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Origami Owl

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Reviews Origami Owl

Origami Owl Reviews (670)

Review: I ordered jewelry for my daughter for mothers day and paid postage to receive the jewelry prior to mothers day. I did not receive it until the day after Mothers day. When I received it the most expensive piece was not in the envelope even though the slip that came with the order said that it was. The envelope was not tampered with. When I tried to call on several occasions no one would pick up the phone, you are just left hanging listening to the music forever. Each time I had to hang up. I sent them 4 e-mails so far with no response and I even filled out a claim online for the item missing . Still no response. Originally I never even got a confirmation via e-mail that my order was received or payment info. I see there are several complaints on the internet about this company. At this point I either want the item missing or my money back.Desired Settlement: Give me the item or my money back as soon as possible. Anyone that ordered the necklace like my daughter did can not get the charms to put in the necklace because of the lack of customer service. I would never order from them again.

Business

Response:

I have reviewed [redacted] complaint and after checking her account history I have found that the missing item has already been reshipped out to her with order # [redacted]. According to the order’s tracking number [redacted], the items is set to be received today. If there is anything else you would like to do pertaining to this complaint, please let me know.

Review: I made an order on February 27, 2015 through this company. I received my order weeks later with a missing item. It was not on my packing slip, but my credit card was charged for the item. I emailed them and never got a response. I also wanted to return some items from this order, so I filled out an online return form, but never heard anything else. I received no directions or address or anything in order to return these items. I emailed them again asking about the return and about my missing item. I have never heard back. I sat on hold twice for over an hour both times before having to hang up. I emailed them one last time the other day informing them I had now tried to contact them 5 times between email and phone and have received no responses. I am not happy that I was charged for an item I did not get, and now, due to the lack of service provided to me, even if I am to receive an email on my return, it is passed their return policy and I would only get store credit, which I do not want because I do not want anything to do with this company. The lack of service has caused me great stress and a loss of money and it is unacceptable. I highly advise anyone looking into buying or selling for this company to look hard into their customer service etiquette before doing so, because it is obviously a severe problem.Desired Settlement: I want a refund for the item I did not receive and am obviously never going to receive. It was the Inscriptions piece off my order. I will keep the items I wanted to return because I do not want to deal with this company any longer than I have to.

Business

Response:

Good [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I was able to locate your order # [redacted] and confirmed your inscription item. Can you please contact me directly at [redacted].[redacted] with a list including SKU # and description of the remaining items you are requesting to return so I may assist you further. Once received I will be able to further look into this concern.Thank you for your assistance and attention in resolving this matter. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-#### CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: My Wife and I made two separate purchases from an Origami Owl designer at a crafts fair on December 6, 2014. The designer had my Wife's complete purchase in stock and was given everything that day. For my purchase, the designer had to order a locket that she did not have in stock. I received, what I thought was my complete order, approximately two weeks later. The order I was given from the Origami Owl Designer was wrong. This order was meant to be a Christmas present and there was not enough time to reorder and get the correct merchandise in time. I chose to get a complete refund. Even though my wife was given the correct merchandise, she decided to refund her merchandise due to the very poor customer service we were given by the Origami Owl Designer (The poor customer service examples not relevant to this grievance). Due to the fact that the Designer would not return our phone calls, we contacted Origami Owl Headquarters to request our refunds the week of New Years 2015. On our very first call we spoke with a lady named [redacted]. [redacted] understood we wanted two separate refunds for two separate orders. Since then, I have called Origami Owl Headquarters on four separate occasions and spoke with five different employees. Our two original purchases were for $69 each. To date, my wife has been refunded $62.66 for her $69 purchase, and I have been refunded $49.01 for my $69 purchase. The last and fifth person I spoke with at Origami Owl on February 9, 2015 was [redacted], a floor supervisor. [redacted] was the fourth person at this business to promise me that both my wife and I would get full refunds for our purchases. My Wife's order number is [redacted], My case ID # is [redacted].Desired Settlement: We were promised full refunds on our two separate purchases. We have two separate purchases for $69 each. We want to be refunded our full $69 for each purchase.

