Origami Owl

Review: I attended an Origami Owl party hosted by [redacted], Independent Designer #[redacted] on September 28 at 2pm at [redacted]'s Flemingsburg, Ky residence. My order came to $31.80 and I paid through my [redacted]. On Nov 21, I contacted [redacted] through [redacted] email asking her when I would receive my order (i have a copy of this conversation), she told me that I should receive it Thanksgiving weekend. Today is December 13 and I still have not recieved anything from her. I would like a refund!

Product_Or_Service: 9/28/13

Account_Number: My Checking AccountDesired Settlement: DesiredSettlementID: Refund

Refund my money

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for and I am requested additional clarification. Can you please email me directly at [redacted] with your order number and proof of payment and I will be able to assist you further. If you could also please forward the communication between you and our Designer. I have also reached out to our Designer [redacted] for additional clarification.

Thank you for your assistance and patience in resolving this matter.

Review: I was a Designer for Origami Owl for 2 years and when I decided to no longer sell, I was told that the inventory I had left could be returned for a refund. I was given the form to fill out along with a shipping label. I mailed in back in January of 2015 and just today April 22, 2015 I get a package from them in the mail telling me none of the items can be returned do to various reasons.

I called a few times during Jan and Apr to follow up on what was going on and was told it was in process with the finance department. Never once was I told that it wasn't going to be excepted and that it all would be returned to me.

When I called to find out why they said that some of the items we retired. I explained to them that when the items were returned in Jan they were not retired and she said yes, but the company knew they were going to be. I asked well how was I suppose to know that and she said I don't know.

In our policy we are not allow to sell these items on [redacted] or on any other selling site, so what I am suppose to do with $1000 wroth of product?

Since starting with this company they have always had issues with customer service and getting back in a timely manner. I feel it is there responsibility to take the inventory back and refund my money.Desired Settlement: I'd like to return the product for a wholesale refund.

Business

Response:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and was able to locate the original call confirmed our reps advisement regarding Ms. [redacted]'s retiring items. Per our Policies and Procedures, all returns must be within 1 year from the date of purchase for a refund and be considered in resalable condition. A product is "resalable" if (i) the item(s) are unopened and unused; (ii) the packaging and labeling are current and have not been altered or damaged; (iii) the item(s) and its packaging are in condition such that it is commercially reasonable to sell the item(s) at full price; and (iv) the item(s) at the time of purchase were not identified as non-returnable, discontinued or seasonal product(s) or subsequently are not discontinued at the time of return. Normal process for return of inventory tend to take at least 4-6 weeks. During times of higher volume of returns we have experienced longer delays and can assume your return fell into this category.As our staff member advised incorrectly Origami Owl held onto the items, we will be assisting Ms. [redacted] with a refund for any items that went into retirement between the months of January to April. I have reached out to our Returns Team to assist with re-itemizing the list and providing a summary for a refund to our Finance Team.Please contact me directly at [redacted] should you have any questions regarding this concern. Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've read through the policies and procedures along with the attached information and I still feel that the company isn't providing acquitted information nor are they being fair about there offer.Yes, they should take the retired items back, since they were returned within the time frame, and it shouldn't be held against me that they didn't go through the product till 3 months after they received it. I also feel that they other product should be excepted since it two was within the one year of purchase.When I decided to close my account, I called and as told the steps to go through, which I did. I had to call and email multiple times to get the form that I need to return the items. After receiving the form, I noticed that the order numbers were needed and unfortunately at that time I was no longer able to log in to provide this information. So it's my opinion that they are just choose what ever date they want to say the item was purchased instead of looking at the real facts. The sheet that they've attached showing the returned items, I'm unsure of how they are determining the dates of purchase. Some show that they came from a kit, which how is that possible when I was a part of the company for 2 years. All those items that we're purchased within the year that they asked, but for whatever reason they don't feel that is true.As I explained, I've got over $500 in inventory and no way to get rid of it. The policy says I can't sell it on other sites like [redacted] and other designers aren't interested in purchasing the items. I feel it's the responsibility of the business to take the items back if they feel it's best that they control how it's being sold. When I called about returning these items, I was never told that I was going to have any issue, nor was I told that the 3 times that I called to check on what was going on.I'm hurt that after you work for someone for 2 years and made them a good bit of money that this is how they treat you.

