Origami Owl

Review: I had an in home origami owl party on April 22nd 2013. This party was closed and the order places by the representative [redacted] on April 29 2013. This was guaranteed to all be delivered for Mother's Day. That did not occur. I received my guests orders but I did not receive all of mine. I ordered a hostess item which was a combination of pieces of jewelry. I called several times to the company and had to wait over and hour. Finally someone told me that they have no control over the situation and there was no manager to speak with. She advised me to speak with the rep that did my party. All she could say was that she was sorry and did not offer to help me figure out the situation at all. She finally sent me a message saying the shipping was delayed. I finally received my products middle of may. Which still missing items. I called again to complain about not receiving my item by guaranteed ship by date and I was told that someone would contact me back. That was on may 14th I think. The company claims the items that I am missing are on backorder. However I have a co worker that ordered the same items that I am missing a week ago and those items have been shipped to her! I think that it is ridiculous that this company can not tell you anything about what is going on with your order. The one woman said I did not even have an order pending which I did. I am currently on hold with the company while I am writing this email. I want some kind of concession made due to the extream lack of customer service and commitment. My mother in law still does not have her gift due to all of this. I have also sent about 6 emails to the company and it states turn Round time is 10 days for a reply. Have also contacted via facebookDesired Settlement: I would like at least half or not all of my money back. I spent 68.84

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, the first part of your order #[redacted] was shipped out via [redacted] (tracking #[redacted]) on 05/10/2013 and was delivered on 05/11/2013 at 11:08am.

The second part of your order was shipped out on 05/17/2013 via [redacted](tracking #[redacted]) and was delivered on 05/20/2013 at 12:30pm.

On 05/17/2013 you had called Customer Care to check the status of your order which you were informed that the package had already shipped and the back ordered items would be sent out shortly.

Please email me at [redacted] listing any missing items that had been on back order, that you have not received yet, so that I may check the status.

Review: I placed any order and I can't reach anyone in customer service. I've sent several emails and no one has responded. I've called everyday; several times a day and sit on hold for hours at a time. No one ever answers the phone. My order has been received, the money has been taken out of my account, but my order still has not shipped and I cannot reach anyone to assist me.Desired Settlement: I want someone to call me asap!!!

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed your order #[redacted]. We request our customers to please allow 7-10 business days for fulfillment on personalized inscription items. I have confirmed we are currently still within the fulfillment time frame. We apologize for the delay in response and appreciate your patience while we create your one of a kind item.Have a blessed day!Career & Guideline Support Team

[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email inerror, please immediately contact the sender and delete the original message.

Review: I order a locket from the company and it was shipped without the back of the locket, making it useless. I emailed the company twice with no response. I tried calling 3 times and received a message saying that they had high caller volume and to try back later. On the fourth call I finally got through and I was on hold for over an hour and no one picked up the phone.Desired Settlement: Contact me and send me the missing piece of the locket.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and was able to confirm your original order #[redacted] which listed [redacted], Inscriptions Large Silver Twist Living Locket Base. I would like to apologize this was not provided in your order. As the item is personalized, we are unable to assist with a replacement. We have assisted with creating a refund order #30245397 to assist with refunding for the item. Please allow 3-5 business days for this to reflect back to your card. If you have yet to receive this charge, please advise so we may check the status of this refund. Again we apologize for any inconvenience. Have a blessed day!Career & Guideline Support Team[redacted] Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not require a refund on the locket. Without the necklace, I have $60 worth of charms that would be useless. I just want a replacement locket. If they are willing to refund, they should be willing to replace. Regards,[redacted]

Business

Response:

Good Morning [redacted]:I do apologize for my delay in response. This request was accidentally filed in the incorrect folder. My apologies. I am working with our Inscriptions Team to assist with a replacement items. As our current system does not allow a replacement order to be placed for an Inscriptions items, this is a manual process. We are working diligently to address this hiccup in our system but request your patience during this transition. I will follow up with you by close of business day Monday 04/13/15 once I have received additional clarification from the appropriate department.Thank you again for your patience.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Review: I placed an order on Monday 2/23/15 at 10:36am Order #:[redacted]. I recieved this order on March 2nd. I realized I ordered the wrong locket and quickly reordered the correct locket and had it shipped overnight. Then also on March 2nd I went online and filled out for a return. I got a Claim reference # [redacted] and a phone number to call if I had any questions. I could find out the return address so I called. I called the number twice on March 3rd and held for 45 minutes both times never to be answered so I hung up. Then I emailed them through the website, no return email either. I called an additional 2 times on March 4th and help over 30 minutes both times without an answer. Finally, I decided to send the package back to the address it was shipped to me from. I mailed this package on 3/4 through the [redacted] service. It was marked returned and sent back to me today 3/13/15. I believe this company is being decietful.Desired Settlement: I would like this company to supply me with a return address so I can return the items I don't want and a complet refund. In addition I would like a refund of one of the shipping costs of $5.05.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed our Returns Department assisted with refunding your for item [redacted] and [redacted] totaling $22.26 to the card ending[redacted]. Due to our company wide system update we have experienced a few unforeseen system limitations. Please keep the returned items sent to you as a gift due to the inconvenience. If you are unable to verify the charge back to your card within 5 business days, please advise. Thank you for your assistance in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

These lockets are adorable but very very very cheaply made. I ordered a rose gold "always" plate and it tarnished with in minutes of putting it in my locket. I was told by the field rep that the rose gold is known for doing that and that the natural oils in your skin will tarnish it and I should have used tweasers to put it in!! No one told me that!! How was I to know?? She said that she would get me a replacement, that was months ago - still waiting. My life is a gift silver dangle is starting to turn a rose gold color - tarnish!! My October birthstone dangle is now nearly clear because the pink color has rubbed off the "crystal" - what a joke!!! The chain is so poorly made that I could pick it up at Walmart for less than $5.00. I have well over $200 invested in a beautiful piece of junk!

Origami Owl has the worst customer service on the planet. I've attempted several times to replace a damaged locket with no luck. It says a lot about a company when you have to reach out on Facebook to try and contact someone. My issue is a simple fix, but so far I haven't been able to reach a live person. I won't be purchasing from Origami Owl in the future and I will not be suggesting this product as a gift either.

Review: I paid for my order online with my debit card. 3wks later no order, tracked pkg down it had a wrong address on it and got sent back to comany...I called and requested a refund, was told it would take a couple weeks many weeks later sill no refund. called co again they said it was shipped back out (with the same wrong address it was sent back to the company again to me) then I was told I had to send a request form 4-5 days response I was told, never heard from them. Each time I try to call the company I am on hold at least a hour before someone not very helpful picked up the phone. I paid for this October 27th order #[redacted] it is now December 12th and still no refundDesired Settlement: want my money put back in my account they took it out of $99.46

Business

Response:

Good Morning [redacted]

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] with [redacted] Tracking #[redacted] was returned to sender. I have requested our Finance Department to refund the order in the amount of $99.46 to the card on file ending in #[redacted] Please allow 7-10 business days for this post to reflect back to your card.

If you have any further questions you may contact me directly at [redacted] if you have any further issues with this refund. Thank you for your patience while resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Dear Sir or Madam,

On May 3rd 2013 I ordered a Mother's Day Gift for My wife and According to the website for Origami Owl, as long as I ordered by May 5th with Express Shipping option, the delivery was promised to be delivered by Mother's Day. I ordered two days before this deadline with Express Shipping Price of over $10.00 dollars. I emailed this company twice to customer service and to this day have yet to hear a response. I have called and talked to three different customer service representatives who refused to let me have email addresses or phone numbers to corporate, but ensured me that they would sent emails to corporate representatives and I would hear from someone at corporate within 24/48 hours. I have yet to hear from anyone, I had to purchase something else for my wife last minute for Mother's Day, which is an embarrassment/expense I did not plan for since I already bought her something that never arrived until 3-4 days after the holiday. I paid extra for shipping which did nothing for me and I feel was a waste of money. To this day no one has called or emailed and I have no where else to turn to rectify this situation that has happen to me and I am supposing to many others.

Please help me to feel like this should not be done to me or others.