Business

Response:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted] with a confirmation of your shipping address so we may assist you with a check refund for your remaining total. If you wish to have two separate checks for each transactions, I will need confirmation of names and totals along with shipping information. Once received, we will be able to proceed with a check refund. We appreciate your assistance in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Review: I received a crystal locket for Christmas (it was purchased at a party in November but saved for a gift) and noticed in March that not one but 7 stones were missing. This is a product that cost almost $100 with the charms and chain. I did not wear this locket daily, bathe or swim in it, it was put in it's pouch inside my jewelry box when not worn. First I was told by the person I only had a 2 week warranty time, then I wrote two emails was told by [redacted] out of warranty, then the third email I sent got a response from [redacted] who said they would replace it and give me two complimentary charms. Well that was March and still not locket, and no one will respond to additional emails. I have other friends who wear these lockets several times a week for months with no problems, so I really feel this is a defective locket. One of my friends is a school teacher and wears it weekly.Desired Settlement: I just wanted a replacement locket. I bought charms to represent my grandchildren and want to wear it. I do not think that is unreasonable. But their customer service is lacking and if this is the quality of their product I will not buy more and I will warn all my friends to NOT attend these parties.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and found our Designer Care team reached out back in April informing [redacted] we would assist with replacing her item and assist with placing an order for an additional two items. Please see attached screen shot. We had not received a response back. If you could please contact me directly at [redacted].[redacted] with the confirmation of your additional two items and confirmation of your shipping address so I am assist you further. I look forward to assisting and resolving this matter.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I called origami owl and asked for a refund for a necklace I did nit receive , I spoke to a gentleman who gave me a case ID # and said a refund of 24$ would be applied to my credit card, in the meantime they sent the correct necklace that I ordered, which my wife did not like anyway, they gave me an RA return tag which I sent back with both the original incorrect necklace and the correct necklace. During this time the refund was supposed to have already been done! I waited a few weeks in which time I lost the case ID# When I called origami owl and spoke with [redacted] she told me she could do nothing without the case ID # even though I have my original order # which is [redacted] I did the right thing and sent both of their necklaces back and did not get a refund of 24 dollars. by the way the RA # is for fed ex through the mail so there is no way to track it.Desired Settlement: Refund 24 dollars

Business

Response:

Good Afternoon [redacted],On behalf of Origami Owl, we sincerely apologize that your issue was not resolved the first time you contacted us. We also want to thank you for returning both of the chains within the required time frame. We have refunded your card on file in the amount of $25.68 effective today. We have issued the refund for the returned chain, but we kindly ask that you allow 3-5 business days for processing. After this time, if you still do not see the refund, you may contact me directly at [redacted]. Again, we sincerely apologize that we did not resolve this issue before hand. Please contact me directly if you need any additional assistance with this issue.Thank you for your time and your patience.Best Regards,[redacted]

Review: The first time I wore my necklace, the chain broke and I lost one of my charms. I called Origami Owl and stayed on hold for 30 min. I sent an email, but no one responded. I would either like the price of these two items refunded or a new charm and necklace replaced at no charge. I am extremely disappointed with this company and at the fact that they don't stand behind their products. The invoice # is [redacted]--Item # for charm-[redacted]. Item # for necklace-[redacted].Desired Settlement: They can have the necklace back, but I do want to be refunded for the purchase price. Thank you. [redacted]

Business

Response:

Good Morning [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I have requested a prepaid label sent to your email [redacted]. Please allow 24-48 hours to receive this label. Please contact me directly at [redacted] once item has been shipped back to Origami Owl so I may track your information. Once item shows as returned I will be able to request for a new order to be placed for your replacement chain and missing item.

Thank you for your assistance in resolving this matter.

