Origami Owl

Review: I have returned two items from order numbers [redacted] and [redacted]. They were returned by [redacted] on Monday February 9, 2015 and were signed for. I have that receipt. I was issued two Gift Card Codes. I can not use the Gift Cards on the website because there is not a spot to use them at. When I go to place my order the and put the codes in the o2 spot it sais invalid and it doesnt offer a choice for gift cards when it ask you pay only credit card info. I have sent multiple emails and called the customer service number multiple times and no one ever answered the phone.Desired Settlement: Website, Email and Customer Service need to be completely redone!!!!!!!

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and request for you to please contact me directly at [redacted].[redacted] with your Gift Card Codes, SKU # of items, and Description of items you wish for replacement. Once received we will be able to assist with the placement of your order.We appreciate your assistance and attention with this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My order number is [redacted]. I returned a necklace chain to Origami Owl that was damaged. I asked for a replacement chain. I was told it was mailed to me July 7, 2014. I had not received it as of August 8, so I contacted the company. They said it had been delivered to me July 28. I had not received it, so I contacted the company August 15. This time I was told the necklace had been shipped to the wrong address and was returned to Origami Owl. I was asked for and gave my correct address. On August 29. I contacted the company again because I had not received the new chain. On September 3, I was told the chain was no longer available. I was asked if I wanted a different chain or a refund of my money. At that time, September 3, I asked for a refund of my money. As of today, October 14, 2014, I have still not received a chain or a refund.Desired Settlement: I want Origami Owl to send me a refund for the chain I never received. An apology for their poor customer service would also be appreciated.

Business

Response:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted] with your confirmed shipping address we will be able to proceed process a check refund for this concern.Thank you for your assistance in resolving this concern.

Review: On January 30, 2014, I attended an Origami Owl party. The designer was from Richmond, IN. I purchased a locket, 5 charms & a necklace & was able to take these items home with me that evening. On June 7, 2014, while sitting on some bleachers, my locket fell off my necklace & into my lap. After looking at the necklace, I realized that the ring on the locket broke off. (The ring allows the locket to hang from a necklace.) The next day, I contacted my friend who hosted the party & asked her if Origami Owl had any guarantees on their products. She stated that she was not sure that she would contact the designer. On June 13, 2014, I still had not heard back from my friend, so I called her again. She said that the designer had never called her back & she would try to reach her again. On this same day, I met another Origami Owl designer at a local Relay for Life. I told her my situation & she stated that she would check into it & see if there was anything she could do. She called me on June 23, 2014 & stated that the home office told her that they have a 90 day guarantee on any defects on their products & she told me there wasn’t anything she could do. On June 25, 2014, I contacted Origami Owl’s home office & spoke with a lady in the customer service department. I explained to her my situation. She also told me that their merchandise has a 90 day guarantee for defects. She checked with her supervisor & she told me that the only thing she could do was waive the shipping & handling fee if I would purchase another locket. I tried to explain to the customer service representative that in the 120 days that I had the locket, I had worn it maybe two dozen times. The locket looks brand new & shows no abuse. She said there wasn’t anything she could do.Desired Settlement: I feel that Origami Owl should stand behind their products for longer than 90 days if they are defective. It’s not like I had the product for 6 months or a year. I had it for 120 days before it broke. In my opinion, if they are only willing to guarantee their products for 90 days, they must lack confidence in the quality of their product & maybe need to reconsider how much they charge for their items.

When I first saw the Origami Owl jewelry, I fell in love. It was such a great idea to hold memories. I loved it so much that I even held a party and ordered 2 more necklaces and numerous charms - spending over $350 on their products. A little over 6 months later, my locket broke. I had hardly worn it and took very good care of it. I tried calling customer service - on hold for over 30 minutes each time. Finally, I got through and they told me they only have a 90 day warranty and there was nothing they could do about it. After lodging a complaint on Facebook, they responded but told me the same thing. The quality of their product is cheap and they have no customer service to speak of. Unfortunately, I am not the first one to be scammed!