Regards,

Business

Response:

Good Morning [redacted]:Thank you for your email. If you could please review the attached information provided. Upon enrolled of your Independent Designer account, all Designers agree to our Policies and Procedures. We have provided you with a copy of our policy regarding the return of inventory. As most of the items from your stock are not considered refundable, we will be able to accept the items for a refund. We have provided you with a list of the items received along with a list of the retired items we are willing to accept for a refund. Please review and confirm if you wish to continue with the return of the retired items. If you wish to continue with this return, please advise so we may assist with another prepaid shipping label to assist with your return. Once received, we will be able to further proceed with refunding the approved retired items.We appreciate your assistance in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Business

Response:

I am happy to inform you that after discussing the issues with our Returns Dept. we have decided that the proper resolution for complaint # [redacted], is to issue a pay voucher in the amount of $861.44. Please find attached a breakdown of the inventory pricing. I have submitted the paper work for processing the pay voucher to our Finance Dept. with the following information: [redacted]

[redacted] Please allow 5 to 10 business days for request to be processed. Thank you,[redacted]

I have never experienced such poor customer service. I ordered a necklace over a month ago and have yet to receive it. It is impossible to speak to anyone on the phone. I have been calling the one number they have and have been on hold for 45 minutes each time until I'm hung up on. I am beyond angry. Terrible business, and I nor anyone I know will ever order from them again.

Review: I ordered a locket set and a few charms on 4/27 - the e-mail I received confirming the order said it would be shipped out within up to 7 days. I have still not received a shipping notification that my order has shipped, I have called the customer service line multiple times without an answer, I have e-mailed via the website multiple times and still not response. The lack of customer service AT ALL at this company is ridiculous. This clearly is not going to get here by Mother's Day, which it was clearly intended to. I will never buy from this company again and would never recommend it to anyone else. I have no way of getting in contact with the designer, either. I would be in shock if I got any type of update at this point. My order number is [redacted].Desired Settlement: My card has already been charged, mind you this is not a cheap thing to buy, and at this point I have no idea if my purchase is ever going to make it to me. I should have read up on reviews prior to ordering from Origami Owl, since 98% of them have all negative things to say. I would like someone to contact me via phone or e-mail or get some kind of update on my order. If it is not going to be fulfilled, then I would like a refund and I can take my business elsewhere.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed the following information regarding Order #[redacted]. As the item contained a personalized inscription item, we request at least an additional 7-10 days for processing. This notice is stated under the descriptions section of all our inscription items. I have attached a copy of this example with this response. I have confirmed your order is currently in transit shipped with [redacted] tracking #[redacted]. I have attached a screen shot of the tracking information for your convenience and records. I do apologize you were unable to reach one of our customer service representatives during our time of higher influx of calls but appreciate your patience while we address this concern. Please advise if there are any further issues upon receipt of your order.Thank you again for your assistance and patience.Have a blessed day!Career & Guideline Support Team[redacted]. Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted].[redacted]Website [redacted].[redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I am not even sure where to start ! I placed a sizable order of over $100 and never received the order but was charged on my credit card. When I contact the company they tell me they have no record of the order but yet somehow my card was charged. They keep asking for an order number and yet I don't have one since there is supposedly no record. I have called, emailed and faxed to them to no avail. All I am asking is to have my money refunded. I will never buy from them again nor will I recommend them to anyone. The customer service is horrible and nobody updates notes on the system so I kept having to repeat the entire scenario since someone different answers each call / email.

I have been a consultant with this company for only 3 months. They continually don't answer emails, I have spent over 4 hours on hold before with this company, and I hardly ever have an order received correctly, there are usually missing items. My most recent experience has been trying to get an order completed that is from 6 weeks ago. I have emailed weekly and called and gotten the same answer every time "we have resubmitted this to our warehouse, please allow 7-10 days to process".