Review: On June 10th I hosted an Origami Owl jewelry party. My party was closed on June 17th. The following week my guests received their orders, with a few backordered pieces missing. My designer told me that my order did not arrive because there was an item of mine that was backordered. She explained that this has happened in the past and it is Origami Owl's practice to hold the hostesses order if there is an item backordered. I did not think this was fair, so I contacted Origami Owl to learn that this was not their procedure. I found out instead that FedEx had misplaced my order. The customer service representative sent a request to shipping to have a replacement order shipped out. I then called on July 3rd to check on my order because I had yet to receive it. According to their records my order was shipped on July 2nd. I asked for a tracking number and they could not give me one. I then called on July 8th to receive a status on my order. I waited on hold for over an hour to speak to a representative and found out again there was still no tracking number and the customer service representative said there was no record of an order even being shipped. She put me on hold, but after another hour I decided something had to have happened to our connection, so I hung up and called back. Another hour later the customer service representative at the design center said she would submit another replacement order and I would have it by the end of the week. I called at the end of the day on Friday since I had not received my order. The customer service representative stated that FedEx delivers on Saturdays, so it may still arrive, but there was no tracking number. My most recent call was today, July 15th. After waiting on hold for quite some time the customer service representative said that he saw no record of the order being shipped. He said he would submit a request for my order to be reshipped and it would reship in 24 to 48 hours. I explained to him that I was not okay with this since this is the same thing I was told the last two times. I requested that my order be submitted and set up for overnight delivery. He said that a manager could call me back to speak to me about my request. I requested I speak to them immediately and he said that wasn't possible. He assured me that I would receive a call back this evening. It is now past business hours and I did not receive a phone call and I still do not have my jewelry.Desired Settlement: 1. I would like my order to be shipped overnight to my address, not my designer's.

2. I purchased some items to start a "Tagged" necklace and intentionally did not purchase all pieces because a guest at my party was going to host a party and I was going to purchase them at her party. Unfortunately, I want to finish my necklace as I had started, but I don't want to go through this hassle again and feel I should be compensated for the amount of time and inconvenience I have been put through. I would like either a credit to my original order or some credit on my new order I will be placing.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and found that order #[redacted], tracking #[redacted] was sent out on 06/20/13 at 11:52am and was lost in transit. We sent out an order a second time, tracking #[redacted] was sent out 07/18/13 and delivered 07/19/13 at 12:09pm. Please advise if there are any issues with this second reshipment.

Review: I placed an order with a Origami Owl "designer" - independent sales representative on April 21, 2013. BEFORE I placed the order I asked her TWICE if I would have the order before May 9, 2013, as I was leaving for a week-end with friends, 3 of which were received the three necklaces & charmes ordered as gifts. Two were VERY special birthday gifts, as they were in celebration of two who were 2 year cancer survivors. These birthdays become VERY special!!!! Closer and closer to May 9th I began to consult with the person who placed my order. I received a reply that they didn't have the product available for many orders and they their products were delayed due to customs issues, etc... I spent over 5-6 hours over a 2 day period "on-hold" with 2 different #'s. One for customer service, and one for designer service. I emailed the company on numerous occassions. TWO different representatives indicated I WOULD have the order by Mother's Day. That's all well & good, but Mother's Day was not my deadline. I needed and was promised it before. At any rate, with that promise, I pre-paid for an overnight delivery by [redacted]. and left the box & label with my husband, expecting they had told the truth and the package would arrive on May 10th, he could send it [redacted] overnight with Saturday delivery to my destination. Well, that was money wasted, as the May 10th expected shipment did not arrive! So with that said I had to tell 3 folks that they didn't have presents. In the meantime I had to go out and purchase 3 smaller presents just for them to have "something" to open. Once again, additional expense for me. You see, Origami Owl had almost $200 of my money already, as they charged me for the order on April 25th. I was very afraid to cancel the order and request a refund based on the companies unkept promises, lack of correspondence, etc. My "designer" could not even get through to her own company via phone. She was on hold for countless hours as well.

Well..... the order finally arrived 3 weeks late, and of course it had an item I did not order, and was missing an item I did order. They had their reps tell us that we would be compensated with a free gift, but I didn't receive anything, not even an apology from the company. My invoice # was [redacted]. Designer # [redacted]. The designer did everything she could do and was very polite and sympathetic. It was not her fault. I really feel that the company should compensate me by adjusting the cost of the order with a check to me or a credit on my credit card used for payment.Desired Settlement: I'd like a refund or at the very least, a partial refund.

Business

Response:

Thank you for bringing this issue to our attention. We apologize however somehow this issue was overlooked. I have reviewed the customer Gail’s order and due to not receiving the order within the time frame allotted I adjust the shipping charges. I also gave [redacted] 15% off her order totaling a refund in the amount of $40.82. I am attempting to request for Revdex.com to reopen this issue and be able to reach out to the customer. Please let us know how to resolve this issue. We appreciate and thank you for your assistance.

