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Origami Owl

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Reviews Origami Owl

Origami Owl Reviews (670)

I purchased a living locket with charms on March 16, 2013 at a party. I received the necklace a few weeks later (April 2013) and wore the necklace a total of 3 times. After each time wearing the necklace, I placed it in my closed jewelry box. After the third time wearing the necklace, the metal starting tarnishing and soon the entire necklace was tarnished including the charms. I tried polishing it with a jewelry cloth, as per the instructions of the consultant who sold me the necklace. That didn't work. I then asked her if I could get a replacement and she instructed me that there was nothing she could do for me.

Next, I proceeded to email Orgimai Owl. I received no response.

Next, I called customer service at Origami Owl multiple times(between October through December) while waiting on hold for more then 20 minutes before finally hanging up.

On about the 4th or 5th attempt, I received a customer service rep (December 2013) who claims they never received an email from me because they changed their software system and they have no old information accessible to them. (What company in their right mind does that?) She then gave me some ridiculous reason that the mothers day rush backed up their production. I have read that excuse was given to other customers as well. I asked her what she could do for me since the necklace was so new and already tarnished. She said there was nothing she could do for me because it was past the 90 warranty period. I explained to her that I have attempted to call your company multiple times within the past 3-4 months and have gotten nowhere.

Next, I asked to speak to her manager. She took my number and said he would call me back within the next day.."he was busy". It is now 1 month later and I have still heard nothing from your 'manager'. I didn't even get a sorry we apologize for the defected product.

I have never experienced such horrible customer service from a company before in my life. I will never purchase anything again from this company because of this reason alone. I think the product is really cool and I really enjoyed it for the 3 times I wore it. However, I now can't say one good thing about it.

I don't want my money back, I would just like a replacement necklace. I spent a lot of money on this necklace ($97), at least make it good quality product. I have my receipt if it is needed. Please contact me back with a resolution to my issue. Thank you for your time and attention to my issue.

Review: I have several issues with this company.

1. The shipping took longer than quoted and did not receive all items.

getting the missing items was a hassle and took several more days.

2. Customer service has been unfriendly and not helpful in resolving issues.

3. Have been trying to return items for a REFUND for several weeks. Again the customer service has been unresponsive and unhelpful.

4. I have been told my refund will be issued to the designer and I am supposed to trust this person to refund MY money to ME.

5. Every representative has given different and conflicting information.

6. Several people I had at my "jewlery bar" that made purchases also had problems with the shipping and not receiving all items that were paid for.

7. The quality and craftmanship of the product is very poor and not what is was represented to be.Desired Settlement: I would like to return the items I am unhappy with and receive a refund issued to me.

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and found our Designer Care team requested and sent a prepaid shipping label to [redacted] on 05/02/14 with [redacted] tracking #[redacted]. You may send both orders with this label. Upon viewing the status of this tracking number we found it is still in the initiated state, please see attached screen shot. Please attach the label to your package and return to Origami Owl so we may assist you with your refund. If you are still having issues with viewing this label please advise so I may request another be sent to you. Once your items have been returned to sender please contact me directly at [redacted] so I may track your package. Once received our Returns Department will process and issue you your refund. Please allow 7-10 days for processing time. Once processed please allow 3-5 business days for the post to reflect back to your card. I will follow up with you in 2 business days with any updates I receive.

We look forward to assisting you in resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This matter has yet to be resolved, the company promised switch action, but they have had the returned items for 2 weeks and are refusing to issue a refund, please advise on what my next course of action should be.

Thank you,

Business

Response:

Please review the attached messages to customer [redacted]. I have continually remained in contact with this customer. I sent her a follow up email on Friday and again before this email with a quick update. Per our Policies and Procedures we must receive her return back to Origami Owl before we are able to assist with processing a refund for her order. Currently [redacted] tracking #[redacted] show it is still in transit. Once I have been able to confirm with our Returns Department her order has been received and processed I will be able to request a refund.

Please let me know if there is any further information you may need regarding this matter.