Worse company I have ever dealt with. In my personal opinion, I feel they are dishonest in business practices. First of, if something is backorderd, that should show up when placing order. So, you pay $112, wait forever, then order arrives and that is when you find out item is backorderd. Then days later....after trying to find out info....they give a date of mid-June. This order was placed in April. So, mid-June comes...told refund for item that was missing because its no longer available. Great, now I have part of my necklace (part of order was for my daughter). So, I have a necklace with a stone and charm that says "I will!" on the larger role chain. So this is what I'm left with. THEN....the next day after refund...there is the tag I had ordered....are you kidding me? Now if I want to complete my necklace I have to take a chance of ordering this AND PAY ALMOST $8.00 AGAIN FOR SHIPPING! At this point I will throw it away before giving this awful company another penney or minute of my time. Oh, and never was offered to choose another tag when it was their poor service. So, in my opinion I feel this company is running a scam and borders on customer fraud. I do not understand why they are still in business, or why anyone would continue to sell for them because this is making the consultant look really bad.

Review: After returning items necessitating a refund, I have emailed the business three times and called multiple times only to be left on hold for very long periods of time. I have yet to contact them and speak to anyone directly.

Order number [redacted]Desired Settlement: Refund of $110.42

Business

Response:

Good Morning [redacted]:

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.

I have reviewed the complaint for order # [redacted] with FedEx tracking #[redacted] which was delivered on 11/09. Please email me directly at [redacted] with the return tracking number so I may assist you further.

Thank you for your assistance while resolving this matter.

Review: I purchased an item from an "Independent Designer" of Origami Owl at a home party on 6/7/13. The item was backordered and then I was informed that the order would not be fulfilled , so Origami Owl had sent a credit for the item not received, that was done on 7/2/13. I called Origami Owl on 7/30/13 and was told that the credit was given to the Independent Designer not me, the customer and that I should contact the Independent Designer via email, which I did but never received a response. I have made several phone calls to Origami Owl and emails to the Independent Designer, [redacted] To date, 9/16/13, I have yet to receive the credit of $12.98 for an item which I paid for and never received. As previously stated, I have made several attempts to have my money refunded to me and have given more than sufficient time for Origami Owl to refund said money to me. I have not been successful.Desired Settlement: I would just like to have my money refunded to me in the full amount of $12.98.

Business

Response:

[redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our company.

I have reviewed the complaint and found that we refunded the card ending #[redacted] (Designer [redacted] in the amount of $12.98. I have reached out to the Designer to inform her of her obligations. Please allow 48 hours for a response and I will follow up with you if no action is taken. You may contact me directly at [redacted] with any other concerns. If no action is taken Origami Owl will issue you a check refund in the amount of $12.98.

Thank you for your assistance and patience in resolving this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I made an order the end of April and it was promised to be fullfiled by Mother's Day. I got part of my order but lots missing on 5-10-13. Since then I found that I made a mistake and ordered the wrong size of a mama plate. I have contacted my sales person by email 4 or 5 times. I also left her 2 voicemails and sent her 2 messages on facebook and she has not once replied on how I can exchange or return. I also contact corporate but they are having a hard time helping me since I don't have the invoice number because I ordered thru once of their reps not directly thru their website. I emailed them Tuesday and Wednesday of this week plus again today for an update and they are no longer replying either. This is unacceptable customer service and I don't think this company should be in business. I undstand the broken promise but their lack of help to get this resolved is frustrating and irresponsible.

Review: Hello, first off I would like to say I love the products that Origami Owl sells. I am a loyal customer, however my social security number is in question.

In order to become a "designer" you have to enter your social security number, and a pop up read, "number already in use."

My "designer" who I am hosting several events for has called, no answer, has emailed, and no reply back. As of today Nov. 11,2013, I called the "customer contact" number and

was put on hold for a long time, only to be told that I would receive a call back. I waited and waited and no call back. I need to get this issue resolved QUICKLY!

I do want to sell a wonderful product but my ID is at stake and I would love to know, HOW THIS HAS HAPPENED.