COMPLIANCE DEPARTMENT

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Review: The customer service received from Origami Owl was terrible not to mention never responded to the following is the email I sent and I never got anything in return..."I am writing in regards to a HUGE problem I have with a demonstrator (Sabra Winters) I allowed in my home on Sunday May 4. She came into my home and apparently mislead not only myself BUT all my guests as well. When they all asked her how long it would take to receive orders she told them 7-10 days. Here we are May 20 and still no orders. I have a text message from her on May 14th stating that my order was upgraded to express shipping and should be here on Friday May 17, though she couldn't guarantee it. I am completely understanding with things changing BUT after inquiring with her and her telling me to call customer service, I was told the order is still sitting there in a "pick up" status and I would receive it within 20 business days. After accumulating $550.00 in orders I have to feel like I'm bothering her when I ask a question and then apparently I am supposed to be a mind reader with this woman. All she cares about is the credit she makes off of this party! She even called my ladies after 11 in the evening when 2 of the credit card orders didn't go through. She is a sad representation of your company! I sell [redacted] and I know that demonstrators have a service number to inquire on issues, why is she passing me off to customer service? Every single one of the ladies that attended my party are disappointed and ready to cancel their order. I called on Friday and inquired and was told I'd get a call back, and I never did. I called again today and was told the same thing. What kind of business is this? If it's that difficult to make good on your end what needs to be done, by all means at least let me know, we can cancel and part ways!"As of June 20th the order with missing items just got filled after over a month and a half....pathetic!! To date they NEVER called me or responded in ANY way....VERY BAD BUSINESS!Desired Settlement: Some kind of acknowledgement from these people would have been fine!

Business

Response:

[redacted],

We do apologize for the behavior of one of Origami Owls designers and will remind her of Origami Owls policies and procedures. If you could please provide us with a little more information to fast track this issue would be greatly appreciated. Please email [redacted]@origamiowl.com with the order numbers and any item numbers you are missing from orders that you have received. Thank you for your assistance on this matter.

Consumer

Response:

In regards to the requested information, the original order number was #[redacted] and was ordered May 7, 2013. I'm sure anything relating to this order will be able to be viewed with that number along with the items that were initially missing and took an additional month to receive

Regards,

Review: I purchased a locket from them and it is falling apart. I emailed the company and was told to send them my order info so they could make sure it fell within the 90 day time frame. I purchased it MAR 23, 2013 and emailed them my order info MAY 20, 2013 the same day they asked for it and haven't heard a word from them since. I am tired of the waiting games and run around this company gives their customers!!Desired Settlement: All I would like is a new locket or my money back.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you that we are working diligently to improve all aspects of our business.

Regarding your locket, I have attched a replacement form. Please fill out this form completely and mail to back to us along with the locket in a padded envelope.

Please allow 5-7 business days for processing of your exchange, plus shipping time.

If you have any additional questions or concerns, please contact me at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I cancelled my independent designer rep agreement on 05.23.13. Origami Owl Policy and Procedure 9.4 in part states, "...Independent Deisgner may return Business Packagkes, productst hat he or she personally purchased from Origami Owl that are in Resalable condition and which have been pruchased within one (1) year prior to date of cancellation. Upon receipt of a Resalable Business Package and/or Resalable products, the Indpendent Deisgner will be reimbursed 90% of the net cost of original purchase prices(s)..."

I have been in contact with Origami Owl Deisgner care and the complaince department. They will not issue refund for my inventory per their policy. I have emails to prove they will not honor their policy.Desired Settlement: I have a right to a 90% refund of my inventory per Origami Owl Policy and Procedure 9.4. I have a copy of the Policy and Procedure handbook and emails stating they will not honor this policy.

Business

Response:

Hi [redacted],

According to our records, although you were misinformed about the return policy, our Business Developer Coordinator informed you via e-mail yesterday (05/29/2013) that you were entitled to a 90% refund, 10% less restocking fee. She also asked that you please send her the emails where you were misinformed, so that she could speak to the representative and educate properly.

You stated in your email that you will be sending in the merchandise on 06/01/13. As soon as it is returned we will issue the 90% refund.

If you have any additional questions or concern, please contact us at [redacted]

Have a wonderful day!

Review: I have called multiple times since Monday afternoon when I received the order, waited on hold for over 15 minutes each time with no answer, I have submitted two return claims, contacted my designer, emailed the company multiple times, and STILL have received NO response.

