Origami Owl

Review: I feel as though we have more than one complaint with this company. First of all I feel as though your advertisement is misleading as the charms do NOT stay in location as they show in the order book and your represenatives are very unaware of what they are selling. Also, I feels as though the represenatives we have dealt with for the past 3 weeks in your customer service center are unknowledgable and incompetent. I have beencalling for 3 weeks now to return a product that I am VERY dissatisfied with and have gotten no response. I have been requesting a return label that I was told I had to have to make the return and have YET to have it emailed to me. I am highly dissatisfied with this company and its business practice. Also, after speaking with the last represenative, she had disconnected the call after my many attempts to tell her this has NOT been handled and to find out I would have to wait longer, your return policy states it has to be returned within 30 days and I have made my best attempt to get this back and have no resolution to my problem. I appreciate you keeping my money and leaving me dissatisfied. I am requesting a return to me be made IN FULL, Including my shipping fees due to the problematic return process as soon as possible.Desired Settlement: I would like an explanation of why this company operates as it does for returns and I would like the amount charged to my card in FULL refunded to me as soon as possible $220.00 and would like you to profess better customer service in the future so others do not have to expierence what I had to experience.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested a prepaid shipping label sent to [redacted] with [redacted] tracking number [redacted]. Please email me directly at [redacted] when the items have been shipped so I may track this information for you. Once we have received and processed the return I will be able to request a check refund which may be shipped to the address of your choosing.

Please contact me directly with any further questions or concerns. Thank you for your patience while I resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ms. [redacted],

The tracking number for the package that I paid to have shipped is: [redacted]. It is showing that it was delivered today. I would appreciate the reimbursement for the $9.65 shipping as I paid to have the signature confirmation for peace of mind after the experience along with the $219.67 for the product. Please follow up with me and let me know if you can automatically credit my bank card back or when the refund check will be mailed so I can expect it. Please mail it to : [redacted].

Thanks.

Customer Service Lead

###-###-#### Phone

###-###-#### Fax

Business

Response:

Good Morning [redacted]:

I do apologize on my delay in response as I no longer work on Mondays. I have requested a check refund in the amount of $17.60 for the shipping charges that were not added to the refund of $211.72 that was issued to your card. Please allow 7-10 days for process plus shipping time.

Product not delivered....still awaiting items...order April for seniors gifts for June 5....still only have partial order...numerous calls emails to company only to not get any satisfaction many minutes on hold I swear they have no one manning the phone on purpose......buyers beware!

I held a party on 4.26.13. My party was over $700.00 worth of product. To make a long story short, only 1/2 of people's orders were received. All of our credit cards were charged, yet no one has their full orders. I have waited on hold a total of 1.5 hours, sent e-mails and I get nothing back.

Very frustrated and would NOT recommend this company to anyone.

Review: I purchased a locket from your company and I received it broken so I then proceeded to contact your customer service and someone replied to me and told me the locket is covered and that she was out of town and would email me a link to the page I needed to fill out in order to have it replaced. It's been a month since I've heard anything and I have email customer service back 5 times to no reply.

All I want is my locket replaced, I shouldn't have to go through someone else to get to your business!!!

-[redacted]Desired Settlement: I want the locket replaced and the shipping covered

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and attached Origami Owls Replacement Form. I have also requested a prepaid shipping label to be sent to your email address [redacted] so you may send the broken locket back to us. Please complete form and send to my direct email address at [redacted]@OrigamiOwl.com. Once both items are received I will be able to forward the information onto the correct department so we may replace your locket. Again we apolgozie for any inconvenience this issue may have caused.

