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Reviews Origami Owl

Origami Owl Reviews (670)

Review: I purchased an item only to find out that the item was not complete, when I called they said I had to order other items to make the locket complete. I purchased the other items, ply to find out that the new items did not fit with the previously purchased item. I have tried to call at least a dozen times to make the return of the item that does not fit, only to be on hold for more than 15 minutes each time, I have e-mailed three times with no response.Desired Settlement: I want to return the item that does not fit, and get my refund!

Business

Response:

Good Afternoon [redacted],Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please email me directly at [redacted] with your order number, Designer Name and Designer ID so I may further look into this concern.Thank you for your assistance in resolving this concern. Have a blessed day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attempted to contact the company at least 10 times prior to the 30 day time limit, with no avail! The company Internet site is misleading and does not give appropriate instruction to a new customer as to cost or what is needed to make the jewelry complete. I propose that the company accept my return and refund my money!

Regards,

Business

Response:

Good Afternoon [redacted]:Thank you for the additional information. I have requested our Liaison to assist with providing you a Return Merchandise Authorization (RMA) label to your email address: [redacted]. You will receive an automated email from [redacted] with your label. Once received please follow the instructions provided on how to return your items. Once sent please reach out to me so I may track your return. Please note, during normal processes customers receive labels within 24-48 hour after the our request has been sent. Due to the upcoming holidays, Origami Owl is closed as of 12/24/14 and will return 12/29/14. I cannot guarantee you will receive a request by the end of today but I will follow up with you on the 30th to confirm receipt if I have yet to hear from you. Can you please also provide with the SKU # and description of the correct item you originally wanted to purchase?Thank you for your assistance in resolving this matter. Have a blessed day!

Review: on july 20th I paid cash 70.57 for a rose gold chain and rose gold locket at the [redacted] in [redacted] at a benefit from [redacted] a independent designer for origami owl .My understanding it would be mailed to my home as I waited still havent received my items I called [redacted] on oct 10 2014 she said she would look for my receipt and get back to me.I emailed the company on oct 17 2014 havent heard anything.I called [redacted] again on oct 21 2014 I lefted a message and no return phone call .At this point if I cant get my items I would like my money back .I have my copy of the receipt.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. We were unable to locate a Designer with the name of "[redacted]. Can you please contact me directly at [redacted] with your order information and Designer's ID so I may further look into this concern?Thank you for your assistance and patience while we address this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: First I ordered and it took forever for it come come in like over a month then I get it and the locket Brooke 3 days latter I call them cause they have a 90 day warranty well that sure is fake but they tell me we will get back to you in 48 hours well that came and went while I'm still missing some of my order then I called them back I offered to fax in the order form no we can't do that but we can't find your order so we can't help you so I spend 97.47 on this bracket and they will not send another or give the money back cause they can't find I ever ordered but I have the green slip from the host but not gd enough for themDesired Settlement: At this point I just want my money back and I will sent there junk back

Business

Response:

Good Morning [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted] with the Designer name who assist you, order number, missing items and any additional information I may be unaware of.

Thank you for your assistance. We look forward to resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

here is the the slip I was given I have not got the double angel wings charm

Regards,

Business

Response:

Good Evening [redacted]:

Thank you for the additional information. As you are requesting a full refund, and we are unable to locate any order information, we respectfully request confirmation of payment for the order either by cancelled check or bank statement. Once I have been able to confirm payment I will be able to request a prepaid shipping label so you may return the items for a check refund. As the check will be mailed please also confirm your mailing address. You may contact me directly at [redacted] with any additional concerns or information I am unaware of.

Thank you for your assistance and patience while we resolve this concern.

Review: I attempted to purchase some origami owl items through an independent designer named [redacted], I was suppose to be purchasing the items off of her for my brother to give to his wife before he leaves with the Air Force. I waited for weeks for her to give me a price and set up the listing on an app called poshmark. She then tells me today, that she cannot sell me the items because she could get 3 times the amount for them on [redacted]. I was buying them for retail like I would have from any other designer. I then do some research to find out if I could do anything about it to find out she's not even suppose to be selling origami owl stuff online if she is a designer which she is from Kentucky. So now I'm one week away from my brother leaving and I do not have the items to make this gift he wanted to give her. I'm heartbroken.Desired Settlement: This designer be handled, and maybe origami owl could help me get these items here on time I'm not sure.

Business

Response:

Good Afternoon Lori:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist with addressing your concerns in an efficient and timely manner. Our Compliance Team will reach out to our Designer to remind her of our Policies and Procedures (P&Ps). We have also forwarded your contact information over to our Compliance Liaison to assist you with placing your order for your brother's wife. We wish your brother the best and thank him for his hard work! Compliance DepartmentOrigami Owl®

Worse company ever. Ew. That is all I have to say.

