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Reviews Origami Owl

Origami Owl Reviews (670)

Review: I purchased items at a home party and the order was processed twice. I waited on hold over an hour to get in touch with the company. A week later I was sent a return paid label. I sent the item back the next day. This was three weeks ago. I have contacted the company via telephone, [redacted], and email. The telephone rep I spoke with (after waiting one hour and 15 min) informed me she did not have access to return information. I was told two weeks ago via [redacted] that they were looking into and would get back to me. They never have, despite my now daily inquisitions. They keep saying "we will look into it as soon as possible." My emails have not received a reply. At this point I am being given the run around. My item was received over two weeks ago and they will neither confirm nor deny that they have it. My order was processed 2x. After the run around I have been getting I am wondering if it was not by mistake that the order was processed and charged to my credit card twice. They have received the return item but will not get back to me or reverse my charge. I have filed a complaint with my credit card to reverse the charge but I felt I should do so here as well. After reading online reviews of this company and seeing posted comments by customers then deleted by the company I think I am one of many having difficult dealings with this company.Desired Settlement: I would like this company to reverse the duplicate charge.

It would be lovely if they apologized for wasting my time having to deal with this issue but based on the service I have received so far I think that is pushing it.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requesting additional clarification. If you could please email me directly at [redacted] with your order number, the return label tracking number as well as a bank statement of the double charge I will be able to assist you further.

Thank you for your patience while I resolve this concern.

Business

Response:

Good Morning [redacted]

Per our previous conversation via email I had advised you on 11/27/13 with a confirmation email and screen shot of your order information. On 11/26/13 I requested a check refund in the amount of $73.95 sent to your address of [redacted]

[redacted] Our processing time is between 10-15 days plus shipping time sent [redacted] Please email me directly at [redacted] if you have any further questions.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I received the check today and it cleared. Thank you for your assistance with this matter.

Regards,

Review: I have made numerous attempts to contact the company when I have they would say to call back in 3 to 5 days I would they would say call back in 3 to 5 more days when I would ask for ticket or proof of call they would say they didnt have one I asked to speak with supervisor both on the phone and email no response. I have emailed 2 more times no response I purchased my product through an independent designer named [redacted] who will not refund my money through 18 attempts and origami owl will not refund my money nor responded to my request. All I ask is for proper business procedures and have my money refunded for a product never received.Desired Settlement: I would like for the designer to refund my money but it is obvious she is not going to so I would expect Origami owl to refund me and they can get there money back from her

Business

Response:

Good Afternoon [redacted]

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed your complaint and the Designers information and found we received correspondence from the Designer on 10/07 stating she had refunded you already and reached out multiple time to address this issue. I have again reached out to the Designer to confirm the refund has been sent by screen shots, bank statements, cancelled checks, etc. Please allow until the close of business day on 11/11 for me to resolve this issue. I will follow up with you to your personal email of [redacted] with any updated information or you may contact me directly at [redacted]

Thank you for your patience while resolving this concern.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order with [redacted] (designer for Origami Owl) on 7/27/13. I paid by check which she cashed on 7/30/13. I had not received my order by the beginning of 9/13 and tried numerous times to contact the designer. The designer would only contact me through the hostess stating that "she would deliver my ordered product only when she received another order from my area of town because she did not feel like running one order to my town (I live approximately 25 minutes from Ms. [redacted]. When I requested for her to please deliver my order, she refused. At that point I began to contact Origami Owl Customer Service (approx 7 times since 9/13 and counting.) In my first call to OO Customer service, I was told that the designer had 48 hours to respond to my complaint with OO and if I did not hear back from her within that period of time, I was to call OO back. I called OO customer service back and was then told that it was not 48 hours but 1 week that she had to respond. I still heard nothing after 1 week and called customer service again. Iwas ashored that someone from "customer care" would call me with in 48 hours. I am still waiting to hear from someone concerning a refund for a product that was not delivered. Ms. [redacted] stated to OO reps that she mailed me the product several weeks ago, but I hstill have not received anything from her, mind you, I live approximately 25 minutes from her. I am still getting the run around from Origami Owl customer service, have sent all information by email requested by a rep, have not received the product ordered (even though the designer cashed my check), nor have I received my refund that I have requested over and over again when contacting them. The service that I have been receiving from this company is beyond appalling. Not only have they shown to a customer that they condone this type of behavior from someone representing their company, but also provide extremely poor customer service and have a very difficult time in getting a simple issue of reunding my money. Please assist me in getting some type of response from Origami Owl, as it is apparent that they do not feel that they owe me any respect as a customer in rectifying this matter in a timely manner.Desired Settlement: I fell they owe me an apology for not handling this issue in a timely manner and I wish to have my money refunded immediately, order was a little less than $13.00. It really does not matter how much I spent on the product, it's the way that I have been treated through the whole process of trying to get the order from the designer and then trying to get a refund from the company.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and have reached out to our Designer Care Team to confirm if you would like to receive a check refund in the amount of $12.72 or your item along with a few items of your choice. Please confirm which you would prefer along with a confirmation of your shipping address to [redacted]

We appreciate your patience while resolving this matter.