Review: I ordered a locket and a chain on July 18, 2013. The items did not come in with the rest of my order. They said it would be shipped separately. I waited for several months. Nothing else was delivered. I wanted the necklace for a

Christmas present. By the time I realized it was not coming, I tried to contact the lady who works for Origami Owl and who demonstrated the jewelry in a home party. I could not reach her by phone and her phone messaging mailbox was

full and could not take any more messages. I tried to contact her by e-mail and she never got back to me. I finally called the company in Arizona. After several tries and waiting as long as one hour, I finally reached someone.

This was after Christmas (12-30-13). They assigned me a new case #. I heard nothing more from them.

I followed up on February 28, 2014. I was told that "can't do anything!" I spoke with a Supervisor ([redacted]). She told me I was out of time (past 180 days) and was not eligible to receive the locket and chain or the refund. She assigned me

a new case number but felt nothing could be done.

I paid for this locket and chain ahead of time and feel I should at least receive a refund. I was not aware of the 180 day limit and feel they should have notified me of any problem in delivery. I was very disappointed

not to receive the items.

The total of the items is $42.00.Desired Settlement: I would appreciate a refund for the cost of the locket and chain. Anything you can do will be appreciated. I know this is a small amount to you, but it was an important purchase for me which was not fulfilled.

Thank you very much!

Business

Response:

Good Morning [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint and I am requesting additional information. I located order #[redacted] from the invoice number you provided and the items ordered do not match the items you listed in your complaint. I also attempted to locate your order information by the date the items were ordered and found no orders were placed on July 18, 2013 for the Designer. If you could please contact me directly at [redacted].com with any additional information you may have so I may further look into your concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have had the worst experience with a designer and Origami Owl as a whole. I had a party on October 29, 2013 and have yet to receive all the orders from the party AND the customers have paid for their items (and had their checks cashed).

Having no luck with the designer (see below for details of the ordeal), I have spoken with OO numerous times with no result. OO has my order, all missing items, and details about this situtation. I have expected a phone call 4x now and haven’t received anything from the Compliance Team. I have numerous reference numbers; however, no one has returned a call regrading the issue. I have sent numerous emails in the last 2 months with only ONE response stating OO would call me.

I have spent at least 7+ hours with OO on the phone not to mention numerous email attempts, and I do not have time to continue copying receipts, scanning them in, etc. as OO already have all the information. This is all in addition to the hours and hours spent with the designer with no product to show. It appears the below items were never ordered on the original party; then, then the designer ordered them but will not deliver them now (I assume as I have not gotten a response from her since the 2nd week of December). This has caused me and my guest undo stress fretting during the holiday season as my guests missed Christmas presents….this experience has caused anxiety as my guests are upset and the designer is rude and arrogant and refuses to send the rest of my $1400 order.

The designer is unprofessional, a thief and a liar. I have pages and pages of documentation (emails and texts) proving the inefficiencies of this hostess (to which OO didn’t want). It started with me HOLDING the designer's party for her as she had a ‘brain tumor’ and I had sympathy for her and now I see her ringing in the New Year with friends and drinks. I did all the prep, drove 30+ minutes to her house to pick up the items for the party; held the party; put together all orders/collected money; drove 30+ minutes again to hand over a $1400 party (which I assume she made money on); and now to have all this drama is just wrong on so many levels, which all started with me being a good person and trying to help out a sick woman. When the guests tried to call her (to either schedule their party that they booked off of me or to question their order), she was rude and wouldn’t return their phone calls either. According to my guests, she will not return any of their contact attemps.

Here is the missing items:

[redacted] Lg Silver Locket

[redacted] 16-18 Silver Ball Chain

[redacted] Silver Love Plate

[redacted] Feb Birthstone

[redacted] Football Helmet

[redacted] Football

[redacted] Nov. Stone

[redacted] Black Stone

[redacted] Medium Silver Locket

[redacted] Starfish

[redacted] Football

[redacted] Cage Dangle

[redacted] Gold Rolo

[redacted] Gold Locket

[redacted] August boy

[redacted] Love Charm

[redacted] Blessed Tab

[redacted] Silver Extender

[redacted] Large Love Plate

TWO [redacted] key with charm

[redacted] Dangle key

[redacted] Dangle keyDesired Settlement: I want my guests' missing items delivered and the designer appropriate dealt with as money has been paid.