Review: I submitted an order to one of Origami Owl's designers, [redacted], on April 4th 2013. My order totaled $184.00 and included 4 lockets, 1 chain and 4 "mom" charms and 12 birthstone "boy" "girl" charms. When I received the order 2 weeks later, one of the girl birthstone charms that was sent was the wrong month due to no fault of my own. Either the designer misread my order form or the company got the order wrong. When brought to the designer's attention, she said that she would replace it and she would pay to rush order it since these were supposed to be Mother's Day gifts for myself, my 2 sister's and my mom. Well the "rush" order took almost 3 weeks to get to me. When the "correct" birthstone color arrived, I noticed that the design of the girl charm had changed. The other 12 "boy "girl" charms I had all had faces and character to them. This new one is plain. No face or design to it. So now I have one charm that does not match the others that are going into the same locket. When this was brought to the designer's attention, all I asked her was if I could get them all to match. I either wanted them to all have faces or none of them to. She told me there was nothing she could do and that there are no refunds. I wasn't asking for a refund, just for all the charms to match which they would have had she put in the order correctly the first time. I understand that product style changes and have no problem with that. All I wanted was for her to fix an error that was not my fault. When asked how to remedy this she said "I don't know. Maybe you could draw a face on it with permanent marker." I was completely shocked at this reply! After spending almost $200 she wanted me to draw a face on the charm so it would "match" the others! When I realized that I wasn't going to get anywhere with the designer, I sent an email to the customer service department. I sent the email on May 16th explaining my situation. I finally got a response back on May 24th from a [redacted]. requesting my order number so that the correct charms could be sent. I immediately replied and sent a copy of my order and full detail of what I was requesting. I still have not received a response from that and it has been 2 weeks. I finally was able to get through to the customer service number on June 5th, now 2 full months after the original order. The lady I spoke to said that a form would have to be emailed to me so that I could send back the charms that needed to be corrected and they would send me the correct ones. She said it would take 3 to 10 business days to get me the form!! That seems completely ridiculous just to email a form! I live in Florida and am flying to California to visit my family on June 17th. Again, these were supposed to be Mother's Day gifts. That was ruined and now I won't even have them in time to take with me on the 17th to give to my mom and sisters. At this point I am asking for this to be fixed NOW and a refund of my shipping charges from my original order, not to pay shipping charges for the charms I will have to get corrected and a refund for if not all of the $184 but at least for the cost of the necklace that was not correct. I feel none of this was handled correctly or efficiently and if this is the way this company does business its a wonder how they stay in business. All I know is I will never order again and all my colleagues that put in orders the same time I did will not order again either. I know this is probably not a big deal to the company but if I'm not the only one who has had this type of experience, it soon will become a big deal.Desired Settlement: Refund for the necklace, charms and shipping charges as well as being sent the correct charms asap!

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention On behalf of Origami Owl, I would like to sincerely apologize for your experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

I have left you voicemail and an email informing you that I would like to send you the correct charms free of charge due to the inconvenience. Please email me ASAP so that I may have these shipped to you, being that you are traveling to californa on June 17th and I would like to have them out to you before then.

Please let me know if you have any additional questions or concerns at [redacted]

Hope to hear from you soon, I'll be waiting for your response!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I hosted a party the end of March. My designer came to the house for this party and several orders were taken at that time. We have yet to see any of these items and very few attempts were made to resolve this issue even though the items were all debited from their accounts.

When she finally did reach out to me weeks later she stated that she was hospitalized and she is very sorry for the way business is being conducted. It is now July and we still have not come to a resolution. The only people who have received anything are the people who placed orders online. Some of these orders were placed with the intention that we would receive merchandise before Mother's Day and recent birthdays that have since pasted. She has not even taken my order for the hostess rewards.

I have made several attempts to reach out to her by phone, email, and even Facebook. The excitement I once had for this jewelry has now turned into frustration. If I don't hear from someone soon I am going to ask for a FULL refund for all items purchased during my party. Please help?Desired Settlement: I would like to have confirmation that these items have been shipped. Some people have even requested refunds. I would also like to have my hostess rewards.

Business

Response:

Good Afternoon [redacted],

Thank you for taking my call. It is very upsetting to hear the details of what occurred and your inability to reach the Designer associated with the party. As discussed during our conversation, our system does not reflect the input of any orders for this timeframe by [redacted]. This being said, we would gladly assist you in getting the items ordered, but would need to receive a list of the jewelry not received as well as the proof of payment.

I understand that you do not have any of this information (all orders given to [redacted]), that some individuals paid by cash and that due to the length of time and frustration, you don't believe that anyone will provide you with the details we would need to receive in order to fulfill the orders that were paid for but never placed. As indicated there are several Designers with the same name who live in the general area of your residence and without being able to verify a phone number or email address, it will be a little more difficult to hone in on the responsible party. That being said, we will do our best to see what if anything can be done given the circumstances.