Thank you

[redacted]Desired Settlement: I just want a telephone call or email response regarding the error and refunding my shipping and price paid for merchandise that was not received when it was promised.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I want to sincerely apologize for your recent experience with us. We were not expecting the 500% increase in orders for Mother's Day which had delayed us in shipping and responding to emails and calls. We can assure you that we are all working diligently to improve all aspects of our business.

Regarding your Order # [redacted], I am issuing a shipping refund in the amount of $8.47. On 05/17/2013 you were issued a refund of $3.19 as well totaling in $11.66 refunded back to you. Please allow 2-3 business days for this transaction to be on your statement (Usually depends on your Bank)

Once again, we deeply apologize for all the inconvenience. Please let us know if you have any further questions or concerns at [redacted]

I attended an Oragami Owl party at the end of January 2014; the consultant submitted an incorrect item number so my order was missing the $18 chain for my locket and included a $5 charm instead. Since the consultant did not include her name, address or phone number on the order form I had no way of contacting her directly. Hesitantly I requested the friend who had the party to ask the consultant to call me. She didn't call. I submitted an online request for help through the Oragami website and didn't receive a call back. Next, I called the Oragami customer service line and was told they couldn't ship out the chain immediately and refund me the $5 for the charm when it was received. I had to send back the $5 charm and they would issue an exchange. The email from Oragami that I was supposed to recieve with the "exchange form" has still not arrived. But since the Fed-x email I received with the shipping label had to be used within 3 business days I sent the charm back with a note explaining the situation. Six weeks later and lots of phone calls made to unpleasant customer service reps I still have not recieved the exchange. I contacted Fed-x myself who confirmed that the $5 charm was received by Oragami Owl on March 5th. Today is March 13th and I'm told I still have at least another 14 business days before I can expect my chain to ship! My advise is to steer clear of Oragami Owl parties; if you do attend, make sure the consultant includes her contact information on the order form.

I ordered the large silver locket with crystals and wore it 3 times only to have 5 of the crystals fall out. I contacted both the sales representative and emailed the company only to have my messages completely ignored. Would NOT recommend this company!!

Review: I had a party in October/ November 2013 for the company. My mother in law ordered a locket that was received and it was defective. Glass was broken. I emailed the designer about it. She sent me in December the return information. I returned it. The designer gave me the wrong return info and we received the wrong locket in return. I contacted the designer again and by that time she had quit selling. She told me that I was on my own to deal with the company. I contacted the company and they emailed me the return label to send the locket back. I sent it back in January. They never sent back a new locket. I called in March. They said that I would hear from them within 24-48 hours, and that it would be sent. It was never sent. I called again last week. Was again told that they would contact me within 24-48 hours. They didn't. Called them today and they told me that the warranty has no expired and they can't send me the new locket.Desired Settlement: All that I am asking for is the locket that was paid for to be sent to my mother in law. It's not our fault that customer service is terrible and they ship broken and incorrect items.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint and found our Returns Department placed a notation yesterday and is currently processing your request for your replacement item. If you could please contact me directly with your shipping address at[redacted].com to speed up this process.Thank you for your assistance in resolving this concern.

Review: I had an origami owl party with consultant [redacted] and the order was placed around 12/16/2013. [redacted] advised on 12/24/2013 that some of the items from the party came in but several were still on backorder, she did not directly advise of the items that were on backorder nor did I ever receive an invoice or receipt for the order placed. The following items were missing at that time from the party order Ch [redacted], ch [redacted], LK[redacted], Lk[redacted], Cn [redacted], Cn [redacted] Qty 2, Ch [redacted] and a snowflake charm. All of these items were paid for my check and/or cash by various people who ordered from the party. It is now 3/11/2014 and these items have still yet to be received from the consultant or Origami Owl. The consultant will not respond to my text messages, or phone calls, the last communication I received from her was on 02/27/2014 stating that she had the product but was sick and could not deliver to me at that time but would get it to me that week, still no product. I have spoken to the following customer service reps and/or supervisors and got no resolve on my issue. Supervisor [redacted] Case # [redacted], was told it would be sent to compliance to resolve and they should be in contact with me within 3 business days, this was on 02/05/2014 and still no response. I called again the following week around 02/12/2014 and spoke with customer service rep [redacted] who stated one of the items was shipped to the consultant! Why would it be shippped to her when she either stole our items or our money! She opened a new case #[redacted] and stated she would send it over to compliance yet again and to call back after 3 business days. So I called back again around 02/17/2014 and spoke with customer service rep [redacted] who again opened another case # [redacted] and I still have no resolve and no contact from Origami Owl nor [redacted].Desired Settlement: I want all the products that were missing from our order (listed above) sent to me at [redacted], [redacted], [redacted], so that I can distribute them to the people who ordered from the party and paid for these products. I do not want [redacted] to be able to be a consultant anymore so she cannot do this to someone else. The people who ordered have waited almost 4 months now for their product and I feel that Origami Owl does not want to make this right and they keep giving me the run around.

