Origami Owl

Review: Defective product, haven't recieved paid items, was told the jewelry was Sterling silver an it is only plated. Some of my items are already turning colors ( in less then a month). Miss charged on my items. When you try an contact someone you stay on hold for an honest hour or more an sometimes never get answered. If someone answers they have no information to help with your problems. They then give another number for you to call that doesn't answer.Desired Settlement: Billing adjustment, my ordered items received, my other orders completed an adjusted for the tarnished an not real silver.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I want to sincerely apologize for your recent experience with our company. I can assure you that we are all working diligently to improve all aspects of our business.

Regarding you orders placed, we would need an order # to be able to pull this information up and see which items are missing and have those shipped out to you asap. Please contact me at [redacted] so that I may better assist you.

Again we sincerely apologize for any and all inconveniences. Hope to hear from you soon, Ill be waiting for your response.

Have a wonderful day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Origami owl has requested an order number that I do not have. I was never gave a receipt for my items or the other items that was ordered by other people. I have not received a call from Origami owl like I was told I would receive two Weeks ago. Now a month has passes that people have had there items purchased through myself having a party with [redacted] Origamis representative an nothing done about tarnished items. Remind you they have only had some of the items for a month as of 6/3/2013 an the color is gone!

I myself paid for items I should have received FREE from the sales of my party. I was told I had to use two items in the half price section an pay for those even though I had $90.00 in FREE items. I did not want anything else other than the $90.00 in free items. But I was MADE to purchase two items from the half price. Which I should have got within the $90.00. I had to then purchase items I didnt want to get to the $90.00 mark. I am requesting the money I paid back an the items that are tarnished replaced or refunded to my friends that also ordered.

Regards,

Business

Response:

Hi [redacted],

I left

you a voicemail earlier(06/05/2013). I am trying to contact you and get more information

regarding your orders. With the information provided on the Revdex.com complaint, I

could not find you in our system. Do you

happen to have the full name of the Designer you ordered from?

Although you did not receive a receipt when you placed the

order, when you received it, there is an invoice inside the box that will have

the order number. Please let me know of a better time to contact you by phone or you can contact me directly at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am a new designer with Origami Owl for maybe 2 months. During that time it has been a busy selling time with the holidays and many orders coming in.

I have received all of my products and orders on time and in great condition. On one occasion I received a wrong plate color. I emailed the "nest" and less than 24 hours I received a response saying that they would ship out the replacement right away. I have ordered well over $1,500 in the past month and only received one wrong charm. Well that is easily forgiven.

I noticed that during the black Friday and Cyber Monday deals things got hectic and items sold out, but I believe that has to do with some designers being greedy and ordering way more items than they needed so they could stock them.

I always wished that the shipping would be faster, but now that the Christmas rush is over, I am seeing my items shipping out in less than 24 hours. So I guess they just got a bit busy during the holidays.

I have never had to call the nest so I can't comment on that, however the few times I have emailed them, I get a quick and accurate response.

I am looking forward to continued great business with them.

No one is perfect and so long as they make any rare mistake right, then I am ok with that.

My oragami owl came today, on time and better than I pictured. I though im not too thrilled about the light chain it was well worth it.. Thanks

I ordered my locket just after Mother's Day at an Origami Owl party hosted by one of my husband's coworker's wives. The consultant was chipper and did a great job talking up the product. I had never heard of Origami Owl before this. I ordered a locket, chain, plate, and three charms for myself & a locket, chain and charm for my 7 yr old daughter. It took almost two weeks longer than I was told it would to arrive, but Imy consultant emailed and told me to expect a shipping delay due to a company overload (still not real sure what that meant). The complete order arrived in one box. Since then, I have bought two other lockets as gifts (from the sams consultant) and shipping has been about two weeks for each. Not shabby. I am a little concerned the chain might tarnish, but it was inexpensive and will be easy to replace if it does. My 7yr old wears her locket almoat everyday and has not had any problems with it.

Review: Ordered Mother's Day gift of locket, charms and chains on-line April 28, 2013. Paid for express shipping for 7-8 day delivery. Received gift box and presented to my mother on 5/12/13. Both chains were missing. Checked invoice again upon returning home and chains were shown as billed and shipped.