Please send me the emails you received from [redacted]'s mother as well as any other emails, [redacted] postings, text or other. This will help us in reaching out to the correct party. Once gain, I understand that some time has passed, but without receiving a list of jewelry ordered but not received along with proof of payment, it will be most difficult for us to try and rectify this situation. Whatever you can provide us with will help us help you.

I can assure you that we do not conduct business in this way and will take corrective action if Designers are found to be representing us in a manner unbefitting an Origami Owl Independent Designer. My email is [redacted]

Thank you for taking the time to speak with me!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response I received assured me that this matter was resolved. However, this matter has not been resolved at all. The lady who contacted me and left me her email address gave me the wrong email address. Not to mention I've contacted the company directly and have been getting the run around by them as well. Please see attached emails from yet another representative from the company who dismisses me.

When I spoke with someone from the company they mentioned that the jewelry was shipped but to the designer. The salesperson who presented at my party who has yet to reach out to me to resolve this issue. So now I have another issue. Her having the items that we purchased and will not deliver to me.

Also attached is the emails from the designers mother claiming her daughter was hurt and reassuring me that she would handle this matter.

Please help!

Regards,

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. I do apologize the email received in our original response was incorrect. I attempted to open the attached files but was unable to, please see attached screen shot image. If you could please contact me directly at [redacted] with the email strings correspondence between yourself and [redacted]'s mother, any [redacted] postings, text messages, list of items requested and proof of payment.

Thank you again for your assistance and patience while we further look into this matter.

Career & Guideline Support Team

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]

Website [redacted]

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I am designer [redacted], My name is [redacted]. I called this morning because of several missing items and I needed them to be resolved ASAP, as this is my business (the way I provide for my family) Once "[redacted]" (she refused to give me her full name) told me that it would take 7-10 business days to process my request, I quickly asked to speak to a supervisor. She said that there were none available that they were currently on the phone with other issues. I stated that I would hold. She refused to let me be placed on hold. She said that she "simply cannot do that". I am very disappointed with the customer service I have received and can say the same for my customers lately. I have a few more bars to close and I will no longer be staying with this company. I would have thought that since the items have been paid for that they would ship out within 24 hours being that it is not my mistake ( it would be yours) that you would resolve your designers issues as priority. We are the backbone to your company. You will soon learn that many of us are getting very frustrated. I have now lost two VERY important customers because of the lack of customer service your company has provided.

Review: After receiving the wrong items from a Origami party held at my home by a hostess, the company refused to give me a refund as promised.I gave back the items after they arrived to the hostess because they were not what I ordered.I asked the company to give me a refund because I was being charged with interest on my credit card.The company said they would issue the refund after I called them on Tuesday, May 6, 2014. I never received the refund but I got a bill from my credit card for two orders. One for 155.52 and one for 120.55.I called back on Monday, May 19, 2014 and was put on hold several times after asking for my refund. A half hour of waiting until they said they would do the refund in two weeks. After asking for a supervisor and complaining they finally said they would issue the refund.I don't like the customer service of Origami Owl.Desired Settlement: REFUND

Business

Response:

Good Evening [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].com with your order numbers, Designer name and ID who assist you with your order, and proof of payment either by cancelled check or bank statement so I may assist you further.Thank you for your assistance. I look forward to resolving this matter.

Review: I purchased several items from this "business". The main piece was defective and I have been trying in vain to get this corrected. None of my emails (three) have been answered and when you try calling the "business" number, you are simply on hold from the start and no one ever answers the phone. I have stayed on hold as long as 45 minutes before finally giving up.Desired Settlement: I want this piece replaced immediately or I want a refund for the entire order.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested a prepaid shipping label sent to your email [redacted].net. Please email me directly at [redacted].com once the item has been shipped. Once received I will be able to request for a replacement order.

Thank you for your assistance and patience while resolving this matter.

