Origin PC Corporation

I ordered a new Xgaming laptop some time ago and paid over $2,for itWhen it arrived the machine worked wonderfully, on the sixth day the machine stopped workingThe screen froze and had to be shut down manuallyAfterwards the system would freeze on the ORIGIN loading screen then go blackHad the computer six days and the screen just stopped workingCalled tech support to see what the issue was and that I needed to ship it backAt first I was just given an email showing me how to take it apart and reseat everything myselfI had to contact them three other times before I got a hold of someone that was able to create a shipping label so that they could look at it themselvesShipped it back, they've had the computer for close to a month now and the entire time I've only been given one update, and that was when they accepted it back to take a look at itFor every other update I've had to go and wait for a day or two before I would get an email, and each time it was just more or less that they were looking at it and still had itAt first they told me the issue was a graphics card, then told me it was a hard drive, after three weeks of no answers I got a hold of a supervisor who told me the issue was the motherboard and blamed it on the shipping having done something to unseat the motherboardIt took over a week for them to get another motherboard in, the entire time no one is giving my any sort of updatesAfter two weeks of nothing I contact them telling the company to keep the damn computer and to give me my money backMagically the computer was fixed and ready to be shipped out Friday, Dec 2ndAt this point I had enough of the company and have started recording the phone calls for 'quality assurance' and I was "guaranteed" by the supervisor Roberto that my system would be shipped out on FridayWell it is now monday and the system is being shipped out todayI emailed Roberto about it and he just gave excuses about black friday and that they were busy, I understand that, but you cannot 'guarantee' to ship out something that was ready to ship then just ship it laterI understand that these are custom machines, however I do not see how a business stays in good standing if the customer service is as horrible as it is and does not answer any questions unless asked four or five times in a row about itThis wouldn't be an issue if someone would at least send out an email every few days telling me what is going on instead of telling me that the have it at their shop then just vanishIf I hadn't called and made a big deal and gotten mean I wouldn't have even known that the computer was repaired or what was even wrong with itAllegedly the computer is supposed to be here by the 7th, give or take a dayI do not appreciate having something for six days, then waiting for damn near if not longer than a month to have it fixed and shipped back, and having to fight and search for answersGetting anyone to answer anything is like drawing blood from a stone

I first received my laptop on August 18th, Took it with me to Beijing, China where I currently resideIt worked well enough up until mid August (approximately one year later)It began to overheat to 99C (despite applying top-quality thermal compound and maxing out the fans/ maintaining an ambient room temperature of around 68F) and suffered a critical failureI sent it back to their repair shop in Miami, Florida along with an AC Adapter that had become worn (the cable that attached from the adapter to the outlet had begun to lose it's protective shell, thus exposing the wires underneath) After about a month they shipped it back via UPS...then the fun beganChina, you see, has a 15% import tax fee on "new" goods that are in excess of RMB (about $USD)The laptop, being valued at $3533, enjoyed a tax of $USD in order to be receivedI spoke with UPS, UPS China, and OriginUPS China said that the "repair invoice" did not suffice as being evidence of a used product, UPS said that Origin's UPS representative failed to attach a "personal belonging" form which would have stated that the product was used and therefore old, Origin stated that "China had never asked for that documentation prior to now, so we do not feel responsible for making the payment." Well, it sure as [redacted] was not my mistake of using UPS and not sending the proper documentation, so who does that fall on? Whose job is it to keep up to date with China's frequently changing import/export laws? The consumer? Or the corporation? After much headache I caved and finally paid the import fee of $USDWhen I powered on my laptop to check the status I first noticed that the hard drive had been formatted with the motherboard being replaced (not sure if that was necessary or if they did that just to be safe - glad I backed EVERYTHING up prior to sending it)No real problem thereThe real issue lies in that they replaced my Windows (the original Windows being what it had initially shipped with) with the nightmare-inducing Windows That's right - Windows The worst OS to come from Microsoft since VistaThe "window" for the free upgrade from Win to Win has been closed for about six months nowSo who pays for retrieving my Windows 10? Will I pay for another mistake of theirs as well? Why not cover all of their errors with my hard-earned money since I seem to being that so well already? Also, the GPU appears to be dyingAfter all that heart-ache, they apparently failed to check the GPU status (or perhaps they felt that GLARING BRIGHT RED in lieu of the proper display was perfectly acceptable) and shipped it back to me in its present state - !@#$ One last impressive act on their part - they shipped the original falling-apart AC adapter back to me after having promised that they would replace it (which they didn't even need to do - just ship a new outlet-to-adapter cableThe defective cable is detachable for crying out loud) Their inactions and inability to function in their domain leads me to believe that any products purchased from the company will further prove to be a liability - not an assetI have therefore encouraged my friends and business associates who enjoy gaming to look elsewhereI will also be investigating legal recourse if this issue is not resolved in a timely manner as I do believe that everything up to this point leads to a breach of Good Faith The rating of "A" via the Revdex.com brings to question the temerity of their rating system If Origin PC was a Private in 2nd Ranger Battalion back when I was in, we would have taken him out to the back-and beaten him with a garden hose before sending him to a Regular Army unit Note: I cannot be contacted by Int'l phone as my Int'l phone was stolen in Scotland during holiday

