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Reviews Origami Owl

Origami Owl Reviews (670)

Review: I went to an Origami Owl party in New Jersey back in November. It took 2 months to get my merchandise and it was not what I ordered. I returned it to the designer, [redacted], immediately and am still waiting for a refund over two months later. I called customer service on 2/10, 3/18, 3/24, and today, 3/25. Each time, I was told that the issue was being sent to compliance and I would hear something in 24-48 hours. I am still awaiting a return call. Today, I asked the customer service rep if they were associated with the Revdex.com. She said yes, followed by, "since you mentioned the Revdex.com, I have permission to disconnect this call." She then hung up on me.Desired Settlement: I am looking for a refund of the purchase price of $69.55

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and reached out to our Designer [redacted] to confirm the resolution of this issue. I have request [redacted] reach out to you and myself in the next 48 hours. As the items were not returned to Origami Owl we do not have a way to track your return. Can you please contact me directly at [redacted]@OrigamiOwl.com with a return tracking number to our Designer or receipt of shipment? Please also provide any additional information I may be unaware of.

Thank you for your assistance in resolving this matter.

Consumer

Response:

I received my refund check today in the mail and plan to cash it tomorrow. Thank you for your assistance.

I am extremely disappointed with Origami Owl.

On 5/12/13, my husband ordered a large silver locket, a chain, a silver L with crystals, a silver June birthstone boy, and a large silver Mama plate for me from Origami Owl. He received an order confirmation e-mail. We received the package on 5/24/13. However, the Mama plate was missing. We have called four times since then asking for the plate to be shipped and still have nothing, not even a confirmation e-mail, since the initial order.

He called on 5/24 and was told it would be sent out and it was not on backorder.

He called on 6/10 and was told it still hadn't been sent and it was not on backorder. They asked him for his e-mail address so they could send shipping confirmation.

He called on 6/17 and the employee filled out an online escalation form and told him it still hadn't been shipped and was not on backorder. He was asked again for his e-mail addresss.

He called again on 7/1 and was once again told it hadn't been shipped, was not on backorder, and that an e-mail was sent to coporate marking this urgent and was asked once again for his e-mail address.

It is now 7/9 and we are still waiting on the plate. Sending out a missing piece of a shipment should not take this long.

I was really looking forward to getting my complete locket and this matter and the way it is being dealt with has really soured my opinion of the Origami Owl company. I hope this matter is resolved soon. How many times do we have to be given the run-around before we get the plate we paid for?

Review: Hello, I hosted a Party June 2013. The designer was [redacted]n ###-###-####. I had a descent party and was able to earn a considerable amount of free merchandise. Following the party it was very difficult for me to order my merchandise. I had to contact the designer multiple times. I given her my list multiple times. Weeks past I knew she was sick with Kidney Stones and then I with Pancreatic Problems. When I finally was able to reach her to check on my free stuff I was told she lost my list...gave a new one. Misplaced again..Gave another one and told I did'nt spend enough that I still had a credit I said I don't care just order my stuff. As luck would have the school year starts and I have her daughter in class and still no merchandise . Endlessly asking, her saying she ordered but not in. I persisted endlessly with no luck I then turn to customer service who tells me Sorry can't help me for multiple excuses. First could not locate any designer under the name of [redacted]n, Than could not see me as a hostess, Than said they could help and would contact me back...Well after three phone calls totaling 5 hours on hold I am told Can't help me. I really want my stuff and I want Origami Owl to issue me the free merchandise I am entitled to. Pleas Help Thank You [redacted]Desired Settlement: I was last told I earned a Locket and an additional $60.00 in free merchandise along with a half price item. I don't expect anything I am not entitled to. I am frustrated that a company could get away with enjoying the benefits of having hostesses throw parties to earn money for them and not rewarding the host for her efforts

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and found party #[redacted] held in mid- June had total sales of $494.00. This would entitle you for $74.10 worth of free product, 1 50% off item and 25% off your Hostess Exclusive. I have reached out to our Designer [redacted] to confirm your order information. If you could also please email me directly at [redacted] with your order information along with proof of payment for your 50% off item and 25% off your Hostess Exclusive if purchased.