Review: I placed an order on 10/17/2013 from the origami owl website. I purchased two lockets, two chains, and 12 total charms. I received a confirmation that my order was placed and monies were taken from my credit card as payment on 10/19/2013. My order number is [redacted]. I called on 11/11/2013 to inquire what was the status of my order. I attempted to call multiple times this day as the wait on hold to speak with someone was from 20-40 minutes. I was told my items were in line to ship. I called again on 11/22/2013 (again waiting on hold for over 40 minutes with multiple calls that day that were over 20 minutes on hold that I was unable to keep waiting and had to call back). When I spoke with a customer services representative on 11/22/2013 she told me my order did not ship yet but she was going to resubmit my order and put a request for overnight shipping. I placed two emails from there website as well during this time frame with no response from anyone. I called again on 11/25/2013 to confirm my order was being shipped overnight to me. The man I spoke with needed a reference number from the 11/22/2013 call that I did not have on my person at the time. He told me a supervisor would contact me that day to discuss my order. This did not occur. I called again on 11/27/2013 (the hold times are staying the same) and spoke with a woman to told me the reship request takes four days to process. Today I called as I have not yet received my order and spoke with [redacted]. [redacted] explained to me that there is no record of my order, no request for reship, and she was going to start the process over again. I was asking [redacted] if there was anyway to speak to a supervisor or owner as I have been told all of these things before and yet have not been delivered my order. When I mentioned that I was thinking of contacting the Revdex.com she promptly told me she was no longer allowed to speak with me as I had said "Revdex.com" and hung up!! I would have asked for a refund by now but do not feel as they are able to complete any customer's request.Desired Settlement: I would like my items I ordered. I would like a supervisor or owner to contact me to explain how this customer service is going to be addressed.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] and would like to apologize the order has not been shipped out. Please email me directly at [redacted] so I may further assist you. Please advise if you would prefer your order with an additional 3 charms or a check refund sent to the address of your choice.

Thank you for your assistance while resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I hosted a book party with Origami Owl in the month of October, 2013. Party I.D. #[redacted]. I sold $853.00 worth of their product. The company had indicated to the Desiger that all parties had to be closed by 11:59 p.m. on October 31, 2013, due to their computer system upgrade. My hostess contacted me on October 31, and up until 9:30 p.m. she could not get the Origami Owl computer system to accept my hostess gifts order due to system overload on the fault of the Origami Owl computer system. My Designer told me I had $166.00 of free products. My desiger contacted Origami Owl on November 1, and they indicated to her that I am not entitled to my free stuff from my book party. I contacted Origami Owl on November 1, myself and spoke with [redacted] told me that she is not sure why my designer was told this information, but she would get an Escalation started and I should receive a phone call or email within 48 hours. I received nothing. On 11/6 - I sent an email from their website on the Contact US page. No response received. 11/12 - spoke with Debbie who in turn said no Escalation was ever started and she would start one and gave me the Escalation ID #[redacted] and indicated she would submit to Compliance Department. 11/14 - I spoke with [redacted] who indicated there has not been a response to my Escalation. I asked to be transferred to supervisor. [redacted] transferred me to [redacted] who indicated she would send YET another email but does not think they are going to approve my hostess gifts but will call me back tomorrow. I DOUBT THIS WILL HAPPEN. Please help!Desired Settlement: I would like to retrieve my $166.00 in hostess gifts that I earned for making their company alot of money. I was going to have another party for their bracelets but do not think that is going to happen

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and have reached out to Designer [redacted] to provide me with any additional information regarding this issue. If you could also please email me directly at [redacted] with your proof of payment and list of SKU and Item Description for your rewards I will be able to assist you further.

Thank you for your patience while I resolve this matter.

The products are of very low quality. I received a bracelet from my sister and within a month, the glass had broken and numerous small diamond chips fell out. I did not drop or abuse the bracelet in any way. Thankfully, my sister was able to replace the bracelet a few months ago as a special favor from her friend/host that she purchased the bracelet from. Since then, I have been extremely careful with the bracelet and haven't even worn it very often. Today I noticed there are 2 diamond chips missing again. Replacement is only valid for 30 days, so I guess I'm stuck with this expensive, yet very cheaply made bracelet. DO NOT RECOMMEND!!!

