Origami Owl

Review: On 5 March 2015, I placed an order throught the Origami Owl website. I recevied my products on yesterday, but the product was defective. The Large Gold Twist Locket Base did not have the back piece attached to it. Therefore, I am unable to wear any of the charms because the back is missing. I have tried several times both times being on hold for 30 mins each time. No one ever answers the phone.Desired Settlement: Please send me the entrie Large Gold Twist Locket [redacted] ASAP

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I was able to locate your original order number #[redacted] and confirmed item [redacted] should have been listed in the order. I have assisted with completing a replacement order to resolve your missing item, order #[redacted]. Please allow our warehouse at least 2 business days for processing, plus shipping time. Please contact me directly at[redacted].[redacted] should you have any further issues with your order.Thank you for your assistance and patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I tried to call and get this issues with my locket taken care of. I called the customer service number and waited on hold for a half hour and the operator said there was a technical issue and it could not process my request and hung up on me. I have an issue with a locket I purchased on 12-1 for my 11 yr old daughter for Christmas. The order number is [redacted]. I purchased her the medium locket with silver [redacted]s and 5 charms to go in it. A heart that said daughter, art pallet, an ice cream cone, and mustache. There was also another charm purchased on 2/9 order # [redacted], it was pink headphones. While we were out to dinner on the beach at some point the locket face fell off, all of her charms and the face are missing. Upon looking at the necklace the whole hinge came apart on the locket and just fell out. She as well as I are extremely upset that this happened. I would like some customer service. I have emailed the company through every fa set possible on their site and called numerous times with no response at all. It has been nearly two weeks since I made first contact with them. This is absolutely awful customer service! The locket was clearly defective since the whole hinge came out. I am sad I have spent so much money with a company who clearly doesn't value their customers, and their experience with their product. I am also upset that I paid a great deal for this gift for her so that we could have matching lockets, and it just fell apart like a cheap [redacted] necklace. A company should have great customer service, so that it doesn't get to a [redacted] complaint. I can say I would never recommend that anyone purchase from origami owl with the experience I have had. It is truly sad because they are beautiful pieces. We have necklace lockets and the leather bracelet.Desired Settlement: My daughter loves her necklace and is truly upset she no longer has a matching necklace like Mom's . I want the locket replaced, as well as, the charms. I spent a great deal on each piece of this locket, and would like it all replaced because the locket was clearly defective.

-medium locket with [redacted]s

-mustache charm, silver heart that says daughter, ice cream cone, art pallet, and pink headphones

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with pictures of your defective locket.I was able to pull of the following information regarding each order. If you could please confirm the items listed below along with your shipping address so we may assist you further.QTY - SKU # - ITEM DESCRIPTION - 1 - [redacted] - Mustache Charm - 1 - [redacted] - Silver Daughter Heart Charm - 1 - [redacted] - Artist's Palette Charm - 1 - [redacted] - Double Scoop Ice Cream Cone Charm - 1 - [redacted] - Medium Silver Living Locket with [redacted]s - 1 - [redacted] - Headphones CharmThank you for your assistance in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am a "Designer" with Origami Owl and want to terminate my affiliation with them. They want me to sign paperwork to do it and I will not. I was told it would be a quick phone call. I waited 3 hours to speak to someone, then I was told to email compliance, compliance said I need to sign paperwork and mail it in to resign. The company does not operate with an iota of integrity and I was told I could quit no questions asked by multiple "uplines". All I want to do is cut my ties with the company and move on. I am not even going to bring up the specifics of why I am quitting. There is more than enough input on Revdex.com to verify their incompetency.Desired Settlement: Terminate my affiliation.

My Designer number is [redacted], [redacted], [redacted]

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and I apologize for the misinformation you received by our Designer Care team. Our Compliance Team needs the proper documentation and confirmation to cancel a Designers ID and profile with Origami Owl. I have attached the form for your convenience. Please contact me directly at [redacted] with the attached form completed so I may assist you further. Thank you for your assistance and patience while resolving this matter.