Thank you for your assistance and patience while resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I will wait to see if I get my merchandise before this matter is closed. Thank You I did reply to Origami and will wait to see if they follow through

The necklaces look really pretty and it's a nice idea, my 12year old daughter ordered one as a gift for me, her first time ordering solo , with her parents permission of course. The order was placed on May 9th shipped May 21st, longer than the wait time specified in the confirmation email she received, then nothing. May turns to June, on the 4th I call and am told it's all a Fed Ex issue, nothing anyone there can do , heres the tracking number, good luck!!!

Fed Ex have their part to play , package reaches Granby Connecticut on May 21st and then disappears of the face of the earth. Nothing! Nada! Zip! Zilch! A trace is now put on it , come on we all know it's gone!!! They can't tell me how long it will take to process the claim, but they tell me it will be reimbursed to Origami Owl, talk to them. Origami Owl,,,, well we'll have to process that information, it will go to corporate another 5-10 business days, peppered with a flat scripted " I do apologize Ma'am, but there is nothing else we can do" I wondered can you issue a refund, you have had my money since MAY 9TH all I have is a lighter wallet, a disappointed child and a monumental headache." I could do that Ma'am , it will have to go to corporate " You guessed another 5-10 business days. There is nothing else we can do!!!! Could you not make another necklace and ship it overnight, I paid, Fed Ex l"lost " the first package , wouldn't that be the right thing to do?

Don't order from this company , they take your money and leave you high and dry, talk to you like you're a mn , it's so disappointing

At first, I fell in love with Origami Owl. I loved the jewelry. The fairy tale story of the girl that started the business. The dream of building my own successful Origami Owl business. Then in my research of the company, a mug shot of [redacted] aka [redacted] appeared. A news story about a 14-year old boy who was molested by [redacted]' friend; and how [redacted] destroyed evidence to protect her friend. I went to this "amazing" company to get answer. To find the truth. I was "bullied" by the Designer Care Team. And when I questioned them further, about who can I talk to at the Corporate Level of this company to inquire about this story. I was then told there was no one I could talk to; and that I was "banned" from ever contacting the company again.

Really? Origami Owl bans people who are trying to ask questions about crimes relating to the conviction of a woman who attempted to cover up evidence relating to the molestation of a 14-year old boy?

I truly hope....that this experience with the manager at Origami Owl -- [redacted] -- who oversaw the last 2 miserable days I spent dealing with her and those reporting to her; is an isolated incident. I hope this company can see that I was a customer first. A potential sales earner 2nd. And that this kind of "abusive" behavior to people who dare to "ask questions" is intolerable in our day and age.

We have Freedoms in this Country. Freedoms of Speech. Freedoms to ask questions.

And I hope that [redacted] decides to answer one day to the public, the "people", who she is "selling to" and "profiting" from....

Some won't care. Some don't care.

But for those of us who do...I hope she answers. Or steps aside in the business...so her daughter can run this business without the stain of this crime "hanging over" the company like a big dark cloud.

What a major disappointment this experience with Origami Owl has been.

Review: I hosted a party with a designer for the first time, and no one told me that I had to use my rewards with the party. I earned $36.30 in rewards, and then didn't get to use them because they weren't done before the party ended. No one ever told me that I had to order before the party ended. I had assumed that I received the rewards after wards. I called customer service and asked to be able to use them, they said they would get back to me. I told them that if I couldn't use the rewards then I wanted to cancel my existing order. They did not get back to me for close to a week, and then told me that they would not honor the rewards, to have another party, and that it was my job to return the product, even though I hadn't received it yet.Desired Settlement: I want my reward money so I can use it on a further purchase.

Business

Response:

Hi [redacted]

On behalf of Origami Owl, I would like to apologize for your recent experience with our company.