[redacted]| Compliance Coordinator

Origami Owl®

Phone ###-###-#### | Fax ###-###-####

E-mail [redacted]

Website origamiowl.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I resigned from Origami Owl in March 2013. I received the newsletter along with my customers the following month. I contacted Origami Owl to request the newsletter as well as all emails be stopped. I requested this via email, written letter to the home office and via phone. Origami Owl has continued to send my customers and myself the monthly newsletters and other correspondence even after numerous requests to stop.Desired Settlement: I want to stop receiving any correspondence and I do not want my customers to receive newsletters from a company that I no longer work with.

Business

Response:

[redacted]

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the compliant for the Designer ID# 7946 and found a system error on our end where your back office Revolutions page was still active. We have forwarded your information to our IT Department and confirmed you have been removed from our mailing list.

Thank you for your patience while resolving this concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Roxanne Garman

Review: I took up an order and several items are missing. Order #[redacted] I never received the October heart and November girl charms, order # [redacted] I never received butterfly charm. I need refunded for these items because I went to hallmark and bought them myself. I am also missing two mom tags in order # [redacted] and returned a chain that was broken in that order that all need to be refunded. I also returned everything in order # [redacted] for a total of $73.14 because after it was promised mothers day delivery and did not get delivered in time there was also several things wrong with the order so the customer did not want the hassle of exchanging anything she wanted a full refund. I was also told there was a special gift for not receiving my packages on time for Mother's Day and your company sent two tags for 8 people....please explain. The items we did receive were tags when we ordered lockets so it's useless to us to begin with....how about a gift certificate for free merchandise for everyone in my party for not having their items in time for Mother's Day. I have also called two days in a row and the first day I was on hold 40 minutes talked to someone for two minutes was transferred and waited an additional 35 minutes and never did talk to anyone. So I waited to talk to someone for 1 hour and 15 minutes and never did talk to anyone. Today I was on hold 34 minutes before hanging up. I would like a refund for the items missing within 24 hours since you had no problem taking payment out of my checking account within a few hours of placing my order but I was guaranteed Mother's Day delivery didn't get it, was told I would get a gift in my package, never received it, and when I did receive the packages after two weeks I am missing six items. This is unacceptable and I would like refunded for my

Missing items that hallmark has already replaced. It has now been almost two months since I submitted my order on April 29th, and this issue has not been resolved. I will be reporting you to the Revdex.com and I want a full refund for all my missing merchandise.Desired Settlement: I want a refund for all the merchandise that my party 1. Didn't receive 2. Was broken 3. Wrong merchandise

Business

Response:

Origami Owl reviewed this case and have found that order 714318 is in the process of being refunded. Please allow 24-48 business hours for us to confirm request is completed.

For order #[redacted] we reviewed the products listed and have found the customer has not placed an order for a October Heart birthstone and November Girl charm.

For order #[redacted] we reviewed the products listed and have found the customer has not placed an order for a Butterfly charm.

For order #[redacted] we reviewed the products listed and have found the customer has not placed an order the 2 Mom tags.

Please provide us with more information on how to proceed with these concerns.

First, I hosted a party at my home, the designer was supposed to give my a kit, that included invitations, etc. but I never got anything from her. All she did was created an event on Facebook that I could invite my friends to attend, but not all my friends and colleagues are on Facebook. So only a few were able to attend, but I still got some credit and it even double because it was around the holidays. All the items shipped to me and I was able to give them out to everyone who ordered. However, when I tried to use my credit that I had earned. I was actually out of the state visiting a friend and so I sent the designer an email with all the items I wanted and how I wanted to use my discounts, credit, etc. I sent this to her in the beginning of January, then later that month she emailed me to tell me that a couple items were no longer available and so I chose different items at the same price to replace them with. I sent an email back a week later with this information. I think at the beginning of April I emailed her asking about my order. She told me that her work had picked up and she had let the Origami Owl sit. She said she would put it in that weekend, which happened to be around the first week in April. It is now the first week of May and I still have not received anything. I sent another email. At this point I would like to get the items I ordered, but I do not think I will order anything else through this designer and possibly Origami Owl. I'm very disappointed, even though I really did love their jewelry I do not think I will be buying anything else from this company. It has been nearly five months and I have received nothing. I will also never host a party for them again. What this designer also does not seem to realize is that she is a friend on Facebook and I can see that she is going to games, parties, etc. but she some how doesn't have the time to put in my order.

Review: I was alerted by an Origami Owl Consultant, Senior Team Leader [redacted] through email to a special offer from Origami Owl to spend 79.00 to receive a free gift set--a silver link locket bracelet with crystals--on April 22 with every purchase over the target amount. She advised me to get online 'immediately' on the 22nd to place my order since the gift sets 'go fast.' I did so at 7am EST and placed 2 separate transactions of 110.16 and 86.00 in order to receive 2 gift bracelet sets. After processing and finalizing my order, I contacted [redacted] to ensure that my bracelet sets had been processed, since I didn't receive any indication on the website. After reviewing the advertisement for the free gift again, she informed me that the offer would only be in effect at 12:00 EST. This information was in fine print at the bottom of the advertisement and barely legible. Upon learning this,

