Origami Owl

Here is what I shared with OO after a negative experience last spring...

I write today with concern regarding your newly instated host rewards program.

In March of this year I volunteered to be my designer's [redacted] first online party as she kicked off her OO business. I was excited about the product and couldn't wait to get my hands on a living locket of my own!

As a direct sales consultant myself, I understand the importance of getting the word out and sharing the excitement of a new product with consumers. As I was working with [redacted] to set up a party, she was unsure if there was a host rewards program but later contacted me that it would be in place in April. The jewelry bar party was set up online and my friends and family began placing orders right away, all very excited to build their own living locket. My guests posted photos of their purchases on the event page [redacted] created on [redacted] and generated a lot of buzz about the product. It was a huge success!

My party closed in April (bringing in sales during both March and April) with over $900+ in sales. I am so very excited for my designer but was disappointed to learn that I would not receive any host rewards from OO, despite the fact that the program was instated the month I closed my party. She too was troubled and even in checking with her upline, unsure of what the process was or how she could make it right. Many of my friends and family members made purchases from my "party" believing that (as most companies who offer parties do) I would earn money towards my own living locket. I am confused as to why one would be allowed to set up a "party" online without any incentive to do so. If there was no rewards program in place at the time my party was started on the OO website, why would there be that option? Perhaps it was wrong for me to assume there would be some incentive, or perhaps it was poor training on behalf of OO that my designer (as well as her upline) did not understand the rewards program (or lack thereof). I would have certainly held off on hosting one until the program was firmly in place.

I have yet to take advantage of my designer's offer to give me 30% off any purchase plus free shipping because I know that is coming out of her pocket. She feels badly that I worked so hard to collect $900+ in orders only to receive not one single reward for doing so. I honestly don't know that I will build a locket and have refrained from recommending the product to friends/family after this experience because it's really left a sour taste in my mouth. Maybe it's because OO is new to the scene or because it's really taken off and the company was unprepared for such a great response that there seems to be so much disconnect. I do not expect to receive anything from OO, but wanted to share my feelings/experience as I know firsthand how important client care is in direct selling.

One month and many redirected emails later, I received this response...

Good Evening [redacted],

I apologize for the delay in responding to your email. Here at Origami Owl, we respect and appreciate all of our designers and customers. We wouldn’t be the company we are today if it wasn’t for you guys. We are excited to know that you had a successful party with one of our lovely independent designers. Unfortunately at the time of your party, we did not have a hostess program setup. Our Hostess Rewards program did not air out until the middle of April. We do appreciate all of your hard work, and your designers hard work in creating such an amazing party, but at this time we are unable to offer any rewards due to the time of the party. We sincerely apologize for any inconvenience this has caused.

If any further questions or concerns occur, please use this link ([redacted]) and one of our Care Team members will get back to you as soon as possible. Please don’t hesitate to contact us, we would love to hear from you! I hope you have a wonderful day!

[redacted] | Team Lead

Bad business policies and terrible response times. I have yet to purchase a single item and have dissuaded many from doing the same.

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Review: I had ordered a package with order #[redacted] from origami owl on 3/2/15 for a birthday present, I had selected two day shipping due to needing it in my possession by 3/12/15 due to it being a birthday gift for my mother for her 50th birthday. I will be leaving new york and traveling to chicago to visit for it. After the order was submitted with two day shipping I was sent a confirmation email stating that the package will be processed and shipped one to two business days from the date of purchase. Taking this into account I assumed I would have it by Friday 3/6/15. I never received any shipping/tracking information about my package, as well their records indicated that it had not been shipped five days after it had been ordered. I have been feuding with the company since this has occurred, and they constantly keep giving me stories about why it has not been shipped. 3/5/15 I sent them an email to find out the whereabouts of my package, I did not hear anything from them until 3/7/15 saying that they would overnight my package to my mothers address to get it their in time, free of charge I assumed due to the lack of serivce. 3/9/15 my wife received an email saying that we had purchased the order again with order #[redacted] and were being doubled charged for the original order, as well overnight shipping.Desired Settlement: I would like my two day shipping back from the original order #[redacted], and to not be charged anything from order #[redacted]

Business

Response:

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2005 Ford Freestar. The lease also came with a Life of Lease Warranty. Attached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facility. Lease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $25.99 per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursement. She advised that she could not afford to pay for the rental up front. We advised that we could assist her by providing a per diem account credit of $72.73 for the five days the vehicle was in the repair facility. We also credited the account $75.00 for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conducted. We advised that once the diagnosis was called into [redacted], we would review for possible assistance. We advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem credit. However, the repair facility was still waiting on the radio part to arrive. Our customer resumed possession of the vehicle until the part arrived. We decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customer. Once the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Review: A relative ordered what appears to be an incredibly sweet, personalized gift for me. It is a charm locket. The issues was, the package was not complete with what was needed to actually be able to wear the locket. There was no back to it (to secure the charms in place) and no way to hang it from the chain. I contacted the company within the first few days via email, and after not receiving a response I called the company many times. I was never able to reach a person, and one of the times I was on hold for over an hour before my phone eventually died. Needless to say, I have not been able to reach anyone to try to get the missing part(s) and 1 1/2 months later I am still unable to wear it and my relatives appear to be out of the money they paid for a product that can not be used. There is absolutely no way to reach a real person to discuss concerns. Think twice before ordering their products. Customer service is nonexistent.Desired Settlement: I would just like the back to the large black twist locket (and whatever else might be missing to make it wearable) or have my relatives get a refund for the money they paid on a product that can not be worn.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and was able to locate your original order #[redacted]. As stated upon ordering, please see attached image you must purchase the base of the locket in order to complete your look. If you could please contact me directly at [redacted].[redacted] with your full name, shipping information, and card # so I may assist with the placement of your order to complete your look. If you prefer to your request be completed by phone, please list the time of day you wish to be contacted. If you wish to order this item on your own, please visit our website at [redacted].[redacted].[redacted] for assistance.We hope you have a blessed day and look forward to your response. Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I have been trying to work with Origami Owl to exchange a necklace I purchased as a Christmas gift. It was not the right size, so I asked to send it back and exchange it for another size. I received the email with the return package label and mailed the necklace. Weeks went by and I never heard back from anyone. I decided to call and the customer service rep asked me for a tracking number. I looked through the two different emails that were sent to me and I could not find anything that said "tracking number". I tried to access the packing label but because of the amount of time that had gone by, I was unable to access the label through [redacted]. The service rep then told me to email the refunds/finance department and ask for a refund as they would be able to locate my information and correspondence history. I received an email back from the refunds/finance department asking me for my tracking number again, which I do not have. I am highly upset that this company seems to have taken the liberty of keeping the necklace that I purchased and is, in all respects, mine still and has made the refund/exchange experience almost impossible. I have emailed the refund/exchange department every piece of information that was sent to me by them, but I am foreseeing that I will get the same response from them that the service rep gave me; "We need a tracking number in order to process your refund. Next time, you should make a purchase with an independent dealer." My sister-in-law is still waiting for her Christmas present.Desired Settlement: I just want my refund. I also want Origami Owl to acknowledge that I either do not have access to the tracking number anymore because of the time it took to respond to my request, or that their personalized emails did not contain a tracking number. It would also be nice if this company found a better refund/exchange system for future customers as this one does not work very well.

Business

Response:

Good Evening [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint for order #[redacted] and found we sent a return shipping label to your email on 01/06/14 with return tracking number #[redacted] which by [redacted] and our records was never used. Once a label is created it has a 7 day lifetime before it expires. I have confirmed with our Shipping Department this is the only label we have sent as well to your address. If you could please send me the original return shipping label request emails to [redacted] along with any additional information you may have regarding this concern so I may look into this and assist you further.Thank you for your assistance in resolving this matter.