•5/12/13 - sent email to Origami Owl at [redacted]@origamiowl with Invoice number ([redacted]).

•5/13/13 - sent a follow-up email to the same address

•5/16/13 - had received no response and called [redacted] (on hold for 30 minutes). Was told a missing items report would be submitted to Corporate with a request to expedite shipping of missing items

•5/28/13 - received no communication or merchandise form the company and called [redacted] again. I was told that the missing items form had been submitted but that Corporate had not reviewed it. Told that form would be submitted again and that if I did not hear anything within a few days to call back.

•6/3/13 - received nothing from the company and called back. Was told that form along with an email that I was a dissatisfied customer would be re-submitted. Asked for a Corporate number and was given one. Called and held for 50 minutes before admitting defeat and hanging up.

•6/10/13 - after receiving nothing from the company I contacted a sales representatives who tried to assist me by contacting a designer email address. She was told by Katie Hardin that things would be handled and not to use that email address again since she wasn't a designer.

•6/11/13 - I received no contact from the company and emailed the leadership address used by the sales rep and the support address to send a complaint letter. Gave timeline and also noted that the sales rep was reprimanded for using the leadership email address but not a lot of concern shown over lack of the company's customer service.

*6/13/13 - An employee called and stated that the company was sorry for the problems I had encountered and that chains (CN5004 and CN5005) would be sent to me by Wednesday 6/19/13. Asked if there was anything else that she could do for me. I asked for a confirmation email of our phone conversation. I was told that one would be sent as soon as the call ended.

*6/15/13 - I went on vacation but had post office hold my mail. Had never received a confirmation email from the company.

*6/22/13 - Returned from vacation to no email from company and no chains delivered.

*6/22/13 - Sent another email to company and stated I wanted an immediate response or would have to contact the Revdex.com.

*6/23/13 - Discovered [redacted] Origami Owl page and sent private message stating problems and that I hoped they could help me resolve the issue.

*6/24/13 - Received response on [redacted] that I should contact support care at the number I had already called. I responded that although the reps were pleasant and filed reports, Corporate never followed though. Received no further response on [redacted] and no response to the email sent on 6/22/13.

My patience has reached it limit.Desired Settlement: I would like both chains sent by overnight delivery. I also feel that the express shipping charges should be refunded since I have tried for over a month to obtain items paid for but not received.

Business

Response:

[redacted],

We apologize for the inconvenience you have had with the order #[redacted]. We are working diligently to enhance all aspects of Origami Owl.

We have reviewed the order and found that originally the items CN5004 and CN5005 were sent out [redacted] on 06/19/13 but was sent to the designer instead. Tracking number #: [redacted]. We see that you attempted to reach out to our designer care department on the 28th and another Missing Item Form was completed. We sent out CN5004 and CN5005 via [redacted], tracking #:[redacted] that is set to arrive tomorrow.

Origami Owl also issued 25% off order totaling $26.42 refund for inconveniences to card on file.

At this time Origami Owl has resolved all issues and will consider this issue resolved.

Review: Below is the email sent to Origami Owl on June 11, 2013. I didn't receive an email back until today, June 20th. Below you will also see the response from them. When I replied to the email they sent me I receive an auto reply stating the email was not longer in service I needed to contact them from their website. After several phone calls to Origami Owl I have received nothing but the run around. I have received several none working number and after holding periods of over 15 minutes transferred to departments that claimed they didn't handle my type of issue. I contacted my representative on June 11 asking the status of my order. She claimed she sent the wrong items back and that the new items should arrive that week. When Friday, June 14 rolled around and I still had not received my purchase I called and left her a voicemail message stating I just wanted a refund. I never received a return call from her. On Monday, June 17th I contacted [redacted] again and stated I just wanted a refund I could no,longer wait for something purchased on May 10 and had already paid for. She claimed she would process the refund. When I contacted the company they had no idea of any credit I was to receive. They stated I needed to return the items. I clearly stated I had given items back to [redacted] and she was to return them to the company.