When I received the order, it was wrong.

I only received one pair of earrings.

I was missing the Silver Cushion Cut Drop Earrings.

I was missing the Crystal Silver L Initial Charm.

I received an airplane and crystal charm that I did not order.

But after receiving no response or help, I do not want to do business with any company that takes advantage of their customer. I do not want a replacement for the missing material. I would like a prepaid [redacted] label to return ALL of the material and a FULL refund.Desired Settlement: I would like a prepaid [redacted] label to return ALL of the material and FULL refund.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I have assisted with providing you with a return shipping label sent to your email [redacted].[redacted] to assist with the return of your order #[redacted]. If you could please contact me directly at [redacted].[redacted] once you have shipped your return so I may track your order and assist you further.Thank you for your assistance and attention in resolving this matter.Have blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted].[redacted]Website [redacted].[redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I am an existing Origami Owl customer. On Cyber Monday, I received a promotional email offering me free items (locket and charms with a value of $55) for ordering $68.50 worth of merchandise. On 12/1/14, during the time period indicated in the offer, I placed an order totaling $88.00 (Order #:[redacted]). These items are all Christmas gifts for my daughter. I received the items I ordered less than a week later, but not the free promotional items that had been offered. I then contacted the company as follows:12/8/14 Emailed Origami Owl ([redacted]) with our order number and an explanation of the issues. No response was received.12/9/14 Spoke with [redacted] at Origami Owl after waiting on hold for 30 minutes. She stated that the free gift was coming in a separate shipment that on 12/8/14 and it should be received in 2-7 business days.12/17/14 Called (waited on hold for over 20 minutes), spoke with [redacted] who noted they were having issues with some of the free gift orders. She would check specifically on our order and call me back by the end of the day. No call back occurred.NOTE: The automated answering system also made note of the issue with the free gifts and stated all issues had been resolved and the free gift orders had all been shipped by 12/13/14.12/18/14 Called (Waited on hold for 38 minutes), spoke with Sharon. She saw in their system that [redacted] had spoken with me but had not heard back from that department yet. She sits next to [redacted] and she was not in yet, but assured me that [redacted] was good at returning calls etc. Sharon also stated she too would follow up and call me back today (12/18). No return call was received.12/18/14 Received an email from Origami Owl stating that an order had been received and would be shipped in another 3-5 business days (these are Christmas presents!!!). The email included a new order number (#:[redacted]) but no reference or descriptions of what order had been placed and what was being shipped.Desired Settlement: I would like to receive the items offered. In addition, I would like to know the following:Why did they make a Cyber Monday offer that they could not fulfill by Christmas?Why did they tell me my promotional items had shipped out on 12/8/14 when they had not?Why did they repeatedly tell us they would have a company representative call us back and did not?Is the company comfortable with their wait times that customers experience when calling the company?

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I found our Designer Care team assisted with completing the replacement order for your free item as of 12/18/14 and can view [redacted] Tracking #[redacted] confirming delivery. I do apologize for the delay in ordering. We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames. Again I do apologize for any inconvenience this may have caused. We truly appreciate your patience while we complete this process.Please let us know if you have any further issues with your items. Have a blessed day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although I have now received the items that I was offered, I would still like to have answers to the questions I submitted with my original complaint. In addition, I am wondering why I would ever do business with this company again since it took filing a complaint to convince them to honor their offer.

Regards,

Business

Response:

Good Afternoon [redacted]:Thank you for your feedback. As we have confirmed receipt of your order and free items, Origami Owl did fulfill our promotion for Cyber Monday event and your items were received prior to the Christmas holiday. Again I do apologize for the delay in ordering. We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames. I do apologize for any inconvenience or stress this may have caused. During the holiday season, like most companies, we get a rush of requests and sometimes we have come across calls in queue. Generally our wait times are quite short. We hope this clarifies your concerns. We truly appreciate your patience while we completed this process. We hope you have a blessed holiday weekend!