immediately attempted to cancel my order on the website and re-place my order at 12:00EST. I was unable to do so and sent 2 separate emails to the Origami Owl Corporate on the website voicing my dissatisfaction with not being eligible for these 2 bracelet sets after spending well above the 79.00 minimum purchase. I received NO response to my emails. I also attempted the phone number on the website and waited on hold multiple times for over 30 minutes at a time without ever being able to reach a customer service representative ###-###-####. I contacted [redacted], an Origami Owl Consultant and she tried to reach an agent on the Designer hotline. She was told that I would not be able to cancel or modify an order even within a 2 hour window of time from placing the order. The company suggested placing 2 more orders of nearly 200.00 at 12:00 EST and later returning the original order once they arrived. I did not find this a satisfactory response, given that I had already spent 200.00 in my original purchase and cannot afford to spend 400.00 on Origami Owl products to receive the 2 free gift incentives. I have yet to receive any correspondence from Origami Owl Corporate and the Consultant [redacted] says there is nothing she can personally do to help me with this matter. The customer should not have to pay for being misinformed by Origami Owl Staff and for advertisements that are not clear about the conditions for purchase. This bait and switch routine does not make me want to give my business to this company in the future, and certainly does not make me inclined to recommend it. It is preposterous that orders cannot be modified, cancelled, or even discussed with representatives within minutes or hours of placing them. Moreover, they were entirely insensitive to my needs by suggesting to the Consultant [redacted] that I purchase MORE product, rather than offering to give me the bracelet sets that I believed I was going to receive for making such large purchases. If an order cannot be amended within minutes or hours, how could I possible expect to get a refund for personalized merchandise that would have no value later to the company? Not to mention the shipping costs that I would additionally incur.Desired Settlement: I would like to receive the 2 link locket silver bracelet sets that were advertised for my two qualifying purchases that were misrepresented via advertising. If these are no longer available, I would like to receive merchandise that is comparable.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted] with your original order numbers so I may further look into this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Business

Response:

Thank you for your email. I was able to locate the order numbers in question and reached out to the consumer as of 5/1/15. I advised as her order contained a personalized inscription item, Origami Owl requests additional time frame to process the order. As advised in each product description of our Inscription items, we request additional time frame to process personalized items. I have pasted below one of the descriptions currently on our website. I have confirmed order #[redacted] was delivered as of 04/28/15. I have also confirmed order #[redacted] is currently in transit and set to arrive today 05/04/15, [redacted] tracking # [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you [redacted]. I received an unrelated email from [redacted] at Origami Owl regarding the processing time for my order. However, my dissatisfaction is not with the time it takes to process and customize orders, but rather the false advertising and miscommunication about the free gift bracelet sets directly from their Origami Owl consultants. I hope that this is clear to the company. Thank you again for forwarding these order numbers on my behalf. I just hope they are not brushing aside my complaint. Sincerely, [redacted]Regards,

Business

Response:

Good Afternoon [redacted]:Thank you for your response. If you could please review the attached image of the banner that was available on our website which indicates the time frames for purchase of product with free gift that you must click on to be eligible for the free gift. As the order was not placed within the appropriate time frames we are unable to honor this request. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I received an origami owl necklace from daughter with charms for a Christmas gift the necklace has turned color from silver to a bronze gold. How can I get the company to respond to correct the problem.

Review: I am really sick of explaining this over and over. I have tried several times calling waiting over more than two hours each time. I have emailed you 3 times and my up-line has did the same. Today they finally replied back to my up-line stating that my PV was correct. That is a joke. I don't know what kind of itic crooks you have working in your finance department. I placed an order on Feb 24th for 252.54. I only received 132.50 PV. Do you know why? I do. Its because you gave me PV for the pop up shop that occurred two days later. I got scammed, it screwed up my soar to success because I am owed a little over 80.00 in PV. I should have met my first soar to success in the firs 30 day period. I hot the first 30 days last night since you screwed up my PV. My order number was [redacted]. You don't have to be a rocket scientist to look at the invoice and see that I paid 2.50 (my price) for a vault charm and only got 1.00 PV. I ordered 6 medium silver LL with crystals for 144.00. My price was 100.80. I was only given 48.00 PV the pop up price. Why can no one see this? I am beyond pissed off for your lack of customer service. Your working on things, please be patient? Its been over a month. Then some it said it was correct. I need this fixed ASAP. And I want an apology for making me have to waste my time doing this over and over and over. I want an apology for whoever was so stupid that they couldn't see what I had wrote out for them when I emailed you guys through customer service in the back office. Designer ID [redacted]. This is not fair that as a new designer I can not get a hold of anyone and you cant respond to emails and the fact that you did not fix my PV issue which is so clearly identifiable on the invoice.Desired Settlement: Fixed PV. I want a phone call and more than one if you cant get a hold of me, because Lord knows I cant get a hold of you by calling. I especially want the phone call if your employees do not see the PV discrepancy.