My "deigner" told me about checking my junk mails and inbox's incase I have signed up twice or whatever the case is. THIS IS NOT THE CASE! Since the first time I tried to sign as a "designer" I have been unable to do so.Desired Settlement: A phone call, an email, a letter of apology, I need this fixed ASAP!

Business

Response:

Good Morning [redacted],

On behalf of Origami Owl we sincerely apologize for the technical issues you experienced while attempting to join as a designer. We are more than willing to assist you to resolve this issue and have you join our Origami Owl team. Due to the nature of this request, we requested our Designer Care Department to reach out to you via phone. They advised us yesterday that they attempted to contact you twice with no response. We believe that there may be an issue with the registration link which we could resend at your request. In order to ensure that this issue is resolved quickly we recommend that you contact our Designer Care Department directly at ###-###-#### from 7AM to 7PM Central Time. You may also email me directly for the best time to call you at [redacted] for your convenience.

Again, we apologize for the technical issues you experienced with our system and we look forward to assisting you with this issue.

Thank you for your time.

COMPLIANCE DEPARTMENT

Origami Owl®

Phone ###-###-#### | Fax ###-###-####

E-mail [redacted]

Website origamiowl.com

Review: I am an independent designer for Origami Owl. I hosted a party for a friend on 4/21/13. I was having difficulty closing the party so called designer care for assistance. After my conversation with their assistance, I was confident all issues had been resolved. After 3 months half of the customers have yet revive their items. One customer [redacted]s had contacted the Revdex.com and I had then been contacted by Irigami Owl. I was told a balance was yet due on the party. I faxed over statements. I was told by a designer care representative that certain customers who paid with their credit cards were charged, but their $ went to pay for other people's orders. I have received partial orders here and there but the orders are still not fulfilled. Below is an example of an email I received with the first Revdex.com complaint:

Hello [redacted]

Thank you and I will follow up with you. We are just trying to help you get this resolved. It is probably a technical issue so I apologize that it has gotten to this point. The Jewelry Bar had technical issues with splitting payments. Honestly, we do not see these kind of Accounting issues with the new Party Tab. The only issue I see now with parties are hostess orders not being entered but if you have this issue then just make sure you do not close the party until the hostess order goes through. I am here till 5pm so if you send it after then I will take care of it in the morning.

[redacted]| Compliance Coordinator

Origami Owl®

Phone ###-###-#### | Fax ###-###-####

E-mail [redacted]

June 20th, 2013 1:43PM

[redacted]Received no follow up[redacted]

Party Name: [redacted]

Party Number: [redacted]

[redacted]. $283.00

#[redacted]. $143

#[redacted] $70.00

Customers credit cards were billed and used to pay for other customers orders. Bank statements showing deposits as well as withdrawals/credit transactions were sent to verify exchange of funds. Partial orders were dispersed through shipments from local designers. Bank statements were sent both via fax @ 4[redacted]7 and email, through designer care, finance, and compliance department. Attached are listings of orders not yet received.

I have made numerous phone call attempts as well as email. I have waited on hold for hours at a time just to be told I would receive a call back, which never happened. I have sent emails and received automated responses telling me a member if designer care would contact me and assist me with my issues again, to no avail.

I do enjoy working for the company. I would like to continue with them but can not host any more parties and will not until this issue is resolved.Desired Settlement: Would like to be contacted by Origami Owl to figure out what happened as well as fulfill the orders so I can continue selling the jewelry. I do think its a GREAT company with tons of advantages. The communication is lacking greatly.

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint regarding [redacted] Party ID #[redacted] and have found 3 orders that were not shipped out due to non-payment. Origami Owl Designer Care and Compliance has attempted to reach out to you multiple times to confirm payment was received. Our payment system does not reflect that payment was received for these orders and we have requested on several occasions that you email or fax your bank statements so we may reconcile our records. We have yet to receive this documentation from you. The party totaled $780.13 and we received payment for $231.82. Origami Owl did have issues with the party tab not working correctly for designers and splitting payments between orders. We have since resolved this issue. We have also assisted the customers who were missing items from your party and sent them directly to the hostess [redacted] ([redacted] Tracking #[redacted]). Orders have been shipped and a balance still remains on the orders. I have compiled the following information we have regarding each order. We appreciate any assistance you may have regarding this issue and look forward to your response. You may email me directly at [redacted] with any further questions.