[redacted]| Compliance Coordinator

Review: I have been in contact with origami owl since May 2013 about being reimbursed for broken products. The products broke in less than two weeks after receiving them. They tell me every day that someone will contact me, but no one has since December 20, 2013. I was also told that I would receive a check after January 1, 2014, but I have not. I call everyday and am always told that they are working on it. I don't believe that it should take a year to be reimbursed. Sales person: [redacted]Desired Settlement: Reimbursed for broken products.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and found our Compliance Liaison has requested a Payment Voucher so we may issue you a check refund on 03/24/14. Please see attached scan of request. Please allow 7-10 days for process from our Finance team plus shipping time sent [redacted]. Please contact me directly at [redacted]@OrigamiOwl.com with any additional questions you may have. I will also follow up within one week to confirm check has been issued.

Thank you for your patience while we resolve this matter.

Consumer

Response:

If I don't hear anything from origami owl by next week, I will let you know that they are continuing to drag this out.

Thanks,

Review: I ordered a product and it was defective. The gemstone was missing. I have been trying to get a replacement for weeks and I get the run around from customer service. I sit on hold when I call for hours at a time. My e-mails are sent back saying there was a server error. When I do get someone they promise to send me a return form then they never do. Then say I can't return the product I have to pay shipping that's why they never sent me a return form. It's a different excuse and no one ever resolves the issue.Desired Settlement: I want what I paid for. I want the company to make me a satisfied customer. They don't seem to care if I'm happy with the product at all.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order #[redacted] and requested a prepaid shipping label sent to our email [redacted]. Please allow 24-48 hours to received this request. Once received please email directly at [redacted] so I may track your return. Once received I will be able to request to place a new order for your replacement and follow up with you via email with updated order information.

Please contact me directly if you have any further questions or concerns. Thank you for your assistance and patience while resolving this matter.

Review: On Thursday November 21st, I ordered a necklace from the Origami Owl website. Order [redacted]. Within minutes of ordering my necklace, I noticed that I had ordered one of the items incorrectly. I called their customer service line immediately, and asked to update my order. I was told once the order was placed, that they were not able to make any changes to it. I asked if I could cancel my order and resubmit a new one, and I was told that I could. I was informed that I would receive a cancellation email in 24-48 hours, and a refund within 5-7 business days.

Sunday November 24th, I received an automated email stating that my order had shipped. I once again called customer service back, and asked that they please not ship the order. I was told that they were going to go pull the order out of shipping and receiving, and that I would receive a cancellation email that day, and again a refund within 5-7 business days. I was given an escalation number of [redacted].

Wednesday November 26th, my order was received. I AGAIN called customer service and asked to coordinate my order being returned, and my refund being processed. I was told at that time the reason I hadn't received responses previously was that they "weren't able to do what I was requesting." But now that they could, I would get a prompt response......in 24-48 hours. I was to receive a "return form" in order to return my order, and that my refund would then be processed. This time, I was given an escalation reference number of [redacted]. To date, I still have note heard anything.

Every time I have to call customer service, there is a minimum of a 15 minute wait. I'm currently on hold again as I submit this complaint, and have been waiting 45 minutes. I am requesting whatever "return form" necessary be sent to me so that I can send back the product, and that I receive a refund in the full amount $218.64.

Business

Response:

Good Morning [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint and requested a prepaid shipping label (Tracking #:[redacted]) sent to [redacted]. Please advise if you did not receive this label. Please email me directly at [redacted] when you have placed the items back in the mail so I may track your return. Once we have received and processed the return I will be able to request a check refund to be shipped to the address of your choice.

Please contact me directly with any further questions or concerns. Thank you for your assistance resolving this matter.