Business

Response:

Good Morning [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business. I have reviewed the complaint regarding your party and the Designer in question has spread her wings and is no longer with the company. I have requested our Compliance Liaison Sobeida to assist you with placing your order. I will follow up with you tomorrow with updated order and tracking information.Please email me directly at [redacted].com with any further questions. Thank you for your assistance and patience while I address this concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a necklace through a party and was told item would be received by 12/16. USPS lost the package so I called the designer on 12/17. She did not return my call. I called the business on 12/19 and they offered to replace the product and expedite shipping so that it would arrive in time for Christmas. They did not process the order until 12/23 and item will not arrive by Christmas.Desired Settlement: I would like my purchase refunded to include shipping charges as this product is now worthless to me.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this matter to our attention. On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company. I can assure you we are working diligently to improve all aspects of our business.I have reviewed the complaint for order #[redacted] and confirmed we have issued a refund as of 12/23/13 to the [redacted] ending in #[redacted] totaling $119.43. Please allow 7-10 days for this to reflect back to your card on file.You may contact me directly at[redacted].com if you do not see this reflect back to your card.Thank you for your assistance and patience while resolving this matter.

Origami Owl recently underwent a computer platform switch that was, frankly, painful for customers and independent designers like myself. However, in spite of the challenges, [redacted] and [redacted] (cant remember her last name) pledged to "make it right" and the company has gone to great lengths to resolve concerns and maintain the trust of its customers. And every single time you reach a customer service representative -- whether by phone or by email, they simply exude kindness, courtesy, and a commitment to resolving your problem. While I wish their platform switch would have gone more smoothly, gotta give them credit for going over and above to resolve individuals' concerns.

Review: It has been over a month and I haven't received anything in my order! I am very uncomfortable that I paid so much money and haven't gotten the actual product yet. All of the other orders the girl had took up mostly came in. If I would have known, I would have never ordered anything!!Desired Settlement: Delivery, an apology, and maybe a discount

Business

Response:

Hi [redacted], Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business. Unfortunately at this time, based on the information you have provided on your Revdex.com complaint #[redacted], we cannot find you in our system. It would be greatly appreciated if you could provide us with an Order #. Please contact me at [redacted]@OrigamiOwl.com, so that I may take care of this for you.

Review: I am both an Origami Owl customer and advisor. I have called the company ten times and was placed two hours on hold before I was disconnected. I emailed designer care five times and they have not responded. I have orders that were placed on April 20th that still didn't arrive in the mail even though they promised everything would be shipped before Mothers Day and now we are in the middle of June.

Some of my issues are that I was missing several items from several orders that were paid for. I faxed over the proper document entitled, "Missing Items Forms" twice and have not heard back. From order number [redacted] which was placed on 4/27/2013 (and this order came a month later) I am missing a large gold locket with Crystals (LK1017), an August Girl Charm (CH3032 and my "free gift" came broken. These items were packed and picked by [redacted] For order number 807148 which was placed on 5/8/2013 I am missing a birthstone (CH3007), a Mom Plate (PS3007), a B Wing Dangle (DG4007), a January charm (CH3049), and an August charm (CH3056). These items were picked by [redacted] and packed by [redacted]. My order number [redacted] which was placed on 4/25/2013 is missing Quatrefoil Key Dangle (DG4015). This order was picked and packed by [redacted] All of these items were reported missing upon arrival but NO ONE from the company picks up the phone or returns emails.Desired Settlement: I want all of the items that I ordered right away.

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apoogize for your recent experience with our company. I can assure you we are all working diligently to improve all aspects of our business.

We we have one of our Designer Care Reps give you a call by the end of today 06/17/2013 to have this matter resolved for you.