Review: I place an order October 27, 2013 was told 2 days for order to be shipped. Almost one month no order, I called customer service and was hold for 2 hours. Was told a manager would call back, no supervisor called I called again and [redacted] said I have to check with finance called me back said I will be refunded that was 1 month ago. I called back was told got my money! I spent 167.00 the sent me 115.00 ask for statement on why full refund no answer.

They are not a good company at all. They lie and don't call back.Desired Settlement: I want a 52.00 refund I want my entire payment back I have been trying since November

Business

Response:

Good Morning [redacted]:

Thank you for the additional information. Again I do apologize this refund was not issued correctly. I have requested our Finance team to issue you a check refund for the remaining amount of $34.46. This total excludes taxes and shipping costs. Please allow our Finance Team 7-10 days processing plus shipping time sent [redacted].

Thank you for your patience in resolving this matter.

Review: I purchased merchandise from an Origami Owl representative in October 2013. I decided that I was unhappy with my order and wanted to exchange the item for something else. After finally getting in touch with the rep. that I purchased from, she informed me that Origami Owl would not do an exchange or refund because the order was over 30 days old. After the representative that I placed the order with had no luck in communicating with Origami Owl, I decided to contact them myself. They finally sent me a shipping label to mail my order back for a full refund. They received my order on 1/31/14 and it is now 3/6/14 and I still haven't received a credit. Every time I call I am given a different case number that leads no where. When I ask what is taking so long for my refund they tell me that they have to email their finance dept. Evidently everything is done via email. I placed this order in October 2013 and 5 months later I am still waiting for my refund that I was promised.Desired Settlement: I would like a full refund of $76.08.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] and confirmed with our Returns Department the order was received on 01/31/14. Again I apologize for the delay in refund. Due to the time frame of the return we are unable to process a refund back to the card used. Please contact me directly at [redacted]@OrigamiOwl.com with confirmation of your shipping address so we may issue you a check refund.

Thank you for your assistance and patience in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On May 18, 2013, I attended an open house hosted by [redacted], which included an Origami Owl Designer, [redacted] ([redacted] -- [redacted]). I purchased the following:

Silver December birthstone boy

March round birthstone

February heart birthstone

Ichthys fish

Crystal Paw

Crystal Cross Dangle

16 inch faceted ball chain

[redacted] did not have the ability to give me a receipt, but she ensured me she would place the order and send me an email. She also checked and informed me that none of my items were on back order. I received an email confirming that she placed the order on May 21, 2013. I did not receive my items until June 19, 2013. The package came from [redacted] ([redacted]), not Origami Owl (and I paid for shipping direct from the company). Even [redacted] mentioned in one of her emails (email evidence #3) that she didn’t know why [redacted] was shipping the items. When I received the items, there was an incorrect charm (a Faith charm instead of the Ichthys fish) and the crystal cross dangle was on back order. Also, other than the locket, none of the items were in their original packaging. Additionally, there was a hand-written note from [redacted]: “[redacted], Your cross dangle is on backorder. Such a popular item! I will ship it as soon as I get it! If you need anything else or would like to host a party, please call me! Thanks! [redacted] www.[redacted].com” included in the package. I was confused because I ordered my items from [redacted]. I immediately emailed [redacted] (email evidence #4) to let her know. [redacted] did replace my charm and order a couple more pieces for me that I forgot to order at the party.

I eventually found out from [redacted] that [redacted] sold us the items wholesale. There is no evidence that [redacted] ever had a party. There is no evidence of my order, except 2 cancelled checks and many emails regarding this situation. After a couple of emails to headquarters, I spoke with [redacted] (Origami Owl Designer Care Rep -- [redacted]) about this situation. She told me that she would be happy to give me a refund, but because [redacted] sold the items to me wholesale, she could not refund my money. I also spoke to [redacted] (I was told she is an Origami Owl Designer Care Rep Supervisor). She told me that because I did not ask [redacted] for a refund, she was not going to refund my money. That confused me because I wrote out the check to [redacted] and [redacted] cashed it: not [redacted].

Some things I was told by individuals at Origami Owl:

[redacted] was a Designer In Waiting, she was not able to sell me the jewelry...she never shared that with me

I was supposed to receive a receipt

My order was supposed to be entered into the Origami Owl ordering system and be shipped directly to me from the company.

[redacted], through [redacted], sold the jewelry items wholesale to everyone at [redacted]’s party without their knowledge.