Review: I placed an order with OO online on 4/26/13 and received an order number to my email address. I paid extra to have the order shipped and delivered prior to Mother's Day. The order never shipped. I followed up on 5/13 and was told the order was waiting to process. When I explained that this was for Mother's Day and that I would like to cancel the order I was told someone who call me that day to discuss/process. I have never received a call. I have sent multiple email messages per there web page suggestion and I have called multiple times. The order total was taken from my banking account on 4/29/13 yet I have never received the credit for the same amount. Each time I have called it has been a big production about getting the information to home office/ corporate office.

Contact made via phone on 5/13. 5/16, 5/20, 5/29 and 6/7.Desired Settlement: I expect a full refund. A call or letter would be appropriate. I have wasted so much time holding to have this issue addressed .

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are diligently working to improve all aspects of our business.

According to our records, your order# [redacted] has been cancelled is is awaiting the refund process for $90.90. I will email the accoutning Dept. to have you refund rushed. Once they process it, please allow 3-5 business days for this transaction to be seen in your bank statement.

Once again I deeply apologize for the inconvenience. If you have any additional questions or concerns, I can be contacted at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Order was placed for a locket from a home party on April 26, 2013. Shipping was promised in 3-5 days of packing, plus an additional 7-10 days for the actual shipping via [redacted].

No contact from the corporate organization. When I contacted the "designer" or the independent consultant she helped me find that my product had not shipped. After repeated calls, emails and more calls we were able to determine that the product was delayed. It shipped on 5/21, more than a week after I requested cancellation and a full refund since the product was promised for Mother's Day.

I was told that a refund for shipping ($4.99) was issued on 5/15. It has not been credited to my account.

I have been on hold for as long as 1.5 hours. I was told that the estimated wait time for speaking to a person on their "designer care team" was 5 hours. The office was closed for two business days surrounding a holiday to "catch up and reduce wait times."

A shipping label was issued and the product was shipped back (receipt of shipment was retained). It was delivered to the company on Tuesday, May 28. There has been no communication and when I called Customer Care today there was no estimate for the time required for the refund to be issued. The company would

I have been on hold for 35 minutes now with designer care with no sign of anyone answering.

I want a complete refund issued. It was no problem for your company to charge me the day my product was ordered, it should be no problem to refund my complete charge as quickly.Desired Settlement: I would like to be refunded the full amount of $59.55

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our records on 06/04/2013 your order #[redacted] was received with 3 items [redacted]. Unfortunately since we did not receive the complete order in return, we will only refund for the items that were sent in, plus the $4.95 for shipping that still has not been issued to you. You refund amount for all 3 items and shipping is $43.80.

Please allow 2-3 business days for this transaction to be seen in your bank statement.

If you have any additional questions or concerns, I can be contacted at [redacted]

Review: I placed an order for a number of charms, necklaces and chains from Origami Owl on April 29, 2013. I was told that I would have the product that I ordered by Mother's Day. I received a package on May 10, 2013, however 2 charms and a chain were missing from my order. Upon opening the package and seeing that the products were missing, I immediately notified Origami Owl through the rep that I ordered the product from. I completed whatever forms they requested and sent them back documenting exactly what was missing from my order. I did not hear back from her for a week. I then sent another email to check in on my order. I was told that she waited on hold for 3 hours with designer care and they were estimating that, although in stock, I would not receive my missing charms or chain for 2-3 more weeks. This was on May 21, 2013 (9 days after Mother's Day, when my product was supposed to be delivered, with an estimate 2-3 weeks beyond that). I called the customer cr on the Origami Owl website and was told that they could not help me and I would have to contact my rep or design care. When calling design care, the recording says that if you are a customer you should call the number listed on the website (which I originally called and was told they could do nothing for me). It is now May 30, 2013, and I have not received the completion of my order nor can I get someone to talk with me on the phone.Desired Settlement: I want my product overnight delivered to me so I can give a complete gift to the recipients. This is totally unacceptable to have to wait this long for an in stock item that was missing from my order to be sent to me. Additionally, I want the money I paid for shipping refunded and I want some sort of compensation for the aggravation and my time. This is a great product, but I will never order from this company again, nor recommend it because of the completely poor customer service and product delivery that I have had.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for you recent experience with us. I can assure you we are all working diligently to improve all aspects of our business.