The following credit cards were charged for [redacted] Party ID #[redacted]

Customer [redacted]

Card #[redacted] - $47.15 and $51.50

Customer [redacted]

Card #[redacted] - $14.75 and $63.33

Customer [redacted]

Card #[redacted] - $9.25 and $45.84

Total Charged for Party: $231.82

The following orders have a remaining balance due

[redacted] - $13.02

[redacted] - $302.57

[redacted] - $154.87

[redacted] - $77.85

Total Payment Missing from Party: $548.31

Please send copy of your bank statement to confirm payment of remaining balance to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order on 6/20/13 for several items. When I received my order there was one item missing. There was no notification in the packing, an email or otherwise that one item was missing due to it being backordered. I had to emial the company to find out that my missing item was backordered. I called again and emailed and asked to please wait for the item as I did not want a refund I wanted to wait for the item. Then after a few weeks I received a credit for the missing item only. When I checked the webiste the item appears to be available and I even placed it in my cart but in order to get my one $5 item I must now pay over $7 in shipping. This is horrible customer service. I have sent several emails and made phone calls and I can't believe the lack of customer service. The resonpses I have received from Origami Owl customer service don't even make sense.Desired Settlement: I would like my one item shipped to me without the cost of shipping since I already paid for shipping on my original order!

Business

Response:

[redacted],

Thank you for bringing this issue to our attention. On behalf of Origami Owl, I sincerely apologize for your recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint and found item # [redacted] was on back order for order #[redacted]. The item was refunded on 07/03/13 in the amount of $5.42 to card on file. Due to Origmai Owl not informing the customer of the refund we sent out the missing charm to [redacted]'s address listed on complaint number. [redacted] tracking number: [redacted]. We appreciate your patience on this matter and will consider this issue resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased products from Origami Owl in March. I have not received one of the items I ordered but have been billed for the item. I am being told my the consultant the item is on back order and it will be sent to my house. After several weeks of waiting I tried to contact the sales consultant on Facebook and on the phone. She is not responding to any messages. It clearly states on your website that I need to contact the consultant with any issues. I have also emailed customer service about the issue.Desired Settlement: I would like to return the products that I did receive and get full credit for my order. I will not purchase anymore product from Origami Owl and will not wear the product that I did purchase. I do not promote companies that do not care about customer service.

Business

Response:

Good Morning!

Origami Owl is attempting to reach out to the designer Breanne Travis to resolve this issue and contact both Origami Owl and [redacted]. Please allow 24-48 business hours to receive a response. Please have [redacted] Lawrence email compliance at [redacted]@origamiowl.com or directly to my personal email at [redacted]@origamiowl.com if [redacted] does not receive a response from the designer. Origami Owl will take further action after requested timeframe if needed. Thank you for your assistance with this issue.

COMPLIANCE DEPARTMENT

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]@origamiowl.com

Website origamiowl.com

Review: Products ordered 5/6 - received appox 5/29 - one item on the invoice was replaced with a different item - I want the item as stated on the invoice, not a replacement. The Origami Sales rep has tried calling and emailing to get the exchange and cannot get an answer or email response. I am still waiting to receive the item I ordered, as stated on the invoice.Desired Settlement: I would like to receive the item I ordered, as stated on the invoice. It is a tag charm "Family" and they sent me "Dream" which I have returned to their sales rep and she is unable to get a response from them at all. In the meantime, they have my money and the charm I did not order and I am still waiting.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

According to our notes, you called in on 06/06/2013 (the same day you filed your Revdex.com complaint) to inform us that you had received the incorrect item. You received the TAG108 instead of TAG118.

Our notes also state that you are sending back the incorrect item. I am attaching a Replacement Form to this complaint for you. Please fill it out completely and send back to the Nest with the Incorrect Item in a Padded envelope. We will be emailng you a return shipping label. Our replacement processing time is 5-7 business days with additional shipping time.