Origin PC has terrible business practices and/or customer service representatives
I placed two orders that when telling them to cancel them they decided they knew best and put one on hold and decided to ship the other outThe customer service reps we're a nightmare to deal with and they did not honor a coupon code that worked in their system saying I needed to pay $more to ship it as the code was invalidThe service reps were unhelpful, evasive, and didn't follow through with anything that they were instructed to do
They decided it would be better to ship a device that I canceled (and got confirmation) rather than ask if I wanted to reorder the device at the discounted price as they now decided after almost days they would finally honor
There is nothing I can say about my experience and that's the problemWait I take that back, the mario hold music that I listened to for hours was pretty great

I have placed an order with OriginPC for one of their inch laptops The entire process was fantastic It was very easy to place the order, and the time from order to actually getting it at my door was very reasonable
I will say that I did have an issue with my motherboard after about weeks of use, however I called up their tech support (fantastic support by the way) and I shipped the computer back to them, they replaced the board, and sent it back (free shipping of course) and I was back up and running very quickly
I will be the first to admit, I'm not easy on my systems, and every task I've thrown at this computer it has handled flawlessly I've done video rendering, game developing, and of course gaming, everything works perfectly I have also had a fantastic experience with the company, and the people working at the company
I will definitely be buying my next computer from them, no question

I spend 2,for a new PC from Origin assuming them to be a reputable companyTheir customization menu is unclear and misleading when it comes to wireless capability and I immediately called to inform them of this and that I was unsatisfied because of this and wish to have assistance fixing the situationWhile on the phone the first rep was good but when transferred to his supervisor for additional help the supervisor was insulting, snickered multiple times, and refused to even acknowledge my dissatisfaction with this expensive purchaseThe treatment I received was unacceptable and because of it I will NEVER do business with origin againI assumed this was a good local usa small company that would care about its customers, but it turns out they are a large sg company that is just trying to take your money and is not interested in helping after you have payed

Arturo H., my "sales representative" promised much, but delivered littleThe laptop shipped on the day he said it might, but he also promised to answer all the questions I had and also promised to send me pictures of the laptop while they were building itI understand that you need to have someone steward the sale of a 5,dollar laptop, but when they are talking all fluff (I.e., we'll send you pictures to your twitter account before we ship and we'll notify you when it will ship) and deliver NOTHING, that is cause for concernMakes you wonder why they have sales reps that don't sell you the laptop to begin with when they just type nonsense emails to customers to create a veneer of prestigeIf I was a CEO over there I would eliminate the position and then just let the laptops speak for themselvesBecause their sales reps could care less about your customer experienceReminds me of the guy in Office Space who got fired because he only interfaced between the customer and the engineer lol"

[redacted] Origin. They are the worst company I've ever dealt with.