According to our records, on 05/21/13 we received a call to inform us of the missing items ([redacted]) for order #[redacted]. A missing items form was filled out by one of our Designer Care representatives. (Item [redacted] was on back order)

On 05/25/2013, missing item [redacted] was sent out and according to [redacted] (tracking #[redacted])was delivered on 05/29/2019 at 10:25am (The day before you filed this Revdex.com comaplaint)

That same day, this same missing item [redacted] was sent out [redacted] again (tracking #[redacted]). As per [redacted], this was delivered on 05/30/2013 at 9:07am (The day you filed this Revdex.com complaint).

Then on 05/30/2013, Back ordered item [redacted] was sent out [redacted] (tracking #[redacted]). According to [redacted], this delivery is currently in transit.

I am issuing a full shipping refund and 10% off your entire order in the amount of $18.51 for all the inconveniences which this has caused. Please allow 2-3 business days for this transaction to be seen on your bank statment (Usually depends on the bank)

If you have any additional questions or concern, please contact me at [redacted]

Review: I purchased a bracelet from Origami Owl on Dec 14, 2013. I received the item on Dec 24, 2013. Within the first month of wearing the bracelet (probably a total of 3-4 times), I noticed that one of the birthstone charms had chipped and the color of the pearl changed from white to grey. About two months ago I was wearing the bracelet, and the clasp broke and the bracelet fell off. I wore this bracelet probably a total of 10 times within 5 months. The bracelet was defective and of poor quality. I contacted the company and I was told that the refund policy was three months, so there is nothing they can do to help me.Desired Settlement: I feel that the product was poorly made, and the clasp should not have broke after only 10 times of wearing (in the first 5 months of ownership!!) Also, the birthstones in the bracelet locket should not have chipped within the first month, and the pearl in the locket should not have changed color. The company should honor their product and offer a replacement, especially considering that it was barely out of warranty.

Business

Response:

Good Afternoon [redacted],

Your complaint pertaining to a defective bracelet was sent to my attention for review. First and foremost, we are sorry to read about the issues you had with your bracelet, especially as it appears that there was some damage noticed within the first month of wearing the bracelet. As I am sure you can appreciate, all companies have a detailed return policy which covers not only refunds, but replacements for defective product. Origami Owl's policy is 90-days for defective jewelry and if you would have called us with the issue associated with the discoloration of the pearl and birthstone chip, we would have been able to replace them for you. Of course, this does not cover the clasp which broke a couple of months later.

This being said, I have asked our Designer Care management team to have someone contact you for further information so we can see if we can assist you.

Please don't hesitate to reach out to me should you have any questions, or require further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went to an origami demonstration in November 2013 and purchased a bracelet. We were told that a significant part of the bracelet was on back order but we would get it for Christmas . Christmas came and went and no part. I started calling origami in January and was told by customer service this was NOT on backorder and sent me the part. I wore it one day and it broke. I called them again, explained what happened. They sent me a label and I returned it. I called to follow up and they confirmed they received it but would take a little time to process. Two weeks later I received the BROKEN bracelet back and they refused me a refund due to exceeding the 30 day return policy. I explained the circumstances and asked for a supervisor. She said she would follow up with the finance dept with a request for the refund. A few weeks later when I still hadn't heard from them I called AGAIN. THIS MAKES AT LEAST 8 times calling. I asked for a supervisor again and was told the refund was denied. I demanded to speak to the finance director and they refused but took my number and said he would get back to me within 24 hours. That was 5 days ago. So no refund and a broken bracelet.Desired Settlement: I just want a refund of $43.60. The last case number is [redacted] for your reference.

Business

Response:

Good Afternoon [redacted],

I wanted to reach out to you on the Revdex.com complaint you lodged pertaining to the unfortunate experience you had with the purchase and replacement of the bracelet you purchased. I forwarded the document to our Designer Care management team and was thrilled to hear that they not only called you, but also requested that a payment voucher be issued today. We have been working hard to ensure that the process for refund and replacement approval is streamlined and results in an efficacious resolution.