Review: I placed an order from Origami Owl at the beginning of November. After ordering I realized there was another piece I had to order for the bracelet to be complete. I researched the site and saw that if I contact them before the order has been processed and shipped I could cancel the order. I called several times the same day and next couple of days, each time being on hold for over 20 minutes and never getting to speak to someone. I then tried to email, which I saved copies of and no one would respond to those either. I then got an email that the order was shipped anyway. When I got the order I turned around and shipped it right back on November 22nd, which I have a receipt for from my post office. It was suppose to arrive back to their warehouse on November 25th. I have tried to call multiple times since I mailed it back and I have also emailed them and still have not gotten a response or have gotten to speak to anyone.Desired Settlement: I would like a refund for the entire amount my card was charged. The total amount was $51.89. I don't think I should be charged shipping or a restocking fee for something I attempted several times to cancel. It is bad enough that I had to pay for shipping to send it back.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspect of our business.

I have reviewed the complaint and I am requesting additional clarification. I do see order #[redacted] with [redacted] tracking #[redacted] was delivered on 11/20/13 at 3:06PM. If you could please email me directly at [redacted] with the return tracking number for the package along with a picture of the receipt. Once confirmed I will be able to request reimbursement for your order along with the shipping costs for your out of pocket costs to return the order.

Thank you for your assistance and patience in resolving this matter.

Business

Response:

Good Morning [redacted]:Thank you for the additional information unfortunately the information attached I was unable to open. Please see screen shots attached. If you could please email me directly at [redacted]@OrigamiOwl.com with your return tracking number and copy of receipt I will be able to assist you further.Thank you for your assistance and patience in resolving this matter.

Business

Response:

Good Afternoon [redacted]: Thank you for the additional information. I have requested a payment voucher with our Finance Department to issue you a check refund in the amount of $53.96. Due to the Christmas holiday this request will not be submitted until Thursday 12/26/13. Please allow 7-10 days for processing plus shipping time sent [redacted]. Thank you for your assistance and patience in resolving this matter. [redacted] Compliance Coordinator Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mai[redacted]Website origamiowl.com

I am a designer that is in the process of getting rid of my stock because this company totally screwed me over. Don't get me wrong, I LOVE the product. But they lie, lie, lie. I know they are growing, but if thats really the problem then STOP GROWING. I began July 2012 and waited on the DIW list but I would've been happier to wait longer if that meant we didn't have these issues. Mother's day was a nightmare. But even up till the last day or two before Mother's Day they were still promising arrival in time. So if they promise us, we are going to in return promise our customers. But they made us all look like FOOLS. Since Mother's day they have promised an apology item which I have seen NONE of and promised a refund on shipping which I haven't seen either. Bad business practices all around. I'm so disappointed!

Review: I ordered several items in April and in May I received 1 item. I followed the procedure they asked me to for the missing items but nothing was done. So I requested a full refund and returned the one item I had received. It is now August and the only refund I have received is for the one item. I have been told three times that the rest of my refund is being processed but when I call for non refund they have no explanation why I haven't gotten my refund. I just want the rest of my money!Desired Settlement: Refund of $119.26

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and we have issued you a credit to the card ending in #[redacted] in the amount of $119.31. This does not include the $10.95 that was previously refunded to your card for the item that was already returned. Your total refund amount is $130.26.

We appreciate your patience in resolving this matter and again apologize for the delay.

Review: I purchased a Mother's Day gift from Origami Owl back in April. When I received the items on May 9th one of the items was missing and one item was the incorrect color. I emailed origami owl the same day to see if the order could be fixed. The company did not respond to my email. A phone number is not listed on there website so I had to search the Internet to find a phone number. I call the customer care team where I was placed on hole for 30 minutes. The woman I spoke to was not able to help me so she made a request for her supervisor to contact me. She updated my information and made a note in my account that I called. I did not receive a call back or an email from the supervisor. I gave it a few more days and called again. I was place on hold for 30 minutes again. This woman also could not help me and another note was made to my account. Finally I received an email on 5/20. I responded to the email twice explaining again the problem with the order. I have not gotten a response. It has been 21 days since my initial email and I am furious that no one will help me. I called one last time today and was on hold for an hour and twenty-five minutes. I have paid for my items and expect the order to be corrected. They have wasted my time. My husband also tried to call them and was not able to get anywhere either. I hope his complaint can finally get this problem resolved.Desired Settlement: I hope that my correct items will be delivered to my home in a timely manner and some kind of refund will be given for the hassle and time I have spent trying to get the correct items that I paid for.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you that we are working diligently to improve all aspects of our business.