Business

Response:

Good Morning [redacted]:

Thank you for the additional information. We can place an order for your replacement items. Please send your confirmation of your address to [redacted]@OrigamiOwl.com so we may assist you further.

Thank you for your patience in resolving this matter.

Review: I ordered from a consultant around the middle of November and so did my mother. My order was shipped to the consultant, while my mother's order was shipped to her in NY. After some time my order came in, while my mother's still was not received. Right away there was a problem... a charm I had requested was missing and couldn't be found. I also exchanged my chain for a different one while at the consultants house, which I was assured was the same price as the one I had bought. I left without the charm. After a few days of asking where my charm was I got the same answer.. "I haven't looked for it yet". My mother's order still had not been delivered. The consultant finally tracked it and it showed delivered, but to the wrong address. The consultant blamed this on me. I ended up calling [redacted] myself and Origami Owl to get this straightened out when it became apparent the rep was not going to. After days and days of trying I FINALLY got a replacement charm, and the company added another piece for me for my trouble. I was satisfied and that was that.Months have gone by now and I met with a new consultant about possibly making a purchase from her. I told her this story and her mouth dropped open. She then asked me "did she give you a refund for the chain?" I said "no, why?" she said "well, the chain you received is about $10 less than the one you purchased". I didn't know this. So I came home and contacted the company. I have been going back and forth now with the company for days, while they ask me question after question to prove I actually bought this stuff, as if they can't just look at the consultants account and see for themselves. My car was used to make the purchase. I was never given an order number or a receipt for any of this. I am very dissatisfied with the company and will never order from them again. I will also warn others who might potentially make a sale to steer clear of the company and any consultants due to my poor experience.Desired Settlement: I want a full refund for the entire purchase of my items. I am totally dissatisfied. If they want they can take it from the consultant who has screwed this order up every way possible.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint and found the exchange of the chain was not done through Origami Owl but by our Designer. As the Designer is an Independent Designer we must let our Designer rectify an issue. We have reached out to the Designer to address this concern. We are unable to process a full refund for the order as your request is outside of our return policy time frame.Thank you for your patience while resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been dealing with this issue since early December, it's an on-going problem with one of YOUR designers. How dare you tell me I'm outside of the refund window. Also, why in the hell would I EVER go back to this designer. She screwed up not one, but 2 orders. She represents your company by the way, but by the response I've received here I now see that she is a direct reflection of the company she works for. How dare you pass the buck when she is the product of your obviously lacking customer loyalty? You ought to be ashamed of yourself by this response. Thank goodness someone on the Facebook end of this at least has the decency to keep customer service alive. I will NEVER order from your company again, you can guarantee it. If the founder of this company knew the way you mis-managed her business she'd fire you on the spot! Ok, I must be going now, I think I hear Our Hearts Desire calling my name.Regards,[redacted]

Business

Response:

Good Afternoon [redacted]:I have received correspondence from our Designer who has attempted to resolve this issue for a refund for the difference of your chain but you are refusing assistance. Again our Designers are Independent Consultants and if they are willing to rectify a situation we must permit them to handle an issue. Due to you refusing assistance from our Designer we would consider this issue as resolved.

Review: An order was placed for products sold by Origami Owl. Origami Owl collected my money but products were never recieved. 4 calls have been made to the company for assistance. A re-shipment request was initially requested and I was told I would be contacted in 72 hours. That 72 hours has long passed so I called the company once more requesting a refund. They told me they were shipping out the items that day and my designer would receive an email. The designer has not received an email and I called again to request a refund. A refund request was submitted but the designer and I have not been contacted on this matter. I just want my money from this company.Desired Settlement: I just want my money back- all of it.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] with [redacted] tracking #[redacted] had a Delivery Exception issue and considered lost. I have requested our Finance Department to assist with a refund in the amount of $81.40 to the card ending #[redacted]. Please allow 7-10 business days for the post to reflect back to your card.