Business

Response:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. Due to a company wide system update we have experienced a few unforeseen system limitation. I have reviewed the information provided and confirmed the following information. Designer received promotion for the Into the Vault as O2 is retiring a few product lines.Designers were advised for every $1.00 spent they will receive a 1 Personal Volume (PV).Offer was also provided to customers to place an order for items that were going to retire. Customers did not receive same discounted pricing. Same PV remained on discounted orders. Ms. ** placed Retail Order #[redacted] This is where the issue lies. As Ms. ** placed a retail order via her online replicated website and not an internal Designer order, she did not receive the discounted pricing for the order but received the lowered PV for the items that are retiring. Designer ordered 18 Into the Vault Items totaling 78 PV QTY - ITEM # - RETAIL COST - Designer COST - PV TOTAL - 1 – CH1622 – $5.00 - $1.00 – 1PV - 1 – CH6009 – $5.00 - $1.00 – 1 PV - 2 – CH6001 – $5.00 - $1.00 – 1PV - 2 – CH9011 – $5.00 - $1.00 – 1 PV - 1 – PS3010 – $9.00 - $2.00 – 2 PV - 3 – PS3007 – $9.00 - $2.00 – 2PV - 2 – LK1006 – $20.00 - $8.00 – 8 PV - 6 – LK1007 - $24.00 - $8.00 – 8PV Total: 78 PV8 remaining items were items currently listed in catalog and Designer paid full retail pricing. Normal PV was provided for these remaining items. - Total PV of 132.50 is correctWe understand your frustration as an Independent Designer dealing with the changes to our system and again apologize for our lengthy hold time while we address these matters with our Designers. We appreciate all feedback from our Independent Designers but request our Designers to keep in mind of our companies mission, to be a force for good; to love, inspire & motivate people of all ages to reach their dreams & empower them to make a difference in the lives of others. We also expect our Designers to uphold the highest standards of business ethics while affiliated with Origami Owl. We request our Designers to adhere to our guidelines regarding code of ethics located in your Independent Designer Policies and Procedures. We have provided you with this particular section below for your convenience. I will not disrespect any corporate officers or employees of Origami Owl at any time. This includes, but is not limited to, shipping personnel, receiving personnel and/or customer service personnel. (If you are found to be disrespectful to any of the above mentioned, a warning will be issued. If two or more warnings are issued, your Independent Designer status will be suspended until further notice.We hope this clarifies your concern.

I had a horible experience ordering from Origami Owl (O.O.). It took close to two months for them to process a refund. On April 1st, I ordered a medium locket, chain and "grace" plate. I received the order on the 7th. I wasn't satisfied with the locket because it was too small to fit the number of charms (4 charms) that I purchased earlier. The necklace looked like something a kid would get out of a machine for a quarter. It was really shiny and it almost looked "spraypainted". I called O.O.immediately after I opened my order. The customer service rep (CSR) was really nice and talked me through an exchange. I decided on a large locket and a ball chain. I printed the return lable O.O emailed me and sent the package back the next day, April 8th. I was told that the replacement would be shipped out as soon as O.O.got notification [redacted] received the package. I called O.O on April 14th to see if the replacement had been shipped out yet. It hadn't and I was told they wouldnt send out the new order until they received the first package. The CSR said the package wouldn't arrive at O.O until the 22nd. I needed the necklace by April 20th, so this wasn't going to work for my needs. I called back the same day, minutes after and changed my order from an exchange to a refund. On May 9th, I received an email detailing the exchange, so I called and a CSR assured me that it was going to be processed as a refund. On May 13th, I got an refund of $2.13, a lot less than what it should have been. I called again and the CSR told me that was the difference I was given after the exchange. That's right a package I cancelled and called about a few times was on its way to my house. I spoke to a supervisor and she told me to refuse the package when it came and as soon as it was refused she would begin an immediate refund (7days). The package was left at my door on May 16th. (I was unable to refuse it because the deliverer didn't knock.) After being emailed another lable I returned the box on May 17th. Eleven days later, on the 28th, I called O.O and they said they had given a refund. It was not posted until May 30th.
The lack of origanization by Origami Owl is my biggest concern. I called 8 different times to handle something that should have been resolved in one phone call. Any company that takes almost two months to process a refund does not care about their customers. I think they were trying to give me the run around so that I would give up. After my lengthy experience, I read a number of other reviews that said the same thing. I will never purchase anything else from Origami Owl.