It took over two months to receive all of my items.

I asked for a refund on July 19, 2013, because I still did not have all of my jewelry and was told by [redacted] she would do everything she could to get me a refund (email evidence #9).

I just want my money back.

Below is a string of emails and phone calls to better explain the situation and steps I took to get my refund.

Thank you

(1) 5/21/13 (from [redacted])

“[redacted],

I just wanted to send you a quick email so you will have my contact information if needed. I have placed all of the orders from Saturday and you should receive your locket in about 3 weeks! Should you have any questions or concerns, please do not hesitate to contact me! You can email me me or call me at [redacted].”

(2) 6/13/13

“Hi [redacted]!

I am really excited about my Living Locket! Do you have any idea when it might arrive?

Thanks!

[redacted]”

(3) 6/14/13 (from [redacted])

“Hi [redacted]! Your order should be there in the next few days. For some reason they shipped all of the orders to my leaders address so she separated them all and sent each out on Monday. Sorry for the extra few days it has taken. I have no idea why they did that! Can't wait for you to get it!! Let me know if you need anything else!”

(4) 6/19/13

“Hi [redacted],

My Living Locket arrived today! [redacted] wrote me a little note that my crystal cross dangle is on back order, but the rest of the stuff arrived. Except...

One tiny problem...I ordered Ichthys Fish charm and received the Faith charm. What do I need to do to get the correct charm?

Thanks!

[redacted]”

(5) 6/19/13 (from [redacted], found out she did not handle the original order)

“Thankfully I FINALLY have my own site and sales number and everything so I am able to handle everything on my own going forward:)”

(6) 7/8/13

“Hi [redacted],

Let me know when you get the cross that's been on back order. I look forward to adding that to my chain. Hope you are well and enjoying summer!

[redacted]”

(7) 7/16/13

“Dear [redacted],

On May 18, 2013, I attended [redacted] Origami Owl party and she asked me to email you with the information regarding my order.

I ordered the following:

Silver December birthstone boy

March round birthstone

February heart birthstone

Ichthys fish

Crystal Paw

Crystal Cross Dangle

16 inch faceted ball chain

---------------------------------

$84.11

I did not receive an invoice or a receipt from my order. I only have my cancelled check.

When my order finally arrived (over a month later), I received a Faith charm instead of the Ichthys fish charm. And, I was told that my cross dangle was on back order.

I sent [redacted] an email and she ordered the Ichthys fish charm for me; I have since received it and a few other things that I ordered (Love plate, Silver rolo chain 18-20 inch, Silver infinity charm -- $32.41)).

However, I still did not receive my Silver Cross Dangle. I sent [redacted] an email on July 8, 2013, asking about the dangle, and she did not respond to me.

As of today, I still do not have my Silver Cross Dangle or any information as to when/if it will arrive.

Please let me know if you have any questions for me.

Thank you,

[redacted]”

(8) 7/19/13

“Hi [redacted],

In light of all that has happened, I think I would like to return all of my Origami Owl jewelry. I have copies of my two cancelled checks, both made out to [redacted] with Origami Owl in the memo section. Please advise. Thank you!

Respectfully,

[redacted]”

(9) 7/19/13

“Hello [redacted],

I received your email and I also spoke to [redacted] this morning. I did send [redacted] an email letting her know that you wanted to return your items. I asked her to please get in contact with you so she could take care of this for you. If you have not heard from her by Monday please let me know and then I will reach out to [redacted]. I am sorry you are unhappy with your jewelry and this experience. I will do everything I can to get you your refund.

Thank you

[redacted] | Designer Care Rep

Origami Owl®

Phone [redacted] | Fax [redacted]

Website [redacted]”

(10) 7/22/13

“[redacted],

I did speak to [redacted] via email on Friday. She did state that she thought you had received all of your items but she would resend you the Crystal Cross Dangle. But at this time since you had placed an additional order through [redacted] that she would not give a refund. Please let me know that you do receive the Dangle in the mail.

[redacted] | Designer Care Rep

Origami Owl®

Phone [redacted] | Fax [redacted]

Website [redacted]”

(11) 7/22/13

“[redacted],

Attached is the hand-written note from [redacted] that I received with my order when it arrived on June 19, 2013 (the party was on May 18, 2013). It states that the cross was on back order and that SHE would ship it as soon as SHE received it. So, I am confused as to why she would say that she thought I received it since she never shipped it to me! In addition, I paid for shipping directly from Origami Owl, which was expensive. Instead, I received the package from [redacted] for far less shipping than what I paid. And, one of the charms I received was not what I ordered.