According to our records, your Designer, [redacted] called in on 11/1/13 requesting that the issue with your Hostess rewards be fixed. A new order was created and shipped out on 11/07/2013. Per FedEx, your order #[redacted] should be delivered to your Designer on 11/11/2013 by 8:00pm.

If you have any additional questions or concerns, please do not hesitate to contact me directly at [redacted]

Have a wonderful day!

Review: I can not get the company to answer the phone number they have listed to return items.

I packaged the item with the invoice number as requested per their website instructions and it came back marked refused by company!!! This has been a nightmare!!! I do not want this stuff I ordered online from their catalog. Now what??? I am stuck with these items I do not want??? What kind of company does not answer the phone? EVER? This is a scam!!! They need to accept my return and credit my credit card immediately!!!Desired Settlement: I need to return their product and they need to credit my credit card!!!

Business

Response:

Dear Revdex.com,We reached out to [redacted] today regarding the matter complained of. We provided her with instructions on how to properly return her order to Origami Owl, as well as requesting additional information in order to assist her further. We look forward to her response. Thank you.Sincerely,Robert A[redacted]Origami Owl, LLC

Consumer

Response:

No one what so ever has contacted or told me HOW to return my order!!! This is untrue!!! I would love love love to have that information asap!!! Tks. [redacted] West

Business

Response:

Dear Revdex.com,We have sent a 3rd RMA (Return Merchandise Authorization) prepaid shipping label from FedEx to [redacted] via the email address provided. We have also shipped a 4th physical RMA prepaid shipping label via USPS to [redacted]'s address on Live Oak Loop in Buda, TX. The tracking number for the USPS parcel is [redacted], and is expected to be delivered no later than Tuesday. This should clear up any issues that [redacted] is having with her email account and remedy the matter at hand.Thank you,Robert A[redacted]

I have tried fro several weeks to get someone on the phone and by email to call me regarding my replacement locket which has broken. No one will answer the phone nor email with a resolution. My locket is still under warranty and I need it replaced. This really is no way to conduct business when you charge this much for a product that I can get for 90% cheaper somewhere else. very disappointed in this customer service department

Review: Several people (including myself) ordered items from an independent "designer" [redacted] who collected our money but never ordered the items. When we contacted her, we were told the items were on the way. No items arrived. When we contacted her again, we were told they would arrive in 2 days. No items arrived. We contacted Origami Owl and were told that there was no order. We requested, through [redacted], our money back; we were told OO was sending out another (?0) package which should arrive in 2 days. No packages. We then contacted Origami Owl again, one by one, to report her. Slowly, we started to receive a refund (I still have not). When I called [redacted] a liar (which she iss) she called me a [redacted] I have contacted Origami Owl and given them all the private [redacted] messages pertaining to this, but they are still allowing her to sell their product. By the way, I have a locket, chain, plate and dangle if anyone is interested!!Desired Settlement: I would an apology to all of us. I WILL NOT be ordering from them in the future

Business

Response:

Good Moring Ms. [redacted],

Your complaint was forwarded to my attention for review. I would like to begin by letting you know how sorry we were to read about the experience you and some of your friends had with one of our Independent Designers, [redacted]. While not knowing both sides of the story, I would like to assure you that we do not condone any type of unethical behavior from those who promote Origami Owl.

I reviewed the notes in our system pertaining to your issue and saw a correspondence from [redacted] dated June 24th stating that she had sent you information on the refund for the order (see below for emails):

On Jun 24, 2014, at 4:28 PM, "[redacted]" <[redacted]> wrote:

Hello [redacted],

We here at the Nest are contacting you regarding to [redacted]. [redacted] advised us that she has been trying to contact you regarding not receiving her items. We here at the Nest value our Designers and Customers. We would love to assist you with resolving this issue. Please contact the customer at [redacted] work or home phone [redacted] within 48 hours to avoid further compliance actions, and the Nest as well to verify the issue with the customer has been taken care of. We look forward to hearing from you soon. Have a wonderful day.