Review: My daughter ordered what she thought was a locket, a chain, and 2 charms for my Christmas gift. What was sent was a locket FACE and the chain was NOT a solid chain it had what appeared to be a break with 2 rings connecting,it. I contacted the company through THEIR OWN website under the "contact us" section. Since I could not save the email, I also wrote a letter on Dec 27 (order was shipped Dec 12th with a 30 day return policy) I finally found the phone number on the packing slip UNDER my daughter's name on the SHIP TO section NOT under the Company name. I TRIED calling for the next 5 weeks. The phone only answers Mon-Fri 900am - 500pm. No one answers on weekends and my hold time when I could get through would exceed my break time at work, so I would have to hang up. I called on Mon Feb 2 , only to get a recording that they were closed for "the holiday" (found out today it was a company holiday) There is NO voicemail to leave a message. I FINALLY got through on the phone today ( Feb 10 @ 1100am because I was off today) and was on hold until 1130am. The customer service rep pulled up my order, I explained I wanted to return the locket face and chain, and that I had replaced those items with an Origami vendor. She told me I was PAST the 30 day return policy and I could only have a credit. I do not agree since I contacted them TWICE within 2 weeks of the shipment to request a return and NO ONE responded! They were also UNAVAILABLE for contact 15 days from the time I first tried to initiate the return, AND Had NO voicemail or contact information AFTER 500 pm. When you call the number (###-###-####) the first messages you hear are for the representatives that are outside vendors and you are NOT sure you have the correct phone number.in my conversation today, they told me there was an icon on the web-site to return merchandise, however, I did NOT see it and spent 5 weeks trying to reach someone to return the 2 Items. They made NO attempt to make an exception to credit my son's card back (as this was a Christmas gift)Desired Settlement: Change return policy, apology and refund, add a voicemail to their contact phone with a dedicated line for CUSTOMERS with the ability to reach someone on weekends. If they do NOT respond to customers within a reasonable period of time on returns, customer is entitled to FULL refund INCLUDING shipping

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I was able to locate order #[redacted] in our system which was placed on 12/11/14. A return/replacement order was created to assist with a Credit Code for item [redacted] (ticket[redacted] totaling $14.00) on 2/11/15. As the item was returned outside of our 30 day refund time frame we assisted with an O2 credit. I was also able to locate an email sent to you by our Designer Care team within your 30 day time frame, please see attachment, which provides detailed instructions on how to return your items. If you would like to redeem your credit code, please contact me directly at [redacted] with your gift code, SKU # of item and Description of item so I may assist with the placement of your replacement order. If there is any additional information I am unaware of, please contact me directly. Again I do apologize for the inconvenience of this concern and appreciate your assistance.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After I contacted the business through their website under "contact us" I also sent a letter via USmail on Dec 27, 2014. In the letter and e-mail through their website as well as on the phone, I specifically said I wanted to return 2 items for refund. The first item was the locket face # [redacted] ($14.00) AND the chain #[redacted] ($15.00). It took me 6 weeks to finally reach someone on the phone and was told I "was past the 30 day return policy" However, I TRIED to contact them through their website on Dec 26 and via letter on Dec 27, which was 10 days AFTER my daughter received the order. When I DID finally talk to someone, I was told we could have a credit for merchandise, and that my daughter would receive an e-mail with the information, and if they wanted the items returned. What she got was a credit for the locket face ONLY plus tax and NOT the chain. You can only reach anyone at the company Mon-Fri 9am-5pm and NOT on holidays, there is NO voicemail associated with the phone number to leave a message, when I did get through, I thought I reached the wrong number because ALL the prompts were for employees and sales reps until the end of the message. As I mentioned, I tried for 6 weeks to get an actual person to talk to. I will gladly forward a copy of my original letter dated Dec 27 or fax it to the proper person. I want the FULL credit of $29.00 plus tax and shipping to return the items mentioned above.

Regards,

Business

Response:

Good Morning [redacted]:Thank you for your response. I have reviewed the information provided and I am requesting additional information. If you could please contact me directly at [redacted] with a copy of the original email and or letter sent to Origami Owl on the 27th of December. Once received we will be able to proceed further with this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Review: Origami Owl authorized return of a product 22 Aug 2014, then refused acceptance, returning to the Mail&More store in[redacted], VA, costing me an additional $10.00 for me to get it back.Desired Settlement: Provide reshipping of the item, the refund for the cost of the item ($82.85), the cost for shipping and return acceptance, $14.55 + $10 = $24.55. Total $107.40.

Business

Response:

Good Morning Mr. [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. I was able to locate order #[redacted] for Mrs. [redacted] which was placed on 08/01/14. Our Designer Care department assisted with your return request via phone on 08/20/14 and an prepaid shipping label (RMA - [redacted] Tracking #[redacted]) was emailed to [redacted].[redacted].[redacted]. While reviewing the return order number I was able to find the label was not used, please see attached screen shots. Origami Owl will only accept a return if an RMA is linked to the order number, please see attached screen shot of our Return Guidelines. If you could please contact me directly at[redacted].[redacted] with any additional tracking information used for your return, email correspondences, or any additional information you may have regarding this concern.Thank you for your assistance in resolving this matter.Career & Guideline Support Team

[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I went to an Origami Owl party almost 3 months ago. At the party, the designer assured me the necklace I was ordering was long and the charm would be red. When I received it, the necklace was short and the stone was pink. I immediately gave it back for it to be exchanged. I have been waiting 2+ months for the product and the designer has no answers as to when I will have it. I would just like to return the whole order and be done with this company and designer.Desired Settlement: I would like to return the whole order for a full refund.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and reached out to our Designer to assist you with your refund. We respectfully request the allowance of 48 hours for a response from our Designer. I will follow up with you by Friday 08/22/14. Please contact me directly at [redacted] if you have any additional information I may be unaware of.

Thank you for your assistance and patience in resolving this matter.

Career & Guideline Support Team

Origami Owl®

Phone [redacted] | Fax[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was supposed to hear from them by Friday and still haven't heard back. I also still have not received a refund.