Also, I was promised a receipt from [redacted] for my order from the party, but I never received one. All I have is cancelled checks.

Then, I sent an email to [redacted] regarding the crystal cross on July 8, 2013. She never responded.

At this point I am disgusted with how I have been treated. I do not appreciate the suggestion that I lied about receiving my item that I PAID FOR over 2 months ago!

I still would like to return all of my purchases. I will not support a company that allows their reps to treat their customers like this.

Respectfully,

[redacted]”

(12) 7/22/13 @ 6:10 pm

I spoke with [redacted] for the first time regarding my order. She said she would return my money if she could. She said that [redacted] said she would not return my money. [redacted] said she could not give me a refund because [redacted] sold it to me wholesale (without my knowledge). She told me she would do what she could to get me a refund. She also requested that I let her know when I receive my cross dangle.

(13) 7/23/13

“[redacted],

After speaking with my husband last night, we decided that we really want our money back. I was misled by not being told I was buying the product wholesale from another rep other than [redacted]. I was never given a receipt. I have had to wait over 2 months for part of my order. I have had to spend a lot of time trying to receive the item.

If you are not able to help me, then I respectfully request to be put in touch with a supervisor or someone who can help me.

I am prepared to pay for 2-day [redacted] with delivery confirmation to return my items.

My first order was $84.11. My second order was $32.41. For a total of $116.52.

I can be reached at [redacted] or [redacted]

Respectfully,

[redacted]”

(14) 7/24/13

“[redacted],

I have given all the information that I have received from this situation so a supervisor. You will either hear from them or hear back from me once they have reviewed it all. I apologize for any and all inconveniences that this has caused you.

[redacted] | Designer Care Rep

Origami Owl®

Phone [redacted] | Fax [redacted]

Website [redacted]”

(15) 7/24/13

“Thank you, [redacted]. Also, as promised, I am letting you know that I received the silver cross dangle today from [redacted].

Respectfully,

[redacted]”

(16) JULY 30

“[redacted],

I am writing to find out the status of my order return request.

Thank you,

[redacted]”

(17) 7/30/13

“[redacted],

Thank you for your patience with this matter. I have given and reviewed all of your information about this with my supervisor. We understand that you were not given your items in a timely matter but unfortunately at this time a refund will not be issued. There are no manufacturers defects, items that have been worn are not eligible for returns and you did state that you love the jewelry. We apologize for any inconvenience that this has caused you.

[redacted] | Designer Care Rep

Origami Owl®

Phone [redacted] | Fax [redacted]

Website [redacted]”

(18) 7/30/13 @ 1:58pm

I called Origami Owl customer service #[redacted]. I was told that customer service could not help me. I was given #[redacted], which is more of a designer care line.

(19) 7/30/13 @ 6:02pm

I called [redacted] and spoke with a gentleman. I asked to speak with a supervisor. He put me on hold for about 10 minutes. He told me that [redacted], designer care rep team lead, would call me back tonight about my situation.

(20) 7/30/13 @ 7:06 pm

[redacted] called me back. She stated that she would not refund my money. She told me that [redacted] went against policy for not attending the party and properly training [redacted], the designer in waiting. I explained that it was not my fault that [redacted] went against policy. [redacted] also told me that it doesn’t matter if it the jewelry was sold through Origami Owl or wholesale through [redacted] (which contradicts what [redacted] told me). If [redacted] made the decision to not refund my money, Origami Owl HQ was by it. In addition, I was told that I should have contacted [redacted], not [redacted], regarding my order, even though I did not order from [redacted]. I told [redacted] that I would be contacting the Revdex.com. She then said a supervisor would call me tomorrow (I was originally told that [redacted] was a supervisor).

(21) 7/31/13

I did not receive a phone call from a supervisor. I do not want this company’s product; I just want my money back.Desired Settlement: Apology and money refunded.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and have reached out to both designers you have placed orders with. Please allow 24-48 hours for Origami Owl to receive a response from the designers. I will follow up with you via email once I have received confirmation of the issue. If you have any further question please email me directly at [redacted].

We appreciate your patience in resolving this matter.

[redacted]| Compliance Coordinator

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]

Website [redacted]

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by Origami Owl in reference to complaint ID #[redacted]; this resolution would be satisfactory to me. I will wait to received my $8.08 shipping reimbursement check from the company's Accounting Department. When I do, I will consider this complaint resolved.

Respectfully,

I am really please with the quality of the products I received (I ordered a silver rolo necklace with locket and a few charms). I will say that it did take a while for me to receive them. I placed a second order directly from the main website and it arrived much quicker, and the second time I was provided with a tracking number with USPS. I havent had to contact customer service with any issues so far, but overall I've had a positive experience and will continue to do business with this company.