If you have any additonal questions of concerns, you can contact me at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I cannot accept this as a fully resolved issue at this time. I did speak with [redacted] and she said that she will work on getting me the missing items but it may take another 2 weeks. Also a recent order that I received two days ago are missing half the items as well. Until I receive all my missing items, I cannot say that this issue is fully resolved.

Regards,

Business

Response:

Hello [redacted]

We show that all the items you reported in your complaint have been shipped out. Below are the tracking numbers and items that were shipped.

For Order [redacted] we show that missing item LK1017 was sent via [redacted] on 6/20/13.

For Order [redacted] we show that missing items CH3049, CH3056, and PS3007 were sent via [redacted] on 6/17/13. The notes also reflect that you reported items DG4007 and CH3007 as missing but those items were not on the invoice.

For Order [redacted] we show that missing item 1-DG4015 was sent via [redacted] on 6/19/13.

As we discussed, some items that you mentioned were not on the invoices that you mentioned in this complaint. For the order you just received, we have advised all Designers to submit the Missing Items Form to [redacted] so these receive immediate attention.

Thank you

Ordered two items. After 7 days I emailed to ask them if item had shipped; no response. The next afternoon I called them and I was told items were not in stock. I asked them why I hadn't been informed to which he mumbled something along the lines of he was waiting any day now for the item to come into stock. I told them I wanted a refund and he hung up on me! Not less than a handful of minutes I received an email stating my order had been canceled! Awful business, sounds like a guy doing business from his garage!

Review: On Dec. 1, 2013 I went to an Origami Owl party for holiday gifts. I purchased 4 chains and 4 tags for a total of $90.00, paid by check. Around the 15th of December I called the hostess of the party and asked where my merchandise was she told me that the designer was sending it directly to me, On December 23, 2013 I was to meet with the designer to pick up the merchandise, she was a no show and proceeded to tell me that one of the "tags" was broken and another was not the one I ordered, I told her that I wanted a full refund, she said fine and I should have it within 7 to 10, Since I did not get my order I in turn had to go out and by more holiday gifts. On Jan. 15, 2014 I received a package from her (designer), I sent it back to her. That same day I sent an email to the company and designer wanted my refund, did not here from the company, I heard from the designer on Feb 2, 2014 stating that her "mentor" said I have a credit, I do not want a credit I want a full refund as she stated on Dec. 23, 2013. Since that date I have called and talked to 11 different people and 9 different complaint numbers with a promise that the compliance dept. will get back to me within 24 to 48 hours, haven't heard from them. Today when I called spoke with a [redacted] & [redacted] told me the designer had email them and cc'd me with a response to this complaint, have not received an email from the designer as of this writing. I have never dealt with a company like this that it takes almost 6 months to get a refund. ALL I want is my refund.Desired Settlement: $ 90 from the company or the designer.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner. I have reviewed the complaint and found our Designer [redacted] reached out to you on Tuesday 04/29/14 requesting additional information from you on how to proceed. Please see attached email. If you could please contact me directly at [redacted].[redacted] with your order number and any additional information I may be unaware of so I may assist you further. Thank you for your assistance. We look forward to resolving this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Hello, I was once a rep with Origami Owl but since Cancelled my contract with them. Despite faxing AND scanning and emailing them my deactivation info they continued to charge my debit card for two months worth of the upgraded website fee. I received several email responses apologizing and assuring me I was terminated. I was so happy to finally be finished With this company I did not peruse a refund for what I was wrongly charged. However, recently I have begun receiving emails from this company AGAIN letting me know they have sent emails to my customers, national conference Info, etc which clearly means they have me backas a rep again in their system. I have called several times to speak to someone since my emails are clearly being ignored but each time I am on hold for an hour or more which to me SCREAMS awful customer service! In my last email I stated this would be my next step if I did not get some sort or response and apparently they do not care so here we are. Can you PLEASE help me?! I just do not have the time (or patience) for this any more. Thank you in advance! Ps. I have kept EVERY email that I received from Origami which contains names Nd so forthDesired Settlement: Refund what was wrongfully charged and remove me as a rep as well as ALL correspondence

Business

Response:

Hi [redacted],

Thank you for bringing this to our attention. On behalf of Origami Owl, I would like to sincerely apologize for your experience with our company.