Review: I held an Origami Owl Party on April 25, 2014. I sold over 1300 in jewelry to my friends and family. Since the party I received everyone's order to my house to sort and deliver directly which was on May 7. When sorting through the stuff I noticed things completely missing (never in box), things defective and also things that needed to be returned for something else. I met my designer and she took all the stuff that needed to go back to the company the very next day after receiving my stuff. She said she would send everything back to the company and put in my request of all the new stuff. My designer told me if I was worried about everything to contact them directly so she was basically done handling everything so I contacted Origami owl directly and they did not receive the complete list that was wrong so I gave it to them again. They said the designer never returned the items yet. They said they would give her 24-48 hours to contact them discussing this matter and when I called back after 4-5 days it was the same story again. They kept telling me this is being handled by the compliance department but my family, friends and myself are out items that were previously paid for. I am not sure if she has sent things back yet but I have no contact with her. I feel that the company should give us the customers our stuff as we paid for and if necessary go after her for the returned items. I did as I was told but the company and designer and still have yet to get anything back from them. I feel as though we have gave this company over a month to handle the situation before contacting anyone else and still have not had this resolved directly by them.

I have attached a complete list of everything that we need sent to us as follows:

Large Gold Locket - stone popping out (replacement) [redacted]

Silver Heart Locket - Has black marks on the top (replacement) [redacted]

Baseball Charm - Has black marks on it and looks bad (replacement) [redacted]

September Birthstone - she accidentally put the wrong number ([redacted] Round) and wanted the Sept. Heart ([redacted])

Daughter Heart Charm - Black is missing from the word "Daughter" (replacement) [redacted]

Medium Black Locket - completely missing from order (replacement) [redacted]

Rose Gold Heart Plate - completely missing from order (replacement) [redacted]

August Birthstone - accidentally put the wrong number ([redacted] Round) and wanted the Aug. Heart ([redacted]) (replace)

December Birthstone - accidentally put the wrong number ([redacted] Round) and wanted the Dec. Heart ([redacted]) (replace)

White flower [redacted] - replace it for another charm i<3U ([redacted])

Black extender - Return it didnt make it the length I wanted [redacted] exchange for cupcake charm [redacted]Desired Settlement: I would like the delivery of our missing items, damaged items and exchanged items (all new) to be shipped immediately so we can get what we paid for.

Business

Response:

Good Afternoon [redacted],

Your complaint logged with the Revdex.com pertaining to the order issues from a party you had on April 25th was forwarded to my attention for review. I have searched our records to see if I could locate the Designer associated with your party or any calls made to the Company, but have been unable to find anything yet. I would like to assure you that we will continue to research this issue so we can review and address the circumstances surrounding the timeframe it took to rectify this.

Having said this, I forwarded your email to our Designer Care management team and was advised that they have left you a voicemail and have already submitted the request to send out the items detailed in the list included in your correspondence.

Please let me know if you have any questions or require further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am a "designer" that signed up with Origami Owl less than two months ago. It has been a nightmare. I have customers and myself with broken lockets and it took me three days to get a hold of someone at our customer service center. I had to wait on hold for 3 FULL HOURS! I still don't have the issue resolved. They refused to replace the broken locket because the chain broke and the locket hit the bleachers in a football stadium and all the charms fell out. They said they will replace the broken clasp only! It is less than 2 weeks since I bought it! I have several other items that I sent back and I am still waiting for replacements and now they tell me they never received them. I Have the [redacted] tracking number that shows that they got them ten days ago. I had to pay nearly 300.00 to sign up with this company and I want my money back...in full.