If you have any questions or require further assistance, please don’t hesitate to contact us.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I went to one of their jewelry parties and was impressed with the product. I ordered a necklace for my mother in New Mexico and my mother-in-law in Phoenix. I was told that if we submitted our orders by that Sunday night, we would have guaranteed delivery by Mother's Day 2013.

Here it is October 8 2013, I still do not have a compete order for my mother-i-law or myself. My daughter also purchases a necklace for me. I have called my representative no repsonse, I have called and e-amiled the company not response. I was only told I could not longer get a refund because it was past the 30 days for returns. I told them I've yet to get this product so how can it be 30 days? HORRIBLE CUSTOMER SERVICE, THEY TAKE YOUR MONEY AND RUN!!!

Review: I purchased a locket from Origami Owl in May 2013 for Christmas...It is now January 14, and her locket is already broke after wearing it 3 times. I contacted Origami Owl customer service and they advised me since I bought the product in May and it was past the 90 day return window there was nothing they could do for me. Their solution was for me to purchase another product and they would cover my shipping. Thats not a solution! A company that is expected to make 250 million dollars this year, and they wont replace a defective 24 dollar locket! Terrible company...will bash them to anyone I know for the rest of my life, will never make another purchase through them.Desired Settlement: I simply want a replacement locket so my daughter can enjoy her Christmas gift, but I will not purchase another one.

Business

Response:

Good Morning [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint and found order #[redacted] was ordered on 05/24/13. Upon receiving your purchase you received detailed description of our 90 day return policy. Due to your purchase being outside of our return time frame we will not be able to replace the item. As advised by our Customer Care team we can adjust your shipping charges if you would like to purchase a replacement item. Please advise on how you wish to proceed.

Review: I had a party for this company through [redacted] (designer). It has been 3 months and products that were paid for 3 MONTHS ago still haven't been delivered to people that ordered. She comes up with excuse after excuse. I called and spoke with [redacted] at Oragami Owl who gave her word that she would work with [redacted] and resolve the issue. That was over a month ago and still nothing. I have 3 people still missing items, plus myself. AND a broken locket that still hasn't been replaced.Desired Settlement: I want the items that are missing for my guests to be sent to them, and I want my broken locket to be replaced as promised, and the items that are still missing to be sent to me.

Business

Response:

Hi Lindsey,

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you that we are all working diligently to improve all aspects of our business.

Please contact me at [redacted] so that I may better assist you with this matter. I would need order numbers so that could fill out a Missing Items Form for you and your guests. I am also attaching a Replacement for to this e-mail. Please fill it out completely and mail it to the Nest along with the broken locket in a padded envelope to avoid further damage.

Hope to hear from you soon, I'll be waiting for your response

Have a wonderfully blessed day!

Compliance Coordinator

Consumer

Response:

I have been in contact with someone from Oragami Owl, who have asked [redacted] to fix the issue, it hasn't been fixed at this time. I will keep you updated.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had been talking with [redacted], but she had said she would get with [redacted] and [redacted] and I haven't heard anything. However, there is a senior director that called me this morning (because I had told my new OO rep about this situation). I know [redacted] has called people but there are a few still missing items.

Review: I returned a product. They received it on may 17 I have USPS confirmation. they processed the order on 5/25 and said it would take 5-10 business days. When calling and calling they keep giving be a different reason why they have not processed the refund. Just today they said my credit card was expired and now they have to issue me a check. And they are not sure when this will be processed. All I want is my 60.84 back. They charged my account with 5 min when I ordered it. My order number 651367 Also have contacted them via facebook and many time phone and trying to contact main office. They will never put a supervisor on the phone.Desired Settlement: get my money back asap

Business

Response:

Hi [redacted],

As stated in you Revdex.com complaint # [redacted], we have received your order back and upon issuing a refund to your credit card, we noticed that it had expired, Check #[redacted] in the amount of $60.84 was mailed out on 06/25/2013.