Review: We paid for 2 day shipping to have our package here on December 19th, when it didn't come in we called the 20th and they ASSURED us that they would overnight it to NM (since we were traveling there from CO) and it would be sent out the 20th or 21st at the latest. They also said they would refund the $17 we paid for the 2 night delivery, but have not. On that Monday, the 23rd we called again to check on it, the sales rep told us it had been overnighted and would be there tomorrow (the 24th). We got tracking info the next day and discovered that instead of arriving on the 24th, like 2 different reps said it would, it had been shipped out that day, not even overnight but 1st class mail. The rep we talked to the day before lied to us, saying it had been overnighted, when nothing had happened.

We called the company and we cannot get a refund until they receive the package back, it still has not arrived in NM, we are back in Colorado. So we have no package, and they will not refund us our money (the house receiving the package cannot return it when it finally does return since they are on vacation for the next 2 weeks). They said they would overnight it on Thursday, but as of this Saturday it still has not shipped. We understand that mail getting lost is out of their control, we were patient while waiting on hold for hours, and not being able to get our product or a refund is frustrating, but the worst is their customer service reps being so dishonest, it shows a real lack of integrity on the company's part.Desired Settlement: Since we cannot get a refund until they get the package back, and we have no access to the package in NM (the people who the package is supposed to be delivered to are out of town and their mail is on hold for 2 weeks, we would have gotten it while we were there if the company had stayed true to their word and overnighted it) we would like original amount to FedEx refunded, and we would like a price adjustment on the entire order (assuming they overnight it and we actually receive it this time). We have spent over 4 hours on the phone, with customer service reps who were misleading, and in one case simply dishonest, over the last 2 weeks, and still have no item, so we think that would be a fair compromise to this situation.

Business

Response:

Good Morning [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint in regards to order #[redacted] and see we requested a partial refund of $13.91 for the shipping charges to the [redacted] card ending #[redacted]. I have requested a refund for the remaining total of $51.77 as of 01/02/13. Please allow 7-10 business days for this to reflect back to your card.Please contact me directly at [redacted] if you receive any further issues with this refund.Thank you for your patience while resolving this matter.

I made an order on April 21, 2013, for a necklace to send someone for Mother's Day. I received a package by May 1st, only to find that two items were missing. They were not listed as being on back order when I placed my order, but I knew the company had experienced a sudden increase in volume so I was willing to wait a bit for the items to arrive.

I sent an email right away on May 1st letting them know I was missing my items. After no response, I sent a 2nd email on May 14th. I finally received a response to the first email on May 20th, with no resolution.

In the meantime, my designer consultant tried repeatedly to contact the company about my order, with no response.

Today, on June 6th, I received a package with two charms. And though the two items were packed and signed off by TWO different people, one of the items was still incorrect!

I contacted customer service immediately, and was told that the customer is supposed to pay the shipping to send back the incorrect item before they will send the correct item. After complaining, they decided to send me a shipping label so I can send their mistake back to them. At the time I finally receive my item, it will likely have been TWO MONTHS from the date I place my order!

The customer service from this company has been absolutely AWFUL. I will never do business with them again.

Review: I recently purchased a locket from this company. I wore it maybe a half a dozen times and a rhinestone fell out of the locket. I paid $38.00 for this locket and I cannot wear it. They have a 30 day policy. It took me 3 weeks to even get my entire order. I did not wear the necklace on a daily basis. I have sent emails to the dealer, with no response. I called the company, only to be hung up on and finally I emailed them, only to get a response back saying SORRY it's been longer then 30 days. I know it's been longer then 30 days, but shouldn't it last more than a few wearings. It didn't say anything about it being DISPOSABLE after being wore only a few times. All I ask is that they fix it or send me some rhinestones to keep replacing the ones falling out. I cant wear it because the missing rhinestone is very noticeable. I have bought jewelry from other home parties and have worn it for years with no problems. I am every upset over this and will NEVER by another product from this company8Desired Settlement: I would like this locket repaired or replaced.

Business

Response:

[redacted],

We apologize for the frustration you have had with this item. According to our policies and procedures customers have a 90 day window period for an exchange. We have attached a replacement form for [redacted] to complete and send into Origami Owl. We have also notated the designer Felicia Holmes account who [redacted] ordered her product from to confirm no issues with the replacement. Once the replacement form is completed please email to [redacted]@origamiowl.com. Origami Owl must also receive the original locket before processing a replacement.