Review: I hosted an Oragami Owl party through [redacted] on April 20th, 2013. We were told that Origami Owl promised us shipping by Mother's Day- 2013. I have received only HALF the product. After multiple phone calls made by me, [redacted] and [redacted] (a friend that ordered at that party), we got no where and only received have the products. It is going on almost 3 months now with only partial orders received for ([redacted] and [redacted] G., [redacted] M. and [redacted] P.). They were all friends that attended my party. I am beyond upset with this company not only for the reason that they have not received the products that they ordered and paid for but also because of the poor customer service, they give you the run around on the phone, I waited for an hour on hold to speak with a person. The first phone calls were made 2 months ago and the problem has yet to be solved! Funny, my friend [redacted] B. had to resort to filing a complaint with the Revdex.com to actually receive the product she ordered, at that time....2 months ago! I'm hoping that this finally makes a difference! I am filing this on behalf of my friends that continuously call me asking where their products are. I'm thoroughly embarrassed because of the situation- this has a lot to do with my reputation as well! Oragami owl needs to get the products in a timely matter! We have already waited almost 3 months for these products!Desired Settlement: Honestly, I wish that I could check many of those things in the desired settlement category. I feel delivery of order in a timely fashion is REQUIRED!!! The products were paid for forever ago! I also feel an apology is important, and a % off for every one due to what they had to go through! We were told by origami owl that everyone would receive 25% off and Ashley Moeller would be expected to cover the other 25%. Since this was already offered it is expected that 50% off all products will be given. I feel the full 50% should be given from Origami Owl for all the hassle that they put me and my friends through! It was them that made the mistakes in the first place! I can't not fully express how disappointed I am with this company, I was excited at first for the trendy lockets that they sold. I have passed the word on to all my friends that it isn't worth the time and money to order anything. Word of mouth goes a long way and travels fast. Please make the many mistakes that this company has made right! Thank you- [redacted]

Business

Response:

[redacted],Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and I am in need of some clarification before proceeding. The order number listed is invalid. Please contact me at [redacted] with the designers full name, party name/number, order numbers and a brief description of each issue on the orders. Again I thank you for your patience on resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied because the issue is not solved due to needing more information. I included the information needed in the attachment. I would like our merchandise. Again, nothing was done on Origami Owl's part to resolve the situation. Please contact me if any more information is needed. I think this would help!

Regards,

Business

Response:

[redacted],Origami Owl sent a follow up email on the 22nd with update of this issue. Please advise if there is any issues with the remaining orders. From FedEx.com it shows that tracking number 5[redacted] was delivered to your address on Wednesday, 07/24/13 at 11:21am.I have been working diligently to resolve the issues of the Revdex.com Complaints regarding the missing items for the Party ID: [redacted]. The following orders were not fulfilled due to the payments not being applied to the order, therefore these orders were not processed and shipped out. We have adjusted the orders and have shipped them all to the hostess [redacted] for distribution to the remaining customers. We have combined orders [redacted] in one package (FedEx tracking #: [redacted]). Unfortunately Item #C[redacted] is discontinued and that item will be refunded. Again we thank you for patience in resolving this issue and apologize for any inconveniences this may have caused.

Review: I ordered a living locket with 3 charms from this company. One of my charms was never delivered and received no notification as to why. I called company and was told it had been backordered but was being shipped out that day. A week went by and still no charm. Called company again today and was told they were refunding the $5 I paid for it as I wouldn't receive it. Never Sorry, never an email notifying me why. I requested that I could be sent a different charm at no shipping charge of $6 since I had already paid the shipping fee once for the original charm I ordered. He told me I'd need to reorder the charm and pay the full shipping price. If I would have known upfront the charm was discontinued, I obviously would have ordered a different one. This company is fraudulent and I will tell all of my friends.Desired Settlement: Would like a replacement charm at NO SHIPPING COST to replace the charm I have already paid for and paid shipping for.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

Please contact me at [redacted] with the charm descriptions and item # and I would be more than happy to mail one out to you for the inconvenience.

Please let me know if you have any additional questions or concerns.

Hope to hear from you soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On April 23rd, I tried to place an order online at www.origamiowl.com and their website was not working correctly so I was unsure if my order went through. After not hearing any correspondence from Origami Owl about my order and not receiving an email confirmation, I assumed the order did not go through and went ahead replaced the order the next day. However, when I looked at my bank account a few days later, I was charged twice and then a few days later, I received both orders.