Review: I placed on order on 02/27/2015 through Origami Owl consisting of nine items, a locket, chain, and 7 charms, my [redacted] card was charged for the total amount of purchase for $81.95. On Friday, March 6, 2015 I received the order, however, the Large Silver Twist Locket Face with Fuchsia Swarovski crystals (item [redacted], $18.99) was missing. I doubled checked the shipping information, which showed the locket was supposedly included in this shipment. I contacted the designer, [redacted], who informed me that I would need to contact Origami Owl's customer service for resolution. I was given this number for customer service, ###-###-####, I have spent a total of five hours on hold without ever reaching a customer service representative. I have since attempted to contact Origami Owl through an email listed on their contact page, that is allegedly for missing items at[redacted].[redacted]. I have sent two emails, also with no response. I would like to have this issue resolved, my card was charged for the entire order, however I certainly did not receive what I paid for through this company.Desired Settlement: I would like to receive the missing item because without this piece I am unable to put my necklace together and considering I paid for all the items, I would like to receive the complete order.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I was able to locate your original order #[redacted]. I have assisted with completing a replacement order #[redacted] to assist with your missing item. Our warehouse is currently experience a few system limitation and are currently outside of our 2 day fulfillment time frame and are requesting customers to please allow 5 business days for processing of your order. Please contact me directly at[redacted].[redacted] should you have any additional issues with your replacement order.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

These necklaces are very poorly made and fall apart easily. I gave them as Xmas gifts had they fell apart in February and March .

I ordered a locket w/chain, etc. for my Mother-in-Law for Mother's day as something special as she is going through cancer treatments.

She was at one of her appts. the other day and had her necklace on. She had to take it off and the clasp fell off of the chain and they could not find it since it is so small. It broke her heart.

I emailed origami owl customer service to inquire about a replacement. I received an email back saying verbatim, "Unfortunately we do have a 90 day defect warrenty and your order was recieved in March." First of all, learn how to spell, customer service (warranty & received)'. Secondly, you should guarantee product defects no matter what. My Mother-In-Law rarely wore the necklace (only non-work hours) and for certain 'occasions'.

Not impressed and will not be ordering from them ever again! I will be telling everyone who showed interest in ordering when they saw my Mother-In-Law's necklace to not order from them! Good thing I found this out now.

I was going to order lockets for my Sisters! Not gonna happen.

I am/was a designer (sells rep) with Origami Owl for four months, and it was the worst experience of my life! (Am a designer, because I have parties that are still not closed or shipped, but once this is cleaned up I am done!) From day one it has been a catastrophe.

I needed the extra income, so I kept praying about the company and hoping it would improve. I mean they kept saying "be patient and we will make this right"!

Complaints - It took over a month to become a designer, the kit was expensive and was not what I expected..supposed to be a kit to make 10 lockets, was not had to buy a lot of extra stuff..more money to them not in my pocket. My very first party order from March 2013 still has pending orders due to missing, wrong items, or back ordered items not being shipped to customers. At Mother's Day we were told to have orders submitted by a certain date with guaranteed delivery by Mother's Day..LIE! They made a promise they couldn't keep, found out they did this at Christmas too! Still trying to get orders straightened out from the mess created at Mother's Day. Wait, did they learn their lesson, nope made another promise they couldn't keep. Told us that items on back order could be ordered and when made available they would ship them..LIE, they then retracted and said if items are not in stock by June 6th then a refund would be issued..LIE, all the items that were back in stock by June 7th are being refunded anyway! Are they sending an email or invoice to let you know it is being refunded, nope you just have to check your credit/debit accounts to see the refund, that you have no idea what it is for! When you ask them, they say they don't know you need to figure it out..are you kidding me?

You would think that would be enough, but there is more. To speak to customer/designer service you have to hold for over two hours! When they issued new catalogs it took over a month to get them out to designers! How were we supposed to sell things without catalogs! I am returning the same types of items over and over again, crystals falling out, glass falling out, chains breaking! And this can take up to a month to correct. Emails are never answered! No confirmation on returns, replacements, or missing items!