Please email compliance at [redacted]@origamiowl.com with any further questions.

Thank you for your assistance with this issue and again apologize for any inconveniences.

Review: Origami Owl still has not shipped items for customers. Missing several items with no response from the company or their consultant.Desired Settlement: Would like to have the items shipped or a full refund. As well as communication between customer and company. Future discounts on items would also be appreciated.

Business

Response:

Good Afternoon!

I have looked further into this issue and have found that all items that were missing from orders placed have been fulfilled and delivered. Below is the detailed information:

Order # Items Sent [redacted] Tracking # Delivery Date

1. [redacted] (1)LK1018, (1)CH1310, (1)DG1015 [redacted] 06/24/13 at 6:19pm in Newnan, GA.

2. [redacted] (1)CH3015 [redacted] 06/03-13 at 5:14pm in Newnan, GA.

3. [redacted] (1)CH3022 [redacted] 06/03/13 at 5:12pm in Newnan, GA.

From our records all items were received and no further action is needed.

COMPLIANCE DEPARTMENT

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Review: I placed an order on May 3rd. Paid expedited shipping to ensure delivery before Mother's Day. Did not receive on time and when I did finally receive my order one of the charms was missing even though was printed on my packing slip. I have made numerous phone calls, sent emails with no response if when this will be sent to me.Desired Settlement: I just want the item I ordered over a month ago.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, I do see that you have contacted us regarding your missing item. Unfortunately I am unsure as to why it has not been sent out to you. I am personally filling out a Missing Items Form for you. Please know that I am marking it as Overnight but since it is Friday, this will not get to you until Monday or Tuesday. The missing item is CH6013-1 and for all the inconvenience I am also issuing a refund for this one charm in the amount of $5.30 .

If you have any addtional questions or concerns, Please contact me at [redacted]@OrigamiOwl.com

Review: I initially placed an order with this company and an item that I wanted was out of stock. I emailed them immediately the next day to see if this item could be included once it became available at no extra shipping fee. This email was never answered. I contacted the number given on the website and after several attempts of long hold time I finally got through and the sales rep stated they could not change this because the order had already been processed even though my initial email was immediate and never responded to. I asked why I got no reply and he stated that the email system had been down. I finally gave up arguing and placed the order with the rep for a $5 charm. I decided to pay $10.95 shipping to upgrade to 3 day shipping. This order was placed on 5/14/13 and my credit card was billed immediately. After a phone call to them starting on 5/28/13 I was told the order was in process. The processing time was to only be 3-5 business days which was 5/21/13 and then 3 day shipping. I should have received the product by 5/25/13 at the latest. I called 2 more times that week and each time I was told that the product was packaged and at the warehouse waiting to be picked up by Fed Ex. That was 2 days in a row. The people at the contact number are not able to do anything other than tell you the order status. They cannot resolve the issue at all for you. The told me each time that an escalation form would be sent to corporate and somebody would contact me, in the meantime I also sent them another email with info regarding my dissatisfaction. On 6/3/13 I received and email stating they would refund me the shipping upgrade fee of $6 however I still do not have the product. I contacted the number again and she states the order is in process, not packaged and waiting for pick up as I was told 2 times prior. She said she would said another escalation form to corporate and I responded to their email stating I wanted a direct phone call to discuss this situation because $6 refund is not an acceptable solution to this problem as they now have taken my money and have not shipped the order. My initial order had finally arrived and that was OK but I am still now waiting for this to arrive. You are not allowed when you call to talk to anyone who can actually help and the people that answer can do nothing to resolve the situation. I have never dealt with such a horrible company with such terrible customer service. This place should not be in business at allDesired Settlement: First of all I would like the product. I would like someone from this company to contact me to discuss an adequate resolution to this issue. A $6 refund with no answers is not acceptable

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I want to sincerely apologize for your recent experience with our company. I can assure you that we are all working diligently to improve all aspects of our business.

According to our records, your order has been shipped and should be expected to arrive tomorrow. I am issuing a refund for the full shipping cost in the amount of $10.95 due all the inconvenience.