If you have any further questions you may contact me directly at [redacted] Thank you for your patience while resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I hosted a Jewelry bar in my home on 4/14/13. [redacted] is the Origami Designer that represented Origami Owl and their products. Products were promised by Mother's Day. I did not receive any product until May 25. For some reason, [redacted] had my order shipped to her address and then she forwarded a partial order on to me. I have not received my complete order. She also owes me $5.31 for returning items to her that were incorrect items. I have contacted [redacted] numerous times and have emailed customer service and the compliance dept at Origami Owl. The last email rec'd from the compliance dept. said [redacted] was going to mail the package and check on 7/2. I have not rec'd the package. Today is July 11. I would like Origami Owl to stand behind their product and send me the money owed as well as my missing product asap.

Products missing include: family charm-CH6008, Dec birthstone-CH3012, Lapis-EES109, Mom Tag-TAG120, Girl Cat-CH1029 and my hostess gift Small Black Quatrefoil Dangle along with a check for $5.31.Desired Settlement: I like the product and would appreciate my items shipped via Overnight asap.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I can assure you we are working diligently to improve all aspects of our company. As you are aware one of our team members in the Compliance department has been working diligently on this issue. We feel this complaint has been filed prematurely due to Origami Owl is still working on resolving this issue and have been keeping [redacted] updated accordingly. We are currently waiting on a response from the designer who is on vacation with her family. She will be returning by the end of this week and we will be updated [redacted] with further information once received. We appreciate and thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never received a copy of my original order. I have no receipt. [redacted] never filled out the order form and I never rec'd my copy. She did not bring enough order forms to MI for my jewelry bar so I gave her a handwritten list. She promised that she would mail us our copies. I never rec'd mine. I cannot tell if my order is complete without a copy of my original list in my handwriting. I have asked [redacted] for it numerous times. I asked her to take a picture of it with her phone and email it to me. I have been in contact with the compliance dept. They feel that my complaint is premature and everything will be resolved once I receive the package [redacted] supposedly sent this time. I have not rec'd it yet. They did give me a tracking number and sent a pic of the contents. Should arrive tomorrow. However, without my copy of the list I gave [redacted], I do not know that my order is complete. I believe there are still missing items. The compliance dept sent me a typed list that included duplicated item numbers that I did not order and numerous invalid item numbers. I have also told them that. I need my original order (and I just reiterated that to them) so that I can account for everything that I paid [redacted] for.I will not consider this complaint resolved until I get a copy of my order.

Regards,

Business

Response:

[redacted],

We are attempting to resolve this issue however are having difficulty locating the original hand written order request you gave to the designer. We will attempt to reach out to the designer to potentially locate the original order. We have attached a screen shot of the order Origami Owl placed for the items. Please allow 2 business days for us to reach out to the designer. Compliance will contact you with any updated information as soon as it becomes available. Once you have received your package from the designer please confirm with [redacted]@OrigamiOwl.com if order is correct. Please include any photos of issues. We appreciate your patience and assistance in resolving this concern.

Review: Copied that was sent to company: Yes I ordered a necklace with charms on June 9th just received my order Monday 15th of July. Apparently the locket was exchanged from a medium to large and two charms are missing from my order. The whole ordeal has been handled very very poorly, Im requesting a full refund of 92.86 the lady that is handling it for Jennifer said I could not get my money back. I would like someone to contact via email. also have submitted a copy of compliant to the Revdex.comDesired Settlement: Would like a full refund of 92.86 is what I wrote my check for

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your experience with our company. I can assure you we are all working diligently to improve all aspects of our company. I have reviewed the complaint and we are reaching out to the designer to contact you directly regarding your refund. Please allow Origmai Owl 24-48 hours to receive a response from the designer. Please provide us with any additional information you may have on this issue so we can potentially resolve this issue as quickly as possibly. Please send a bank statement of the charge to your account or a copy of the check given to the designer to [redacted]@OrigamiOwl.com. We appreciate your assistance in resolving this issue and thank you for your patience.