I have to express my disappointment in my past Origami Owl party. I ordered an necklace, locket and five charms on May 10, 2013. I didn't receive my order until May 31, 2013, which was entirely the wrong order. I contacted my representative on Saturday, June 1, 2013 she came to the house to pick up the order on Sunday, June 2, 2013 to have it returned. As of June 11, 2013, I still have not received my order. After some 30 days and $80.00 I still don't have my purchase. Now we are approaching Father's Day and I still have not been able to give my mother her Mother's Day gift. At this point, I really am not even interested in this gift.

Thanks for a great Mother's Day! I love having to tell my mom there is a rain check on her gift! Next time, I will take the time to do my shopping locally. I will also tell friends and family about this experience.

Thank you for your email. I apologize for the delayed response. It appears that this matter has been taken care of for you. Please allow time for Origami Owl to receive the items you have returned. At this time, it does not appear that the refund has been issued. Let me assure you that as long as you have returned the necessary items, we will be sure to issue the refund for your order # [redacted].

Thank you for your patience during this busy time. We at the Nest are working diligently to service our customers and designers as best as we can. Our unexpected, skyrocketing growth within the past couple of months has reeled in record numbers of orders for our company, nonetheless we still have our customers as the number one priority on our list. Shall you have additional questions, please feel free to contact Customer Care.

Have a great day!

[redacted].| Origami Owl Care Team

Above is the email sent to them and the one I finally received back from them on June 20. It states the matter has been taken care of. If that was the case I would have received a credit. In the next sentence it states it doesn't appear a credit has been issued. So I am not sure who they conclude the issue has been taken care of. I simply wish to receive a credit for items I paid for and never received. The merchandise I received is not what I ordered and was returned to the representative. I am also seeking shipping and handling charges.Desired Settlement: Full refund of $78.11

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligetly to improve all aspects of our company.

According to our records, your incorrect order was sent back to the Nest and the correct items were delivered on June 24th at 2:43pm (order#[redacted]). If you would still like a full refund for your order, please have the entire order returned back to the Nest. Upon receiving your order back, we will issue a refund which may take 3-5 business days to reflect on your account.

Once again I apologize for all the inconvenience. If you have any additional questions or concerns, I can be contacted at [redacted]@OrigamiOwl.com

Review: For Monther's Day my children purchased on line thru Origami Owl's website charms and a holder. One of the charms was incorrect. We've been calling since the beginning of May and were told different things in getting this order corrected. I was previously told that I needed to send back, via FedEx, the 5.00 charm that they shipped incorrectly and when they got the charm back they would send out the replacement. I will not incurr any expenses for their mistake. Today I'm now told that I must go thru the independent designer that took the order to resolve any issues and the only way to reach them is thur email and they provided me with the email address today.

I want to return this entire order but again, I'm told the independent designer is the only one that can handle this return. I'm afraid that if I send this back my children will not get their refund.Desired Settlement: I want to return the entire order and have my son's credit card refunded. I want them to send me a prepaid return label.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

We have emailed you a return shipping label to that you may return the order back to the Nest. Upon receiving your entire order back, we will issue a refund.

Once again, we sincerely apologize for all the inconvenience. Please let me know if you have any additional questions or concerns. I can be contacted at [redacted]@OrigamiOwl.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On the final call a representative gave us the designers email and prior to me filing the complaint I emailed the designer. As soon as I hit the send button on this complaint the designer called me back. She had no knowledge of my issues. Within a day she met me and refunded me the money. Had the representative from Origami Owl had told me we needed to go thru the designer and given me her email address the first time we called back in the beginning of May, this would have been resolved before mothers day and I would have my gift. Instead because of poor customer service and fustration the gift was returned and the designer, who promptly corrected the issue, lost on commission.

Also, one of my complaints was that I would receive an email from a representative. Never received this mail. This complaint states that an email was sent with a label to return the items. I never revecied this emial.

Again, thanks to the designer and NOT Origami Owl this was made right, unfortunately, there are two losers here, the designer who lost the commission and myself.