Regards,

Review: A family member purchased a bracelet and locket with three charms through an Origami Owl show in December as a gift for me. When she received the bracelet, the links on the one side of the bracelet would not close. The family member immediately contacted the Party Rep upon inspection of the materials. The party rep offered to "fix" it if it was brought to her house but did not offer to send it back for a replacement. The bracelet was shown to the consultant and was labeled as "ok" and she said that there was nothing wrong with it. Therefore, the bracelet was given to me as a gift in April and I began wearing the item. Since the time that I began wearing this piece, the clasp on the one side of the locket does not close (as originally complained about) and it catches on my clothing or other items that my wrist comes in contact with. The bracelet coating has begun to chip off exposing the metal underneath and the one charm got stuck sideways (heart charm) in the locked and cracked the glass to the top of the locket. Really, a small crystal charm should not have cracked the glass either if it was of decent quality. This is a bracelet that I do not wear everyday and since I work at a desk, it should not be coming in brunt contact with anything. I contacted the original consultant of the party and she informed me that that should not have happened however, there was nothing that she could do for me since it was past the 90 days after it was ordered. I then contacted another consultant who was doing a party for a friend of mine and that consultant again told me that it should not have happened but that there was nothing she could do either. From there, I contacted Origami Owl's customer service and since I could not provide them with the original order number to prove that I purchased this thing to begin with since it was a gift to me, they told me that there was nothing they could do about it either. The girl I spoke to was very rude and seemed like I was trying to deceive her to get free merchandise. I took the bracelet over to a local jeweler to see if there was anything that they could help me with. They told me that all the bracelet is was silver coated base metal and that it was not of decent quality. $71!!!! was spent for this piece and I would have expected to pay less than $20 at a costume jewelry shop for the quality of this piece. IN fact, I have jewelry that I spent less than $20 for that is better quality than this junk. This bracelet was not cheap and for the price I paid, the quality should have been much, much better. I am very disappointed with this company in their customer service department as well as the jewelry that they sell. This was my first experience and I must say LAST experience. Good concept, poor quality.

I have DETAILED pictures of this bracelet as I think it should be known what kind of reputation this company has if requested.Desired Settlement: I would like a replacement of the bracelet and the locket. Below are the items that I purchased as listed on Origami Owl's website.

MEDIUM SILVER TWIST LINK LOCKET® WITH CRYSTALS- $34

8" SILVER LINK LOCKET BRACELET CHAIN- $22

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the experience you have received. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and requested a prepaid shipping label sent to your email address, [redacted] You will receive this email confirmation from FedEx within the next 24 to 48 hours containing the label. Please be advised, the shipping label will expire in 7 calendar days. If you do not see the email in your inbox, please check your SPAM folder. With this shipping label, please return the item(s) to The Nest. Please confirm via email to myself, [redacted] so I may track your package. Once confirmed I will be able to request assistance with your replacement items.

Should you have any questions, please don't hesitate to contact me directly at [email protected]. Thank you for your patience while I address this concern.

[redacted]| Career & Guideline Support Coordinator

Origami Owl®

Phone 888.491.0331 | Fax 480.899.9707

E-mail [email protected]

Website origamiowl.com

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you

are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: I had purchased approximately $100 worth of product from Origami Owl. When I had received the items, I was unhappy with some of them and had contacted Origami Owl requesting an exchange. I had initiated the return on 4/12/14 and they responded on 4/15/14 with a postage paid shipping label for me to return the items and they had asked for the items I would be returning and what I would like to have in exchange. I had sent back the items the following day and had contacted them again on 5/8 to make sure that the items I had sent had been received. I was told that they had been received 5/3 and it would take approximately 10-15 to process. The items I had decided to return totaled to $56.00 and the items I wanted in exchange totaled to $70.00, so I would have owed a balance of $14 for the exchange items. I was not sure how the process worked with the different amounts, but I thought that they would contact me to receive the additional payment. I had waited two weeks and contacted them again on 5/28 to check on the status, as they had not followed up with me or requested the payment, they did not respond to this request. I contacted them again on 6/2/14 and they responded back via email on 6/5, stating they they had contacted me for the payment and never heard back so they had returned the items back to me. I called the customer care center later that afternoon to find out what had happened, as they had not once contacted me and requested payment. The woman who looked into it told me that for some reason there was an error on their end and they had been trying to get in touch with the designer (person who sells the jewelry at the jewelry parties) for the additional payment and she had not responded to their requests. (The designer is someone I do not know and don't have any way of contacting). Since the designer had never responded, Origami Owl sent back the items I had sent to them, to the designer, instead of myself. Origami Owl told me that the items had been shipped and showed they had delivered on 6/2/14. So the items I had paid for and tried to return were sent to the designer, someone I do not know. I was told in that same conversation, that Origami Owl would contact the designer right away and have her ship back the items to them, to restart this exchange. She told me that I would be contacted within 24-48 hours later with more information. I called back on 6/9 (two business days later) and was told that they were still working on it and would call me the following day. I have not been contacted since. I called Origami Owl again last night on 6/17 and the associate I spoke to told me she would try to call the designer and see where the items were and call me right back. I was never called back. It should not be up to me to make sure that Origami Owl receives the items that they sent to the wrong person. I do not understand why this has to hold up my exchange. I have been waiting for two months for these replacement items and they still are not on the way.Desired Settlement: I would like Origami Owl to send me the new items immediately or issue a full refund on the items I have tried to return. I also want to be able to return the items I still have in my possession. I have been waiting for two months and have not gotten anywhere with them. I am still willing to take the replacement items at this time, but if this goes on for much longer I will want a full refund. I do not want to wait for them to recover the items that they sent to the designer.