The son of a friend of mine got one of their systems for Christmas.

Specs?

Intel i5-4430
GTX 760
8GB DDR-1600
Asus Z87 ITX motherboard
ITX case (like the Prodigy ones)

Cost? $1,678.

I built the same thing for $800 new on Newegg.

So the horror begins...

His motherboard goes bad. Sends it back...takes a MONTH AND HALF to get it back. OH GUESS WHAT! The water cooler for the freakin CPU was installed INCORRECTLY!...the hard drive was also installed all crooked as well.

So...here we are...he had it for a month before having to send it back which took a month and half and now he would have had to send it back IMMEDIATELY after getting it. How ridiculous!

But wait! It get's better!

So instead of sending it back AGAIN and having to wait AGAIN, luckily he calls me and asks if I can fix it to which I reply, "Of course! NO PROBLEM!". So I go over there to see if it's just been improperly seated or something and sure enough there is NO thermal paste. WTH! SIXTEEN HUNDRED DOLLARS! NO THERMAL PASTE?!?!

So I put on new thermal paste and it appears that the CPU cooler is broken. So I call them and tell them I can fix it and ask if they can just send a new one so we don't have to send the whole thing back AGAIN. They say "yes" and I ask for overnight shipping since this has already gone past the point of ridiculousness. They agree.

SO two weeks later we finally receive the water cooler...SOME OVERNIGHT SHIPPING HUH?! And now, guess what? It's the wrong one...doesn't fit the mounting hardware of his current one...guess what else? THEY DIDN'T SEND THE MOUNTING HARDWARE FOR THE NEW COOLER.

HOLY MOTHER OF GOD!

SIXTEEN HUNDRED DOLLARS AND WORLD RECOGNITION! WHO IS RUNNING THIS SHODDY [redacted] COMPANY???

SO we call them AGAIN and tell them to send the mounting hardware that should have already !@%$% come with the water cooler and they say "OK" with no remorse or apology. Crazy.

Now, after getting his PC back after a month and a half of waiting for it to get "repaired" (LOL!) a month later we FINALLY having it working again.

In other words...[redacted] Origin. This "company" is a joke, pure and simple. I don't know who runs the RMA department or who they have working there but they need to be fired. I would never recommend their overpriced PC's to begin with but after dealing with this JOKE they call "customer service" I will WARN people to stay away.

I ordered a new X17 gaming laptop some time ago and paid over $2,500 for it. When it arrived the machine worked wonderfully, on the sixth day the machine stopped working. The screen froze and had to be shut down manually. Afterwards the system would freeze on the ORIGIN loading screen then go black. Had the computer six days and the screen just stopped working. Called tech support to see what the issue was and that I needed to ship it back. At first I was just given an email showing me how to take it apart and reseat everything myself. I had to contact them three other times before I got a hold of someone that was able to create a shipping label so that they could look at it themselves. Shipped it back, they've had the computer for close to a month now and the entire time I've only been given one update, and that was when they accepted it back to take a look at it. For every other update I've had to go and wait for a day or two before I would get an email, and each time it was just more or less that they were looking at it and still had it. At first they told me the issue was a graphics card, then told me it was a hard drive, after three weeks of no answers I got a hold of a supervisor who told me the issue was the motherboard and blamed it on the shipping having done something to unseat the motherboard. It took over a week for them to get another motherboard in, the entire time no one is giving my any sort of updates. After two weeks of nothing I contact them telling the company to keep the damn computer and to give me my money back. Magically the computer was fixed and ready to be shipped out Friday, Dec 2nd. At this point I had enough of the company and have started recording the phone calls for 'quality assurance' and I was "guaranteed" by the supervisor Roberto that my system would be shipped out on Friday. Well it is now monday and the system is being shipped out today. I emailed Roberto about it and he just gave excuses about black friday and that they were busy, I understand that, but you cannot 'guarantee' to ship out something that was ready to ship then just ship it later. I understand that these are custom machines, however I do not see how a business stays in good standing if the customer service is as horrible as it is and does not answer any questions unless asked four or five times in a row about it. This wouldn't be an issue if someone would at least send out an email every few days telling me what is going on instead of telling me that the have it at their shop then just vanish. If I hadn't called and made a big deal and gotten mean I wouldn't have even known that the computer was repaired or what was even wrong with it. Allegedly the computer is supposed to be here by the 7th, give or take a day. I do not appreciate having something for six days, then waiting for damn near if not longer than a month to have it fixed and shipped back, and having to fight and search for answers. Getting anyone to answer anything is like drawing blood from a stone.