I have been trying since April 25th, when I realized I was charged twice, to get my extra order refunded. Origami Owl is a business that uses private representatives to sell their product (much like Tupperware or Pampered Chef) so I went through my representative first who's name is [redacted]. She suggested I email and call them directly, which I did but I never received a response from the email address I contact and was on hold for over 2.5 hours before I was disconnected from their phone number. So I went back to my [redacted] my representative who eventually was able to connect me to an Origami Owl customer representative named [redacted] on May 23rd. She told me via email that I could return the order and that I just needed to wait on [redacted] return label. I never received the return label. I inquired again via email about the missing label on May 27 and she promised me it was coming that following Thursday. I still never received it and inquired again about the label on June 3, June 10 and June 17 and have not heard anything back from Ms. [redacted] at all.

This is very frustrating because it wasn't my fault this happened in the first place but rather it was the fault of their finicky website, but they offer no recourse or help in these matters because as far as I can tell, the customer service phone & email they give are not active, meaning I could never get through to anyone. In addition to the poor communication on behalf of Origami Owl from the very beginning when I placed the order, its very difficult to find any information on how to return a product on their website. I eventually learned I would have to fill out a large, confusing form for each product to return it, but since I placed a rather large order of over 20+ items this was very cumbersome process to go through that took a few hours.

I have an Origami Owl address that I could just send the extra order to and hope they refund my money, but judging how poor this entire transaction has been, I'm afraid it will just get lost in the shuffle and I will never see my money again. I would rather it be settled officially so I can ensure I get my full refund.Desired Settlement: First I want my full refund for $208.98.

I also would hope that Origami Owl improves it's customer service.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have requested to have a return label emailed to you at [redacted] . Please mail back your order #[redacted] to Origami Owl Returns Dept. [redacted].

Once we receive it we will issue you a full refund in the amount of $203.54 for all 22 items.

If you have any additional questions or concerns, I can be contacted at [redacted]@OrigamiOwl.com

Review: I ordered two charms from this company on may 1st 2013. Today is June 18th and I have not received my order nor have I received a valid explanation. I have called on this order approximately 4 times and have sent an email to check status and all they have told me is they will get with corporate and will have it on the way soon. I talked to a customer service representative this afternoon, and he said that corporate took action last Friday and I should have a tracking number for my order in the next few days. Now if they had any courtesy at all they would have overnighted my order.Desired Settlement: I want the charms ( one soda bottle and one letter r with diamonds) and I want a full refund for the charms and the shipping since it has been a month and a half. I don't believe this is too much to ask for them to do so.

Business

Response:

Hello [redacted]

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and that your order has not shipped out. We have given this information to our Shipping Department and your order will ship in 48 hours. Also, as you have requested we will issue a full refund of $16.34 to go back on your card. This refund will be processed today but could take 3-5 business days to be reflected in your account.

Please let us know if you have any further questions or concerns.

Thank you

Review: I ordered 2 necklaces along with lockets and charms as Mothers Day Gifts. I have not received the necklaces that I ordered. Instead I received a cheaper product that look nothing like the necklaces I ordered. I have attempted to call and the hold times have been over 15 minutes. I emailed and only received a response after my second email about the issue a whole week later. Now they would like for me to pay to ship the items back and offer me store credit. I want nothing else to do with this company.This is going on 2 weeks the issue still isn't resolved.Desired Settlement: I just want to send everything back Being that this was an issue that I could not control I did nothing wrong they did not send me what I ordered I shouldn't have to pay more out of pocket especially since I've already paid for shipping! I'd like for Origami Owl to send me a return envelope and label so that I can return everything and I'd like to be refunded for my entire order including shipping.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

We also apologize for you having been misinformed that you would have to pay to ship your order back to us. We are emailing you a return shipping label. As soon as the orders are delivered back to the Nest, we will issue a full refund.

Again we sincerly apologize for any and all inconveniences. If you have any additional questions or concerns, please contact me at [redacted]@Origamiowl.com

Also, If you could e-mail to confirm that you did in fact receive the return label, it would be greatly appreciated.

Have a wonderful Day!

Review: I had an Origami Owl party on April 4, closed it on April 14, and paid for merchandise in full. I only received a little more than half of my order and every time I called for customer service, I was bounced around from 2 different phone #'s ([redacted] to [redacted]) or put on hold for more than 20 minutes.Desired Settlement: I want my order filled or my money back and return form on merchandise that was only half filled. Example, I ordered 2 lockets, 2 chains and 8 charms for Mothers Day. I did not receive the lockets, so therefore, the chains and charms will do me no good. I want the order filled or my money back. Since I've had to wait so long and no other restitution has been made, I think I should get some free merchandise for the hassle.