Review: I ordered from this company on December 15th, 2013. The recipient I purchased for still has not received anything but the chain from the is company as I ordered more than that. I have called three times to have it reshipped and they assured me it would be done. I called yesterday as the recipient still has not received the items I have ordered. I am getting irritated I would like the product + my money at this point. This was an Christmas gift for my children's god mother. They say they need an case number they gave to me months ago of course don't know where it is in order to view my reship requests. I don't see why they wouldn't have this information. I am so tired of this company I will never order from them again.Desired Settlement: I feel like after two months and three calls later I should get an refund plus the necklace as not the god mother is crushed.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requesting additional information. If you could please email me directly at [redacted]@OrigamiOwl.com with your order number and Designer's name who assist you so I may look up your order information. Once confirmed I will be able to assist you further.

Thank you for your assistance and patience while resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Oh man where do I start. I have filed an claim once before on February 20. 2014 and the case number is [redacted]. They then told you that they were going to resolve this matter as they did not. I emailed the lady to handle this claim on 2/21/14 and on 3/10/14 she has not tried to fix this matter in any way. I ordered this necklace for an breast cancer survivor who is an wonderful Godmother to my children. I am so outraged at how she has never received the locket I ordered from this company and it was ordered on December 15. 2013. I will never ever order from this company again as they never took the time to even resolve this issue with me even if the merchandise is not being sent. I am now out of $60 some dollars and still have no locket necklace as this was an Christmas Gift. This is now going on 5 months and there is no sense in it!

At this point I want the full refund and to never hear about this company ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards,

Business

Response:

Good Afternoon [redacted]:

Thank you for reaching out to our team and apologize for our delay in response. We have received almost all additional information needed to assist with replacing your items. While reviewing order #[redacted] we found the order was paid for by you but shipped to customer "[redacted]". So we may fast track this process please confirm the shipping address and items below so we may place your order.

Items Requested:

1 - [redacted]

1 - [redacted]

1 - [redacted]

1 - [redacted]

Thank you for your assistance in resolving this matter.

Review: I have received horrible customer service and when calling have been assigned escalation numbers to which I have never received a phone call within the 24-48 hr time frame. Also I am still waiting on return information for items I want to exchange. Again no response within 24-48 hours as was stated. The employees keep saying there is a new system and that is why when you call you are on hold for over an hour each time you call. *ustomer service reps are sometimes very rude.Desired Settlement: They should give me a discount in my orders for all of the problems and expedite my missing item and return/exchange.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and found our Designer *are team has completed a Missing Item Form on 11/19 for order #[redacted] to replace item [redacted] Please allow 10-15 days for processing plus shipping time sent [redacted].

If you have any further questions you may contact me directly at [redacted].

Thank you for your patience while resolving this concern.

Business

Response:

Good Morning [redacted]:

Per our previous conversation via email Origami Owl assist you with a 15% discount on order #[redacted] and #[redacted] to the card ending in #[redacted] Please allow 5-7 business days for this to reflect back to your card.

- Order #[redacted]: order total, $112.94 with refund of $16.94.

- Order #[redacted]: order total, $94.41 with refund of $14.16.

We have also sent you a prepaid shipping label [redacted]) for your replacement items for order #[redacted]. Please advise when item has returned to sender. We have also placed order [redacted] with [redacted] tracking [redacted] which is set to arrive by 8pm today.

Please contact me directly at [redacted] if you have any further questions regarding this concern.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As of 12/17/13 I am still waiting for my refund.