Unfortunately, we have fallen a bit behind due to our recent 500% increase in orders. We understand your frustration and know this is not in anyway your fault. For the inconvenience all this has caused, I am issuing a 10% refund on your order. I understand you have a missing item and a wrong item as well. Please contact me at [redacted] so that I may fill out a Missing Items Form for you. I will also e-mail you a replacement form at [redacted]. Please fill out this form and send it back to us so that we may replace it with the correct item.

Again, we sincerely apologize for all the inconvenience. Hope to hear from you soon, I'll be waiting for your response.

Compliance Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered products from Origami Owl on March 23, 2013. I received the product, however wished to return it. After numerous attempts to contact Customer Service, I finally received a Return Authorization on April 15th. I mailed the product on April 18, 2013, and it was received by Origami Owl on April 20, 2013 (confirmed through insured, tracking with [redacted]). By May 3, 2013, I still had not received a refund, so I contacted [redacted], one of their sales representatives, whom I ordered through. I was informed that a refund had been processed on May 1, 2013, however nothing was on my Visa. She gave me a number to contact. I called and was told that a refund was processed, and it should show up soon, but they would have head office call or email me. I received an email from [redacted] on May 13th, telling me to allow 7-10 business days for my refund to show up on my Visa.

I waited until May 15th, still no refund, and I called again to their Customer Service number. I was told that my refund had been processed, I was yet again told that head office would be emailing me or calling me about my refund.

I waited until May 24th, and still did not hear anything back, still no refund. I called my bank, Royal Bank of Canada, who confirmed that a refund has NEVER been authorized or put through on my Visa from the company. I called the company back again, who told me that my refund was REQUESTED on May 1st, but not processed, that she would ask head office to process my refund. I was told yet again that they would have their head office email me about my refund.

Today is May 29th, I have no refund, and still no contact from the company.Desired Settlement: I want 100% of my purchase refunded IMMEDIATELY.

Business

Response:

Hi [redacted],

According to our records, on May 1st,2013 a refund was processed in the amount of $74.55 to [redacted]. Please see attached transaction. We are not sure why it is not showing on the banks side, but I will email you proof of our refund so that you may show your bank.

If you have any additional questions or concerns, please contact me at [redacted]

Review: I PLACED AN ORDER WITH YOUR CONSULTANT S RICE ON OCTOBER 15TH 2015. MY PARTY WAS OVER $1000.00 IN SALES AND AT TIME OF CLOSING WAS TOLD THAT SHE WOULD SHIP THE ORDERS TO HER HOME AND SORT THEM FOR ME BEFORE DELIVERY. WHEN SHE CONTACTED ME ALMOST 3 WEEKS LATER TO SAY SHE HAD EVERYTHING READY SHE STATED A SELECT FEW ITEMS WERE ON BACK ORDER. WHEN SHE DROPED MY ORDER OFF AND I STARTED TO GO THROUGH IT I WAS MISSING 14 ITEMS!!!! 10 OF WHICH SHE NEVER MENTIONED WERE BACK ORDERED. I MESSAGED HER AND MADE THE ISSUE KNOWN, SHE SAID SHE WOULD CONTACT CORPERATE. SHE GOT BACK TO ME 2 DAYS LATER STATING THE ITEMS WERE BACK ORDERED BUT SHE DIDN'T KNOW WHY SHE NEVER GOT NOTIFICATION OF IT. TO DATE MYSELF AND 4 OTHER MEMBER OF MY HOME PARTY HAVE NOT RECEIVED THEIR PRODUCTS!!!! ONE OF THE PARTY MEMBERS ALSO HAD HER CREDIT CARD CHARGED TWICE FOR 2 DIFFERENT AMOUNTS OVER 200.00 AND HAS STILL NOT RECEIVED A REFUND. I HAVE SAT ON HOLD TRYING TO CALL YOU 3 DIFFERENT DAYS FOR MORE THAN AN HOUR EACH TIME AND HAVE NOT HAD ANYONE ANSWER MY CALL. I HAVE ASKED THE DESIGNER NUMEROUS TIMES AS TO WHERE THE MISSING PRODUCTS ARE AND EACH TIME I GET THE SAME RESPONSE, THEY HAVE NOT COME YET. HOWEVER I MYSELF WENT ONTO THE WEBSITE AND PLACED AN ORDER CONTAINING THINGS SHE HAS STATED AS ON BACK ORDER AND HAVE RECEIVED THOSE ITEMS WITHIN A WEEK!! IF THE MISSING PRODUCTS ARE NOT PROVIDED TO MYSELF FOR MY PARTY I WILL BE CONTACTING A LAWYER TO GET INVOLVED. I REFUSE TO HAVE PEOPLE THINK THAT I AM A THIEF THAT TOOK THERE MONEY AND DID NOT PLACE THE ORDER FOR THEIR PRODUCTS.Desired Settlement: THE ENTIRE SITUATION NEEDS TO BE FIXED AND MISSING PRODUCTS NEED TO BE SENT TO MY ADDRESS IMMEDIATELY NOT TO DESIGNER!!!! IT IS ALSO MY OPINION THAT BECAUSE PEOPLE THAT ORDERED THINGS AS GIFTS HAVE EITHER ALREADY MISSED THE BIRTHDAYS AND ARE NOW IN DANGER OF MISSING CHRISTMAS THAT COMPENSATION SHOULD ALSO BE MADE TO ALL OF US FOR THAT AS WELL. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN AND WILL BE SURE TO TELL EVERYONE I CAN NOT TO PURCHASE EITHER. 2 MONTHS OF BEING RUN AROUND, LIED TO AND CHARGED FOR PRODUCTS THAT WEREN'T RECEIVED OR PURCHASED IS NOT ONLY FALSE ADVERTISING BUT STEALING ON THE COMPANY AND CONSULTANTS PART FOR HAVING MONEY PAID TO THEM AND THE CUSTOMER NOT RECEIVING A PRODUCT