Business

Response:

Hi [redacted],

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with us. I can assure you that we are all working diligently to improve all aspects of our business.

According to our records you emailed us on 04/12/2016 informing us of 2 missing items (ch1007, ch5002) and 1 tiem (ch8011) which at the time was on back order.

On 04/17/2013, you emailed inquiring about the missing items, which you were informed that the 2 missing items had already been shipped and that the back order item was not in stock and would be sent our right away.

On 04/18/2013, the backordered item (ch8011) was sent out and as per [redacted], was delivered on 04/20/2013 at 2:20pm.

Then on 04/29/2013, we received another Missing Items form fot this same order (#[redacted]). On this form, the following items were listed as missing :

1-DG5013,2-TAG113, 1-CN5018, 1-CH1007, 1-CH9007, 1-DG3008, 1-TAG10K, 1-CH1514, 1-LK1006, 1-CH3038, 1-CH1510, 1-CH3019, 1-CH3031

According to our Missing Items Policy which is listed on the Missing Items Form, Only 1 Form per order is to be used for reporting Missing items.

As an act of good faith, I will fill out a missing items form for you. Please know this is the last time we will be accepting a Missing Items form for Order#[redacted].

If you have any addtional question or concerns, please contact me at [redacted]@OrigamiOwl.com

As an act of good faith, I will fill out another Missing Items Form with the above items listed.

I ordered their Black Friday Mother's Gift necklace at 3am on 11/27/15. One week later, after their Close of Business, I received an email they were substituting the necklace since they ran out. There were no options and it was sent after they closed - I'm guessing this was done strategically to prevent all the phone calls they were about to get.
The substitution is not a comparison at all. The chain was supposed to be a 32 inch cube chain (values over $20) and is replaced with a 16" ball chain (valued at $12). It was supposed to come with a mini My Kids heart plate and was replaced with a small flower charm (not sure how this compares).They added an ugly yellow heart and purple heart from their EASTER 2015 collection - again, not sure how this compares.
When I placed the order it never told me I would get this substitution in the event they ran out. This substitution is flat out ugly. I do not want it and I will not wear it.
I called on Monday and was told that they are not replacing it or accepting returns. I cannot return an item I did not purchase. I also never received an email regarding my order, which was now placed 10 days ago.
They have 0 care that I am not happy with their service and have no intention of ever shopping with them again.
HORRIBLE customer service with no regard for their customers.

I ordered items for my mother for Christmas on 12/15 -- well within their limits to arrive by Christmas. On 12/17, I received a notification that my order had shipped. On 12/20, I checked the tracking, and it only said "shipping label" created. Now I started to get worried. I called customer support on 12/22 (support isn't available over the weekend), they blamed [redacted] and assured me it was on its way. Still nothing arrived today (12/23), and I leave tomorrow for the holidays, so unless by miracle, or something arrives by carrier pigeon in the next few hours, I will not be receiving it by Christmas. I called support again today, and again they blamed [redacted]. Why use [redacted] then? There are other options. I don't believe it was [redacted]'s fault anyway - I think Origami Owl just didn't ship my order, and I hate that they're trying to shift blame.

The sad thing is, I've had a good experience with them in the past, but now that I see how little they care about their customers, I will not be ordering from them anymore.

Review: I retired from teaching in June. My class gave me a gift of an Origami Owl pendant and chain, which I do not need or want. The items were purchased by my class mother on her credit card. I was able to get the order number and contacted the company for a refund. After sending an email on July 11, 2014 asking to advise on the return, [redacted]. (Designer Care Team Member) contacted me through email advising me of a 10% restocking fee and that the refund would go back to the credit card on file, which is my class mother's card. I then called the company to, once again, explain the situation and the need to either have the refund credited to MY account or to cut a check. I was given case #[redacted]. Between July 21 and July 23, I spoke with five different people: Jessica (team member); [redacted] (designer); [redacted] (team member); [redacted] (team leader); and [redacted] (supervisor). Everyone insisted that the refund could only be credited to the charge card on file since this was all their computer system could handle. No check could be cut. This is a GIFT, whose refund cannot/should not be credited to the purchaser's charge card. After my last conversation with supervisor [redacted] on July 23, at my request, she was referring me to a manager, who was supposed to contact me no later than Monday, July 28. It is now two weeks later and no one has contacted me.Desired Settlement: It has been extremely frustrating trying to deal with this company. I find it hard to believe that a large retail company is incapable of refunding to a gift recipient. Either a credit to my [redacted] account or a refund check would be acceptable.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. Per our Policies and Procedures, please see attached image, we are only able to process a refund to the card used on file. We would be more than happy to assist with a return shipping label to return your items and assist with refunding the card on file used. We can also assist with the mediation of this transaction and reach out to the customer to inform her of your request for a refund and our refund policies. You can also contact me directly at [redacted].