If you have any additional questions or concerns, I can be contacted at [redacted]

Review: I had a bracelet that I ordered from Origami Owl which I thought I lost, so I went on the Origami Owl website back on Feb. 18, 2015 to order the same bracelet. A few minutes after I ordered the items I found my original bracelet. I called Origami Owl right away to cancel my order. My order was canceled but they still charged my credit card for the order. I disputed this charge with my credit card company and I thought it was settled, but the charge came back on my card in April. So I didn't get the items that I canceled but yet I'm still getting charged for it. I keep calling the phone number listed on the Origami Owl website and no one answers all I get is music.Desired Settlement: Refund my credit card for the items I canceled and did not receive.

Business

Response:

Good Morning [redacted]: Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed our Designer Care team attempted to assist with refunding you for order #[redacted] as of 3/19/15. After further review, I was able to determine this request did not complete as your order was placed prior to our company wide system transfer. I have assisted with submitting a check refund issued to the address listed below totaling $106.45. Please allow 7-10 days for processing plus shipping time sent [redacted].Name: [redacted] FitzpatrickAddress: [redacted]., [redacted], **, [redacted]Thank you for your patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I am very disappointed with Origami Owl's customer service. OO does not stand behind their products and only give you a 90 day warranty. Beyond that you are out the money you spent on their jewelry (which isn't cheap). I have a Rolo chain that has completely tarnished after only 4 months, 2 lockets with missing stones and a charm that is also missing a stone. These items are less than 6 months old. OO was of NO help and basically told me I was out of luck since the 90 days had passed. I was floored that this was their response. OO has beautiful jewelry, but the quality is VERY poor and it is disappointing to know this company does not stand behind their products. I will never purchase from them again and have already shared my upsetting experience with friends and family.

Review: My 6 year old daughter received a medium, silver with crystals OO locket as a gift. It was purchased at a craft fair from a designer, so we don't know who the designer is or how to contact her. We live in [redacted] and it has been extremely hot the past week. I called customer service because the adhesive failed on the seal in the back, causing the glass to get loose in the locket. It is now broken. Customer service said unless we know the designer and have a receipt, we cannot get the locket or the glass replaced. This is unacceptable. For a product that must have a low production cost and a high retail price, for the locket to break so easily (granted, we have had extremely high temperatures) and to not be replaced is ludicrous. I even asked if we could just get a replacement on the glass and I was told there was nothing to be done.Desired Settlement: I am simply looking for repair or replacement of my daughter's locket.

Business

Response:

Good Afternoon Ms. [redacted]:Thank you for bringing this matter to our attention. I would like to sincerely empathize for the experience you are currently dealing with. I would like to assist you with this complaint in a timely and efficient matter. I have reviewed the case and have requested a prepaid shipping label sent to your email address [redacted]. Please allow 48-72 hours for this request and also check your junk mail folder if not received. Please follow detailed instruction on how to return your items to Origami Owl and reach out to myself once submitted so I may assist you with your replacement. Once we have confirmed the return I will be able to request for your daughters replacement. If you have any additional information I may be unaware of or any questions please contact me directly at [redacted].Thank you for your patience while we address this concern.[redacted]| Career & Guideline Support Coordinator

Review: On Saturday, 5/3/2014, I had attempted to place an order for a necklace and charms via the iPad; after selecting the option to submit the order an error screen appeared. I then moved to my desktop and placed the order a second time, not realizing that oragami owl charged me twice, first for order # [redacted] in the amount of $127.58 and secondly for order # [redacted] in the amount of $137.16. On 5/5/14, I contacted the company via phone at 8:00am CT, to explain the issue, at which time I was told that they are aware of the compatability issues when ordering via iPad. They opened a case (#[redacted]) that morning in an effort to cancel the order prior to shipping; they assured me that this wouldn't be an issue, but later that day I received a shipping confirmation email for both orders. The option given to me was to ship the items back once received, and on 5/7/14 an email containing a shipping label was received. Both packages arrived on 5/7/2014 at 2:30pm. On the morning of 5/9/2014 I used the [redacted] shipping label (RMA# [redacted]) to send the order made in error back to oragami owl. The items were delivered on 5/15/14, at which time we were told that our return would be processed in 10-15 business days. Excluding the delivery day and Memorial Day the 15th business day was 6/6/2014. I called them on 6/6/2014 given that there had been communication from the company that a return was being processed; at this time I was told that the 15 business days was a required waiting time before the processing of the return would commence. In addition to that I was told that I would be receiving an email within a week giving a time frame of when to expect the money back. Having not received an email by 6/10/2014, I called the company once again to follow up, and was told that it's being processed and to keep an eye out for an email. No email was received by 6/13/2014 a full week after being promised that it would be received, so I placed another call to the company, and was told that the return is being processed and that they couldn't provide a date for when the money would be returned. I've exhausted all options at this point, and have followed the procedures that the company has laid out for me, but I can't help but feel like my money will never be credited back. With all of the technological advances through the years, I'm having a very difficult time comprehending how it could take more than a month to process the return once received. Thank you.Desired Settlement: Please credit the debit card back that used for the purchase.