From: [redacted] [mailto:[redacted].[redacted]]

Sent: Tuesday, June 24, 2014 1:33 PM

To: [redacted]

Subject: Re: case number [redacted]

Hello I have sent her a refund I also have this information to her and also to another representative at the nest. The money has been taken out of my account so she has gotten her refund

Here is the information I have sent to her and to the other rep at the nest.

Note: Attached is the document submitted by [redacted] showing the refund which was made on June 15th.

The fact that you submitted a complaint on July 7th, is concerning to say the least. If this refund was not made to your credit card, please let me know so we can ensure that you receive your refund.

Thank you,

Review: I had a party in April and the company promised that the gifts would be in time for Mother's Day! Well Mother's Day came and went and I had two necklaces to give out to my friends because others were on back order. it's now July 12th and I just received my last product. I was given a lot of grief by the customer service when I called numerous times was told I would get return phone calls never got any return phone calls as of this date. I did get three wish Lockets for gifts and the rest I received tags for and now I have people calling me already telling me that there free gift has tarnished and it hasn't been a week. The hold times are so long. No one says they are sorry.. I got upset with one lady at first and I said a bad word with all of my frustration and she was ready to hang up on me and all I said was [redacted] Because of the frustration of my customers calling..people thinking I took there money and ran. I was so excited about origami owl and now I just don't know anymore. Three of my tags are tarnished and I just got them. The lady who did my party was very polite and professional none of this is her fault. I feel that the company owes me more then just a simple little business card saying thank you for your patients. I had no choice but to wait.Desired Settlement: I feel that the customers who had to wait the longest should be refunded. One being [redacted], [redacted],[redacted] and [redacted], [redacted]....these people didn't receive wish lockets they received tags which again has already tarnished on them. I'm so upset on how my customers were treated and I turned in a $800 party. I feel that I'm owed something for all of the frustration I have been put through. No return phone calls, no email, no I'm sorry ...nothing. I want my customers refunded for the troubles. This is a terrible way to do business with people.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your experience with our company. I can assure you we are all working diligently to improve all aspects of our company.

So I may further assist you please provide me with the order numbers and a quick description of each issue. Once again we sincerely apologize for the inconvenience and thank you for your patience in resolving this matter. If you have any additional questions or concerns, I can be contacted at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Understand I have done enough already. If you want order numbers you need to call [redacted] and get those numbers. I want a phone call my hours are eastern time after 5:30 or any time on Saturday. I want called! I'm not typing I think I done enough. In the mean time I will be posting all over the media about oo cuz this is so upsetting that you would respond with more work for me to do. Regards,[redacted]

Business

Response:

[redacted],

We understand your frustration regarding this issue. We are working diligently to resolve this and have reached out to the designer to provide us with any additional information. We are currently waiting for a response. Unfortunately since we have not been provided with a description of each issue it is difficult for us to reach a resolution. Our Designer Care team will reach out to by phone for clarification of the issue. Please allow 24-48 hours for our team to contact you directly. Any additional information you may have will help resolve this issue more quickly.

Review: I hosted an Origami Owl jewelry party and am having trouble receiving the orders of some of my guests. The party was held on 10/11/13 and closed out with payments processed on 10/31 to ensure plenty of time for Christmas orders to arrive. Around 11/06/13 I received a package containing my personal order. I contacted my independent designer and asked about the rest of the order, she provided the tracking information for a 2nd package that was sent via Fed-Ex, and explained that sometimes they get separated and it should be in within a few days. This second package did not arrive until 11/12 a full week later and had been converted to US Mail. This second package was still missing 6 individual orders. My sales consultant contacted Origami Owl on 11/21/13 and was informed that the missing orders would be resent with priority 2-day shipping. This package has still not arrived a month later. I called Origami Owl’s customer service line on 12/02/13 and after holding for 3 hours the representative I spoke with was not helpful. She was able to look up my party and individual orders, she even confirmed names but could/would not tell me anything without the order numbers. I contacted my independent designer again and got a list of the order numbers. I then called on 12/4/13, to wait on hold for 3 1/2 hours to speak with someone again. I provided all of my order numbers and she said she could only 'place a trace' on the packages and the location of the packages needed to be confirmed before they would resend the missing orders. I was given 6 escalation numbers (one for each missing order). When I expressed my displeasure with the need for yet another phone call and inevitable hold time to get a tracking number I was told if I wanted to check on the status of the orders that email would be the fastest way to do so. She ensured me that I would receive an email when they determined what was going on with the missing orders. This email has yet to be received. I emailed the company on 12/09/13 through their website and have not received a response to that message either.