Review: I purchased a necklace and charm locket from them. I had it less than a year and would only wear it on special occasions. I was wearing it one evening and the locket just dropped into my bra. The ring that was welded (or whatever) to the locket had just separated from the locket. There is no way I can fix it and I cannot wear my locket now that I purchased several charms for. I spent a lot of money for this jewelry and now I am being told that they will not stand behind their product even though it is clearly a DEFECT with their product and not anything I did to damage the product. I am being told that I must purchase a new locket. I do not think this is fair that because of their DEFECTIVE merchandise that I have to spend more money with their company. It should be replaced at no charge. I tried dealing with the representative that sold me the locket and got nowhere so I contacted the corporate office and NO ONE has bothered to answer me. I think they have shady business practices and extremely POOR customer service. I am completely dissatisfied and would either like a new replacement locket at no charge or a full refund of the money I spent with their company. Thank you.Desired Settlement: Either a product replacement at no charge to me or a full refund of my purchase.

Review: I placed a order with this company on 2/24/2015, as of 3/17/2015 I have not received the order. The product was to be delivered within 1 week. After contacting the sales rep she tells me the company is not shipping anything at this time due to moving the warehouse? Said she was unaware of this move? I have when on the Origami Owl website and sent a complaint to them on 3/11/2015, I have had no response from that either. Also the amount drafted from my account was different that the amount on my receipt. When I questioned the rep on this she stopped communications with me.Desired Settlement: I want my product, but feel that I should at least be refunded the $4.95 shipping charges that were paid to receive this order within 1 week.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with your order number and name and ID number of the Designer who assisted you with your order. Once received I will be able to further look into this concern.Thank you for your assistance in resolving this concern.Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: A package was mailed out on March 12th, the order # [redacted], I never received this order and while checking on it I found that it was allegedly delivered to my house but I never got it. I am unable to get ahold of anyone with Origami Owl to address this problem (although someone did send me a generic email this morning only because I filed a complaint). I have sent numerous emails and made numerous phone calls that either go unanswered or get disconnected. I have also contacted [redacted] and [redacted], both of which say sorry but our job was done. I am not directly blaming Origami Owl for the lost package but feel they should try to make the situation right by either resending my product or issuing a refund (I would rather have my product as I was looking very forward to receiving it). I feel at this point I am out almost $80 and I am growing very frustrated and angry. I would like this resolved one way or another.Desired Settlement: I would like them to resend my order, preferable where it has to be signed for.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. We have been made aware you have also filed a [redacted] Complaint in regards to this concern and were working to a resolution. As stated in the [redacted] Complaint response, we have assisted with refunding your order due to the inconvenience, refund order #[redacted] to the card used. Please allow 3-5 business days for this posting to reflect back to the card.We hope this clarifies your concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I ordered on February 28th. I received email that it would be shipped in one to two days. It is now 6 days and no shipment, no response to online customer support requests X3 and you have my money. I have been on hold for over two hours today to talk to them.

My money is out there someplace, but I have no order. It was as a gift, but it will be too late now.Desired Settlement: I believe I should have it shipped overnight IMMEDIATELY AND AN EXPLANATION OF WHY YOU WON'T RESPOND TO ME. MY SHIPPING SHOULD BE REFUNDED AT A MINIMUM!

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and have assisted with the following. I have been able to locate the orders in question #[redacted] and #[redacted]. Due to company system updates we have been experiences some technical difficulties and apologize for any inconveniences this may have caused. I have been able to locate the shipping information and provided below for your convenience. I have also assisted with refunding the shipping charges as a one time courtesy due to the issue. I have provided a breakdown below.Again I truly apologize for any inconvenience this issue may have caused and thank you for your patience while we address this matter.Order #[redacted] - [redacted] #[redacted]Order #[redacted] - [redacted] #[redacted]Refund Order #[redacted] - Total $6.32 - Card ending #[redacted]Refund Order #[redacted] - Total $6.32 - Card ending #[redacted]We hope this clarifies your concerns. Please don't hesitate to contact our team should you need any additional assistance. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.