Please let me know how to proceed with this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As stated in my original complaint, this merchandise was a GIFT. Polite society does not notify a person when their gift is being returned. Therefore, a refund cannot/should not be credited to the purchaser's charge card. This would be extremely embarrassing, both to me and the mother who purchased the merchandise as a retirement gift from my class. I cannot understand how a company as large as Origami Owl is incapable of refunding a gift recipient without involving the original purchaser. I worked in retail as an executive for many years, training associates and satisfying customers' needs. I find Origami Owl's response to this situation incomprehensible and unacceptable. Someone in that company must be able to determine how MY account can be credited or how a check can be issued.

Regards,

[redacted] & [redacted]

Independent Designers # [redacted]

[redacted]@Gmail.com

[redacted], [redacted]

([redacted]) [redacted]

is the biggest scammer in the field! beware long islanders of this woman and her whole line of nonsense! she gets you to order from your friends and then you get nothing but aggravation in the process. stories of how she is going through stuff at home and doesnt have time to help do her job meanwhile you get scammed. my 1st locket was bought by me online and went smooth once [redacted] got involved the nightmares began! I will NEVER buy ANYTHING from them again!!!

Review: I made a purchase in March from this company for over $200 and when I got the items there were a few that I did not like so I called the company so I could send them back for a refund. I was e-mailed a packaging slip/mailing slip and I sent the items back the beginning of April. They received the items on the 11th of April. I contacted the company a couple times wondering how long it would take for the refund to appear and they said that their policy is up to 15 business days to process the refund and I would receive an e-mail once it was processed. On the 16th business day I had no email so I called the company back and was told it still had not been inspected yet. I said that was unacceptable to me and I wanted it done that day. They had the merchandise and still my money. So on that day I requested to speak to a supervisor and she did the return over the phone with me. I had three different returns from three different orders, one large amount and two smaller ones. On May 5th I received two credits for the smaller amounts back to my credit card but not for the larger amount. I called the company back and they said to give it up to 10 business days to appear. So on the 11th business day I called my credit card company and they never received the refund for the larger amount. I then called Origami Owl back and the girl said there was nothing she could do so I asked to speak to a supervisor again and was told no one was available but someone would return my call that day. Here I am with no refund and no call back so I am hoping you can help me get my money back. Here is a copy of the email with the return in question.

Hello [redacted]!??

Thank you for shopping with Origami Owl!??

Your order has been received and your new Origami Owl purchase is on its way to you! Orders will be processed and shipped out within 3-5 business days from the date of purchase, depending on the ship method chosen. We hope your new purchase brightens your day.??

Please contact your Origami Owl Designer [redacted] should you have any questions.??

Order #:[redacted]?

Order date:5/5/2014?

Product:($158.00)?

Shipping:$0.00?

Tax:($12.32)?

Order Total:($170.32)?

Description:Mini Pink Crystal Pave Heart in Silver Unit:[redacted] Price:($14.00)

Quantity:1

Total:-14

Description:Silver Pave Heart Key

Unit[redacted] Price:($12.00)

Quantity:2

Total:-24

Description:16" Silver Toggle Chain

Unit:CN5023

Price:($16.00)

Quantity:2

Total:-32

Description:Silver Heart Living Locket with Crystals

Unit:[redacted] Price:($44.00)

Quantity:2

Total:-88

They said it would look like an order but was really a return/refund.

I am not sure what to do at this point because they are being non helpful and keep telling me to wait and wait and wait but I am tired of waiting and now I will be paying interest on my credit card yet again because they are taking so long to process my return. Obviously, they are not doing something right on their end and to be honest I have never had a company be so disorganized and unhelpful.Desired Settlement: I would like the $170.32 credited back to the card.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint for original order #[redacted] and found our Returns Department recreated the order for a refund, order #[redacted]. While reviewing the recreated order I was able to locate the refund was processed to the Designer. We do apologize for the confusion. I have requested a check refund in the amount of $170.32. Please allow 7-10 business days for processing plus shipping time sent[redacted]. If you have any questions or concerns regarding this matter please contact me directly at [redacted].[redacted].We look forward to resolving this matter.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Jewelers - Retail, Jewelers - Wholesale, Online Retailer

Address: 450 N 54th St, Chandler, Arizona, United States, 85226

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