The order numbers (I will place the escalation numbers in parenthesis) are:

1) [redacted] ([redacted])

2) [redacted] ([redacted])

3) [redacted] ([redacted])

4) [redacted] ([redacted])

5) [redacted] ([redacted])

6) [redacted] ([redacted])Desired Settlement: This has been the worst experience with any home party company that I have ever had. I would like the product to be shipped overnight to my guests and reasonable compensation for their ridiculous wait time. At a minimum I feel that the shipping and handling fee should be refunded if not the entire cost of their product. The company has not held to any standard of customer service and has proven non-responsive to all of my request for tracking information. If the orders cannot be shipped promptly and tracking numbers provided immediately, I request that the full payments should be refunded to each guest within the week.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested our Shipping Specialist to place a tracer and claim on each order that was not received. I have also requested our Compliance Liaison to place new orders with rush shipping for #[redacted], #[redacted], #[redacted], #[redacted], #[redacted], #[redacted]. I will follow up with you via email at [redacted] with updated order information as soon as it becomes available. I will be able to also assist you with a refund for the shipping costs for each order, however I found that most orders were paid for by the Designer. I may request for the shipping charges to be refunded back to the card on file (hers) and may work with both the Designer and yourself to assist with the refunds. I can also request a check refund sent to each customer. If so please provide me proof of payment via cancelled check or bank statements along with each customers contact information (name, address and number).

You may contact me directly at [redacted] with any additional questions or concerns. Thank you for your assistance and patience while resolving this matter.

Review: I purchased product with a bartering system with an OO designer, [redacted]. When the product came, it was not what she had told me it was. I attempted to contact her and because she had not entirely fulfilled her part of the barter arrangement, I was never able to have her respond to my requests for help. I contacted OO customer service by email Aug 22 2013 . They sent me back an email saying that they had received my request for help and would be contacting me shortly. I contacted them by phone on Sept 25th and was told that they would try and contact the resp themselves and get right back to me I was on the phone waiting for a response for over an hour. Oct 10th I contacted them by phone and had over an hour wait to have someone answer the phone. I was told that they would send the request for an exchange to a higher level and get back with me. All I wanted was to exchange the product that I had for something else. They promised to email me a return form. The invoice that I was working with was #[redacted] and the date of purchase was 6/10/13. They explained that they would exempt me from the return deadline as I had tried to contact the designer and had not ever been able to get her to respond. No return form was emailed and no call from the company was made and I called them again on Oct 11th as they had promised to get back to me within 24 hours. Again my wait time was nearly an hour. Again a promise was made to email the return form immediately. On Oct 14th I again called and had asked (again to speak to a supervisor). I spoke with [redacted] who actually promised to call me me back to let me know that she had indeed sent the return form. Apparently it had been sent to some other random person (not the original designer either). I was given an escalation number #[redacted]. [redacted] also took the information from me about the items that I wanted to have sent to me in exchange for the ones that I was sending back. [redacted] actually phoned me back that afternoon and then called and left a message on my phone letting me know that the form was indeed in my email. She also gave me an extension that I could call her at if I needed to contact her again. I did receive the form in the email and sent the return merchandise out on Oct 16th via Fed Ex...tracking number [redacted]. No contact was made. I again called customer service on Nov 5 and waited for AN HOUR AND FORTY FIVE MINUTES to finally have someone pick up the phone. In the time that I was on the phone I also sent two requests to their online customer service dept to have someone there contact me (no one ever responded to my emails). I asked to speak to a supervisor and then finally asked to be transferred to [redacted] who had given me here extension number x[redacted]. I was told that I could not request a certain person and that an extension number would not do me any good. Again I asked to speak with a supervisor. [redacted] told me that the records indicated that my return merchandise had been received. I asked her when my items would be sent. She could not find any record of what I wanted to have sent to me so I again gave her the info. She reread it back to me assuring me that she had emailed the shipping dept and they would be sending the product soon. She could not give me a time frame. On Nov 14th I again contacted Origami Owl and this time waited for one hour and five minutes before someone would answer. I asked for a supervisor and got [redacted]. She told me that she would email shipping and let them know. I told her that I was sick and tired of hearing the same response...that they could not help me, give me a shipping date and that there was no other supervisor there higher than her who could help me. She suggested that I call the next day to get a hold of someone else but would not give me a time frame or a name to speak to. She finally told me to call in the afternoon at the same time that I had called that day that there was always someone there who might have more answers. I reminded her that I had called at that time and she had nothing or anyone to help. She did reverify the the items that I wanted but would not help in another other way. I told her that I was going to stay on the phone until she connected me with someone who would help me....that I had waited over an hour with every call and refused to be dealt with in the same manner the next day. I have received no information since that date...Nov 14th, 2013.Desired Settlement: I would like the items that I was exchanging sent to me. These are Christmas presents, some that have to sent to other places. I have been trying to work with this problem since July of 2013 and I can not do this anymore. I have never had such a disregard for customer relations in my life. Any refunds would go to the designer who ordered the product for me so that is not an acceptable alternative. The designer [redacted] already still owes me $50 in product that has never been sent to me... Please contact me at ###-###-#### Thank you