Review: I placed an order with Origami Owl the afternoon of April 1, 2014 and selected Next Day Delivery for which I paid $22.95 . The package was to be shipped to Orlando, Florida. I opted to pay for next day shipping to surprise my friend for her birthday. I received an email at 7:51 p.m. on April 1, 2014 stating my items were shipped and provided with a tracking number for [redacted]. When I tried to track the package, it came up on the [redacted] website as "not found". I contacted [redacted] who told me I probably had a wrong number. I contacted Origami Owl and was told it takes up to two business days to get tracking information because [redacted] "recycles tracking numbers". I then asked how I could find out the status of my order given that I had no way to verify the item was going to be delivered without having to ask my friend if she had received the item, thus ruining the surprise. As of 6 p.m. EST, my friend had not received the package. When I called to inquire about this, I spoke to 3 different people, a supervisor was never available and I was consistently told that it takes "1-2 days for fulfillment of the order", "I do apologize" and various other things about "fulfillment, not sure which warehouse it came out of, etc. I was told it "may not have shipped". When I asked why I received an email CLEARLY stating it shipped along with a tracking number, I was told "it could still be in the warehouse. Which, again, does not solve the problem of why was I told it was shipped when, in fact, it was not. I then brought up the issue I had with choosing Next Day delivery for which I paid a premium. According to EVERY person I spoke to, next day delivery happens AFTER the 1-2 business days to fulfill the order. I am clearly missing something because Next Day delivery should not be an option if it will get there 2, 3 or 4 business days after the fact. Because they were vague on where the package was, I requested the shipment be cancelled and was told I had to wait for it to be delivered, return it and then they'd process a refund minus the shipping. Then I requested they revert the charges to the 2 day rate which was substantially cheaper than Next Day delivery and was told that wasn't an option and that I should refer to the FAQs on line. I am miffed that I was charged an exorbitant amount (which I was willing to pay) for a service which, according to Origami Owl, cannot be provided.Desired Settlement: Next day delivery means: pay for it today, get it tomorrow! I want my shipping cost refunded or at the very least, adjusted to the lower rate since I absolutely did not get the service I paid for. I also feel Origami Owl should be prohibited from offering "Next Day Delivery" if they cannot provide it.

Business

Response:

Good Afternoon Roseanne:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint and found order #[redacted] was delivered on schedule. As stated in our FAQs we request customers to be aware of our 1-2 day processing and fulfillment time. Please see attached screen shot. Per [redacted] tracking #[redacted] the order was delivered on 04/04/14 within fulfillment time. As this was a gift for your friends birthday and did not arrive on the date we would like to offer a 10% discount on your next order. If you would like to fulfill this request please contact the Compliance Team at [redacted] before you order so we may assist you further.Compliance Team

Review: I placed an order with origami owl oct 9th I still haven't got my order I have sent them many emails asking where my order is with no luck I have asked serval times about how to get a refund since I paid cash still no reply I have called them and they are very rude and tell me I just have to be patient.hiw do I go about getting a refund?Desired Settlement: I just want my money back

Business

Response:

Good Morning [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and reached out to you via email to [redacted] on 12/11/13 at 2:42PM in regards to order #[redacted]. I have confirmed with the Designer has already processed a refund to you and this has also been addressed with your daughter. Please see the screenshots attached.

You may also contact me directly at [redacted].

Review: My order was incorrect when it was received. I attempted to contact the company via their customer service number, and was on hold for over 48 minutes before someone answered my call. In total, I was on the phone with this company for one hour and thirteen seconds, only to be told that they are sending me a form that I must complete, return the wrong item they sent me, wait for that to be processed, and THEN they will send me the right item.Desired Settlement: I would like the correct item sent to me and I would like a partial refund.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this it our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested a prepaid shipping label sent to [redacted].com which you should receive within 24-48 hours. Please contact me directly at [redacted].com once the items have been sent so I may track your return. Please also advise on the quantity, description, and SKU # of the items you received in error along with the quantity, description, and SKU # of the items you were supposed to received.

Thank you for your assistance while resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This resolution does not guarantee that I will have the item I ordered in time for Christmas. In addition, if the pre-paid postage label that is to be mailed to me requires me to print it, that is another issue, as I do not even own a printer.

Once again, this is the company's issue for sending me the incorrect item. I am being extremely inconvenienced in dealing with all of this. I have now wasted well over an hour on this issue, considering I was on the phone with Customer Service for over one hour last evening.

I am requesting the correct charm ASAP, as well as a partial refund for this inconvenience. Neither of those were fully addressed in the company's Revdex.com reply.

Regards,

Business

Response:

Good Morning [redacted]:

Per our previous emails, I confirmed on 12/12/13 we requested a new order be placed for your incorrect item. Order #4390756 with [redacted] tracking #[redacted] was delivered 12/13/13 at 3:29PM.

Please contact me directly at [redacted].com if you have any further questions regarding this order.

Thank you for your assistance in resolving this matter.

Consumer

Response:

While I have now received the correct item, I also requested a partial refund due to inconvenience and time this has cost me. The company has not once addressed that request. Per prior communication, I spent over one hour on the phone attempting to get this resolved. I then had to go out of my way to a [redacted] location to remedy their mistake.

Do not order from this company! While their products are wonderful, their business plan and customer service are atrocious and border on fraudulent. There is no consistency in what you are told. I have been working on getting one item for a month. If this company wants to make it, they need to get some consistency and management that cares about customers' orders being taken care of.