If you have any additional questions or concerns, please contact me at [redacted]@OrigamiOwl.com

Review: I placed an order as a designer with the company in late February. It contained duplicate items and I was charged for the extra items. I tried repeatedly to call the company during business hours. I would be put in a hold loop that would last a minimum of 45minutes before I would finally give up due to having a life other than being on hold. I tried to reach them repeatedly for the last two months by email, customer tickets and by [redacted]. The company has ignored all attempts for me to refund the items and either return my money or exchange for other items.Desired Settlement: The credit card I used to purchase this on has been cancelled. I wish to either be refunded by check or gift card for the amount of the purchase.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed our Designer Care associate, [redacted] has contacted you regarding this matter, please see attached email. Mr. [redacted] is a great asset to the company and is diligently attempting to resolve this concern. I have been cc'd in his responses to ensure accuracy and resolution to your concern. Please feel free to contact me directly at [redacted].[redacted] should you have any additional questions. Thank you for your assistance and patience while we address this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted].[redacted]Website [redacted].[redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

I purchased some items from a sales person; however, that individual did not follow-through with her committment. I have been trying to contact the corporate office for over one month without any luck. The first time I sat on hold for 35 minutes, called back another day and sat on hold for 15 minutes. I sent an e-mail to their PR department and after 8 days, I received an e-mail that they would forward my e-mail to the correct department. Now another week has gone by and I have not received a call or e-mail. I called the main phone number again today and sat on hold for one hour without anyone coming on the line. The lack of customer service is terrible. Although their product is very cute, I would not recommend this organization at all. They do not seem to care about their customers nor provide their customers a way in which to reach them to resolve a problem. Very disheartening!

Review: I placed an online order with https://www.origamiowl.com/shop on December 12th 2015. For the amount of $67.00 I also chose 2 day shipping. I entered all my info and even payed with my credit card. After I submitted my order I never got an email conformation from them. I have been trying to contact them with the phone number on their website the wait is over 45 mins and still no picks up. I stared to google the company name and found bad reviews. I have emailed them also with the email address on the website and haven't herd back from anyone.Desired Settlement: I would like for someone to call me back regarding this issue.

Business

Response:

Dear Revdex.com,Please note that I have reached out to [redacted] regarding her order and am awaiting her response. Thank you.Sincerely,Robert

Review: I ordered product from Origami Owl and inadvertently used the wrong zip code on the shipping. I saw that they sent the package and received the tracking number, but it was undeliverable because of the zip code issue. I have tried to call them every day since I received the email with the tracking number, which was March 25th. I was on hold for over an hour each time with no answer. I even tried all the other phone options (designer, etc), with no answer. I believe that there is NO customer service at all at this company. With every phone call, I sent an email contacting them through their website, with NO answer. All I want is to have them correct my zip code and resend the package.

Also in my order, I again inadvertently order 11 of an item that should have been 1 (the website is really not very user friendly). My fear is I will NEVER get that resolved.

This was a gift for my Mother's 80th Birthday from all her children and grandchildren and at this point, I do not see any way that this will end in a good way.Desired Settlement: At this point, all I want is to have my package delivered, quickly, even if I have to fight to get the 10 extra charms I ordered by mistake reimbursed which cost ~$50.00.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information.I was able to locate your original order #[redacted] and attached your order information in this response. We have also confirmed your shipping address in this complaint and listed below. If you could please review and contact me directly at [redacted].[redacted] to confirm within the next 24 hours. If no response is received we will continue with the placement of your order. I have also assisted with refunding you for your additional items that were placed in error, refund order #[redacted] to the card used for your original order. Please allow 3-5 business days for this to reflect back to your card. If you do not see this reflected after this time, please advise so I may check the status.Thank you for your assistance and attention in resolving this matter. Have a blessed day!Name: [redacted]Address: [redacted]Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

The quality of their products is very poor. Out of 7 people I had at my party, 4 of them had issues with their orders. Stones falling out, and cracked glass. They have said they would replace the defective items but for the prices they charge they should have better quality products. And they said it would take up to a month to replace things that should be in stock.