Business

Response:

Good Morning [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and found our Designer Care Team has requested a check refund on 11/18 to be issued to the CC on file for order #[redacted]. Since the order was mostly paid for by the Designer [redacted] #[redacted] we then issued a check refund to her. I have now reached out to the Designer so she may address this issue personally. Please allow 48 hours for a response. You may contact me directly at [email protected] with any additional questions.

Thank you for your patience while resolving this matter.

Review: I hosted an Oragami Owl jewlery party on June 1, 2013. I have 2 guest that attended the party who have yet to receive the jewlery they purchased. After numerous attempts to resolve this matter through the designer and the customer service number provided on the Oragami Owl website, I have not been able to get the items they ordered or a refund. The last customer service representative I spoke with told me that they had the item numbers for the merchandise that was ordered and would overnite it to the address provided. It has now been a week or maybe 2 weeks and we still have not received the items. A customer service representative called one of the guest and said it would be taken care of, probably 1 month ago, and she still hasn't received the merchandise she ordered and paid for in full.Desired Settlement: Full refund and the items that were ordered.

Business

Response:

[redacted]

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the experiences with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and found no order numbers attached or linked to a Parties information. Can you please contact me directly at [redacted] with your customers order numbers and customers missing items so I may further look into this issue?

Thank you for your assistance in resolving this matter.

Consumer

Response:

Complaint Detail

I am leaving this positive review, due to Origami Owl's fantastic customer service and dedication to keep their customers satisfied.
I had a few issues with a order I placed back in late 2013. I was hospitalized for a period of time and was unable to contact Origami Owl within their standard 90 day exchange policy.
I decided to contact their Social Media team via Facebook and was so IMPRESSED and MOVED by their answer.
The O2 Social Media team apologized for all inconveniences and offered to replace ALL defective items. I complained, letting Origami Owl know that I wasn't impressed with the service, HOWEVER; they completely turned the situation around 180 degrees!
Origami Owl Social Media Team,
THANK YOU- for your kindness, generosity and fabulous understanding.
Because of your great customer service, you have re-gained a customer for LIFE.
God Bless!