Business

Response:

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to a refund issue was forwarded to my attention for further review and investigation. I have reviewed our files and note that the product was returned and a refund request submitted. Having said this, I can see that there was a disconnect between the returns and finance department, although I truly cannot tell you what occurred. I can confirm that the refund to your card has been processed and would like to apologize for the delay it took in rectifying this issue. Please see attached .jpg for the refund confirmation. You should see the funds in your account within 3- 5 days depending on your credit card merchant's processing times.

Please don't hesitate to reach out to me if you have any questions or require further assistance!

Thank you,

I was a first time customer with this company. There website advertises build a locket. The way it works is you start with step 1 to step 3 picking out of the pieces for your special locket. So I followed the steps and ordered my locket. after quickly noticing the website didnt include the crucial piece which is the locket. I attempted to call them for which I was on hold for about a hour the first call. I got some girl who answered rudely and then after stating my concern she hung up. So I made 3 more attempts totaling 4 hours of being on the phone. I get a girl who told me it was my fault and I just needed to order a new locket. I told her there is a issue with the site and now my necklace is not complete. she basically didnt care told me there was nothing she could do. I asked to speak with a manager and after being placed on hold she came back and told me the supervisor couldnt talk to me and would call me back. I to this day have not received a call back nor a response to my email. now I have a incomplete necklace. I will never be returning back to this company.

I was very disappointed with the service I received from Origami Owl. I did finally receive my order, much later than other orders that I had placed with similar businesses (and with those I place the order AFTER that with Origami Owl). I tried calling twice to visit with someone in person. I hung up the first time after waiting 15 minutes. And the second time I hung up after 42 minutes. I emailed them three times. I only heard from them the 3rd time because I told them I would be contacting Revdex.com. So sad, especially since it was a gift for someone else. I will never order with them again. There are other companies who do a much better job.

Review: When I placed an order yet took payment out 3 times without my authorization. They are refusing to give me my money back.Desired Settlement: I want to have my money back.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requesting additional clarification. I reviewed all order numbers #[redacted], #[redacted], and #[redacted] and see all the orders were paid for by you and tracking information shows all were delivered. I wanted to confirm that you are stating you never authorized these charges. If you could please contact me directly at [redacted].com with your confirmation and more of a detailed description of your concerns so I may attempt to resolve them.

I appreciate your assistance in resolving this matter.

Business

Response:

Good Afternoon [redacted]:

Please review the email below we sent to [redacted].com sent 01/29/14.

Good Afternoon [redacted]:

I have reviewed the account information and found our Returns Department has just notated the Designers profile today and issued a refund for orders #[redacted] and #[redacted]. I have been informed to please allow 3-5 business days for the post to reflect back to your card. Please let me know if you do not see these charges reflected after the requested time frame.

Thank you for your assistance and patience while resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After reviewing my statement they refunded 1 whole amount and the 2nd amount the only refunded 27 something. They said I didn't pay shipping and I did. When I called the lady seen the mistake was supposed to be fixing it. I have not received the full amount for the 2nd charge.

Regards,

Business

Response:

Good Morning [redacted]:

Thank you for the updated information. I have reached out to our Returns Department to assist with the remaining amount of refund for your second order. I do apologize the refund was not submitted in full. I will follow up with you via email to [redacted]@hotmail.com once I have received confirmation of this request.