Oh and I was told they would reimburse me for shipping if I was ordering back ordered items that were not in stock with the refunded money. They tried to get me take the refund in "hoot loot" this is their "money" for you to spend only on their products...and if I would have done this and used the hoot loot, I would have had to pay shipping on that order. REALLY, do you think I am stupid?

Then to top it off, they just decided to let 1700 more designers join the team, this is such a greedy move! They still have not cleaned up the messes made this year, and can't take care of the designers they have...so they add more..DUMB! Then they are having some type of convention for their designers that cost way too much, and they are spending more time advertising this and trying to guilt trip you in to attending that they are forgetting that we are doing this to make money not spend money!

The commission I earned was not enough to cover the cost of time lost on hold, shipping things back, following up on orders,cleaning up the back offices messes, and the stress it has caused me! At first I was trying to be "understanding" but then from research found out that this crap has been ongoing with Origami Owl since they started doing business. My suggestion is do not work for this company! The stress is not worth it, and you need more time to deal with their crap than you get paid for it!

Review: I have been waiting for almost 2 months for a refund for 3 lockets I returned in the mail. They are telling me they never received the lockets. I mailed them back the way the representative told me to mail them back, through the regular mail. I do not have a tracking number or label since I mailed them through the regular mail. They also rarely answer their phone when I call them. When I finally do get through, they are no help. It takes them days/week to respond to my emails.Desired Settlement: I would like to get a full refund for the 3 lockets.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention.

According to our records, received an email from you on 04/24/2013 stating that

you wanted to exchange your 3 medium Lockets for 3 Large Lockets and an

exchange form was sent to you so that you may send the Lockets back to the Nest

and exchanged.

On 04/29/2013, we received an email from you stating that your Designer had

already ordered you the Large Lockets and that you were returning the medium

Lockets to the Nest.

On 06/06/2013 we received a call from you stating that you had returned the 3

Lockets to the Nest and were requesting a refund.

On 06/11/2013 we received another email asking for the status of the refund.

One of our Designer Care Reps has informed you that we have not received the 3 lockets

you are seeking a refund for and to please provide us with a tracking number or

label number to further assist you.

We have yet to receive the 3 Lockets or a tracking or label number to look up

the status of the order being shipped back to us. Unfortunately, we cannot

issue a refund until we have the merchandise returned back to us.

Please contact me at [redacted]

if you have any additional questions or concerns or if you have a tracking

number to confirm that the Lockets are in transit back to the Nest.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am not satisfied with this response. I am not the first person this has happened to. They do not give you a return shipping label, so you have to use regular mail. Then, of course, they claim they never received the lockets back. The lockets were returned and they have them. I want a full refund. I have heard of troubles with their shipping, especially around MOther's Day. I would like this looked into. I deserve a full refund for the 3 lockets. Check out other website, pissed consumer, and read all of the complaints on that website. This business is poorly run with no regard for the consumer. I will not be satisfied until I receive a full refund.

Recently I discovered one of my necklaces had turned a gold color. Then I was contacted by a friend whom ordered from my party that her locket fell apart and she lost all her charms. She was very disappointed, every charm represented her granddaughter. I then contacted my rep and she wanted me to send a picture of my chain. So I sent a picture, I haven't gotten any response from her on the chain or the locket/charms. Very very very disappointed with Origami Owl and my rep. I had a great party with lots of sales. I contacted OO, have not gotten a response from them either. Dissatisfied to say the least.

Review: I returned an order without even opening it. I returned it to sender in mid February. I have yet to receive a refund. I have tried calling several times, but was on hold over an hour and no one ever answered. I have emailed twice requesting assistance.Desired Settlement: Full refund of $67.97

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I was able to locate two potential accounts which correspond to the information provided to the Revdex.com. I was able to verify order #[redacted] totaling $60.85 and order #[redacted] totaling $40.18. If you could please contact me directly at [redacted].[redacted] a confirmation of your order number so I may further assist with this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: HORRIBLE Customer Service, waited to speak with someone for 2hrs!! Charged me twice for an item I already paid for!!Desired Settlement: CALL ME AND FIX MY PROBLEM!!

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with your order number and confirmation of the double charge so I may further look into this concern.Thank you for your assistance in resolving this matter. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.