Regards,

Review: I RECEIVED THE DESIGNER PRODUCT AND I WAS DISSATISFIED WITH IT. 2 GLASS CONTAINERS WERE BROKEN IN THE BOX. I AM NOT SURE IF I HAD RECEIVED EVERYTHING BECAUSE IT WAS DISORGANIZED. I CALLED AND REPORTED THAT THERE WERE 2 BROKEN GLASSES AND I WAS INFORMED TO THROW THEM AWAY. I WAS NEVER SENT MORE. I CALLED BACK AFTER THING ABOUT IT AND I TOLD THEM THAT I DIDN'T WANT TO GO FURTHER AND WANTED TO RETURN THE ITEMS. I TOLD THEM ABOUT THE 2 BROKEN GLASSES AGAIN AND THEY SAID NO PROBLEM I CAN RETURN IT. THEY SENT ME A LABEL, I DROPPED THE DESIGNER PACKAGE OFF IN COMPLETE FASHION AS I RECEIVED IT AND IT SHIPPED OUT. I WAS CONTACTED THAT THERE WERE SEVERAL MISSING ITEMS AND I DID NOT QUALIFY FOR MY MONEY BACK. I ASKED FOR INFORMATION ABOUT THE BOX, ASKING WAS IT BROKEN OR DAMAGED SO THAT I COULD FILE A CLAIM WITH [redacted]. THE CSR STATED THAT SHE WAS ESCALATING THE ISSUE TO BE INVESTIGATED AND A MONTH WENT BY I HEARD NOTHING. I LATER CALLED ASKING WHAT WAS GOING ON AND WAS NOTIFIED THE BOX WAS SHIPPED BACK TO ME INCOMPLETE OF THE WAY I SENT IT. I HAVE NOT BEEN GIVEN A TRACKING NUMBER AS I REQUESTED SO THAT I COULD FILE A CLAIM WITH [redacted] AND THE BOX HAS BEEN THROWN AWAY. I ALSO ASKED WHAT WAS THE WEIGHT WHEN IT ORIGINALLY SHIPPED AND SENT BACK AND THEY STATED THAT IT WAS 12# BOTH WHEN ITITALLY SHIPPING AND WHEN RECEIVED BY ORIGAMI OWL AND SENT BACK TO ME. I HAVE TRIED TO RESOLVE THIS MATTER WITH THEM IN REGARDS TO GETTING MY MONEY BACK WITH NOT ANY LUCK. NOW THEY ARE SENDING THE PRODUCT BACK WITH MISSING ITEMS AND WILL NOT HELP ME. I HAVE EXPLAINED TO THEM THAT THE REASON THE KILLOGRAMS ARE OFF IS BECAUSE OF THE BROKEN GLASSES THAT THEY SENT TO ME BROKEN. THEY ATILL WILL NOT HELP ME OUT. I FEEL CHEATED BECAUSE I COULD HAVE SOLD THE ITEMS AND TRIED TO GET SOME OF MY MONEY BACK BUT NOW I CANNOT GET MONEY BACK THROUGH ORIGAMI OWL OR [redacted]. CAN SOMEONE HELP ME PLEASE?Desired Settlement: I WOULD LIKE MY MONEY BACK OR RECEIVE BACK THE ITEMS THAT THEY ARE SAY ARE MISSING. PERFERABLY MY MONEY BACK BECAUSE I WILL NEVER BE ABLE TO SELL IT SINCE I AM NOT A DESIGNER ANY LONGER.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and was able to locate your [redacted] Return Tracking # for your kit [redacted] which confirms the package was delivered to Houston, TX on 3/26/15 at 10:53am. As our Returns Department advised the package was missing items from the kit and was returned back to you as partial kits are considered as non-refundable items. As we did not receive the missing items from your kit, we will be unable to return the items back to you. Please advise on how you wish for us to proceed with this concern. Thank you for your assistance and patience while we address this matter.Have a blessed day![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by Origima Owl that the box that was sent out 12# when it initially shipped and 12# when it was returned by myself back to Origima Owl. I asked for the tracking number for when it shipped initially and when I sent it back to you, not the tracking number for you returning the box back to me. I also want to inform you that I have received the box back from you. It is incomplete with several items missing out of the box. It is a lot of charms and pieces to the necklaces missing as well. The glasses bowls are completely destroyed as well. Leaving me with even less than when I initially made my initial purchase with you. The box that I initially received was 1 box with the complete product inside and that box was placed inside of another box for security. When I sent the box back to Origima Owl, I sent it back packaged the same way. Upon it's final return to me, I received the box back but it was a shipping sticker on top of the jewelry box and the jewelry box wasn't placed inside of another box for protection for the items. I think that this must be the way it was when it made it to you and if this is the case then I should have had the opportunity to file a claim with [redacted], but now I cannot because you guys do not have the original box nor do you have pictures. I was told that a dispute would be done, but no it was never done. It is not fair to me to have to take a huge loss or even a more huge loss sending back the items only to receive less back. It is fraud and unfair. I would like to get a complete refund please. I cannot even piece anything together to sell bacuse it is all missing parts. Please give me back my money.Regards,[redacted]