Thank you for your assistance and patience while resolving this matter. You may contact me directly at [redacted].com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

this company on February 15 2014 took an additional amount of 34.27 out of my bank account. I have not received the full amount from the first 2 transactions. They had no reason to take more money out of my bank account on February 15 .

regards,

Business

Response:

Good Afternoon [redacted]:

Please review the email below sent 02/28/14.

Good Afternoon [redacted]:

Thank you for your patience while I further looked into your concerns with the appropriate departments. Please advise on the attached screen shot I received from our Finance Department breaking down your transactions. In the shot there are the three original transaction and the two refunds with one refund split into two charges. I have been informed by our Finance Department if you have not received the remaining charge we would need a screen shot of your bank statement showing only the partial refund as it shows in our system both charges were processed. As for the new charge that was on your account I have verified with our Finance Team the transaction was a charge back from your bank who is refunding you due to the charge being disputed. This is not a charge from Origami Owl.

Again I do apologize for any confusion this may have caused. Please let me know if there is any additional information you may need.

Thank you for your assistance in resolving this matter.

Review: I am a designer with Origami Owl, unfortunately. I have been scammed by someone who located me through Origami Owl. This person sent me an order for $320 some odd dollars. They proceeded to send a fake check for $1820.50. Then emailed me and said they made a mistake and asked that I deposit their check keep the portion owed to me and then send the remaining back to them. Once I received the check, I finally placed the order with Origami Owl and the money was immediately deducted from checking account. I deposited the check into my account and everything seemed fine. However, the more I thought about it, I figured I better give the check a few days. I had placed the order on a Saturday afternoon, shortly thereafter I sat on hold for 56 minutes before they cut my call off and the recording stated they were now closed. So, first thing Monday morning I began calling at 7:15 am, I sat on hold for I hour and 48 minutes before someone finally picked up the line. I asked that the order be canceled and they said they could not because it had already shipped. (even though they were closed Saturday and Sunday but by 9 am it was already out for delivery...) The rep from Origami said it would not be delivered because I did not put a name on the mailing address but that he would also call [redacted] to stop the shipping and that I should call too. I called [redacted] and they said Origami had already requested a stop and that it would be delivered back to them and then they would refund me. Nope, apparently [redacted] delivered it anyway and contrary to what Origami said they simply left the package at the door. I have called and emailed and spoke to several persons at Origami and no one seems to care that there is all of this fraud going on with their company as they said they are aware of the multiple scams people have been doing. They are doing absolutely nothing about it and they have no intention of doing anything about as long as they get paid, who cares about those selling for them.Desired Settlement: Origami Owl should refund my money and start looking into all of the fraudulent claims they have. They have notes that they stopped the shipment and show that I have called, [redacted] confirmed that it was to be canceled. Given the facts they need to refund me immediately and they can take it up with [redacted]. Also it states on their refund policy that I have 7 business days to cancel any order. But they did not give me 7 days. They need to pay up!

Business

Response:

Dear Revdex.com,I have reached out to [redacted] regarding her complaint about Order # [redacted]. My conclusion is that a full refund for this order has already taken place, but will need additional time to reflect in her account. Please note that Origami Owl associates assisted [redacted] with her requests the best they could, including informing her that if Origami Owl was unable to cancel the order or retrieve the package, that she would need to dispute the charge with her bank as being fraudulent.In regards to fraudulent activity, Origami Owl is very aware that there has been a rise in fraudulent messages and has informed its Designers to be cautious of this fraudulent activity. Messages to Leadership and Top Influencing members were warned that phishing scams were arising with the holiday season on 12/17/2015. On 1/8/2016 a letter was posted in News from The Nest via Origami Owl's back office that was, and is still, available to all O2 Designers regarding the matter with information on how to safeguard yourself from these fraudulent acts.Because we take these types of phishing messages very seriously, we make sure to make our Designers aware of these types of situations as soon as they occur so Designers know what to look out for. We can certainly understand [redacted]'s frustration and apologize for her experience. As stated above, please allow additional time for the refunded amount of $240.02 to reflect in the account.Best Regards,Robert A[redacted]