If you have any additional questions or concerns, please contact me at [redacted]

Review: I hosted a Oragami Owl Jewelry Party back in April and my order for products was placed on April 30, 2013 with 3-5 day express shipping. We are still missing large section of my order and I paid extra to have it by mother's Day. Not one of my orders came on time for Mother's Day and everyone had to go out and purchase new gifts. Over $100 in product has not even shipped. I have e-mail and called everyday for the past week(and several times prior) and not one person has bothered to respond. As far as I am concerned this is theft. I paid extra for express shipping did not receive and I still do not have the product I paid for.Desired Settlement: I would like my product I paid for, a refund for lack of service and not receiving the product when promissed. I would also like to receive the May hostess gift for being over $400 in sales complimentary since this was not offered to me and is advertised for the month of May (false advertising) The Sales Person for the product was kind and did everything she could to get the product. This should come from the company Origami Owl and not her pocket.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company, I can assure you that we are working diligently to improve all aspects of our business.

Regarding your Party orders, I would like to better assist you with this matter. Please e-mail me at [redacted]@OrigamiOwl.com. I would like to go over with you what items are missing from which orders so that I may fill out a Missing Items Form for you.

I will issue a shipping refund on all orders that were placed for Mother's Day but unfortunately did not make it in time which I do have noted in our records.

Once again, I sincerely apologize for all the inconvenience. Hope to hear from you soon, I'll be waiting for your response.

[redacted]@OrigamiOwl.com

Horrible communication! If you have questions forget about getting answers.. I asked a simple question about a necklace I ordered and it was missing a piece. Never got an answer finally figured it out myself and ordered the other piece. A simple answer was all I was looking for... Just make sure you don't go through the website.. Maybe it's better when you go strait through someone who is selling it. Still haven't received the piece hope it fits..

Returned defective charm necklace to Origami Owl and receipt was acknowledged by phone but was only refunded a portion of paid amount and was told that dealer got the difference. I then filed dispute with [redacted] and received the difference as a credit on my [redacted]. Now I was charged the difference again on my [redacted] as Origami Owl said entire purchase was not returned to them, which is not true. The entire necklace-chain, lockett, and charms were returned.

Review: We had a jewelry party at my home hosted by [redacted]. Me and my friends and family all ordered jewelry from this company and paid with cash and cards.

it was all billed and paid for. On the day of May 17th at 11:00 AM was the party. the money totals was around $260.00 on site and $80.00 online for our party.

We were told about a week to a week and a half and we would have our jewelry. We still have not received anything not jewelry no refund, nothing. I have been in contact with the Origami Owl company about this and they have told me to wait a 3 day grace period for them to process the complaint 3 times now. I called on June 9th, 12th, and the 17th now they want me to wait for their compliance dept. which will take 2-3 days. They just keep putting us off, we want our products. When I talked to them the first time they said they were going to contact [redacted] about the problem and that I should try also. I informed them that I had already tried for the last couple weeks to get in contact with her to no avail. One of the other girls at the party, [redacted], also has been in contact with the company. They have blown her off also. The second time I spoke with the Origami owl company they said that they also could not reach [redacted]. they again asked me to wait the three days for processing. Then last Thursday the 12th they asked me to wait until Tuesday for processing due to three business days. Which brings us to today. Today I spoke with [redacted] at approx. 11:15 AM and she told me I had to wait for the compliance dept. and somebody should get back with me in 48-72 hrs.Desired Settlement: We would like our Jewelry, or a refund. Or frankly both!

Business

Response:

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to the non-receipt of jewelry by the Independent Designer you purchased it from. I have reviewed our records which indicate that after several attempts, we were able to reach [redacted] who emailed us the tracking number for the order which was confirmed as received on June 25th.

Tracking number [redacted]

The notes do not reflect the reason for the delay between the time the order was placed and received by [redacted] to your receipt of the jewelry, but we are happy that the issue was resolved. If you have any questions, or require further assistance, please don't hesitate to contact me.