Review: This was my first time ordering from this company. I placed my order and received my order early in November of 2013. I placed the order as a gift then found out afterward my recipient of the gift does not wear gold jewelry so I thought I could just simply exchange it since this company has no problem with doing an exchange. I do take full responsibility for ordering the wrong products. When I went on the website for contact information they have an option to send them an email via their website so I did so.. three times. Not once did I get an email back. Not even an acknowledgment that they have received my request. Now at this point in time after waiting 2 weeks for a response I was late to give this product as a gift. I decided to then go back to the website and call a number to specifically speak to a person. The first time I called I was on hold for 30 minutes before speaking to someone. I spoke to a woman who claims she noted it on my account for an exchange of all the same items from gold to silver. She assured me it would not be a problem. She also informed me that she would be sending me an Email with a shipping ticket to send back my unwanted product. I waited three days for the email and still had nothing. So again I called, waited 40 minutes to speak to someone. This other woman told me it takes at least 4 business days to receive the email. I waited and waited for another week. Again still I reccieved nothing. So again, I called back. I was on hold for again 45 minutes before talking to someone. When connected I spoke to a man whom I told the exact same thing as I did to the woman the time before. He told me he would make a special "note" on my account to have that email sent out right away so this problem could be solved. He also confirmed that it takes 4 bushiness days for the email to go out. Two weeks went by and still I had nothing! I couldn't believe making an even exchange could be so hard. I sent another email via the website and nothing was answered so again I called back. I was on hold for an hour before speaking to a woman. When she finally came to the phone she told me that she would also be sending me this" email" with the shipping label. So I then said "what do I do when I do not receive the email... do I waste another hour of my life on hold trying to get through to you again for you to keep sending me in circles?" That is when I asked if I could be "compensated in anyway" being I am now over a month late to give my gift to a very special person. She then told me that I do not have an account with them and there was nothing she could do. I asked her "then how come the last three times I called I had an account and now all of a sudden I don't?" This woman said please hold briefly.... well let me tell you that brief hold turned into an hour and forty five minute hold! When she came back on the line she said " Oh wow mam you've been waiting this whole time?" I responded with "yes, I would like my issues resolved. She then asked for my phone number to have a man call me back. I gave her my info and the man called me back in 5 minutes. After now telling another representative (this man who just called me back) my story and being on the phone for 3 hours he then asked me for my personal contact info saying he could not help me but his supervisor would be in the office in 10-15 minutes and she would be giving me a call back. I asked him three times "are you sure she is going to call me back right away" and he replied with "yes mam she will be calling you to resolve this." Well of course I never reccieved a call back, no email, nothing! I was absolutely surprised that these people kept leading me in circles and nothing was being taken care of after me trying so many times. it has now been 4 days... and still I'm left with nothing!! Please help meDesired Settlement: I would honestly like at least half of my money back from this product, if not all. I still have the product in my possession but would like a refund. I went out of my way many times to ask for help and to contact this company for help with something they allow customers to do. I waited patiently many hours on the phone trying to resolve this. I couldn't believe the way their representatives tried to device me by telling me that I do not have an account and the way they walked me through circles for in the end, I'm still left with my original problem. If they were about their customers at all this would of been a simple resolve the first time I called with no hurt feelings, a happy company with a happy customer. Instead I am very unhappy and will never be dealing with this company again and they are a company not willing to satisfy their paying customers. I feel I put in a lot of effort to keep both parties happy and they have done nothing in anyway to help. I am left with Jewelry in the wrong metal tone.. a unhappy special person in my life who has still not reccieved a gift.. embarrassment on my behalf for not having this resolved and gifted.. and many hours of my life wasted trying to resolve this.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and have requested a prepaid label sent to [redacted]. Please allow 24-48 hours to receive this label. I will also follow up with you to confirm label has been received. Once items have been returned please contact me directly at [redacted] so I may track your return. Please also confirm via email the Description and SKU # of the silver items you request to exchange plus an additional 4 charms of your choice for the inconvenience.

Thank you for your assistance while resolving this matter.

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Description: Jewelers - Retail, Jewelers - Wholesale, Online Retailer

Address: 450 N 54th St, Chandler, Arizona, United States, 85226

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