According to our records, your account has been cancelled and should not be charged for any website updates. Please provide us with a copy of your bank statement, with the website charges at [redacted], so the we could take care of this matter for you.

Hope to hear from you soon, I'll be waiting for your response!

Compliance Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] [redacted] | Compliance Coordinator has been in contact with me (the same day I filed). She first told me that I would need to go in and remove myself from their emails. I however, have not been a rep since November so she told me she was able to find someone to take care of the emails for me. Much to my surprise, I received at least FOUR more emails from them ALREADY! I have forwarded them on to [redacted] but she has not been responsive. This is boarderline harassment as it has been over SEVEN months of these emails. I have saved everything from this company too...I have about a dozen people (including [redacted]) stating it will be taken care of, yet here we are today! I also have not received the check she was suppose to send with the refund for the website.

Regards,

Business

Response:

Hi [redacted],

I have attached to this complaint, emails between you and I to politely remind you have been contacted since your initial Revdex.com complaint and we have removed you from our mailing list. I have spoken to the Accounting Department and was informed that a check was sent out on 06/06/2013 to the address provided by you ([redacted]) Check #[redacted] in the amount of $9.95.

Please let me know if you have any additional questions or concerns.

Compliance Coordinator

Review: My husband and I ordered some jewelry from the online website for our mothers. Upon receiving the items, we realized a couple pieces did not fit properly, and the chains of the necklaces were kinky, and unsatisfactory. I went back online, and filled out the online claim form for processing returns. Upon completion, it does not give you any further instruction. This was OVER a month ago, and I have still not heard back. Since then, my husband has called twice, was one the phone for over two hours each time. One time he was disconnected, the other time he was connected to someone who said she was simply a "messaging service" and couldn't help, but could only take a message for someone to call back. NO ONE has called us back, and THAT was over a month ago. We, of course, received a different item that we ordered so that it would fit in the locket (because of course they will still process orders and take your money), and we immediately noticed that some of the jewels were missing on one of the pieces. I tried to file another claim to return the item, and it would not even let me pass a certain point. I've since emailed the company online, regarding my concerns and have not heard back from ANYONE. I have since done many searches, that have led me to find that this is completely common practice for this company, and MANY people cannot get through to anyone via phone or online, cannot complete returns, have damaged or cheap looking jewelry, and have been completely unable to speak with anyone in the customer service department--exact same as us. This is horrible customer service, and we are now out over $200.00, and stuck with jewelry that is damaged, unwanted, and cheap looking.Desired Settlement: I would like a full refund on ALL items purchased through this website, and the ability to send all items back free of charge.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please contact me directly at [redacted].[redacted] with your order number so I may further look into this concern.Thank you for your assistance and attention in resolving this matter. Career & Guideline Support Team[redacted]Origami Owl®

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The message attached from [redacted] was the original response, to my original complaint on 4/22/15. Since then, [redacted] was assisting me on getting all items returned. My issue NOW is in regards to getting shipping labels re-sent to me so that I can send the items back. Therefore, a copy of the original response from [redacted], who is no longer employed by Origami Owl from what I understand, is not an acceptable response to my issue in needing shipping labels.

Regards,

Business

Response:

On Thursday May, 21st, an RMA (Return Merchandise Authorization) form was sent to [redacted] via email address [redacted]. Please see attached image for documentation. [redacted] should be checking her spam folders just in case it was treated as spam.Thank you,[redacted]

Review: I signed up as an Independent Designer with Origami Owl on 3/7/2015, and placed over $500 in orders that day. I received my first order today and one item - Inscriptions™ Large Gold Round Plate SKU#[redacted] - is missing from the order. The shipping confirmation I received via email on 3/12 shows that the item was shipped, as does the Origami Owl website. Their instructions for dealing with missing items direct you to call ###-###-#### to speak with a "friendly Customer Care representative" during the hours of 8 a.m. and 9 p.m. EST, Monday through Friday. I called that number at 1:10 p.m. Arizona time (I am located not far from their [redacted] HQ) and have been on hold now for 1 hour and 39 minutes, listening to hold music. I also sent an email to [redacted].[redacted], which is their second method of communication, but could not locate the Missing Items Form that they request be included with that email.