Review: I placed my order on April 20th for a locket and several charms & dangles. I was charged for them on May 1st although the product had not been shipped at that time. I received my order on May 9th. On the invoice that was suppose to have been checked twice there was a crystal bead dangle that they said was in the order but it was not in the box when I received it. The same day I notified the representative of this and was told by her on the 10th that the company had rushed many orders out due to Mothers Day and she was waiting to hear back on how to proceed. On the 16th I emailed her to inquire about the item and was told she submitted a missing items form on my item along with several of her other customers who had similar issues. On May 30th I still had not heard or received anything on the replacement of this dangle bead. I then let her know on May 30th that I would like a refund of this bead since it didn't appear I was going to be getting it. She completely understood and said many of her customers were awaiting refunds and items for that same time period and that they were not getting any answers from customer service. She has offered to pay me the $6 herself if the company does not make it right in a timely manner. I don't feel this is her place to do that.Desired Settlement: I would like my $6 with tax refunded back to my card. I think an apology letter should be sent as well. As a first time buyer to this product, I am greatly disappointed in their seemingly lack of care for the customer and the product they represent. I will not buy from them in the future.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your experience with our company. I can assure you we are all working diligently to improve all aspects of our company.

I have issued a refund for the Dangle ([redacted]) in the amount of $6.42. Please allow 2-3 business days for this to be seen on your bank statement.

Once again we sincerely apologize for the inconvenience. If you have any additional questions or concerns, I can be contacted at [redacted]

Review: On 2/21/2015 I attended a show at South Florida Fairground and was approached by [redacted] an Origami Owl Representative to purchase a necklace costing $67.99, I purchased the ordered and as of today 3/16/2015 the Rep [redacted] will not return my calls, emails or textes as to where my order is or when it will arrive, then I noticed on my credit card a charge for the same amount of $67.99 for a [redacted] and when I called their phone # ###-###-#### it was a personal company of the Rep [redacted]!!!!! I tried to get this resolved as to why she did this however she will not return my calls and I still dont have the item I thought I was ordering from the company Origami Owl.Desired Settlement: I would like the Rep [redacted] not to be able to be a rep for Origami Owl any more so this doesn't happen to someone else its been ugly and taken too long to get any reply she should not be allowed to do this to anyone!

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly with your order number and proof of purchase either by bank statement, cancelled check etc. so I may further look into this concern.Thank you for your assistance and attention in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Business

Response:

Good Morning [redacted]:Thank you for your additional information. I have reached out to our Designer to request additional information regarding this concern. if you could please contact me directly at [redacted] with confirmation if you would like your order or a refund so I may assist you further in resolving this concern.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No refund has been received as of today 4/6/2015 it has been since Feb trying to resolve this and still they can not honor what they say they will do, I just want my refund and to be done dealing this mess.Regards,[redacted]

Business

Response:

Good Morning [redacted]:We truly apologize for this error. The voucher request was some how lost in processing. This is my error and I apologize again for the delay. I have submitted a second request to our Finance Team who will process your check the beginning of next week and will be cut out on Friday. I will follow up with you on Thursday 04/16/15 to confirm your check has been processed.Thank you again for your patience while we address this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Review: I attempted ordering the Basic Business Package on Wednesday,February 18. I received no order confirmation or anything from the website, I guess they were having "issues" at the time. On Friday, February 20, the money was taken from my account - twice. I spoke with some one from the company on Monday, February 23 explaining that I was no longer interested in becoming a "designer" with the company and I wanted my money refunded. Did not ever receive any merchandise and did not receive my refund. Spoke with some one from Origami Owl again on Monday, March 9. This person told me that the refund transaction was never put through,then assured me that it was done during our conversation. It is now Wednesday, March 18 and I STILL have not received my total refund of $374.38. Every time I call the phone number, I am on hold for 2 hours and who ever I get to talk to doesn't seem to know much of what's going on and I get no help.Desired Settlement: I want my money refunded.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I attempted to locate your Independent Designer ID using your name, email and city and state but was unsuccessful. f you could please contact me directly at [redacted].[redacted] with your Independent Designer ID number so I may further look into this concern. Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The complaint has been resolved. The money was credited back to my account. No further action needed. Thank you!

Regards,