Business

Response:

Good Afternoon [redacted]:I do apologize for our delay in response as the original request accidentally got misplaced into one of our completed folders. I have reviewed the second response provided and I am requesting additional clarification. Due to the company wide system transfer, we are unable to confirm the original Return Tracking number provided for your return of inventory. We are requesting clarification as to the reasoning for filing a claim with [redacted] as all items that were received by Origami Owl were returned directly back to you. We appreciate your clarification regarding this concern.Have a blessed day!

OrigamiOwl Business

I need help as a lead designer I cannot speak to anyone. I am calling everyday holding on for More than two hours or more. My cell phone minutes are being used And who will pay for My Bill. I'm so didisappointed by this companys integrity and reliability. I have placed an order one month ago. Due to errors I have still to receive my guest orders . origami was paid so what does it matter to them. My business has been damaged by the customer service and my clients will never order again. In 3 weeks of calling I spoke with a supervisor who said we are here to help.

Review: I have purchased several pieces of Origami Owl and I like the product. Unfortunately I have had nothing but issues with the product breaking. I tried calling customer service and was told there is nothing they can do. I have already exchange done broken piece for another piece and that one broke as well. Bottom line is I have jewelry that I cannot use due to the broken pieces and no one will help me. All of these pieces are under 9 months old.Desired Settlement: I would like the company to replace the broken pieces and back their product. They need to know that word of mouth spreads fast negatively.

Business

Response:

Good Morning [redacted],

Your complaint pertaining to the issues you are experiencing with defective product was sent to my attention for review. I tried to search our records for the items you purchased along with any issues reported to our Designer Care team, but have not been able to locate anything yet. While I do not know the circumstance surrounding the items (i.e., if they were damaged when you received them, or if the damage occurred after wearing them), I would like to point out that all of our jewelry is put together by skilled artisans who hand paint and place crystals one by one on each piece.

As with all products of said nature, there will be times when crystals fall out, or other small defects occur after inspection. This being said, I did want to reach out to you in order to receive some further insight so we can work together and resolve this unfortunate circumstance.

Can you kindly send me the following information:

1. Name of Designer you made the purchase from

2. When the item(s) were purchased

3. List of items that are defective

4. When you called our Designer Care

5. Proof of payment

Once I receive this information, I will be able to work on rectifying this issue as expediently as possible.

Thank you,

Review: Origami Owl and its representatives failed to respond to polite requests on multiple occasions concerning a return I wished to make. I am seeking a refund but have not received even an automated reply about my inquiries.Desired Settlement: All I desire is an [redacted] number so I may send their merchandise back to them and receive my money back, nothing more.

Business

Response:

Good Afternoon [redacted],

Your complaint was forwarded to my attention for review. I do not see any records in our system pertaining to a request for an [redacted]. I did however note that you called well within the timeframe stipulated by our refund policy. I am going to request that our Designer Care team send you the [redacted] shipping label you requested. It will be emailed to [redacted]

I do not know where the communication breakdown occurred, but assure you that we will follow up to ensure that this issue is resolved as quickly as possible.

Should you need any additional assistance, please don't hesitate to reach out to me.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I tried to immediately cancel an order after placing it (because the ordering process would not allow me the opportunity to credit the order to the right person) and the customer service rep would not allow me to do so. She advised that I would have to wait for them to send the order out and then return the order. This business is not customer focused in any sense of the word.