Review: I placed a $302.79 order at a home party with representative [redacted] on April 21, 2013. I have never received anything by the way of products ordered and have never been contacted by the representative. I emailed Origami Owl and received an email from them on July 7, 2013 stating that they would contact me. I have not heard anything since.

I paid for the order with a personal check which was cashed within days of my April 21st order. I have a copy of this cashed check and the yellow copy of my order form.Desired Settlement: Half of my order was for Mother's day gifts. that was 2 months ago. I would just like my money back.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and have reached out to the designer [redacted] to contact you directly. Please allow 24-48 hours for a response from the designer. If no action is taken please email my personal address at [redacted] so I may further assist you. In addition please provide me with the order number(s) and description(s) of each issue so I may further assist you if necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

was contacted by the party host last night that my order is available for me to pick up. 90 days after placing my order. WOW.

Regards,

Review: On May 6th I placed an order as a DESIGNER for Origami Owl. After 2.5 weeks without an order being delivered to my home, I began to try and get a hold of someone to try and figure out where my order was. I have called FIVE times and have spent nearly NINE hours on hold with the company. Below you will see a description of my five calls.

Designer ID# [redacted]

Order # [redacted]

PLACED MAY 6th

Tuesday May 21st - called designer care - my name was put on a "list" and I was promised that I would have my order by the end of the week. (Total time spent on hold 3:45)

Thursday, May 23rd - Had a member of leadership call and she was told that "yes" it would be shipped ASAP

Friday, May 24th - no tracking number listed in the back office, so I sent an email to designer care asking for attention to the matter since it is listed in the back office that they only answer emails on Saturdays.

Saturday, May 25th No answer to email communication

Monday, May 27th could call because the office was closed for Memorial Day

Tuesday, May 28th - called designer care AGAIN, asked for a supervisor. I was told there wasn't a supervisor available and that they would call back in 24 hours. (on hold for 2+ hours)

Wednesday, May 29th - waited well past the 24 hour time period and no one called. Called again - was able to speak to a supervisor who said that they would work on the matter and contact the warehouse to have the order shipped. (on hold 1:45)

Friday, May 31st - still no tracking number, leadership called again for me and was told it would be overnighted and I would receive it either on Saturday or Monday. Over the weekend still no tracking number.

Monday, June 3rd - still no tracking number, called again and spent 2+ hours on hold. Finally, the phone was answered and I was told that when I package was reported as not delivered they needed 48 hours to process the order in the warehouse and I would see a tracking number by Wednesday. I told the customer service representative that if I didn't have a tracking number by Wednesday I would be reporting them to the Revdex.com - she put this in her notes.

Today is Wednesday, I still don't have a tracking number and no communication as to where my order is. Please help!!Desired Settlement: I would like my order overnighted to me!

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you that we are all working diligently to improve all aspects of our business.

According to our records, you have been waiting for your order much longer than you should have. We also have noted that you have spoken to our representatives several times. I deeply apologize for all the inconvenience and I have myself gone to the warehouse, had them print out your order again and made it clear that it needed to be Overnighted.

I also see in our records that we are issuing a refund for shipping in the amount of $10.42. If for some reason your order does not arrive tomorrow, please contact me at [redacted]@OrigamiOwl.com

Review: my order was placed with your sales rep , received part order ,called [redacted] several times. she promised me faithfully she was putting it in the mail. didn't receive my order. these are the missing things [redacted] ROSE GOLD FAITH PLATE also [redacted] SILVER VINTAGE CROSS. My complaint is I didn't receive my order and have paid for in full ,I ordered four things and received two. please send me the two my address is [redacted]. [redacted]. I love the things I ordered. thinks ,please respond.Desired Settlement: to receive my missing order, or refund my money, make things right my order was a total of $30.74

Business

Response:

