed was disputed we have a reached out and address the credit owed to Origami Owl with our Independent Designer. Due to the confidential nature of this concern, we are unable to relay the outcome of how we resolve this concern with our Independent Designer. Again we appreciate your patience while we further looked into this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I started selling product for Origami Owl in March 2014, I was explained that I needed to sell 199$ to stay active. Needless to say I spent all this money on business cards and everything else to find out that I was mislead. The representation of this company is very misleading and the"Team leaders" or higher up are not trained ccorrectly. I feel like I wasted my time and money. AloI had along with that, my second large order came in for a party I had and not even 2 days later 5 of my customers prices of jewelry broke and she was so unhappy she refused to purchase jewelry from me again. The only thing a representative could say was that my team leader mislead me and that it was unfortunate that my customers jewelry broke. I don't think that's very professional and will never purchase jewelry from Origami Owl, nor will I continue to bring them money in.