I ordered a necklace which included a silver chain, locket and a number or charms and embellishments costing just over one hundred dollars. I received my order about 2 weeks later and was impressed with the packaging and the items I received. However one item I order was not in my package. I emailed customer service and after a week heard from them saying they would "check my order" and get back to me. They never did even after repeated emails to me. And I have never been reimbursed for the item they omitted. That has been over a month now. I would not recommend them to anyone.

Review: The problem started with my first jewelry charm party. I was quite upset after my party to discover the orders that were placed (complete with customers credit card information) were missing. I immediately sent my "mentor" [redacted] a text message stating the orders were missing and I was upset to say the least. She messaged me back saying she had them and thought I had seen her take them. I have witnesses that saw me put the orders in my briefcase. I never saw her take them. At this point I had no idea WHY she would take them and not say anything. Allegedly, it was my business (I bought the starter kit AND additional supplies for it to be MY business, I spent time and money designing, printing and distributing invitations, I secured the location for the event)and no way would I have given my profits away. My customers were VERY upset and cancelled their orders.I have no idea how or why [redacted] wound up with my orders. Any feeling of trust was gone. I called Origami Owl several times asking for help with my problem to no avail. Finally, someone in customer service explained that I would have to write a detailed e-mail to the compliance department which I did. At that time I said that I requested a new mentor. The compliance department completely ignored me and absolutely has not respond to e-mails or telephone calls. I feel Origami Owl took my money and has ignored my many requests for help both by phone and by e-mail in hopes that I will disappear.Desired Settlement: After trying so many and numerous times requesting help and resolution the only settlement that would be acceptable to me at this time is for Origami Owl to send me Return Authorizations - for order number 2044629 - the unused starter kit and original packaging AND shipping box, as well as a return authorization for order number 2465476 which was purchased to supplement my starter kit. I would like the Return Authorizations and a prompt refund upon receiving the merchandise back.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and unfortunately this issue is outside of our jurisdiction. You will need to contact your local authorities and file a Police report. We have also been advised by our Compliance Department you are requesting to cancel your Designer ID.

Please advise on how you wish to proceed.

Business

Response:

Good Morning [redacted]

We have requested a prepaid shipping label be sent to your email hello_[redacted] within 24-48 hours. Once received please print out information and email [email protected] once kit and order has been returned to sender so we may track your package. Once kit and order has been returned we will be able to request a refund to card on file minus 10% restocking fee.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a locket in mid-April from a jewelry bar from a consultant and never received the product (About $72 plus shipping) In addiction, my friend bought me charms as a gift (totaling $15) and I never received those and never saw the money. The consultant failed to reply to correspondence. After contacting the company, I was greeted by rude agents who even cut me off while I was explaining my need for a refund. I was never provided with an order number until very late in the game, and was told that the lack of order number was the cause for delay on filing my request. I have made many calls and feel like I am spinning my tires to just try and get my money back. This was a Mother's Day gift from my husband who was deployed at the time. I have even shed tears over a stupid necklace which was a gift I never received.Desired Settlement: I want my money back and I want my necklace. Realistically, I know that that is a stretch, but at the very least I want compensation for the time, money and heartache spent over this gift.

Business

Response:

[redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the experiences with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint for order #[redacted] (FedEx Tracking number: [redacted]) was shipped and delivered to the address provided by consumer on 05/08/13 at 4:39pm. Please contact me directly at [redacted] with any additional information we are unaware of. Thank you for your assistance.

I got my first Origami Owl locket today it arrived very fast I ordered it 2/21/2014 and got it 2/27/2014. I am very pleased with it so far and will prob order another one in the near future.

Review: I ordered three sets of necklaces in late April as Mother's Day gifts. Below are various issues that arose over the following weeks in May:

1) While I did receive the products in time for the holiday, there was no communication regarding tracking numbers or when to expect delivery.

2) One of the charms I ordered was not included in the delivery.