Dear [redacted],Thank you for bringing this issue to our attention. It is unfortunate that you had such an experience, and although this does not help you, the Designer [redacted] was no longer an active Designer with Origami Owl when you purchased items from her (She was canceled on 8/1/2014). I would however like to apologize on behalf of Origami Owl for your bad experience, and would like to take this time to make it right. At this time, the Large Rose Gold "Faith" Plate [redacted] is no longer available due to it being retired. The price point on the plate is $9. Feel free to take a look at our newest collection of plates, with large plates at the same price point of $9 at '[redacted]://[redacted].[redacted].[redacted]', and please choose one (1) plate at the $9 price point as a replacement and get back to me. The Silver Vintage Cross charm CH1519 is still available and will be added to your choice of plate.Once you have chosen your plate, or if you have any questions, please contact me at [redacted].[redacted].Sincerely,[redacted]Origami Owl, LLCLegal Department

I'm very disappointed in how you reward your hostess. I had a party and I got over $270.00 in orders but yet all I get is rewards money and 25% off the hostess gift for December. Sorry my contribution to your company was not $1000.00 or more, cause that would be the amount required to get any appreciation. And if all orders are for one party and its all being sent to same address why is it you charge shipping/handling on every order. I had several people interested in booking a party through mine I warned them you get anything for your parties. I will not order from this company again, I'll go out and buy knock offs before paying these prices. On s scale of 1-10, 1 being the lowest rating and 10 being highest, my vote is a 1.

Review: Order was placed with Origami Owl on 3/29/2014. Items were promptly recieved on 4/4/2014. Items were then sent back to designer "sales rep" to be exchanged because they weren't the desired color and length. The designer stated she would process the exchange, and new items would be recieved in 2 weeks. Two weeks later the designer would not return phone calls, item was never recieved, and she still has not returned the merchandise to Origami Owl.

Then contacted Origami Owl on 4/21/2014, customer care tells me everytime I call they are working on it, call back in 3 days. Today's date is 5/28/2014 and I have not recieved my item or a refund, which I have demanded both. This company has taken my money, next steps to mitigate will be legal action.Desired Settlement: Complete exchange or return goods, or refund my money.

Designer should also be penalized or reprimanded.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I have been able to confirm order #[redacted] items have not been returned back to Origami Owl for exchange or refund. If you could please contact me directly at [redacted]@OrigamiOwl.com with the return tracking number or receipt of return sent to our Designer so I may reach out for additional guidance.Thank you for your assistance and patience while I address this concern.

Review: On March 28, 2013, I purchased 2 Origami Owl Living Locket necklaces along with charms totaling $177.12 from Origami Owl Designer [redacted] (Senior Team Leader, [redacted], [redacted]) at the [redacted] store in North Augusta, South Carolina. While at the store I received all the items I paid for with the exception of one large gold plate (valued at $9.54), I paid for it but did not receive it. After multiple attempts to contact [redacted] by phone and by email and not hearing back from her as to when I could receive the plate I had purchased, I sent her an email on May 2, 2013 requesting a refund.

I filed a complaint with the Origami Owl Customer Care Team on May 31, 2013 after never receiving the refund from Designer [redacted]. After multiple calls and email correspondences with the Origami Owl Customer Care and Designer Team representatives, from May 31st until my last correspondence on August 20, 2013, this refund has still not been received. In the last response from Origami Owl Care Team's, [redacted], I was told that the Designer [redacted] claimed she had sent me a refund check 3 times (I have no proof of this and neither does Origami Owl - it's her word against mine) and that they would not continue to work on this issue or see that I do in fact get my refund.Desired Settlement: I would like to receive a refund totally $9.54 for the large gold plate I paid for on March 28, 2013 and never received. The large gold plate itself was $9.00 and South Carolina tax is 7% ($0.54).

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and placed a Payment Voucher with our Accounting Department to issue you a check refund for the Large Gold Plate in the amount of $9.54. Please allow 7-10 business day plus shipping costs sent [redacted]. You may contact me directly at [redacted] if there is any further issue with your refund. I appreciate your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Jewelers - Retail, Jewelers - Wholesale, Online Retailer

Address: 450 N 54th St, Chandler, Arizona, United States, 85226

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