Review: I HOSTED AN ORIGAMI OWL PARTY THIS MONTH WITH THE INTENT TO BUY CHRISTMAS GIFTS FOR FAMILY AND FRIENDS AS THIS IS THE REASON YOU HAVE A DEMONSTRATION PARTY. AT THE TIME OF THE PARTY I WAS TOLD THAT 3 ITEMS WERE NOT AVAILABLE SO THAT INFORMATION WAS PASSED ON TO GUESTS. I CLOSED MY PARTY LAST NIGHT WITH MY CONSULTANT AND WAS TOLD THAT MY TOGGLE CHAIN WAS NOT AVAILABLE, THAT ANOTHE GUEST COULD NOT GET THE BIRTHSTONES THAT SHE REQUESTED, ETC. I CONTACTED MY CONSULTANT TO SEE IF I COULD JUST ORDER THE BACKORDERED NECKLACE WITH THE INTENT THAT IT WOULD SHIP WHEN AVAILABLE. I EARNED MANY REWARDS FROM THE OUTCOME OF MY SHOW AND WAS TOLD THAT UNFORTUNATELY I CAN NOT ORDER ANYTHING THAT IS NOT AVAILABLE. THE WHOLE REASON THAT YOU HAVE ONE OF THESE PARTIES IS TO BENEFIT FROM THE REWARDS BUT WHEN THINGS ARENT AVAILABLE THAT YOU WANT, YOU HAVE TO ORDER ITEMS THAT YOU DO NOT WANT IN ORDER TO NOT LOOSE YOUR CREDIT. MY ISSUE IS WITH THE COMPANY AND NOT THE CONSULTANT. I AM VERY DISAPPOINTED THAT I WAS NOT ABLE TO ORDER WHAT I WANT NOR WERE SOME OF MY GUESTS AND THESE ITEMS ARE NOT CHEAP. YOU WOULD THINK THAT AROUND THE HOLIDAYS, THE COMPANY WOULD STOCK UP ON MERCHANDISE SINCE MAY PEOPLE HAVE DEMONSTRATION PARTIES AROUND THIS TIME TO BUY GIFTS FOR OTHERS WITHOUT THE HUGE EXPENSE.Desired Settlement: I WOULD LIKE THE ITEM THAT I REQUESTED SHIPPED TO ME WHEN AVAILABLE SINCE I AM USING MY HOSTESS REWARDS TO PURCHASE THE ITEM. I DO NOT WANT TO HAVE TO SUBSTITUTE SOMETHING THAT I DONT WANT, SINCE I HOSTED THE PARTY TO GET ITEMS THAT I WANT. ITEM REQUESTED WAS THE 18 INCH SILVER TOGGLE CHAIN.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and I am requested additional clarification. If you could please email directly at [redacted] with your Party ID and order information so I may confirm your Hostess Rewards. Please also confirm the SKU # of the item you are requesting.

Thank you for your assistance while resolving this matter.

Business

Response:

Good Afternoon [redacted]:

Thank you for the additional information. Please confirm the items below for your Hostess Exclusive. Once confirmed I will be able to forward the information over to our Compliance Liaison to place your order and I will follow up with your with order information.

Thank you for your assistance and patience while I resolve this matter.

[redacted]. ###-###-####.

[redacted]

QTY – SKU #

1 – CN5023

1 – LK1001

1 – DG4022

1 – DG4023

1 – CES109

1 – TAG114

1 – TAG130

1 – CH6022

1 – DG2006

1 – CN5005

[redacted]| Compliance Coordinator

Origami Owl®

Phone ###-###-#### | Fax ###-###-####

E-mail [redacted]

Website [redacted]

Review: I have an order from 10/25/2013 that has still not been received and today is 12/2/2013. I have called this business 10 times in 4 weeks and emailed 5 times int he last 4 weeks. I have requested a refund (which still hasn't happened and a reship of the product (which still hasn't happened. When I do call there is no answer for me and they keep telling me someone will call me with answers and that has been for 5 weeks and NO PHONE CALL!!!Desired Settlement: Please reship the order # [redacted] to the location Attn: [redacted] Administrative office of the [redacted] TODAY 12/2/2013 or a FULL REFUND!!!! I want a tracking # at email [redacted] or a phone call at ###-###-####

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] and found we had a system error and the order was not shipped out. I can advise for the order to be reshipped out or I can request for a check refund. Please contact me directly at [redacted] on how you wish to proceed.

Thank you for your assistance while I resolve this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I called this company for help on an online ordering issue, because they changed their system, and I was thoroughly confused. When I called, I asked for a "walk through" of an ordering example with an existing order I had that was connected to a party of over 6 other orders. When the service rep. walked me though, she told me to finalize the order, I asked her if this would remove this said order from the party; therefore hurting the hostess' rewards in the end, and she assured me, it would not affect the hostess or her rewards. After doing what the rep. instructed me to do (even after my questioning) the order was finalized, removed from the hostess' party, and took away half of the promised rewards from her party sales. After I caught this, I called back to have this corrected by their home office. It took me 3 days of waiting over 3 hours each call to finally have my call answered, and when they heard my situation, they did nothing. I explained how this was the companies fault, and nothing I had caused, and they said they would do nothing to correct it, and that I just needed to tell the hostess they were sorry. I asked about the company sending a reimbursement check to the hostess for her promised rewards, and they laughed. I also asked if the company would be willing to call and apologize and also explain their mistake to the hostess, and they refused. This is a bait and switch situation, they promised rewards, and then refused them in the end.Desired Settlement: I would like the company to make some form of apology to me and the hostess. I would like them the create a way in their system to override mistakes such as this and offer the ability to correct them. I want more than anything for the company to give this hostess the rewards she was promised for the amount of sales she obtained for this company!

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and have found 1 party in our old system on your Designer ID is from 09/21/13 - Jewelery Bar #[redacted] which was opened on 09/21/13 and closed by you on 09/30/13. Our system was launched on 11/01/13 and all Designers were informed to close all existing parties before our launch date. Order #[redacted]-1 was entered on 11/16 well after our launch date.

You may contact me directly at [redacted]. Please provide me with any additional information I may be unaware of. Thank you for your assistance with resolving this matter.

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Description: Jewelers - Retail, Jewelers - Wholesale, Online Retailer

Address: 450 N 54th St, Chandler, Arizona, United States, 85226

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