Business

Response:

Dear Revdex.com,Please note that Origami Owl has reached out [redacted] via Email today to assist her with this complaint. We are working diligently to get to the bottom of this and make it right.Thank you,[redacted]

Review: To whom it may concern,

My name is [redacted] from [redacted], and I hosted an Origami Owl jewelry bar on Sunday, May 3rd. I had a few guests attending, who were ecstatic about the product, and excited to hear about the current promotions you were having. My jewelry representative Nicole [redacted] informed my guests and I, that your company was currently hosting a promotion that stated if you were to spend $79, you would get a free bracelet valued at $59. I understand that the bracelet has just sold out, but that doesn't help 4 of my angry guests who spent over $100 in order to get that free bracelet, which they were excited to give as a gift to family members.

This is a huge disappointment, as their orders have now been placed, and they basically spent a lot of money for no reason at all. My representative Mrs. [redacted] has been extremely apologetic and accommodating, even personally offering a free charm to these four ladies. Unfortunately, there is still an outstanding disappointment as a $5 free charm, is minuscule in compared to a beautiful bracelet.

I am a constant customer with your company, and I love your product, but a situation like this is one I don't like being caught in. If there is anything you could do to replace the bracelet(I do understand it's sold out), for something of equal value to these four ladies, I would be greatly appreciative. If you have any questions, please feel free to email or call me back at any time.

I hope this issue can be resolved. Thank you,

[redacted]Desired Settlement: I would like an equally valued replacement for my four party guests.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with each customers original order number or your Jewelry Bar Party ID so I may further look into this concern.Thank you for your assistance and attention in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I hosted a party on November 6, 2014 and items arrived to my guests on December 2, 2014. One of my guests was unaware that she needed to purchase a back and a face and it she only purchased one, so when she received it, she felt like she couldn't afford the other half, so she asked for a refund. I met with the designer that did my party on December 4 and she said she needed to return it to corporate and get reimbursed. She took the item so she could send it back for the refund. It has been over FIVE MONTHS now. I have contacted her several times via email and she has responded that she has had health problems and it has prevented her from making money which is no excuse if it was a refund. I have all the emails I sent as well as the designers responses.