Thank you,

The customer service at this company is beyond horrific. My order was processed twice by their representative. When I called to return the second order, I was on hold for 45 minutes. It took them one week to email me a return label. After two weeks I called to confirm receipt of my return. After being on hold for over one hour and a half I hung up and sent them a FB message. They seemed willing to help and said they would get back to me. Three days later, I made an additional inquiry. They said they would look into it. Still no response. This has been ongoing for three weeks. When I called again, after being on hold for almost an hour, the phone rep told me she did not have access to that information.. I have emailed, called and face booked them. When and if they respond they say they are looking into it. I just want them to reverse the second, non authorized charge on my card. I have filed a complaint with my credit card company but feel this company should have been able to respond to me in a timely fashion. I fell, at this point after three weeks, that they are ignoring the issue and not going to reverse the charge. I wanted to post here in case this is a habit of this company and not a mistake.

Review: I hosted an Origami Owl party from a barista named [redacted] on April 28th 2013. I submitted my order to her that day and she supposedly submitted the order to the company shortly after. I have yet to receive 36 items that were the entire $325.42 order made on behalf of my grandmother's name [redacted]. The other items I did order were shipped to me 2-3 months late. For the past 7 months I have tried to contact my barista and the company countless times. I have called the company hotline and have been told I would receive a call back and never have. I posted on their [redacted] page and again was told the company would call me and they never did. My barista is also ignoring her phone and the few times she has returned my calls reports she does not know if the company will fulfill my order. I checked my bank account and they charged me for the order. This was supposed to be Christmas gifts for many of my family members on behalf of my elderly grandmother and I am highly concerned I will not receive the items by Christmas. I greatly would appreciate ANY help you can give! Below is an itemized list of the order.

[redacted] (medium silver locket w/crystals) x2! = 48

[redacted] (large rose locket w/crystals) x2! = 76

[redacted] (16-18 silver ball chain) x2! = 16

[redacted] (16-18 rose ball chain) x2! = 16

R [redacted] (medium faith plate in rose) = 8

R [redacted] (large love life in rose) = 9

[redacted] (coffee cup charm) $5

[redacted] (cupcake charm) $5

[redacted] (basketball charm) $5

[redacted] (baseball charm) $5

[redacted] (flipflop charm) x2 = $10

[redacted] (boy footprints) =5[redacted] (autism) =5 [redacted] (in memory of) =5 [redacted] (family heart charm) x2 = 10 [redacted] (mom heart charm) =5 [redacted] (mom in blue) =5

[redacted] (sister) x3 = 15

[redacted] (silver heart with pink crystals) x2 = 10

[redacted] (silver cross) = 5

[redacted] (rose cross) = 5

[redacted] (half angel wing) = 5

[redacted] (silver letter A) =5

[redacted] (silver letter B) = 5

[redacted] (may round stone) = 5

[redacted] (August heart stone) = 5

[redacted] (Oct heart stone) = 5

Total = $303 + shipping = 307 + tax = $325.42Desired Settlement: I would ultimately prefer to have the items placed in the order by Christmas eve. I really like the product and would be happy to receive it. However, as this was a Christmas order made back in April I would like the company to overnight ship it to me so I can get it to my family hopefully in time.

Business

Response:

Good Evening [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for Party #[redacted] and I was unable to locate your order number. I reviewed all orders and was unable to locate an order with a total of $325.42 as well. If you could please email me directly at [redacted].com with your proof of payment via bank statement or cancelled check I will be able to assist you further.

Thank you for your assistance and patience while I address this concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have sent the necessary information that Origami Owl requested to find the order. I have also been informed that they are actively working on finding the order. If the order is found and the product is sent to me then I will consider the complaint resolved. As of this time the complaint is not resolved.

Regards,

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Description: Jewelers - Retail, Jewelers - Wholesale, Online Retailer

Address: 450 N 54th St, Chandler, Arizona, United States, 85226

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