Nice Business, quick and reliable services.

I first received my laptop on August 18th, 2015. Took it with me to Beijing, China where I currently reside. It worked well enough up until mid August (approximately one year later). It began to overheat to 99C (despite applying top-quality thermal compound and maxing out the fans/ maintaining an ambient room temperature of around 68F) and suffered a critical failure. I sent it back to their repair shop in Miami, Florida along with an AC Adapter that had become worn (the cable that attached from the adapter to the outlet had begun to lose it's protective shell, thus exposing the wires underneath).

After about a month they shipped it back via UPS...then the fun began. China, you see, has a 15% import tax fee on "new" goods that are in excess of 1000 RMB (about $150 USD). The laptop, being valued at $3533, enjoyed a tax of $525 USD in order to be received. I spoke with UPS, UPS China, and Origin. UPS China said that the "repair invoice" did not suffice as being evidence of a used product, UPS said that Origin's UPS representative failed to attach a "personal belonging" form which would have stated that the product was used and therefore old, Origin stated that "China had never asked for that documentation prior to now, so we do not feel responsible for making the payment."

Well, it sure as [redacted] was not my mistake of using UPS and not sending the proper documentation, so who does that fall on? Whose job is it to keep up to date with China's frequently changing import/export laws? The consumer? Or the corporation?

After much headache I caved and finally paid the import fee of $525 USD. When I powered on my laptop to check the status I first noticed that the hard drive had been formatted with the motherboard being replaced (not sure if that was necessary or if they did that just to be safe - glad I backed EVERYTHING up prior to sending it). No real problem there. The real issue lies in that they replaced my Windows 10 (the original Windows 8.1 being what it had initially shipped with) with the nightmare-inducing Windows 8. That's right - Windows 8. The worst OS to come from Microsoft since Vista. The "window" for the free upgrade from Win 8.1 to Win 10 has been closed for about six months now. So who pays for retrieving my Windows 10? Will I pay for another mistake of theirs as well? Why not cover all of their errors with my hard-earned money since I seem to being that so well already?

Also, the GPU appears to be dying. After all that heart-ache, they apparently failed to check the GPU status (or perhaps they felt that GLARING BRIGHT RED in lieu of the proper display was perfectly acceptable) and shipped it back to me in its present state - !@#$.

One last impressive act on their part - they shipped the original falling-apart AC adapter back to me after having promised that they would replace it (which they didn't even need to do - just ship a new outlet-to-adapter cable. The defective cable is detachable for crying out loud).

Their inactions and inability to function in their domain leads me to believe that any products purchased from the company will further prove to be a liability - not an asset. I have therefore encouraged my friends and business associates who enjoy gaming to look elsewhere. I will also be investigating legal recourse if this issue is not resolved in a timely manner as I do believe that everything up to this point leads to a breach of Good Faith.

The rating of "A" via the Revdex.com brings to question the temerity of their rating system.

If Origin PC was a Private in 2nd Ranger Battalion back when I was in, we would have taken him out to the back-40 and beaten him with a garden hose before sending him to a Regular Army unit.

Note: I cannot be contacted by Int'l phone as my Int'l phone was stolen in Scotland during holiday.