On January 15, 2015, I contacted Origami Owl via their website who refused to help unless I provided an order number. The designer submitted the entire order from the party herself and never provided me with such information. I have contacted the designer several times since and have yet to receive what I need from the designer nor Origami Owl.Desired Settlement: I expect a refund of $37.14 for the order sent to me immediately. If designer is notified, exact details need to be left out as well as my contact information as she knows where I live considering she held a party at my residence. I worry about her retaliating based on the way she has communicated with me via email. She is clearly upset.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with your original order information so I may further look into this concern. I have also reached out to the Designer to request additional clarification.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team

[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted].[redacted]Website [redacted].[redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I ordered two necklaces, a bracelet, a locket for the bracelet, one large locket, one medium locket, a lot of charms, some plates and dangles. I spent well over $300. The "glass" in my large locket broke when I dropped it on my bathroom counter. I replaced it myself as I am the one who dropped it. The medium locket broke, the place where the necklace goes through, came off. (Not sure what you call it.) I contacted the company and asked for a replacement. They took almost a week to respond and once they did, they told me that the warranty (90 days) had past and there was nothing that they could do. My daughter got a necklace for Christmas and after 2 weeks, it broke. I called the gift giver and she stated that she had until Jan. 15 to send anything back since it was a present. These products are cheap and poorly made and I will not be spending another penny with this company. They need to learn to stand behind the product they sell.

Review: Our Sorority bought Origami Owl Jewelry in December. When the jewelry came it was not as we thought it was. We wanted to return it but we had trouble contacting the designer we had purchased it from. She would not return our calls. We repeatedly called and text the girl we had purchased it from but she did not respond. We did this because we were told we had to go thru the designer to get the problems corrected. We did this within 30 days and continued for 6 months. Today I called the company and was told we had only 30 days on the bracelet and 90 days on a defect. The chains started to tarnish as soon as we begun wearing them. Since we all purchased them we would like them to be replaced. The company tells us we are out of luck. Can you help us. This doesn't seem fair. Money is tight and we had a fairly big order. Please advise.Desired Settlement: This company should be put out of business! There phone number is 1-888-491-0331. The home office is in Arizona.

Business

Response:

Good Afternoon Jeannie,

I am sorry that you did not initially receive the assistance you requested from our Designer Care team. We have reviewed the file and I understand that one of our senior Designer Care managers spoke with you this afternoon. I am very happy that we were able to rectify this issue and that we will be replacing the jewelry for you.

As I am sure you can appreciate, the Designer Care representative who answered the call was following the policy as were you in trying to reach the Independent Designer who placed your orders. This being said, we understand that there are mitigating circumstances that require special review and treatment and we will be working with our teams to ensure that they know when to pass requests up the chain.

Please don't hesitate to reach out to me should you have any questions or require further assistance!

Thank you,

Michal Avniel

?

my husband bought a mothers day locket for me for mothers day. I was guaranteed by the company that it will be in by Mothers Day.I We ordered it several weeks before Mothers Day and it didn't get in until 2 weeks after, and that was only half my order. It took another couple weeks for the "MOM" charm. When I put the charms in the locket and closed it, it chattered the glass. I was very careful putting the charms in place. I was really upset. I found out by customer service that there was nothing they could do about it. I spent over $50.

You can expect 4+-hour wait times when calling for help; delayed shipments with no way to track (they claim to use FedEx, but most often FedEx just drops at USPS); missing items in your shipments; the home office randomly deletes orders (without telling us) from our back office they wish not to fill; or they delete specific items off of orders with no notification; and the worst atrocity of all is hiding the criminal history of the [redacted] from the designers, some of whom are quite young.

this company should receive an F rating.

Review: I hosted a jewelry bar on October 6th and about a week later I put in my order. I never received out and the woman who's been contacting corporate has gotten nothing but excuses. I paid for the items yet never got them. Now they're saying I never paid. If that was the case I should have been notified. I would like my order and I would like to be compensated for the stress and the money I laid out to host the jewelry bar.Desired Settlement: I would like my jewelry and I would like to be refunded

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and unfortunately we do not have a Designer with the name [redacted] and we are unable to locate any order information. If you could please email me directly at [redacted] with your Designer's ID and your order information I will be able to assist you further.

Thank you for your assistance and patience while resolving this matter.