I located another telephone number for them from their [redacted] page "About" section - [redacted] (the same number listed here in Revdex.com for them) but that number is a non-working number. I also tried calling ###-###-####, which is listed in their "Terms & Privacy Policy" as their corporate office number, but that is a fax line. I posted a comment on their [redacted] page in the hopes someone from Origami Owl would respond, as I saw that an Origami Owl employee had responded to another post only 27 minutes prior to my post, but no one from Origami Owl has replied.

This complete lack of customer service is unacceptable. It is now almost 3 p.m. Arizona time and according to their website, their "friendly Customer Care representatives" answer until 6 p.m Arizona time. Does this mean I have to sit on hold for 3 more hours??Desired Settlement: My desired outcome is delivery of the item that they failed to ship. If that does not occur within a reasonable time period, then I will be returning what I have received and notifying my credit card company of the nonfulfillment of my order. I will also be returning my new business kit and expect a full refund for that as well, in addition to all shipping charges.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and confirmed due to the item being a personalized item we have assisted with refunding you for item #[redacted] and the shipping charge totaling $14.08 to the card used. Please allow 3-5 business days for this posting to reflect back to the card used. If you could please visit our website at [redacted].[redacted].[redacted] to replace your personalized item.Thank you for your assistance in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

My locket and chain tarnished after a little over a year. I informed the company that I did not wear the locket inwater or keep it in a moist environment. They refuse to replace the items and will not back the quality of the jewely. They have a 90 day return policy, which basically covers nothing. Customer service is completely lacking at this company.

Review: I ordered some charms through an online party. I received a charm that was different than the one I ordered. I also wanted to exchange a charm that I didn't like. They did respond to this request, giving me a gift card code for the price of a new charm, but nowhere on the site is there a place to input this code, so I could not use it.

Their customer service is terrible. I have tried several times to call customer service, but every time I do, I get either an automated message saying that there's something wrong with the phone service, or I am put on hold indefinitely.Desired Settlement: Please replace the charm that was mistakenly sent to me with the one I purchased, and assist me in exchanging the other charm.

Business

Response:

Good Morning [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and found the following information. I was able to locate our Returns Department assisting with this concern and provided Return order #*-[redacted]for your exchange for item[redacted], credit code #[redacted]ticket #[redacted]. If you could please contact me directly at[redacted].[redacted] with the description, sku # of item, and shipping address so I may assist you with the process of your replacement order. I have also found our Returns Team assisted with placing a replacement order # [redacted] on 2/5/15 for the reshipment of item [redacted] that was missing from your order. Please allow our warehouse 3-5 days for processing, plus shipping. If you do not receive this item after that time, please contact me directly so I may further look into this concern.I appreciate your assistance and look forward to your response. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.

Review: n January 16, 2015, I placed an order and looked at the different shipping options, but there was no cost shown for any of them. I initially selected "2 day delivery" as the shipping method, thinking that it would show me the cost added to my total before I committed to the sale, but it only displayed the total of my merchandise. I went back to select "2-7 days" to see if my total was less expensive , but instead of telling me the total after selecting that option, it said the order had been placed. It has applied the "2 day delivery" option without letting me know the cost of it, or any of the shipping options beforehand! I emailed the company immediately to let them know I didn't know it had finalized the sale, and to find out how much I was charged-which was $12.95 for that option, which had I known how much it was I wouldn't have selected it! I also asked them how much each of the shipping options costed also since it wasn't listed, and also that I wanted it changed to the standard shipping, and this was the reply I received from "[redacted]/Designer Care:

"Thank you for contacting us. We would be happy to assist you!

After further review, our records indicate that the 2-day shipping method was applied to order [redacted]. Please be advised that 2-day shipping cost $12.95. Standard shipping cost is $5.95.

It has been a pleasure providing you with this update. If you have any other questions or concerns, please don’t hesitate to contact The Nest!