3) I then decided I was no longer interested in giving these necklaces as gifts, as they looked and felt cheaper and of lower quality than expected. I promptly re-packed the necklaces and sent back to the company, as their return policy clearly states: "You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days." According to the [redacted] delivery confirmation I requested, the package was delivered at 9:42 am on May 13. I contacted customer service via Facebook and was told refunds were taking up to 30 days to complete.

4) It has now been over a month, and I have yet to see my money refunded.Desired Settlement: I expect to receive a full refund of $181.85 back to my [redacted]. Given the poor customer service and unwillingness of the company to honor its own policies, I want my entire order refunded and will not accept any deduction for a re-stocking fee. I have photo documentation of the package I returned -- it was packed impeccably and almost exactly the way it was received.

Business

Response:

[redacted],

We do apologize for the issues that you have had regarding the order #[redacted]. We have processed a refund to be charged back to the card on file. Please allow 5-7 business days for the post to reflect back to your account.

Again we thank you for your patience on this issue and will consider this issue resolved.

Review: I received my necklace ordered and the chain twist and turns and kinks up and the necklace does not lay right. I do not want the necklace and proceeded to submit a return request. All I receive back is a number confirmation and no details to the return. After trying to call over 3 times to find out about returns and waiting 30 minutes on hold before hanging up I finally get someone who then proceeds to tell me all these processes and time period for each part of the return. In short it will take a MONTH to receive a refund! I have not received a fed ex return shipping label yet as promised and I know I won't be able to reach anyone along this whole process. Extremely unhappy and wish I never ordered from them. I have no confidence that the return will work smoothly and I have no contact to reach since they don't answer their customer service line. Once you get someone they say they can't help you and you have to wait on each step and each department when they get to YOUR request. I spent nearly 100 dollars for a necklace I do not like and now will take over a month for my money back and likely many frustrations along the way getting it actually returned and money back.Desired Settlement: Full refund in a TIMELY MANNER! Awaiting return shipping label and confirmation money will be returned to my account.

Business

Response:

Dear Revdex.com,I reached out to Ms. [redacted] on 12/29/2015 explaining the process and asked her to check her Junk Mail for the Return Merchandise Authorization. I have yet to receive a response. However, I did notice that tracking shows the returned merchandise is on its way. I've informed our Returns Dept. to keep an eye for it. Our Return processing time at the moment is under 24 hours, so the refund will be processed as soon as it arrives here. Should there be any further questions, please contact me. Thank you.Sincerely,Robert A[redacted]

Consumer

Response:

Fed ex label has been received. The return shipping process has been long but it is due to arrive to them on January 8th end of business day. I will await my refund once the package arrives. Hopefully it does happen within 24 hours as I was originally told over a month for the refund process. I will be following up with the agent as soon as I see the package delivery confirmation as I sent it out quickly once label was received.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order online with Origami Owl on 3-5-15. I had entered all of my information including my credit card information and when I hit submit the screen froze and would not give me a confirmation code or acknowledge that the order had been placed. My biggest concern is that my credit card information is now in their system and I have no idea what will become of it. I have tried on an almost daily basis to call and to email Origami Owl with my complaints and concerns with no success in hearing from them. This is terrible customer service since I have been trying to reach them since 3-5-15 and today is 4-8-15.. I have left my name and phone number with my emails and have been on hold for hours waiting for someone to answer my call. These are inscribed items so I can't just go to a store and purchase them and since what I am ordering is something for my Origami locket it has to fit into that locket and other brands don't always work. PLUS they have my credit card information, name, address and that concerns me greatlyDesired Settlement: All I want is the items that I placed an order for to be delivered to me, inscribed as I want. Since it has been over 30 days free shipping would be nice as well but I just want to know that my credit card and all other forms of information are safe AND I want the items that I ordered!

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] as I am unable to locate your order in our system. If you were charged for the items, can you please also provide me with a screen shot of the charge so I may assist you further. Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl® CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I am suppose to be a designer for this company and have tried to contact them by email 3 times with no response. And I have called 8 times in the last week with being on hold for over an hour on 3 occasions, with still no answer. And more than 30 minutes on all other occasions with no answer. Just a hang up. I am very disappointed in this company. I can't believe they don't even want to answer the phone for one of their own designers. Insulting!!