Review: I ordered gifts for my mother and mother-in-law for Mother's Day (obviously before Mother's Day) and was very excited about the gifts. I received a packet from Origami Owl (after Mother's Day). The four silver charms and two silver chains I ordered were included, but not the two medium silver lockets. I received two rose gold lockets instead. I repeatedly called and emailed the customer care line. No one responded. I was automatically placed on hold for hours. Even my husband called on my behalf! Weeks later I was finally able to get through to someone. I explained the situation and they assured me it would get fixed but that I had to pay shipping to send back the lockets they sent erroneously. I said absolutely not and asked them to send the correct ones. So, again, I wait for the correct items. Once the box arrives, there's a slip that indicates that they sent me two medium silver lockets but there is only one small silver locket inside! At this point it is past Father's Day, and I just want a full refund. I ship everything back but notice I have not received a refund. I call customer care and they say it is being processed. I notice the refund being processed is short $16.79 so I call back. The representative does not know why $16.79 is being held. She directs me to call the Home Office. I do but hang up after being automatically placed on hold for 20 minutes. I call customer care again and the representative thinks the $16.79 is a restocking fee and escalates the problem, saying it will take between 7-10 business days to determine if they will give me a full refund back.Desired Settlement: I want the full refund of what I paid on May 5, 2013, $120.79.

Business

Response:

Hi Raisa,

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our business. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, we have received your entire order back, therefore I have issued a refund in the amount of $120.79. Please allow 3-5 business days for this to reflect on your statement.

Once again, I apologize for all the inconvenience. If you have any additional questions or concerns, I cna be contacted at [email protected]

Review: I called origami owl twice now. I ordered through a party april 21 and still have not gotten my product. First time I called they blamed the designer and said they would send to corporate and someone would contact me. No one ever did. The hostess called and they said we would get our product in a week. Well now its over 3 weeks. I called again today and after giving my info the rep tried to direct me to there website. I asked for a supervisor. Supervisor stated can't do anything and will send to corporate. I advised no responce last time. I advised I expected a call today. Have not heard anythingDesired Settlement: I want my product and partial refund for all my inconvenience

Business

Response:

Hello [redacted]

Thank you for making us aware of the situation. We sincerely apologize that this order was not processed. We have contacted Ashley to get this resolved as soon as possible.

Your order does not show that payment was taken which is why it never shipped. Can you please provide us with a copy of your check?

Once we receive this then we will post your order and send it out in 24-48 hours. Again, we sincerely apologize that this happened. Ashley has been in contact with us to resolve this issue.

I will email you personally once this is resolved which should be by the end of business day.

Thank you

Consumer

Response:

I have reviewed the response made y the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order with this company and called one day later (28 hours) to cancel the order. I was informed that the order was packaged and ready for shipment and could not be stopped. I insisted that I speak with someone who could contact the warehouse to stop shipment. After much frustration and many holds, the frustrated drone admittted that their policy is that they never cancel any orders and I had been deliberately misled. So, even if I had called one minute after placing the order, I would have been told it was already fulfilled and ready to be shipped.

I did eventually speak with someone who claimed she had indeed cancelled the order and my credit card would be refunded. I also contacted my credit card and discovered the money is still in the authorization phase. I provided the necessary information to Origami Owl for the release of authorization. I have not received any confirmation of any cancellation as of yet.

The practices of this company border on unethical. In the confirmation email sent after completion of order there is an email address to contact them. Initially, I used this address to contact them about the cancellation of this order only to receive an email back that within one day of that initial email to me, the address they provided was no longer valid. The third person with whom I spoke about the refund issue was helpful, whether or not she was truthful and actually doing what she said she was doing to cancel the order, remains to be seen. Given the scope of practice and protocols that are in place for customer service, I am less than optimistic.

I expect nothing less than a full and complete refund including shipping charges, as the package has not yet been shipped.Desired Settlement: I expect nothing less than a full and complete refund including shipping charges, as the package has not yet been shipped.

Business

Response:

Hi [redacted]

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, we have submitted a call tag to have your order shipped back to us. We are also issuing a full refund of your order in the amount of $134.77. Please allow 3-5 business days for this transaction to reflect on you account.

If you have any additonal questions or concerns, please contact us at [redacted]