Have a lovely day!

In our continuous efforts to provide world-class customer service, [redacted] may contact you for your feedback on your customer service experience with Origami Owl. Thank you in advance for your feedback."

I didn't hear anything further from the company, they did not try to change my shipping option even though I contacted them immediately upon placing my order, they just blew it off with an overly cheerful response that didn't resolve anything.

I placed a second order a week or so ago, and noticed the same issue-again the shipping costs are not listed and the customer does not get an itemized total until AFTER their card is charged, which seems like an unauthorized charge-how can it be totally authorized if the customer doesn't even know the total until after the card is charged? Again I contacted the company with the following copy and pasted email from me:

"Why is it that it is only AFTER a customer places an order that she is shown the breakdown of fees-cost of merchandise, tax, shipping? Shouldn't we see this BEFORE we place the order? Also there is no way to tell how much the different shipping options cost until after we place the order. On my last order I choose 2 days, not knowing it would be so expensive until it was too late. I have never ordered anything online and not seen the breakdown and cost of shipping options until after the order is placed. please explain. This is something someone may take to the Revdex.com."

And AGAIN received an unsatisfactory response citing "system limitations" as the problem. Why are they the ONLY company that I have shopped from online with this sort of "system limitations?"

I think this is a deceptive and unethical business practice that the need to be forced to fix, and that their replies should be more professional and address the problem the customer complains about these meaningless replies.Desired Settlement: I feel Origami Owl needs to issue me a full refund of $12.95 for A) not listing the shipping price and B) not correcting it or even addressing my concern when I contacted them immediately upon placing my order.

I also feel they need to correct their "system limitations" so that the customer can see how much each of the shipping options costs before committing to one, and also can see the itemized TOTAL of their bill (including tax, shipping, and any other fees) before the amount is taken off of their credit card. I feel that this business should not be allowed to be in operation until this is fixed-it is very unjust to the customer.

Business

Response:

Good Afternoon [redacted]:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. Our IT Team is currently aware of our system limitations as Origami Owl is currently transferring to a new internal system. If you could please contact me directly at [redacted] with your order number as well as the initial email sent to our Designer Care along with reply. Once received we will be able to further look into this concern. We appreciate your assistance and attention in resolving this concern. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Origami Owl has the worst customer service out of any company I have ever done a transaction with. I purchased a Christmas gift from them for my sister and it turned out that she wanted to return it. The return process nearly took 2 months. It was also impossible to get in touch with anyone at Origami Owl via phone or email. Every time I did speak with someone there, they gave me a different update on the status of my return. Also, it was very unclear how to return the item in the first place. After weeks of phone calls and emails to them, they finally told me that they were having trouble refunding me because the debit card that I had used for the purchase had been compromised due to the [redacted] scandal. Why this information had not been divulged in the first place is beyond me. Once I found out that this was the case, I was informed that I would be receiving a paper check in the mail. When I asked when I should be expecting to receive this check, they were not able to tell me. This was getting extremely ridiculous. Finally, my return must have been processed because the original amount was credited back to my new debit card. I will never do business with Origami Owl again.

Review: I have had two different occasions - 1. went to a fundraiser party, placed order and it took over a month to receive my order - our host gave poor service in regards to communicating on status of order. I had a book party, she closed it with no notice to me. 2. I placed two orders for friends, One of my friends still has not received her order and it has been over 5 weeks. I called the customer service department twice this morning. First time on hold for 15 minutes and never spoke to a rep. 2nd time I tried was on hold for 10 minutes without speaking to rep. Very poor customer service by the company and the hostess' that represent their productDesired Settlement: I want my friend's order

Business

Response:

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have reviewed the complaint and I am requesting additional information. If you could please email me directly at[redacted].[redacted] with your Order number and Independent Designer's name and ID so I may further look into this concern.

Thank you for your assistance and attention to this matter.

Have a blessed day!

[redacted]| Career & Guideline Support Coordinator

Origami Owl®

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above. If you are not the intended recipient, you

are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited. If you have received this email in error, please immediately contact the sender and delete the original message.